Etsi halvat lennot: South African

Extremely Stressful boarding

Plussat: 1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities

Miinukset: 1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me.

Plussat: Nothing

Miinukset: Terrible customer service. Put my fiancé and I in separate parts of the plane.

Plussat: Nothing

Miinukset: Flight attendants were rude. Food was horrible. No leg space.

Plussat: the crew was nice and friendly. the blanket was nice and big

Miinukset: the entertainment screen wasn't very responsive. it would be nice to have more snack options (like chocolate, ice cream, etc.) like other airlines do for such a long flight.

Miinukset: 16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie.

Plussat: The food was good for airplane food.

Miinukset: We were moved to 8 different pairs of seats in search of video/audio systems that worked and were unable to find any that worked properly. That's pretty bad. I travel every year to RSA and used to use Delta. As a result of this trip I may revert back to Delta

Plussat: Not too late even though engine problem before takeoff

Miinukset: LEGROOM PLEASE. Also, for 16h flight a phone charger and an on-demand entertainment system could be considered.

Plussat: Seat was awesome. Paid for business class. There were actually 2 stewardess out of the four working. A blonde and a woman of middle east descent.

Miinukset: Business first class. I was waiting foe the doors to open and not ome stewardess told me it was wrong door. Ran down to catch bus . They were closing the doors. Told them wait i am business. Omly one on the tarmat. Bus stopped. Doors ope ed and a African young man said go on. He packed me in the eco

Plussat: plane felt comfortable

Miinukset: SAA always has problems with the tv screens, also the flight was empty and I asked for extra food during the services and flight attendant seemed to have a problem with it

Miinukset: They could stand to update their planes. The entertainment system is outdated and on both flights, my boyfriend’s audio was broken. Plus, no USB charging ports.

Miinukset: The food was bland and they didn’t have enough of each option. For one meal I couldn’t get what I requested and just barely got it for the second one.

Plussat: I didnt like anything about SAA business class

Miinukset: Seats have this kink in the middle when in flat position. No business class boarding, food was average to bad. Not impressed at all

Miinukset: Very small, old seats. TVs are old and small and very slow to operate.

Miinukset: my tv didn’t work and after emailing multiple times, they still didn’t accommodate my vegan meal so I could barely eat.

Plussat: Food an crew were amazing

Miinukset: Some of the tv did not work

Miinukset: Business class was a joke

Plussat: Flight attendants

Miinukset: Was4hrs delay out of jfk

Delay

Miinukset: It was my mother's first time in the States. She had no form of communication with me. I requested wheelchair services for her but the airline never provided. She was hungry, tasty and sat there for almost 12 hours. I was told by the airline, they couldn't provide me with her whereabout. I wasn't sure if she was still in dulles or not. I am going to read the policy that states "airlines are not allow to provide provide passenger's status" .

Miinukset: I wasn’t able to make this flight. So I had to take the next one out which was only 24 hours later

Plussat: Good leg room, pleasant stuff except for one exception

Miinukset: Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights.

Miinukset: Plane was ancient, the entertainment system failed about 4 times! Food was not pleasant!

Miinukset: The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!