Shenyang hotellia

Plussat: Room service breakfast was always outstanding and on time

Miinukset: N/A

Plussat: Room and facilities are pretty good

Miinukset: Breakfast not good at all, crowded and not a lot of choices. Especially no executive floor breakfast.

Plussat: The best hotel I have every stayed at!

Miinukset: Nothing. Everything was amazing! Well done.

Plussat: Driver and most receptionists are friendly.

Miinukset: Smelly scent from shower room. Couldn’t sleep well.

Plussat: Great location, big room, comfortable bed. Nice facilities!! Always like to stay in this hotel when I visit Shenyang, my first choice.

Miinukset: Nothing.

Plussat: Very fancy looking hotel. Up to the standard of big hotel chains like Hilton etc definitely with big bedroom and bathroom. Comes with a fancy bathtub and even a small cloakroom.

Miinukset: Nothing much.

Plussat: Nothing

Miinukset: Poor house keeping cleaning standard:

Plussat: The location is close to a mall and movie theater.

Miinukset: The room was too warm and the ac was not working properly.

Plussat: The Spa was exceptional. The weight room was small, but okay. The concierge service was great. I forgot to pack antiperspirant and the concierge left the property to go to a store to buy a bottle for me.

Miinukset: The room service was horrible. Usually the food and room service there is great, but this time I repeatedly received incorrect orders, food without utensils, and food that was extremely cold. Also, for the 2nd stay in a row the hotel ran out of diet coke. They also ran out of the other non-alcoholic beverage that I tried to order as a substitution... For breakfast this morning I ordered tomato juice, and I have no idea what I got, but it was 75 percent water with some red coloring at the top of the glass.

Plussat: Very big room and comfortable bed with nice view.

Miinukset: Nice stay and will come again next time.

Miinukset: the stuff is not so kind. cuz without smile.

Plussat: grand lobby and great rooms and breakfasts

Miinukset: the car parking is terrible and there is no place to put the vehicle , except on the public roads.

Plussat: The location is great. It is within walking distance from the Shenyang Railway Station and is a stone's throw away from the Taiyuan Street Walkway. Accessible and many things to scout around.

Miinukset: The staff of the hotel is not very friendly. But overall they are cordial and reasonable.

Plussat: Clean enough. Easily accessible

Plussat: the hotel architecture was beautiful.

Miinukset: most of the staffs could not speak English and the pool was not clean

Plussat: The hotel has a lovely interior and a great restaurant. It is very neat and tidy. Kids play area is a fantastic idea. Very convenient walk to shops. Beautiful garden to walk around. Staff were lovely and helpful.

Miinukset: That people smoked in and around the hotel. Beds were smaller.

Plussat: Room size and facilities, breakfast and dinner . Supportive nature of staff and food quality is best . the maintenance of room daily cleaning is excellent.

Miinukset: actually I was having suggestion that- 1) There is no shower at Toilets .I request you to fix water shower in toilet to clean better and for body hygiene it is must. 2) I have a experience of slippery wet floor in bathroom . you can have any serious accident if any guest having accident due to slippery floor . you can stick any anti skid type tapes on ground to prevent this unsafe conditions. Thank you

Plussat: Very clean and most of hotel fresh and modern. Good staff.. i particuarly liked the private balcony and the price!

Miinukset: I had to chnage room after first night.. aircon was noisy but second night was recently renovated.. and superb

Miinukset: Broken scales in the bathroom, balcony door lock was broken so it couldn't be locked, hall carpets looked like they had seen better days, a quick coffee in the foyer in the morning cost a fortune. Room service dinners at times were very dry as if they had been reheated and then sent to the room. But I am being picky, as despite these minor things I would stay there again but now be mindful of not ordering dinners from room service.

Plussat: The hotel was excellent. I will definitely stay there again

Miinukset: A bit more effort in cleanning

Plussat: Large room, good service and nice add-ons like free swimming pool and gym

Miinukset: Rooms have been overheared, but they corrected that

Plussat: We loved staying here. It could have been a little cleaner but the than that, it was perfect!

Plussat: Nothing No English speaking staff No idea of service no idea of management

Miinukset: See above

Plussat: Nothing

Miinukset: Had two change room 3 times, First stank of mold and had a audible water drip in the wall. Second smelled of mold also. Third had a bed like I have never seen before, it was basically a box spring. And the Air Conditioning did not work. The fourth room was acceptable but still had a bit of a smell. It is really a shame. I have never had such a bad experience at a hotel and I have traveled the world. None of the staff spoke English. The room I had booked was their most expensive, I expected much better. Overall the hotel is grandiose, but the rooms are very poorly maintained.

Plussat: Very friendly staff, great amenities, extremely comfortable beds

Miinukset: Scented air in the lobby is a tad heavy

Miinukset: Waiting times to checking taking too long. I had been waiting for the room almost one hour and have my room. Location is not really Convenience to the shopping area.

Miinukset: During my stay, there was this annoying sound which woke me up several time.

Plussat: The hotel located near by the bus stop and subway so you can go anywhere easily. Around the hotel , there are many resturants so you can have it many food tastes near by the hotel.

Miinukset: Just shower , I suggest to have a portable one so It will make me more comfortable

Plussat: Bed ist very comfortable, the room it's quiet from traffic out, All food excellent, good flavor, and quality. Looks, respect each other, Easy to booking, and open to, cancel, for any reason,

Miinukset: 1. If the door toilet , will be unclear, will be more comfortable to use, Because from the bed your see it, at ,through closet's mirror. 2. Under the bed, found it dusty, probably unvacuum machine,

Miinukset: The staff wasn't very friendly. The first room we had the AC didn't work well. After the room switch, the room key had some problems too. The staff's was dismissive and apathetic.

Plussat: The room is clean and the staffs and is very friendly and helpful.

Miinukset: It don't have tissue box and spare toilet roll in the toilet. Pillow is not comfortable.

Plussat: Location was perfect

Plussat: The location is very convenience to shopping, subway and city, the room is real smoking free. Thanks!

Plussat: The service in this hotel is very good, stating from helping us uploading the luggage from the taxi, Serena Zhang of the front desk is very nice and helpful, explain to us everything in detail.again the room is clean and the bed is so comfortable, my wife loves so much, the breakfast is wonderful, specially it has the Japanese food. From now on will definitely chose this hotel first.

Miinukset: The temperature of the pool is a bit cool, even saying is 28 degree, I think it maybe room temperature

Plussat: It’s a well maintained hotel, good services and location

Plussat: Good rooms, good design, good view

Miinukset: The taste quality of food was below expectations as it was bland and not to international standards

Plussat: Staff are friendly and the rooms is great

Miinukset: Location is not really convenience

Plussat: Very hospitable and clean. Staff were exceptionally nice and kind.

Miinukset: 29th floor is right below the club lounge and slightly noisy at night.

Plussat: The breakfast was good but could be better.

Miinukset: It unfortunate the coffee house is under renovation causing some inconvenience during my stay.

Miinukset: I was said to be upgraded, but in the upgraded room (an Apartment) there was no coffee, tea, etc., like they would provide in a normal room, so not very convenient. And the whole Floor had a smell like it was with humid for a Long time. Before this was a Sheraton hotel, and my previous experience with this hotel was not as bad as this time.

Plussat: Location and the newly renovated rooms .

Miinukset: Breakfast is not properly served . Only focused in quantities and not quality . Chef not available on time even for simple cooking for eggs .

Plussat: Nicely renovated rooms since my last visit. All the staff were very polite and helpful.

Plussat: We didn't get to utilize the sauna, spa room, swimming pool etc as they were under renovation. This hotel was chosen as it was right next to our working venue, so the location was great. Upon booking, we were aware that the facilities were unavailable due to upgrade but wished it was also made known that sounds of renovation could be heard during the day - it was rather unfortunate as our team was working on 2 nights of overnight video shooting and could only sleep during the day which renovation sounds could be heard in our rooms.

Miinukset: I was told to move to another sitting area if I wasn't gonna spend any money at their cafe - even though the cafe is empty. It would be perfectly understandable by me if there were guests waiting around to get seated but that was not the case.

Miinukset: Breakfast

Miinukset: Everything that was promised was absent. The AC didn’t work. The bathtub was broken and the water didn’t go away, the view from the window was at the construction site instead of the park as promised, no tea or coffee, no complimentary fruit in on arrival, all the toiletries were for one person instead of two. But what was the most unexpected is the repair works. The smell of paint was so intense that we had to leave the room and go out of the hotel as it was impossible to breathe!!! And just out of the ordinary is that the swimming pool was closed for repairs. But we were not even informed of it!!! The personnel doesn’t understand English at all!!! At breakfast we asked for tea (on our first day) and the staff brought us coffee, next day we asked for BLACK tea and we were given GREEN tea. When we ordered dinner to the room it took 10 minutes to order as the staff didn’t understand English. The rest was ruined... and I’m going to file a complaint and ask for a refund

Plussat: The room was clean and comfortable. Bed was great and slept well.

Miinukset: Reception tried to charge a different room rate to the one we’d got originally. Needed booking confirmation to prove. Food in restaurant was too expensive for the quality.

Plussat: Shower pressure was great. Sorry only good thing.

Miinukset: I've stayed at two holiday Inns in Shenyang now. Both don't have customers comfort at all on there list. If you like to wake up at 1 am every day for 2 weeks because the room is 22-23 degrees. I asked 5 times they said they would look at it. Wouldn't give you another room. Windows were so dirty not cleaned in years. Please try different hotel. Have to be better ones out there. Next trip I will. Good luck.

Plussat: Well-equipped rooms with european-style bathroom. Quiet, good modern AC system. Breakfast very rich, Chinese style.

Miinukset: Staff did not speak English very much, so it was sometimes difficult to exchange information. They did not call a taxi.

Plussat: The bed and room is very clean and comfy.

Miinukset: I have already stated there 2 pax in a twin bedroom. They just gave me 1 breakfast voucher which I thought 1 pc of voucher for 1 unit of bedroom which consists of 2 pax. When I came down for the next day for breakfast, they asked my friend to redo registration in order to get another voucher. This create inconvenience to us.

Plussat: Reasonable location

Miinukset: Staff were not helpful. Gave my passport to another guest just so they could look at it. Room was not clean. Hotel is very run down. There isn't a restaurant in the hotel. Images on Book.com very misleading. Would not advise anyone to use this hotel.

Miinukset: Staff have difficulty to communicate in English. When we arrive it take about almost half hour to finish the check-in process.

Plussat: The staff overcame language problems by escorting me to an atm , and to the nearby bus station in the morning, and helping buy an airport ticket. There were enough restaurants nearby.

Miinukset: It wasn't quite as close to Shenyang North station as I expected, so it took a bit of finding on arrival.

Plussat: perfect, the one of elevators need repair for three months. That’s ridiculous, very inconvenient. I almost try to change another one

Plussat: Good Ibis hotel, very near to Shenyang North railway station. Room has everything you need - full set of toiletries, water, tea etc. Breakfast is 29 yuan for one person, restaurant located on the 4th floor - normal Chinese breakfast, having some corn flakes and boiled eggs, fruits and vegetables if you don't eat Chinese food. But coffee is 3-in-1, so it's better to grab it somewhere else.

Miinukset: Would be great if receptionist could speak just a little English. Everything else is great!