Shimla hotellia

Plussat: History Culture and Style roiled into one. Excellent

Miinukset: Nothing

Plussat: Hospitality was great.

Plussat: Every thing beyond expectations hospitality

Plussat: Experience is wonderful thanks to a very responsive & a very warm and caring team. Coupled with a scenic location, it's a memorable experience

Miinukset: Nothing that I can report

Plussat: Picturesque settings. Lovely hotel. Awesome facilities. Exemplary customer service.

Plussat: Relaxing property and beautiful location

Miinukset: The food was not what one should expect from an oberoi property

Plussat: The thought put in by the crew was really ‘heart felt’. Hats off to the chef for the delicious food. A big shout out to Prantik, Gaurav and everyone else who made the end of our Ladakh trip so memorable. Will see you soon Wildflower:)

Miinukset: Traffic to reach the property

Plussat: The attentive staff and the beautiful rooms the fabulous massage looking out at the trees The wonderful rooms and views

Miinukset: was a little far from Shilma town but that gave it peace and tranquility

Plussat: Lovely place, well maintained excellent service

Miinukset: No choice of restaurants

Plussat: Everything was exemplary. The property has one of the best managers we have ever come across. Kudos to him.

Miinukset: What’s not to like

Plussat: The location is too good!!

Miinukset: More vegetarian items in menu!!

Plussat: Everything specially behaviour and politeness of the staff .

Miinukset: Lack of space in washroom .

Plussat: One of the best breakfasts I had in along time....especially the waffles were awesome.

Plussat: Just everything was excellent from the moment of check in to check out fantabulous

Miinukset: Excellent property n fabulous food n ambience v nice staff

Plussat: staff was exemplary! breakfast was amazing! rooms were good size!

Miinukset: less outdoor space,

Plussat: Location, clean rooms ,nice gym

Miinukset: Staff at the front desk appeared to be new recruitment ...lacked the oberoi confidence ...at first we were told that they don't have our booking ..shocking We had booked for twin beds ....even got a confirmation for that,but it was still not done ...got it done later in the day

Plussat: cleanliness, staff, beautiful hotel

Miinukset: noise from the traffic

Plussat: Impeccable service all rounded! Chefs meet you at breakfast and dinner and staff are very friendly Pool was lovely heated indoor, view of Shimla spectacular

Plussat: Its location and view from room.

Miinukset: No direct entry was there to floor no.3 of my room from reception area. To go in our room we used to take downstair from entrance area and then take lift for floor-3. It is difficult for persons with knee trouble

Plussat: Everything was beyond excellent!

Plussat: Front desk staff is good & polite.House keeping staff is also good.I must appriciate house keeping staaf BHIM.Spa centre is also good.Staff there gives their best to clients.

Miinukset: One has to request for very basic necessities like DENTAL KIT,SHAVING KIT,SHAMPOO,COMB.They provide only one hand towel for two person.All time dining service has to improved.We were made to wait for more than one hour for our snacks order .We did not have any choice but to cancel the order & go to the local market ,at a distance of 4 KM to have food. Staff in the Breakfast section need to learn to serve with a smile on the face.

Miinukset: Charging for each and every activity for kids. When a guest has paid good amount for staying in the facility, the activities should be free for resident guests.

Plussat: Hospitality and atmosphere, staff were always ready to help. Location was also very quite.

Miinukset: The system of staying way down below the hill and asking for transport each time we wanted to go any where. After spending so much on this property, one could have easily built some kind elevator to come up and go down. THE HOT WATER Boiler is too small, after one person takes shower it takes half hour to get hot again, a regular 2lit instant hot water heater would have been better.Also after half shower the water gets cold.

Plussat: The ambience of the resort

Miinukset: Commute between the room and the activity area

Plussat: Location

Miinukset: The room was cold. A/C was not adequate

Plussat: Location was amazing,food was delicious,check in and check out was comfortable.service was upto the mark.STAFF made every possible effort to make our stay wonderful.

Miinukset: ON THE SECOND DAY OF OUR STAY,WE WENT OUTSIDE AND PUT A REQUEST FOR CLEANING OF ROOM. WHEN WE CAME BACK ROOM WAS NEAT AND CLEAN BUT THE THING I DIDN'T LIKE WAS BEDSHEET WAS NOT CHANGED IT WAS THE SAME AS OF PREVIOUS DAY AND STAFF DIDN'T PLACE BOUFFANT CAP IN BATHROOM AND I BOOKED A SUPERIOR DOUBLE ROOM BUT WHEN I GO THROUGH MY BILL IT WAS MENTIONED JUNIOR SUITE ON ROOM TYPE( THOUGH I WAS HAPPY WITH THE ROOM GIVEN)

Plussat: Property is beautiful, big clean, location very good . Visited 2nd time. New thing added was barbecue buffet must try it. Rooms good

Miinukset: Little bit expensive

Plussat: the staff were hapless but nice.

Miinukset: the room service food was really revolting and expensive. we were charged to entertain the kids at their hotel kids centre. they put us in dank rooms miles from the reception, with no view at all, even though we were with 2 toddlers and staying for one night only.

Plussat: We liked the location and the activities available to guests.

Miinukset: The activities are a little expensive, but worth trying.

Plussat: Excellent location and beautifully constructed

Miinukset: Everything is gud

Plussat: Magnificent panoramic view of western Shimla and the surrounding hillsides from the 1st floor bedroom window!

Miinukset: The access. Although 200m or so from the very eastern end of The Ridge main street, it is up a hill, then up another non-vehicle track, thne up 4 floors in an external lift, then along to the main hotel building and finally 6/7 steps up to the door into Reception! Once you get there it's fine, and they send sherpas to help with the baggage, but it can be daunting for the less mobile. However, once inside, it's fine, although the restaurant serves a pretty much all indian menu, not a lot for foreigners of other dietary preferences.

Plussat: location was great and wonderful staff..

Plussat: Great view from our bedroom window, large, comfy bed, really friendly and helpful staff, good food at breakfast and in the evenings - a la carte menu very reasonably priced and with good variety. Porter available to get bags up the hill. Nice walk into Shimla - couldn't really fault it!

Miinukset: Not really a complaint, just a comment - Large room, not in itself a problem, but heater supplied struggled to warm it up (February visit, cold nights). Steep climb from the road, not for those with mobility problems

Plussat: Booked it for senior citizens, every time they wanted to go out they had to walk down hill but while going back they were picked up at the designated point in less than 5 mins

Plussat: Good location staff and food excellent

Miinukset: All good

Plussat: The view

Miinukset: The bed was solid! Long walk back up very steep hill no vehicle access.

Plussat: The service was amazing. We had someone take care of us from the moment we walked in to the moment we walked out.

Miinukset: There is a bit of a steep climb of around 100m but if you call the hotel they will gladly send someone to assist you with your heavy luggage.

Plussat: There is nothing to Like

Miinukset: We were not provided any support to get picked & drop down till where our car was parked. The hotel is situated at a height which was very uncomfortable to climb. No Hot water available in such cold weather.

Plussat: Service was exceptional, they honestly could not do enough to help. Views were incredible.

Plussat: Location, View and service. thanks

Miinukset: Climbing up is steep

Plussat: Nice bed. Property has potential to be great, but too many drawbacks.

Miinukset: Weak WiFi. Tiny bathroom and shower. No hot water. Untrained staff (gave me the wifi password after three calls, night watchman belligerent and unhelpful). Terrible breakfast (not included in stay).

Plussat: Staff and size of rooms.

Miinukset: Food quality was not consistent. Breakfast was good, but some dishes in other meals were bad! The kitchen ran out of yellow lentils, which is the one of two lentil options on the menu. This was shocking for us. The bath room size and quality in one of our two rooms was small and average respectively.

Plussat: Room was very good.staff was very friendly and supportive.room view was excellent and food in restaurant was beyond expectations.staff made us feel special

Miinukset: There is hardly anything which I didn't like.however I wish they have pickup/drop facility to/from station at reasonable rate

Plussat: Exclusive location excellent view no pollution . Away from maddening crowd

Miinukset: Food was reasonable but expensive besides the offer made by booking com was much more than I could get directly from the resort the discredit goes to booking com

Plussat: Staff were incredible! They surprised us with a birthday cake and were extremely accomodating to our needs. They made it perfect

Miinukset: A lil expensive but that’s the price you pay for excellent service. Well spent

Plussat: Location, food and staff

Miinukset: In room dining timings

Plussat: Beautiful resort. The food of the locals could be included as a part of the menu. The library area was a true delight. We loved the place.

Miinukset: Bathroom can be better

Plussat: The staff is very responsive.

Miinukset: Too much smell and very very low quality of food.

Plussat: Very good and clam place to stay

Miinukset: Not worth the money

Plussat: Location, the cute and cozy wooden cottages

Miinukset: Terrible food, which becomes all the more important owing to lack of any other options nearby General hygiene - dirty towels and bedsheets

Plussat: Loved the stay! The rooms were comfortable, they provide heater n electric blanket which is great! The jacuzzi and the view is to die for! Loved the ambience ,the interactive game area, the staffs were humble . Greats stay!

Plussat: Staff is to cooperative and service is excellent

Plussat: Food

Plussat: location .. scene .. nd everything was very good

Miinukset: nothing was like that to be said negative

Plussat: The property is aptly located with scenic views of the valley and adequately distanced from the hustle and bustle of Shimla.

Plussat: Rustic, natural setting, excellent service, peace and quiet, we loved the hikes...

Miinukset: Hot tub was a large added charge but not disclosed upfront...some prompting to have room cleaned

Plussat: Location is unique. Cottages are literally in between green forest. Best feel I ever had.

Plussat: Middle of nature, good natured staff in general

Miinukset: Very small cottages for the price point, not very kids friendly, basic activities are chargeable, food pricing is exorbitant

Plussat: Great location , great coordination among staff

Miinukset: No balcony

Plussat: Location is very good

Miinukset: Rooms were small and stinking.wash room very small.breakfast not very good.it is just ok.

Plussat: The ambience and view of the place.

Miinukset: The restaurant rates were pretty high. They could have been a little more pocket friendly.

Plussat: We like this property and its services. Staff was co operative and well manered. Services are not less than any 5 star property.

Plussat: The ambiences were very good. Living room were luxurious and very comfortable. Dining were excellent.

Miinukset: The hotel should have their own convenience for the guests.

Plussat: View

Miinukset: Room poor standard - more like three star. Had no hot water in our room. We were put in an inferior room.

Plussat: staff courteousness, food, location.

Miinukset: facilities should have been in better condition.

Plussat: Reception , Shilpa was really helpful Restaurant , Ashish was too good in service and was always with a big Smile on his face.

Plussat: We paid and took an upgrade since I went with my (old) parents and kid. The room was spacious, clean and comfortable. Though the extra folding bed provided could have been better. The morning breakfast is good, with indian and western cuisine inclusions alike. The staff is super helpful and polite. Breathtaking views of kufri mountains from both the room balcony and roof. The hotel has a good library, bar and playarea for kids, so something for everyone.

Miinukset: On the first night, we reached late and tired. Ordered food, and after 0.5 hr were told that the coffee machine isnt working, hence it cant be delivered. Not something expected from a hotel of this stature. Its more in the 4 stars range, than a 5 star overall.

Plussat: The ambience was excellent. The saff was also well organized and very friendly. Other amenities including pool table, swimming pool, table tennis were quite good too.

Plussat: Beautifully built and designed property with a great view

Miinukset: Felt it was slightly overpriced

Plussat: Food quality is superb & portion is good

Miinukset: Night duty staff was very rude, & arrogant

Plussat: The staff was very warm and courteous and all our needs were addressed very politely. The property is very well maintained and squeky clean. It was a pleasant surprise to find such property at such an off beat location. We were really lucky.

Miinukset: The in room dining options are too expensive and the vegetarian options especially are a rip off. A small bowl of soup for Rs 525 is too much to ask for even for a luxury hotel. They should focus on providing more pocket friendly options and also dishes they know everything about. The sandwich we ordered was explained as a Mediterranean sandwich but came with nothing but a slice of cucumber and tomato in it and that too for 650 Rupees.

Plussat: Good hotel and staff Nice location, value for money

Miinukset: Room need to be improve

Plussat: Solace location ideal.for couples but not a good place to visit with kids

Miinukset: It's too far from Shimla city

Miinukset: 1. No balcony room provided inspite of payment and booking for the same 2. Expensive tours to city/airport from hotel 3. Incompetent and unprofessional staff

Plussat: Upgraded us to cottage and it was quite comfortable and value for money as the cottage felt like your own home ....it was truly worth every penny

Miinukset: Food was quite expensive

Plussat: Very calming & peaceful ambience . We woke up to “ Om Namah shivay “ bhajan being played everywhere in the resort . The staff was very very polite & cordial . Special mention of the CHEF - the food served was delicious for all meals Every need of the guests was taken care of immediately . Keep up the good team work !!!!

Plussat: Location,well behaved staff,cleanliness

Miinukset: Limited food variety

Plussat: The property was clean

Miinukset: The breakfast buffet was not great. Due to monkey menace, you cannot open the balcony doors and windows.. which spoils the fun of staying in a property at this kind of location

Plussat: The Room was very comfortable as they upgraded us to Executive Family Room and other things were Good, the Food was Great and the location was also perfect with Very nice View

Miinukset: Air Conditioner was not working proper whole night, and i asked Front Desk many times to solve the problem, but the response was not good enough and they couldn't get it done

Plussat: ambiance, facilities, nature, mountain view from balcony, breakfast, food. very good place to stay and the overall experience was too good, extra bed for children provided which was very comfortable and cozy.

Miinukset: nothing specific, just the safety from balcony about the monkeys entering the room should be taken care off, rest all was good and recommendable

Plussat: Location

Miinukset: Location

Plussat: Good and courteous staff

Miinukset: The property is slightly run down and needs to be maintained.

Plussat: Service and cleanliness was impeccable. Property was good

Miinukset: The food was priced exorbitantly.

Plussat: Good property

Miinukset: Too stiff processes and very little flexibility at the hands of ground level staff

Plussat: Food was good and the staff were very helpful

Miinukset: In the cold winter season central heating was not available from 7am to 7pm. On insisting we were provided with blowers that were not good. The rooms were very cold and not well insulated

Plussat: All of

Plussat: Hotel was good. Staff was cordial n service was Gud. The overall experience was Good

Miinukset: Hotel is bit far from main town Shimla

Plussat: Staff were extremely good

Miinukset: Small in size , place like Shimla should have had a balcony to enjoy the view

Plussat: I liked ur breakfast menu and room view

Miinukset: Everything is ok

Plussat: Loved the food Loved the staffs Loved the view Loved almost everything!

Plussat: This hotel is at a very prime location especially for those who actually want to explore Shimla. We stayed there for 3 nights and would give 10 on 10 to Snow Valley resort, Shimla. Staff is very cooperative and polite, especially Mr. Raj Kumar at the restaurant. Front Office staff assisted very well in planning local sightseeing and our House keeping was done daily. We spent a lot of time on their open terrace and enjoyed clouds floating. Outside view is mesmerizing and those who say that it is far from the City are for sure lethargic. Bfast and Dinner Buffet was excellent and had a lot of variety. Overrall  great stay at great place. Value for money hotel. Will recommend and love to stay here again.  

Miinukset: There was nothing to dislike . Everything was great

Plussat: Location and views good

Miinukset: Hair on the bed from previous customer...not expected from a 3 plus star hotel property that is charging a lot......when I told front desk they just said to speak to housekeeping which is emblematic of a poor attitude...understand this may be normal in India but a good hotel should.try to do better Once sheets were changed I found more hair later even again.....did not bother calling them again as it seems they have a fundamental problem

Plussat: Location, the view from the room. And not to forget food was delicious!

Plussat: rooms were value for money

Miinukset: location was a little far from the market

Plussat: Staff were very supportive and cooperative.

Miinukset: Location was not good. Staff was ok room was not clean and not worth it to pay 6000 for a night.not at all

Plussat: The staff were amazing. From start to finish all services from food to travel was beyond great. Hugely recommend this hotel for couples and families who wish to get away from a busy life to pure tranquillity and relaxation. The surroundings of the hotel make the place hard to compare to any other with views which exceed expectations. Staff are an asset with I must say the chef creating unbelievably satisfying dishes to order per guests requests. Truly a must stay in the best past of Shimla, Summer Hill. 110% recommended!

Miinukset: Nothing at all.

Plussat: Helpful staff, good breakfast and pick up drop facility..

Miinukset: Breakfast buffet was not available, for which I paid 4k extra in booking. Instead I ended up having food in room with family for some items like we do in ala cart.

Plussat: Everything

Plussat: Having good hospitality with better cousin

Miinukset: Location of resort is far from shimla which effects on features

Plussat: First of all hotel is at very peaceful place. It's far away from maddening crowd of Shimla. View from rooms is breath taking. Food was amazing. Staff was very nice. Anything you ask them they try their best to provide it. Rooms and hotel overall is kept very clean.

Miinukset: Personally I would have preferred a small balcony with the room. And approach road to the hotel is not for untrained drivers, it's tough.

Plussat: The very friendly and honest staff. They will help you meet your requirements.

Miinukset: The hotel is in a beautiful part shimla overlooking mountains. The staff are absolutely wonderful and they went an extra mile to help guests. They even helped me catch my plane by dropping me off to meet taxi driver who was late in the very early hours of the morning. Very honest staff and excellent food and staff service.

Plussat: Housekeeping and food was awesome....

Miinukset: Location is far away from Mall road.

Plussat: 1) View is close to nature 2) Nice and clean room

Miinukset: 1) Location is very far and very down side... Problem to reach the hotel if snow is falling or raining.. 2) Every time we need to request for Hot water.. Then the hot water will come in pipe and again stops... Again need to inform reception and we will get continues hot water... Staff will attend within 5 to 10 minutes to solve the issue