Ibis Lisboa Jose Malhoa

I was travelling alone with my 2 years old son ( who is very naughty) I was checked in and given room quickly, the manager tried to help me with hot drinking water to my room.

I was travelling alone with my 2 years old son ( who is very naughty) I was checked in and given room quickly but when I entered the room it was very hot to an extend we both were sweating when I complained that the room is hot and the ac is not working I was told that there is no Ac in the room and that I will have to keep window open for cold air, with a active toddler that’s not possible, also there are no basic amenities in the room such as hot kettle , I feed my boy formula and I wanted a kettle so requested the staff they said that they don’t have also the staff told me to use the bathroom water to make milk for my child which I thought was very rude. I wanted to cancel my booking but no support at all . Hence had sleepless 4 days of my stay due to heating problem making me n my baby restless.