Southfield hotellia

Plussat: The location was very good. The overall design was very nice

Miinukset: The rooms were extremely dusty and dirty in the corners and under the beds/dressers. Appears they hadn’t cleaned in months those areas. The wait staff in the restaurant was atrocious. They were very slow, not responsive, took over 10 minutes for them to bring something each time we asked for something as simple as milk for the cereal, and they were out of basic amenities like coffee and things that were on the menu on two different occasions. Never had a stay like this at a Marriott

Plussat: The staff was pleasant and the room was clean.

Miinukset: There was no place in the bathroom to hang used washcloths and towels.

Plussat: Terrible stay my reservation did not match what room they put me in and it was a night from hell after that

Plussat: The Location

Miinukset: The room was really full of dirt and the bathroom was full of dirt and hair.

Plussat: The pool area.

Miinukset: No complimentary breakfast.

Plussat: The staff was very nice and helpful. The hotel employee at the front desk was awesome. She answered all my questions and even offered some late night restaurant suggestions.

Plussat: Friendly staff and great rooms

Plussat: I love the location but this trip that was about it.

Miinukset: Since the remodel, the atmosphere there was not conducive to what I was going for. The rooms, It felt cold and sterile I felt like I was not at a luxury brand hotel.

Plussat: The new interior design of the hotel is refreshing and new.

Miinukset: stains on cover sheet of bed Blood perhaps and human hair Service to replace the sheet was quick but I the level of pride and integrity in some housekeeping staff needs serious improvement or replacement or retraining at the very least.

Plussat: Space in the room.

Miinukset: No, the staff were absolutely friendly.

Plussat: Hotel and room was clean and excellent

Plussat: Breakfast was great!

Plussat: The rooms were clean.

Miinukset: The pool was filthy, they were understaffed, and the security guard was equipped with a bullet proof vest (probably because of the people who frequented the parking lot).

Plussat: Clean, great breakfast

Miinukset: Kids making noise and running in hall

Plussat: Clean hotel with excellent breakfast

Miinukset: Price never listed anything about this hotels pool being shut down for renovation, I drove roughly 2 hours to this hotel after booking to find out by myself that the pool was closed. This sucked because the pool was a big booking factor

Plussat: Everything was awesome

Plussat: Clean property, great location.

Miinukset: Didn’t like having my card charged multiple times and the response “ call your bank they should be able to help you “

Plussat: Lobby is cozy with fire going. Homie atmosphere. Hotel was very clean. Buffet breakfast was very good. Coffee in the lobby available as well as cookies. Entrance was decorated very nice for the Fall season. Bar was packed. Good location to catch the highway.

Plussat: Clean and quiet, no kids .............

Miinukset: Could not change reservation from 2 nights to 1 or get a refund.

Plussat: Clean. Nice staff.

Plussat: the free drinks and snacks

Miinukset: the pool was dirty

Miinukset: Room curtains don't open very wide, making the room feel smaller

Plussat: Location, cleanliness

Miinukset: The security came to the door multiple times stating that we were loud. Pool closes too early.

Miinukset: They have bed bugs

Plussat: Nice facility. Didn't get housekeeping first day.

Plussat: Quiet

Miinukset: Nothing

Plussat: Convenient for work and clean

Miinukset: Shower was Luke warm

Plussat: The bed was perfectly nice an soft, perfect sleep thank you so much..❤️

Miinukset: Costs

Miinukset: Rather dirty

Plussat: The room was clean and set up nice. I loved the reading lights by the bed.

Miinukset: They were too strict but turned out to be pretty cool!

Plussat: Spacious room, clean. Helpful and friendly staff.

Miinukset: I could sometimes hear noise from the parking lot and hallway traffic, but you're going to have that anywhere.

Plussat: free breakfast, kid friendly

Miinukset: no

Miinukset: Thin walls can hear babies crying all night. Footsteps on top of you all night. I was by the side door so you could hear the door slam all night. Front desk not to friendly. Other than that glad it was just one night.

Plussat: Quiet

Plussat: I didn't like the hotel the towels was dirty and it was hair everywhere

Miinukset: The towels was dirty and had makeup on them and it was hair every where

Plussat: Worth the price. King suite is very spacious and clean.

Plussat: Good

Miinukset: Good

Plussat: Staff was very pleasant and helpful. They opened our wine for us and offered us wine glasses, and they handled the power outage caused but the storm with grace. They quickly had the services (wifi and cable) restored and handled some unruly guests well.

Plussat: Breakfast front desk was nice

Miinukset: Pull out couch old and ugly .

Plussat: It is in a convenient location when visiting my relatives in the Southfield area.

Plussat: Clean, spacious room. Excellent breakfast.

Plussat: Easy access to our conference venue. Also made it possible to check in ASAP despite the full occupancy at the time of checking in. We did not have to wait for the traditional checking in time, between 3&4. Very flexible!

Miinukset: Slightly expensive.

Plussat: Check In was great.

Miinukset: Shower and toilet was very dirty

Plussat: The gentleman i am sorry i forgot his name. Went above and beyond to help us with getting a bigger room. The room that was described on line was not as big in person. And i thank him for locating us a double suite and allowed us to look at it first.

Miinukset: Just the room size at first..but they made it better for us as stated above.

Plussat: The room set up

Miinukset: Not so much the breakfast part only had one choice of breakfast meat.the two types of fruit they had was on the softened side meaning it wasn't to far from going bad. Orange juice tasted watered down.ive had better Continental Breakfast

Plussat: Location of the hotel.

Miinukset: The breakfast selections were very limited and that which was available was over cooked. Also, the lack of shoveling of the ice in the parking lot.

Plussat: The state and the layout of the rooms.. Very comfortable and homely!

Plussat: The facility was very clean and quiet. Breakfast was Amazing.

Miinukset: Everything was great here.

Plussat: Great

Miinukset: No

Plussat: Vlean

Plussat: Parking and location are great. The rooms have great views, are spotless. Check in and out, easy peasy

Miinukset: There is absolutely nothing to complain about

Plussat: Convenient location with a 12:00pm checkout time.

Miinukset: I booked a room with a king bed; however, upon checking in I was told that no kings remained. Instead, I was given 2 double beds. That was disappointing.

Plussat: I like this hotel because its peaceful.

Miinukset: My room had been cleaned but you can tell it was rushed there was a paper on my nightstand and when I picked it up it was stuck with dried up coffee

Plussat: The staff was a great help

Miinukset: No

Plussat: The comfortable beds and key entry for the elevators.

Miinukset: hotel getting older and outdated, obvious in rooms and carpets

Plussat: Location and staff is very friendly

Miinukset: Things are missed during cleaning. There were toiletries left in the shower from the previous guest and condoms in the dresser. Bad.

Plussat: Location

Miinukset: Room was a bit dirty

Plussat: Location

Miinukset: No, complimentary breakfast

Plussat: The spacious room was nicely appointed, great location, with free undercover parking. Coffee was excellent. Staff was very pleasant.

Miinukset: Cigarettes on the ground near entrance

Plussat: Location in proximity of destination

Miinukset: no refrigerator or microwave in room

Plussat: The beds were very comfortable

Miinukset: The room was very clean but the shower had hair in it.

Plussat: Clean room

Miinukset: No

Plussat: The front desk gentleman was very respectful and went over the entire amenities that the hotel had to offer and had a very funny guest story also

Plussat: N/a

Miinukset: No hot water, and was asked to move to another room twice

Plussat: Incredibly friendly staff, great food, affordable breakfast, conveniently located

Miinukset: Not a thing, although I do have one suggestion -- provide a rug for the tile floor leading to and in the bathroom. Was ice cold! Could not walk on it without socks or slippers.

Miinukset: There wasn't any close parking and the rooms are too close together I wouldn't do that option where y'all pick the hotel i wasn't satisfied with the space

Plussat: Availability. I needed a room on short notice and they had rooms both nights. The room the 2nd night was better because I had a tub

Plussat: Staff was pleasant and attentive.

Miinukset: Cleanliness was an issue. However I was given another room. It too had minor issues smh. Handprints on the surfaces and visible sticky substances on windows & tables.

Plussat: Price was good nice room

Miinukset: Room was small

Plussat: Proximities to all my needs

Miinukset: Breakfast close too early...

Plussat: The room was pretty nice but I could tell that a rush cleaning job was done on the room some areas still were dusty.

Miinukset: The business center did not work and it took an extra long time to get a room because of computer network issues. I could tell the receptionist was doing her best but didn't have a person she could call to remedy the situation quickly.

Plussat: Very nice staff!

Miinukset: No towels in pool area

Plussat: It was really clean and the pool was so blue and clean and had towels

Miinukset: No

Plussat: This hotel was amazing. The staff, the room, the breakfast. It was amazing

Miinukset: None

Plussat: location and cleanliness

Miinukset: no control of the kids running around and the noise they were making I was next to 4 children sleep overs , I think those rooms should be all next to each other on one end of the hotel

Plussat: I liked the space in the room we stayed in and I liked the bathroom .

Miinukset: The staff a female and male were unprofessional. It appears that they didnt know their job and were not displaying good customer service.

Plussat: Breakfast

Miinukset: There was a birthday party in room 229. I called the front desk 5 times asking someone to address the sound. Security even came to my room to listen to the room above. I also made two calls to member relations. My family and I left at 10:37pm during bad flooding weather in the state of Michigan. Once we left the lady at the desk was rude and did not apologize for the inconvenience. Instead of addressing the fact that room 229 broke hotel policy, my family and I had to leave. Management was suppose to call and I have not yet received a call from the manager. There were so many people (more than 40) in the pool area. There was a group of young ladies bullying 8 year old daughter and 13 year old niece , who autistic. We even left the pool area. The rep on duty all all these that was against hotel policy.

Plussat: Breakfast

Plussat: Very clean, staff was friendly

Miinukset: No complaints

Miinukset: Lot of construction in & around

Plussat: Great customer service. Large Clean Comfortable Rooms. Cable TV has plenty of channel selections. Great Hot Tastee Breakfast with plenty of choices.

Plussat: Close to family

Miinukset: Didn't have large towels one mourning , other than that was a nice stay.

Plussat: The location is perfect, the room was super clean and very well designed.

Miinukset: Nothing at all

Plussat: always a good experience and the front dest was wonderful

Miinukset: nothing.

Plussat: N/A

Miinukset: It was too far tucked away from everything. Getting to and from it was unnecessarily difficult.

Plussat: Convenience and moderate price.

Miinukset: No

Plussat: luxurious bedding and towels traveler's store located inside the laundry facility borrower closet filled with games and small appliances

Miinukset: The front entrance looked more like a side entrance so we weren't sure where to enter the building.

Plussat: The cleanest one I been in over a week

Miinukset: I loved everything

Plussat: This property offers spacious rooms with furnished kitchens, and a fairly comfortable sofa sleeper mattress. The staff were friendly and competent.

Miinukset: This property houses transient workers, displaced families, and other long-terms guests, so cleaning/replenishment is scheduled weekly. The site clearly allowed smoking, as every wall, surface, upholstery and linen is saturated with smoke so much it hurt.

Plussat: Location

Miinukset: I guess they were remodeling or something but the rooms needed to be fixed up, the rooms smelled horribly and I couldn't get any sleep because of the other guests and staff.

Plussat: Full kitchen good size room

Miinukset: I booked a One bed room suite and they put me in a studio suite.

Plussat: Clean location

Miinukset: Great team Nice people Very helpful Nice stay

Plussat: Location

Miinukset: I had insect bites on both lower legs and hand. I believe the hotel was pet friendly and it may have something to do with how the rooms are cleaned. I did call the hotel and left a message with the supervisor in charge of housekeeping or terminal cleanup

Plussat: Location

Miinukset: The rooms were not very clean and the carpet was filthy in the rooms and the hall! I had to ask them to replace the shower curtain it was so filthy.

Miinukset: There were stains on the furniture and the sheets on the bed did not appear to be fresh, looked like they had been slept on already

Plussat: The balcony

Plussat: The staff was fabulous and very accommodating

Miinukset: The workout room was small and I wish the cafe was available a little later.

Plussat: I liked that almost everything worked how it should of. The staff was a great help very respectful . I'have been to this location a couple times and I had definitely come again.

Miinukset: The only thing i would suggest is better television because at a time it would stop working or say no signal perhaps adding Netflix.

Plussat: Privacy

Miinukset: Poor heat. Poor t.v reception

Plussat: Convenience to family. Hotel was clean. Staff was helpful and friendly.

Miinukset: The first room we reserved had a molded smell as soon as we walked in. Had to call the front desk to be moved to another room. Toilet also would not flush properly and the tub had a slow drain.

Plussat: Very clean and attentive staff.

Miinukset: Couple kids parties who were all over and running through the halls.

Plussat: Clean and quiet

Miinukset: No

Plussat: Very clean and quick check in. Nice location as well

Miinukset: Loud, thin walls, very uncomfortable pillows

Plussat: I liked the location of the hotel.

Miinukset: The hotel hallways had trash on the floor. The pool was dirty and people was in the pool with clothes on and I went to desk to complain and the staff never came to address the problem or close the pool to clean and add chlorine. I was very disappointed.

Plussat: Attention from front desk

Miinukset: Installation with poor maintenance doors elevators lights and carpets

Plussat: Price

Miinukset: The bathroom was dirty, one of the bed throw was soiled. One bed was loose bed squeaking noise, road noise from window.

Plussat: Close to wedding

Miinukset: 1. Tub had paint pealing, I didn’t know until I took a shower and had paint chips floating due to water back up in the tub. 2. The window was stuck open all night and I thought the coldness I was feeling was me coming down with the flu. I turned the heat up to 85 and slept in the fetal position all night. 3. When I brought my concerns to the receptionist/staff attention and told them I was thinking about switching hotels because of this, the staff (she) blamed me for not letting them know so they could accommodate. I told them I was telling them now because I did not know until morning. The hotel did not reimburse nor compensate for horrible stay. 4. The staff took no responsibility for the paint chips in the tub nor the broken window which kept me up all night.

Plussat: Staff was warm and friendly

Miinukset: No

Plussat: Nothing

Miinukset: Getting acuased of smoking and not allowed.tp defend myself saying if i didnt pay i had to i had to leave never getting to speak to the manager anput it the wholw atay a

Miinukset: Bathroom floor sticky and carpet needs cleaning.

Plussat: Perfect location--clean rooms.

Miinukset: Would like to see the breakfast go till 11 am--especially on the weekends. I found that the toilets in the room seemed to be extremely low--like those found in a grade school for young children.

Plussat: Price

Miinukset: Was supposed to be a non-smoking hotel, but there was so much marijuana smoking that the smell was coming through the vents. I tried to call the front desk but there were no buttons on the phone.

Miinukset: The pillows in the room were to soft

Plussat: The beds were comfortable and the price was excellent.

Miinukset: It could be updated. The closet door was broken.

Plussat: Check in was pretty easy.

Miinukset: Key card did not work twice during our stay, other than that no real issues....

Plussat: Nothing

Miinukset: There was rat droppings on the bed.

Plussat: Very clean an it was nice but also cheap.

Miinukset: The breakfast included in the stay wasn’t a very good one. Breakfast consisted of muffins or granola bars.

Plussat: Horrible experience

Miinukset: The first room smelled like animal urine the desk clerk moved me to another room which wasn’t clean so I was given Febreeze spray the room. I had to sleep with the windows open and the heat up. The telephone wasn’t working, dirty chair and m

Plussat: Everything

Miinukset: No

Plussat: Love the ref and microwave in the rooms and great pricing.

Miinukset: I know check in is at 3pm, but i got into town early and I arrived at around 10/10:30am, just to check to see if anything, may be available. Hotel employee who was behind the counter wasn't friendly at all, said, we don't have any room ready, an

Plussat: I enjoyed my visit-it's clean

Miinukset: No

Plussat: Staff and location

Miinukset: Nothing

Plussat: Location, cleanliness, Friendliness of staff

Plussat: It was dry affordable and close to the highway

Miinukset: Not we’ll maintained, old and outdated.

Plussat: Nothing

Miinukset: When checking in gave me a room that was not clean then gave me another room thT had someone already in there then gave me another room where the toilet was flooded

Plussat: The location was perfect during my stay the hotel. I was in close proximity to restaurants and activities with family and friends. The staff was courteous and friendly and exceeded my expectations with their level of professionalism.

Miinukset: I would recommend the hotel replace the refrigerator unit in our room. It was rusted on the outside; however it was was clean inside and served its purpose during our stay. I would recommend a doorstop and oil for the bathrooms.

Plussat: Staff,and location

Miinukset: Not much

Plussat: Loved the staff very nice and helpful

Miinukset: That you have to use as keycard to gain entrance to the hotel

Plussat: The room was large, renovated and clean with nice amenities. Good location in Southfield area. Friendly lady at the counter, I believe named May. Very helpful. Easy access to interstates and once construction of frontage road is complete, property access will be much better. This is adult oriented, as there are adult channels on TV. Overall good experience at this establishment.

Plussat: nothing

Miinukset: dirty, scary, smelly sheets, and does not worth the money.

Miinukset: Booked a room as I had a business meeting near it's location. Kayak indicated the motel had 3 and a half stars. The room appeared to be recently, and decently remodeled. However, it was not clean, I witnessed what I believed to be a drug deal occurring several rooms away, the person checking in behind me appeared to be a prostitute, I was floored that most of the television channels were porn. Simply put, I travel quite often and this was the worst place I have ever stayed. If I was with my family, I would have walked out (non-refundable fee) and went elsewhere.

Plussat: Location

Miinukset: Noise unacceptable, staff would not address car alarm went off for over 3 hours and while someone's girlfriend kept setting it off and the hotel said there was nothing they could do! I said you could've called the police or towed the vehicle

Plussat: Checking out

Miinukset: The sheets and blankets were dirty. I called down to the office to request clean ones and was told they don't have any clean sheets and he isn't theaid anyways. He told me he would have the come in the morning! If I hadn't paid ahead of time we'd left!!

Plussat: The front desk staff let me check before check in due to the fact I was from out of state. Would highly recommend this hotel and the bed was excellent.

Plussat: Nothing it was bloody cover and they didn't give a refund will NEVER use either one of your service again I just gave away my money.

Miinukset: Dirty Nasty will NEVER trust my health with y'all again.

Plussat: Staff was very nice

Miinukset: Cost for old style hotel w homeless hanging out. Smell of urine near /around entrance and some rooms.

Plussat: The staff

Miinukset: No

Plussat: The freeway was right there

Miinukset: Need updated and cleaned up a lot more

Miinukset: No

Plussat: The quick service and clean rooms.

Miinukset: No.

Plussat: Nice staff. Free coffee in the lounge but was locked after dark for security purposes.

Miinukset: Better lighting in the parking lot could make it appear safer.

Miinukset: We were given a small room beside the elevator that lacked certain amenities of other rooms.

Miinukset: First room I got had no working phone and the volume didn’t work on my tv

Plussat: the price

Miinukset: Trashy room. Carpet looked like it hadn’t been cleaned in years. The hot water in the bathroom sink never came on; but the hot water in the shower could burn you skin off at the slightest change. This hotel is in desperate need of a renovation, badly. Lastly it smelled like somebody’s apartment who hadn’t cleaned it in months. Wouldn’t recommend staying here if you have any class about you. Check out policy also unreasonable.

Miinukset: Rooms were filthy and stank like smoke (we booked a non-smoking room) - not cleaned often enough (only on day eight). Breakfast was very poor - literally just a grab and go. Did not enjoy our stay!

Plussat: Location

Miinukset: Front desk

Miinukset: It was not cleaned and I found food under the bed, no remote and the lights flickered

Plussat: I like the location and set up of the room. The room was clean and smelled great

Miinukset: The hotel was doing an upgrade to the televisions and the one in my room never worked the entire staff. The staff attempted to resolve the issue but the solutions did not work.

Plussat: location

Miinukset: they made me pay a cash 100 dollar deposit without it being told in advance

Plussat: Great lounge chair in the room, comfortable bed.

Miinukset: Barking dog on the floor below me.

Plussat: I like the area I most definitely like the room stay in the staff members.

Miinukset: Yes I wish they had more tv channels other then that it was great

Plussat: The location was the only thing I liked about this property.

Miinukset: My stay here was the worst. Booked the room for 5 days, ended up leaving a day early. Everyday that I was there I had to change rooms for one issue or another. Broken bed, ants, no heat. And to make it worse the manager had the worse attitude. Told me because I was unhappy with my stay, she could refund me for the night and I could check out! Absolutely wouldn't recommend this property to anyone. Its the worst ever. She should have been offering a day a two at no charge for all the many inconveniences of their raggedy hotel. Never again. Not to mention their idea of complimentary breakfast was granola bars and coffee.

Plussat: Love the front.desk clerk.He was very helpful and also check me in quickly and swiftly

Miinukset: Well I didn’t like that I can get any new tiles a chorus and then at one point in time and night it wasn’t I went downstairs

Plussat: Location

Miinukset: The breakfast option needs to be better

Plussat: The room was wonderful worth the money very clean staff was wonderful

Plussat: Everything! It was amazing everyone is so nice and the rooms are remarkable!

Miinukset: I loved it all.

Miinukset: When i first arrived my first room smelled like marijuana & i had to move rooms. Moved rooms and the TV didn’t work. Called front desk, nobody came for over an hour so i called back, and they then came 30 minutes after to fix the tv which delayed me in my plans to leave.

Plussat: The updated kitchen, floors and bathroom

Miinukset: The 150 dollar deposit that is required for damage on top of paying for the room in advance. Most people don't have the funds to pay for advance fees.

Plussat: Not First time staying here,Clerk was confused,Saving better rooms for other customers did not know where room with located on facility

Miinukset: Saving better rooms for other customers did not know where room with located on facility

Plussat: I like the kitchen, and the privacy room

Miinukset: The reception is not connected with the rooms and you have to go out in the bad weather to get to the reception if you need something.and the room needs more cleaning, it is clean but not really clean . The bathroom was small.

Miinukset: No maintenance person on duty heat would not go down not offered another another room

Miinukset: The establishment has roaches I put in a complaint and management did nothing abt it.

Plussat: The hotel is beautiful and very welcoming.

Miinukset: Our tv and the internet never worked over our two day stay.

Plussat: The location

Miinukset: It was drab. The first room only had 1 parking spot near it. That one spot had glass in it. The second room had no garbage cans and the bed, which was supposed to be a king was not and the linen was very old.

Miinukset: No maintenance staff on facility, toilet, overflowed gave us a plunger said no one on staff to take care of it

Plussat: The rooms have been updated and they are beautiful! I'm so glad I didn't listen to any of the negative reviews! The rooms are spacious and the kitchen was an added plus. Lobby is beautiful too. Simple but high-end classy! We will stay there again!

Miinukset: Outside exteriors are being updated and under construction. There is construction material on the premises and a huge truck was parked taking up several spaces. The outside looks a bit rough because of construction material but, inside it is beautiful!