Hotel Royal

Big room. Close to Novena Square and other malls, plus a restaurants.

The pool was ignored.

The big room that comes with the large bed.

The check-in staffs were slow in their services.

room size.hotel location,price

front desk not very proficient in english

One staff member that checked us in and out seems to be the only nice one we came across. Good enough for our one night stay.

I've booked for two adults and two children, and somehow we had to pay for our youngest daughter for breakfast the next morning because she was not included. Very pushy luggage staff (Porter), wanted a tip but we didn't have any cash yet and told him, so he still insisted we pay him that, my husband ended up giving him our daughter's 100 Thai Baht she collected from our last trip to Thailand, and he did it again on the day we were leaving, but we did not give him anything that day, and he kept asking and opening our Taxi car door to ask for it. Another staff members at the reception by the breakfast buffet need to have training on customer service, especially if this was their job.

Large room with good amenities

Elevators broke down a few times, but all good :)

We were very pleasantly surprised by the size of the room. Room service was quite prompt as well. Overall it felt management was taking care to attend to the details of making guests' stay as comfortable as possible.

Not much really. Muslims need a water container near the toilet (or a Muslim shower as it's called ... fixed nearby). Room service provided a container quickly.

Make sure you get receipts when you pay for something at recreption

What we like most is the room. It is spacious and homey. The location of the hotel is very accessible and excellent, as the bus stops in front of the hotel and few minutes walk to nearby mall. I will still choose the same hotel in our succeeding stay in Singapore.

The buffet breakfast is really good but it would be best if selections of food differ everyday especially if you're staying for a week and you will see the same kind of food offers everyday.