Sintra hotellia

Plussat: Location was great, the hotel is beautiful. Music at hotel fit the scenario.

Miinukset: I always stay in 5 plus star hotels so i am quite disappointed. 1- I find it hard to believe that a 5 star hotel will have heating problems, we had to get an electric heater for our +/- 400 Eur night room- This is totally unacceptable. especially when you have a toddler in the room and we have to have the extra work of managing that the kid doesn't burn himself as kids move around. My toddler son got a cold as the heating stopped working at night. We come to a 5 start hotel to relax and for nothing else. 2- The phone in our room didn't have the numbers of reception or any service apart from the spa booked into them. I called spa to transfer me to reception - told them about the problem - but the issue was never fixed. - also not a 5 star hotel service. 3- At check out - and this can be verified by checking the camera at the entrance- that in heavy rain, no staff will help a pregnant woman and her family get their things in the taxi on the way out- not even an umbrella was handed as we carried our luggag. The woman at the front desk had no initiative what so ever. This is not a 5 star service. not even a 4 star service- Totally unacceptable. Again check your camera recordings for this Sunday 17 November 2019 around 09:00-11:00 in the morning to verify. 4- 5 star hotel that uses safety pin to hold curtains in the rooms. - This is just first of all unsafe especially with children and unpractical for adults that like our room dimmer in the morning. Over all you have a nice building but let there is still a lot of work to be done - i am very disappointed. I would like to highlight that a very young man named Andre was trying to help us at his level to get things fixed the best way he could - I recommend the hotel management to give value to hard working employees like him who i am sure will have fixed our issued completely if he was higher ranked. - Thank you Andre.

Plussat: Every detail was handled exceptionally by the staff.

Plussat: Beautiful in every way, both the building the gardens the views. Perfect food. A magical visit for our 25th Wedding Anniversary, returning from a night on honeymoon. It was even better after 25 years!

Miinukset: Could not keep the window open without using a prop and do not like air conditioning. Otherwise perfect in every way.

Plussat: Beautiful hotel, amazing setting, excellent service! Sandro was especially helpful to us during checkin and provided great recommendations during our stay.

Plussat: First class delightful views and grounds close walk to center Sintra without all the crowds

Plussat: A Magic Place. We particularly loved lunch on the terrace. The staff was beyond wonderful, all of them, and there were many.

Miinukset: Although our room was comfortable, there were only two side chairs other than the bed, so no comfort sitting place, which was a noticeable deficiency while one waited for the other. And like Maine, because the unique traffic circulation challenges, you "can't get there from here". In the Center, not 1000 meters away, taxis refused to take us there because they would have to drive 10 KMs to get back to the taxi stand. So, if you don't fancy a good walk, with some significant grade, it will be a challenge.

Plussat: Gorgeous old building.

Miinukset: Our room was in need of obvious maintenance. Most importantly, there was a recent change in the traffic pattern as they made the road in front of the hotel one way in the direction away from town so it now takes over 30 minutes in part on dangerously narrow 2 way streets yo get into town by car. It only takes 6 minutes to drive back. The walk is nice at around 23 minutes but late st night it’s s pain.

Plussat: all was perfect

Plussat: The breakfast was wonderful, the bed was super comfortable & the staff were lovely.We also loved the pianist who played the piano at the weekend.What a wonderful place to spend the weekend.I wish we were there longer.

Miinukset: The bedroom was a little on the small size. But very well equipped.

Plussat: The room was ok. Spacious and comfortable. Room temperature too high and could not be controlled by ourselves.

Miinukset: Staff a matter of fact. Not particularly helpful nor friendly. Food at restaurant disappointing.

Plussat: Aamiainen oli hyvä. Ostimme sen erikseen. Aamiaissalista oli mukavat näkymät ulos. Mukava kun oli erilaisia hedelmiä valmiiksi kuorittuna ja pekoni oli hyvää. Minikokoiset hillopurkit toivat pientä luksusta aamiaiselle. Kahvikone oli myös hyvä lisä. Mitään itikoita ja örkkejä ei ollut huoneessa.

Miinukset: Olimme ostaneet kolmelle hengelle huoneen, mutta kolmannelle henkilölle ei ollut valmiina sielä mitään. No ne toimitettiin sitten meille sillä aikaa kun kävimme välillä tunnin ajan tutustumassa ympäristöön. Miinusta oli se kun tultiin takasi, niin meidän huoneen ovi oli aivan auki käytävään. Luonnollisesti meidän kaikki tavarat oli huoneessa. Onneksi oltiin jo arvokkaimmat jutut laitettu boksiin. Mitään ei kuitenkaan ollut hävinnyt.

Plussat: Avulias henkilökunta.

Miinukset: Varsin hankala/kimurantti lähestyminen autolla.

Plussat: Great location!

Plussat: The hotel was in the perfect location. Right near city center and everything was within walking distance. IE the train station and the tour buses that took us up into the mountains. The staff was great and super helpful

Miinukset: The room could use some updating but that was about it. The lobby, bar, restaurant was all very nice

Miinukset: Ei löytynyt ruokaa kun saa viime myöhäisellä lennolla

Plussat: Staff was great and the location was perfect. We did have a very nice view.

Miinukset: The room had a little bit of an unpleasant smell, and the walls were all marked up. The room seemed very well used.

Plussat: Great location!

Miinukset: Parking is below the hotel and requires some fairly in depth maneuvering skills!

Plussat: Staff were friendly and helpful, beds were comfortable. Location is excellant and views were lovely.....can see the sea on a clear day.

Miinukset: Rooms were very dated and in need of refurbishment although we believe this is currently being addressed. Horrible smell in bathroom, assume from the drains. Didn’t replenish toiletries for second day.

Plussat: Tilavahko erittäin siisti huone 600, mukava iso tuplasänky (tosin olimme toivoneet twin bedsejä) ja laadukkaat petivaatteet. Mahtavat näköalat parvekkeelta Sintran vuorille, merikin näkyi. Samoin aamiaisravintolasta ja baarista parvekkeineen, baari avattiin klo 15.30. Loistava sijainti keskellä centro historicoa ja kaupunkipalatsin vieressä. Mukava henkilökunta.

Miinukset: Kylppärin remontoitu pesuallas ja hana epäkäytännölliset, vesi roiskuu ympäriinsä lasipöydälle

Plussat: We loved everything about this hotel: the space and decoration of the room, the breakfast (even if it was missing Pastel de Nata), the view from the room, the balcony, central location, soundproofed rooms (we could not hear TV or bathroom noises), staff was nice and helpful, everything was amazing.

Miinukset: We loved everything.

Plussat: Perfect location

Miinukset: Outdated and bad smell in the room