Shepton Mallet hotellia

Plussat: We loved the property. The owners were so welcoming, helpful and friendly. Delicious breakfast too.

Miinukset: We liked everything

Plussat: Our two hosts were absolutely lovely. Very welcoming and friendly. From start to finish they couldn't do enough.

Plussat: Amazing property. Great owner. Perfect scrabbled eggs

Plussat: Lovely hosts, great characterful property. Lots of extra touches and all mod cons. Lovely comfortable bed and great breakfast.

Miinukset: Nothing

Plussat: The hosts were incredibly welcoming and really made us feel at home. The location was perfect and you could easily walk into the town itself to get dinner. The room was beautiful and very spacious. We had an en-suite which was very clean and had everything you could need. We really enjoyed our stay and would absolutely stay again.

Plussat: Everything was perfect, excellent hosts, stunning room and a fabulous breakfast.

Miinukset: The accomadation was excellent. Very well presented and homely. We were made to feel welcomed . Nothing was too much trouble.

Plussat: One word sums up our stay - Quality. Hosts very welcoming, room very comfortable with great attention to detail, very convenient location and quite simply one of the best breakfasts I have ever had. Would highly recommend.

Miinukset: Nothing

Plussat: Great location, close to the town centre, but secluded enough that you felt like you were in a lovely haven of peace. Great breakfast and friendly and welcoming hosts.

Miinukset: The rest of Shepton Mallet! The place is dead on Sundays, especially after 4pm.

Plussat: Everything was to a really high standard.

Plussat: A beautiful traditional English breakfast, absolutely excellent.

Miinukset: There was nothing that can not be improved. 5 Star accommodation.

Plussat: Everything was excellent and met all our expectations. The breakfast was very well cooked with high quality products. We would definitely stay there again.

Miinukset: Nothing.

Plussat: Our stay was perfect: the house itself is beautiful, our room was very comfortable and quiet, and breakfast was superb. The hosts are very nice and helpful.

Plussat: Everything, very welcoming, very friendly and the breakfast is fantastic, we will be back.

Plussat: lovely place to stay everything was good.

Miinukset: nothing

Plussat: Breakfast was perfect. Bed was very comfy. The room had everything you could need and more. They had thought of everything. I would highly recommended staying here. The hosts are incredibly friendly and helpful & we instantly fell in love with jasper the dog.

Miinukset: There is nothing that wasn't great.

Plussat: Loved all of it. Aly and Simon were perfect hosts. Their thoughtfulness and attention to detail was fabulous. The breakfast was delicious and set us up for the day. Having tea/coffee making facilities and cold fresh milk in the room was a major plus. The room and bathroom was immaculately clean. The decor was relaxing, charming and just that right level of quirky country. Obviously well thought through, beautiful. Jasper was adorable but the hosts quickly realised that one of the group was frightened of the dog and discretely kept him away. Very thoughtful and much appreciated.

Miinukset: It would have been nice for all of the group to sit in comfy sofas together, rather than having to sit at the (preset breakfast) table. But.....it wouldn't stop us going here again

Plussat: A very lovely spacious home, ran by a super welcoming and kind couple (and gorgeous dog). The breakfast was absolutely delicious and honestly one of the most comfortable beds i have ever slept in.

Miinukset: No complaints at all! Just wish we got to stay there longer

Plussat: Beautiful room, quiet location. Excellent bed and bathroom. Staff were very friendly and attentive. Dinner in the pub downstairs was superb, as was breakfast. The pub is a lovely place to spend an evening; really nice setting with exceptional food.

Miinukset: N/a.

Plussat: The staff are very welcoming and the room was comfy and warm!

Miinukset: The WiFi in room 3 wasn’t strong enough and kept going off. This made working from my room impossible. The road noise doesn’t make for a great nights sleep!

Plussat: The staff were helpful and friendly, the breakfast was lovely, the room was clean and comfortable and above all the location was peaceful.

Miinukset: Poor WiFi, no phone reception. The TV picture kept distorting and the DVD player did not work as there was a disc stuck in the player. Didn't know about the car park close by.

Plussat: The staff are very nice. They have a great garden in the back so if the weather is nice you can sit outside and enjoy a coffee or later a drink. They have a full bar and restaurant.

Miinukset: The room was tiny, cramped, no place to open up the suitcase. The bathroom super small and difficult to even use the sink.

Plussat: Excellent service, friendly staff and a welcome everywhere for both 2 legs and 4. Thank you for making us both welcome. Breakfast flexibility exceptional and a treat of Eggs Benedict

Miinukset: Car park unloading to room with business kit, dog and luggage although staff did offer assistance

Plussat: Always very good service, staff and food.

Plussat: We received an enthusiastic greeting on arrival and every day thereafter. They really make you feel you are important to them and they were interested in you. The breakfast was cooked to order and there was a wide variety of cooked food. Once my husband asked for porridge which was not on the menu, but this was no trouble and was presented with fresh raspberries and honey. The evening meals were very good. My husband enjoyed the Real Ales on offer. Our room was of a good size (apart from shower-room) and there was plenty of storage space for our clothes and belongings. The room was nicely decorated and the soft furnishings were pleasant.

Miinukset: We stayed in late Autumn and the weather wasn't very good. Unfortunately our room was draughty and the radiator wasn't always hot. This led to us feeling rather cold in the late afternoon and evenings. The en-suite shower room was very small. It was difficult to negotiate the hand basin. The mattress on the bed was rather uncomfortable although I got used to it in the end. Whilst breakfast was very nice it would have been better if there was some fruit to start with.

Plussat: The bed was ver6 comfy and towels clean. The view from our room was over the garden and very nice

Miinukset: There was dust on the walls of the room. The floorboards of the room above creaked..watch the service charges, they are added to everything and there was an additional daily cost to use the spa.

Plussat: Faultless. Our first stay and 100% will be returning. From the min we arrived staff were extremely helpful. Our room was lovely, bathroom upstairs with a huge free standing bath, access to the spa through the back of our room, couldn’t ask for anything more. A perfect overnight stay for my partners birthday, wish we could had stayed longer! One to re visit, thank you :)

Plussat: Beautiful building in a lovely setting.. The staff were very helpful and friendly and we had everything we needed. The Spa was perfect and very peaceful. Highlight was the food, absolutely stunning. Great wine list too. Bar staff very good and informed. A great place to relax and unwind ..

Miinukset: Opted for small double which was lovely and had everything we needed but would book a larger room next time due to low ceilings. Larger robes for the ‘the larger person’!!

Plussat: Lovely Spa and very friendly staff

Plussat: Spa facilities were excellent. Spacious rooms and bathrooms. Continental breakfast good

Miinukset: Restaurant was very poor- Evening meal- drinks were not offered, could hear everything from the kitchen, unprofessional remarks, multiple kitchen items dropped, cutlery clanging. Found main dish overcooked and under seasoned. Breakfast- Chef had car issues so no English breakfast- however discount given. Resturant music was more like lift music Bedroom- multiple scuffs could use a repaint, toilet seat too small for toilet, cabinet under sink has doors that are unable to shut. Limited hanging space, cupboard where fridge stored has its hinges falling off and some of bathroom skirting board rotting.

Plussat: A beautiful hotel with lots of character and charm. The staff were exceptional and courteous.

Plussat: The house and room were warm, clean and had a lot of old world charm. The breakfast and service was excellent. Location was also good for our purposes. Well done to our friendly host as nothing was too much trouble.

Miinukset: Sadly the creaky floor boards in the bedroom were rather disturbing throughout.

Plussat: The owners were very hospitable. The room was very clean and comfortable. The breakfast was amazing. Nothing was too much trouble for the staff. The location was very central.

Miinukset: Nothing was wrong.

Plussat: Very clean and tension to detail was very good . Would recommend

Plussat: Full English breakfast was well presented and hot which was good

Miinukset: The room had an en-suite which was rather tired and the loo did not flush without major problems. Mentioned this to the owners but there was nothing to be done as the problem needed the skills of a plumber. There was no mirror in the bedroom. The bathroom light over the sink did not work . Bedding was clean and fresh The room was up in the gods and the top of the building so there was no view from any high level window so the room was claustrophobic! If you stay as for rooms on the first floor only.

Miinukset: Bedrooms were unheated. Radiator pipes were hot up to the valves which in my opinion had been adjusted not to work. We have experienced a lack of heating and cold bedrooms on previous visits. Public toilets were in poor repair and dirty. Food quality and choice has definitely gone downhill since previous visits

Plussat: Breakfasts were very tasty, choice of any cooked breakfast, salmon & scrambled egg, cereals. Fresh coffee, juices. Everything you could want. Also the beer and wine is a bargain if you're used to London prices.

Plussat: Great place, full of charm and cosy. Very friendly staff. Very comfortable room.

Miinukset: N/A

Plussat: Room great, breakfast and dinner excellent. Beer reasonable

Miinukset: Bit out of town centre

Plussat: The staff where friendly and addressed and managed our room smelling of food, promptly by moving us

Miinukset: Other patrons, loud course behaviour ruined what could of been a good break. Being an old dwelling, expect banging of pipes when Toilet in other rooms get used Bar staff can be engaged with locals before acknowledging guests

Plussat: Cosy and welcoming in a good location to walk into town

Miinukset: Bathroom requires cleaning in the seals of the bath and shower, furniture needs painting as it’s well used.

Plussat: Very comfy bed! Nice atmosphere

Plussat: staff was really friendly and we had evening meals that were lovely and well worth the money. we will stay there again if in the area.

Plussat: Friendly staff and delicious breakfast

Plussat: Made us and our dogs welcome Our room had direct access to outside which ment toilet time for the dogs was easy Room was beautiful

Plussat: Staff were all weird and manager did not appear.

Miinukset: All

Plussat: I would have liked a flannel and proper coffee.

Plussat: Staff were lovely the bar was great and a nice atmosphere all round we felt very relaxed.

Miinukset: Doors were noisy with people coming and going from their rooms.

Plussat: Lovely setting and very comfortable hotel and great room.

Miinukset: maybe bottle of water in room?

Plussat: Food was great. People were lovely.

Miinukset: Nothing really.

Plussat: The size of the room was fab, the four poster bed, rainforest shower and jacuzzi bath were lovely features. It was dog friendly and the thoughtful staff gave us a room with a door to the gardens for ease with the dog.

Miinukset: There was nothing to dislike

Miinukset: Fantastic hotel. Will definitely stay again! Thank you

Plussat: Really comfortable room and modern bathroom. Bar had decent local ales on tap. Breakfast was superb.

Miinukset: As my room was out the back in a former stable the wifi signal did not reach that far and I had to go in the bar to pick it up.

Plussat: Warm, cosy too. easy check in. Nice breakfast

Miinukset: Bed very hard and needed extra pillow

Plussat: We needed somewhere convenient for Shepton Mallet show ground for 1 night and have learnt to avoid branded chains at all costs (unless we are abroad!) Our room was comfortable, the shower fantastic and the bed just the way my husband likes it-medium soft! We were warmly welcomed and shown to our room-so much better than just being given a key and we were offered a breakfast tray due to our early morning departure, alternatively we could have had a place laid up in the bar area-nothing was too much trouble. We dozed infront of the log fire and resolved next time to try the delicious looking food that passed us at regular intervals. We managed to leave the next morning without waking the whole neighbourhood due to the car being right outside our mews accommodation, and yes, I think I am beginning to adapt to soft and comfortable mattresses! Thank you for a lovely stay at the Manor Inn! Frances Nash

Miinukset: Radiator already on in room would be great, but it soon warmed up!

Plussat: Breakfast and the excellent service at breakfast.

Miinukset: The long wait for our meal, other,s hairs on the bed and on the bathroom floor. Rooms needed more attention to detail with regards to dust and cobwebs.

Plussat: Breakfast local cider and beer

Miinukset: Frozen chips

Plussat: Bed was ok, welcome from staff member was good

Miinukset: Bathroom dirty and smelly, had leaking toilet, Breakfast very disappointing with poor choice, No cereal or fruit choice, no bacon! Greasy and deep fried?

Plussat: Staff were exceptionally friendly and helpful. Made my daughter and I feel very welcome. Food was fantastic. The pub/restaurant area had a very comforting feel

Miinukset: Limited choice on the kids menu (my daughter really likes her pasta and rice dishes) No bin in the room or hand soap in the bathroom The shower had a bit of mold in it

Plussat: The room was clean and comfortable and its facilities, TV, kettle, hairdryer and shower excellent. On arrival the staff were excellent and very helpful.

Miinukset: Imprecise location details for satnav but not an insurmountable problem. Shepton Mallet taxis also appear to be unbookable or unreliable. The English breakfast was definitely no frills: no cereal or marmalade for the toast, which arrived on the same plate as the bacon, sausage and eggs.

Miinukset: Heating was on full all night and next day .maintenance tried to repair but still hot.to the point I was sweating.small window bathroom opened made no difference and had to close as too noisy outside plus shower dripped all the time

Miinukset: A lovely 2 night stay. Warm and comfortable and the locals were easy to chat to giving an insight to the local history. Hosts were very accommodating and attentive. Will definitely stay again.

Plussat: convenient

Miinukset: bed tiny and facilities very basic

Plussat: Pub was cosy and warm, food was good

Miinukset: bathroom cold as window didn't close properly

Plussat: The bedroom was the coldest, dirtiest, darkest room I have ever stayed in

Miinukset: No heating in the whole place other than a wood fire in the main bar, which only kept the people in front of it warm. The bedroom only had a small electric fire. The food was pretty awful. There was a big dog barking at the entrance when I arrived, it then went and sat on one of the customer settees with the owner watching.

Plussat: The location was excellent. A few minutes walk from Shepton Mallet Prison which I why we stayed here. Felt safe and secure at this location. Tony, the owner was very pleasant. Allowed us to book in way before our check in time at no extra cost. Parked right outside.

Miinukset: Can't think of anything we disliked at all. Maybe the local shops could have been a bit more modern but that's just being picky

Plussat: Nothing really: very annoyed that our costs was taken prior to our bill being presented,then a separate dinner charge.

Miinukset: Room 11 - Unclean,misleading advert,declaring wi-fi, but not with apple products .We have never stayed in such a hovel.Our bedroom was totally unclean,old socks,two coat hangers,filthy carpeting with patches and two oasis holders under bed.The whole room stunk including the dangerous bathroom ( very narrow entrance with a sloping floor area,upon which my wife slipped), folded up behind the toilet was a cleaning rag,which smelt awful,the actual shower had excessive black mould growth,we cleaned this prior to using.The occupancy of the room above was just like a herd of elephants,wandering around in the early hours.We wanted to discuss this with the proprietor,but I was that angry,I would expect virtually all our money back.Absolute rubbish to be honest!!!

Plussat: Upgraded to a better room for no extra cost, and incredibly friendly and helpful staff. I left my boots behind and the manager posted them back to me. I loved the mini bottles of milk for the tea too!

Plussat: It was all ok

Miinukset: Room was a bit cold me heating in the bathroom

Plussat: Landlord very welcoming could see he was doing most of the work him self, Tree house was nice and clean and roomy even tho it was very cold, the town was a few minutes walk away and shepton mallet prison which we visited was a 2 minute drive away, loved the old style of the pub and the open fire which the landlord made sure there was plenty of wood on.

Miinukset: Tree house was very cold took hours to warm up with two electric heaters on, bathroom remained cold no heating in there front door had a gab in so letting the heat out, out side areas not appealing alot of stuff around, found hairs in my cooked breakfast,found the food and drinks pricey for a pub a pint of larger and wine nearly £12

Plussat: Gorgeous dog! Easy going and relaxed atmosphere. Great value for money.