Hotel Ascot

The staff at this hotel were lovely people - the housekeeping ladies were especially sweet. That said, we still did not have a great stay at this spot. First of all, there are many English speaking tourists traveling across Italy and at our previous hotels the reception/concierge hosts have always been bilingual. This is not the case at Hotel Ascot. There are maybe two ladies who speak English and another man who only speaks Italian - the problem was that during our stay the ladies who spoke English only worked during certain hours. This consistently presented a frustrating challenge for us as we weren’t able to properly communicate with hotel staff when we needed. Additionally, we were disappointed with the cleaning services. We noticed that our granola bar wrappers and empty drinking water bottles remained in the room day after day. For a four star hotel, it would have been nice to see some attention to the state of cleanliness of these rooms. All in all, there are many options in Sorrento and we wouldn’t hesitate to try a different one on our next trip here.

Friendly helpful staff

The room was very shabby with dirty marks on the walls. It had no seating area. Although it had a balcony our room was on the road side of the hotel and it was too noisy to sit out. The shower room was large, but the shower was very small with ill fitting doors and the water changed temperature from freezing to scalding while you were showering. As this hotel is four star we expected better. It was not worth the money.

Great location and staff was very friendly.

The air conditioning was in very bad condition. First 2 nights in room 506 it was so hot my wife could not sleep. The third and forth nights we were moved to a much better room and the ac was a little bit better.

Reception staff were friendly & helpful. One restaurant staff member (female) on duty at breakfast was also good.

Our poor opinion of this hotel is partly influenced by the room rate (€230p.n) but there were other issues too. There was a sense of miserliness in what was provided, e.g. one shower cap in a triple room (which we didn't use for ecological reasons, but even so....) An empty mini-bar. A very small tv with no English language channels. And the WORST thing - plastic mattress-savers on the beds, crackling when you moved and hot - something never encountered before in any hotel. Maybe on a child's cot? Breakfast was hard work and hardly worth it as the main emphasis was on cakes. The cheese, bread, jams, etc - all very poor quality and the coffee was awful (in Italy!). The waiting staff were terribly busy, no matter what time we arrived, preparing for OTHER guests, not those wanting to eat breakfast then and there. Was seated at a table with a dirty tablecloth on last morning - clean cloths presumably being kept for these mysterious, yet-to-arrive guests! The hotel is beside a constantly busy road and we found our room noisy.