Springfield hotellia

Miinukset: You'd think reserving a room six weeks in advance and paying in full would be enough for this hotel to keep your booking but that's not actually true. Someone else can show up before you, take your booking and you'll be transferred to a lesser hotel, miles away and the staff will make you feel like it's your fault. I've stayed in there in past and it was a really mixed experience. The walls are paper thin but it was in a convenient location. I would have stayed again but now I'd say reserve a room at your own risk, who knows what will happen when you get there.

Plussat: When I go to Springfield to visit family this is the only place I stay. Everyone is awesome, It's always clean and its centrally located for all kinds of things to do. ONLY place I'll stay.

Miinukset: Nothing

Plussat: Room was perfect. Clean. Quiet. Plenty of room.

Miinukset: Shower seemed to have low water pressure. Not bad. Just not real great. Anyone with long hair might have issues.

Plussat: Location.

Miinukset: No

Plussat: It was clean and quiet. The rooms were spacious and comfortable.

Plussat: Breakfast was great! Room and hotel very clean

Plussat: It was clean and the staff was helpful and friendly.

Plussat: The staff was super friendly and went the extra mile to make my stay comfortable.

Plussat: Excellent service by front desk staff, very friendly and helpful. Good location in south Springfield very comfortable room and nice breakfast selection. Overall great experience.

Plussat: The room was clean and spacious.

Miinukset: The breakfast had raw biscuits. The pancake machine was good.

Plussat: Roomy room. Yummy bed pillows. Location was close to EVERYTHING we had to do this weekend. Breakfast was G.R.E.A.T.

Plussat: Clean Room and bathroom, good breakfast

Miinukset: Wi-fi was poor, had to go to lobby area to get it to work

Plussat: I loved how open the rooms were and the hot tub was great!

Miinukset: It was to hot in the hallways.

Plussat: Pillowd were to soft Good. The stagf was very friendly.

Miinukset: No coffee in the breakfast area. They had an employee ask each person who walked up if they wanted coffee.

Plussat: The personnel were great and very accommodating.

Miinukset: Carpets were a tad crusty.

Plussat: The food was good and Linda of the kitchen staff was super great

Plussat: Food was great! Room clean! Staff Friendly!

Miinukset: Bed was too hard for our old bones.

Plussat: Bed was super comfortable.....what brand and model are the mattresses? Loved it!!

Plussat: Friendly staff, great breakfast, excellent location, loved the coffee and popcorn in the lobby!

Miinukset: Our sheets weren’t changed during our 3 night stay.. they just made the bed but didn’t actually change the sheets. It wasn’t a huge deal, but we would’ve preferred fresh sheets each day. Also, the bed was super firm so we didn’t sleep well during our stay.

Plussat: A lady named Sue. She worked 6:00-11:00 at your breakfast shift. So sweet and gracious to everyone.❤️

Miinukset: No fan in the bathroom. Your air conditioner sent the air straight out. It did not circulate the air around the room. Your people were great!

Plussat: The staff are very friendly. The room was very comfortable

Plussat: Very clean and convenient to all things in the Springfield/Branson area.

Plussat: Loved the many choices for breakfast, including fresh green juice. And the pool was delightful, the room was spacious, clean, comfortable and I enjoyed every moment there!

Miinukset: Can't think of a thing, actually.

Plussat: Very clean, allowed us to check in early and extend our stay.

Miinukset: Nothing. It was great.

Plussat: When I got there they were ready for me and greeted me very well. Paid close attention to what I specifically asked for.

Miinukset: The water spick in the bath sprayed me every time I used it .

Plussat: The breakfast was great. The facility and pool was great. The room and cleanliness was great. The overall cost was a bit expensive.

Miinukset: There were some individuals that did not have common courtesy; they were being too loud. We were up on the 4th floor, but could hear them screaming, laughing, and partying too loud.

Plussat: Location

Plussat: Location and the rooms are very nice.

Miinukset: Nothing

Plussat: Clean and beautiful spacious room.

Plussat: This hotel was excellent. Staff was wonderful & friendly. Breakfast was great. Our room exceed our expectations!

Miinukset: Nothing. This is the hotel we will be staying at every time we are in Springfield.

Plussat: All of it

Miinukset: Nothing

Plussat: This place was perfect for our needs. Super clean and the staff was exceptional.

Miinukset: Nothing.

Plussat: Rooms are great! Close to many locations. very cozy!

Plussat: Easy access location

Plussat: Convenient to the location we needed to be at. Very clean and comfortable!

Plussat: The room and service was excellent.

Miinukset: N/A

Plussat: Historically cool

Plussat: The breakfast was amazing and the chef answered a lot of questions about the Inn and neighborhood. I loved walking in the historic district there.

Plussat: The eggs were not brown. On the first morning we mentioned a dietary allergy and was made something to meet those needs

Miinukset: Sorry but didn’t care for staff members sitting and smoking outside our room

Plussat: Staff was really great!

Plussat: This bed and breakfast place was beautiful, clean and cozy. The staff were super nice and accommodating and the breakfast was amazing. I’m gluten free and my breakfast was made to order. I will be back!

Miinukset: The parking is a little cramped.

Plussat: A really cozy Bed and Breakfast. We arrived after midnight and getting in was easy. The bed was so comfortable it was hard to wake up!

Miinukset: Everything was great!

Plussat: Absolutely loved this place. Everything was perfect!!

Miinukset: It rained a lot. This place was amazing. Loved every minute.

Plussat: Historical.

Plussat: location is very good.

Miinukset: The Bed is too soft.

Plussat: The Breakfast and location was excellent. The staff was very nice and helpful.

Miinukset: Nothing, everything was great!!!

Plussat: It was so nice we stayed 2 extra days, and the breakfast was great.

Plussat: Cleanliness

Miinukset: All good

Plussat: Pool area great, dinner was a bonus with drink time included.

Plussat: Comfortable beds and clean rooms. Breakfast was nice and free soda and popcorn for snacks

Plussat: The rooms and beds were very clean and comfortable. Best hotel stay we've had in a long time! And we've traveled frequently lately!

Plussat: Location, pool, complimentary drinks and food

Miinukset: Food choices at evening “happy hour” were disappointing. There was weak nacho cheese and chips, baked potatoes (not cooked enough) with butter and sour cream, green salad, some kind of tasteless pasta, hot dogs with bean chili (yuck)—mostly carbs. The mixed drinks were good according to my family. My son left a new camera—his fault. He called about it, and there was some confusion and lack of cooperation at first. They did “find” the camera the next day and mailed it to our home address. It arrived in good condition, which is a little surprising, considering it was just in a box that frozen chicken strips came in, with no filler material. The box looked like someone smashed it with their fist. I really feel like the cleaning person found it the first day and hid it in a locker or something to wait and see if anyone asked for it. We were told at first that all they found in our room was pizza boxes. We hadn’t had any pizza! So—wrong room, flat out lie, or what? This situation left a “bad taste” for this experience.

Plussat: Happy hour was nice. Property was clean, well maintained, and comfortable. I normally have issues with the mattress at hotels. No issues this morning, back was fine.

Plussat: breakfast and kickback are great !

Miinukset: pool is very small and water dirty

Plussat: The breakfast was great and dinners in evenings were very good! We had a small child with us and she does not drink soda and you don’t offer milk in evening also I eat plant based so maybe you could look into something for folks that eat that way!

Miinukset: Shower did not have adjustable head and it was dark and no place to hang your towel! Not sure if you offer handicapped areas or not ! We will book directly with hotel next time cause we did not get discounts cause of it using this second party booking was a learning we will never do again!

Plussat: Friendly front desk staff. Big suite and comfortable bed AND comfy pillows with roomy bathroom. Good full breakfast.

Plussat: Clean rooms

Miinukset: Happy Hour was a great ending to a long travel day.

Plussat: Everything smelled fresh and clean!

Miinukset: There is nothing to dislike

Plussat: Location

Miinukset: Breakfast was not good

Plussat: Breakfast was good, staff was friendly. The young man assisting us at breakfast in the morning, Jacoah, was absolutely wonderful.

Miinukset: The hotel itself was great. All around, just excellent. My only complaint is that I asked for an extra blanket at 7 before my kids went to bed, by 8 we still hadn't received it so we just had to tough it out.

Miinukset: The bed was a lot harder than I am used to.

Plussat: The staff is fantastic!!!

Miinukset: It seemed the A/C would warm up after midnight, regardless of setting. I set the temp at 67 the second night, at 0450, according to the thermometer in my Garmin it was 74 in the room. Hybrid parking only in the front row? I parked there anyway.

Plussat: Staff was ready and quick to provide our requests

Plussat: Every one was so nice and understanding. I would definitely come back.

Plussat: Size of the room

Plussat: Very clean and the staff very nice and personable.

Miinukset: Everything there was a 10!!!

Plussat: The breakfast was amazing and rooms were great

Plussat: The room was great. Staff was friendly. Breakfast was phenomenal.

Plussat: Nothing.

Miinukset: AC broken, extremely small TV, extremely hard beds, no extra pillows and $3.00 for a bottle of water...this hotel is horrible. They lie about free breakfast...it's not free. When checking out they said sorry for the misunderstanding. I said no, you lied.

Plussat: The staff responded quickly to dead bugs behind door to room apparently room not cleaned properly. Cooling unit not working to take humidity out of air. Room felt damp entire stay. Maintenance did check unit and reset, left a fan to use. Bathroom fan non operational. The staff helped to the best of their ability with what they had to work with.

Miinukset: Had good staff very helpful and polite.

Plussat: Awesome front desk set me up for another night stay in same room! Very nice room!

Plussat: The cleanliness

Miinukset: They closed the pool down on the weekend which was the main reason we chose this hotel over an airbnb

Plussat: Free cookies and cappuccino offered when checking in. Front desk staff was very nice. Location easy to find.

Miinukset: Free breakfast was very underwhelming. Scrambled eggs had an odd taste and they were gritty???!!! Breakfast area was way too small for the amount of guests and only 1 waffle maker. Could tell it was a remodeled hotel which is fine but our room smelled a little musty.

Plussat: Very friendly check-in person. There were many options at breakfast. The price was within our budget. Location gave us easy access to Highway 65 S. to Branson. There was no traffic noise from nearby highway. Only 2 levels to the hotel, no one heard walking above us.

Miinukset: Would like to have seen some gluten free options at breakfast.

Plussat: Our room was clean, comfortable, and quiet. I especially appreciated two night tables, a desk, a comfy chair and counter space in addition to that in the bathroom. We were there 3 nights and all the staff were exceptionally pleasant and helpful.

Miinukset: The breakfast was definitely sup par. No fresh fruit, no hard boiled eggs, scrambled eggs tasked like the powder they probably came from, low quality pastries. There was also no morning newspaper.

Plussat: The bed was very comfortable.

Plussat: Great bed.

Plussat: Good property, clean and good size room. Comfy bed

Plussat: Channel choices on the TV

Miinukset: The room smelled so badly we had to go buy an air freshener. The accessories such as framed art, mirrors, and countertops were filthy.

Plussat: location was good and property was clean

Miinukset: air conditioner never got the room cool

Plussat: Variety of breakfast and friendly staff

Miinukset: not The best

Plussat: Staff were great. My flight out was cancelled so I arrived two days late and they were incredibly accommodating with making changes to my reservation. Rooms looked recently renovated and were very clean. This place has a lot of charm, I really enjoyed the stay. Included breakfast was nice.

Miinukset: Rooms are a tad small but this is to be expected since it's a historical property.

Miinukset: Good breakfast

Plussat: Outside rooms, awesome filling breakfast! Great location.

Miinukset: Great sleeping hotel.

Plussat: It is like taking a step back in time. It has lots of fun little spot to take selfies with old 1950's phone booths and actual cars! The beds are comfortable and the rooms are clean. It has a nice little pool and Hot tub. This is our seconds stay here.

Plussat: Cleanliness, decor was great, being able to park in front of room, friendly staff, good variety of foods for breakfast!

Plussat: This is a really neat property. It is a motel but there are a lot of rooms on several "streets" if you will. It feels like a nice small town neighborhood. There is a nice pavilion and an outdoor pool and hot tub. The motel has been there a long time but you sure can't tell it. It has been modernized and is very well kept. The room was modern and clean as well with all the amenities.

Miinukset: If I have to nit pick, the only thing was that the shower temp cycled a bit from hot to cool.

Plussat: The Rail Haven is a step-back in time to when I traveled across America with my parents. The motor lodge is very well maintained. Looking forward to a return visit!

Miinukset: I’ve had better gravy for my biscuit. Picky picky

Plussat: This is a historic Route 66 motel at has served people travelling the route for decades. The property is well situated, well equipped, spotlessly clean and has great staff. It has a nice pool area and outside social area. Breakfast area is like a 50s diner. One of our favourites on the trip.

Plussat: Very busy motel, and desk clerk was rather overwhelmed by line at check in, but all employees were helpful and friendly. Nice outdoor pool area. On a busy street, but once in the rooms it was very quiet. Cuet 1950's room decor. Better than average breakfast which included eggs, sausage, biscuits and gravy as well as the more usual cereal, bagel, and waffle choices. Great coffee.

Miinukset: Needed extra desk staff for busy check-in times.

Plussat: breakfast fine albeit wiht paper plates and plastic cutlery Staff very helpful. A lovely little Route 66 motel

Miinukset: nothing really - you get what you pay for

Plussat: The breakfast was great! Fresh, and hot!

Plussat: This in an old route 66 stop. I liked they kept some of the old charm when they remodeled the rooms. Nice mixture of old and new.

Miinukset: They say the rooms facing road can get loud due to traffic. But, we stayed in a back corner room and heard nothing.

Plussat: Ok

Miinukset: Noise and room wasn’t that clean

Plussat: Very clean as I expected and the staff was attentive and friendly.

Miinukset: As far as the breakfast goes the eggs could be better. Didn’t look like the were done and quite a bit of water in them. But they tasted ok.

Plussat: Great customer service, very clean and comfortable.

Miinukset: Pillows weren't the best. But the bed was very comfortable.

Plussat: Hotel was nice and convenient location

Miinukset: Milk was warm not cold! Pillows weren’t comfortable! People in room next to us were extremely loud! No respect for anyone!

Plussat: The easy acces to I-44, the professionalism and courtesy of the staff.

Miinukset: The bed's mattress was softer than I usually like.

Plussat: The size of the rooms, the clean room, friendly staff.

Miinukset: You can hear people above you and in the hallway and rooms beside you.

Plussat: Pool, breakfast, clean beds, water pressure,

Plussat: clean and friendly staff

Miinukset: n/a

Plussat: The bed was comfortable.

Miinukset: Breakfast was horrible and could not be eaten. I mean it was really bad little are no effort put into a quality experience one would expect from Hampton. So Sad,,,

Plussat: Very friendly staff, breakfast was excellent, room was clean, beds were very comfortable!

Miinukset: Nothing

Miinukset: Need to work on the breakfast selection , Pay closer attention to the amount of days you're staying to set the door keys to correct days

Plussat: The location was great and the overall facility was beautiful. The room was nicely appointed and the bed was comfortable. The front desk staff was very nice and attentive.

Miinukset: The bathroom could have been better. The showerhead did not work well and kept sliding out of position. The toilet seat had blue stains on it, which I assumed were from the harsh chemicals they used for cleaning.

Plussat: Friendly staff and comfortable beds/ safe area

Miinukset: Dirty shower heads, very thin walls nd lobby area

Plussat: Fresh warm cookies

Miinukset: The AC , our room was very hot!

Plussat: We used the pool, sauna, and restaurant. All were great. Great location, easy to get to all the activities we planned.

Miinukset: Very happy with the hotel. Excellent staff! Great location and restaurant.

Plussat: Nice indoor/outdoor pool. Excellent staff. Great communication regarding our stay and taking care of any needs we may have.

Miinukset: Everything that was available was great. It would be nice if there was a hot tub in the pool area but there wasn’t anything we “didn’t like.”

Plussat: The amenities; coffee, fitness center and pool are awesome

Plussat: The cleanliness and size of rooms.

Miinukset: The indoor pool was freezing and it did not have a hot tub.

Plussat: Staff was great.

Miinukset: Room wasn’t as clean as I would expect. For the price, and reputation of doubletree, I wouldn’t expect stray hairs in the bath and a toilet not to work. I also had a dirty comforter. In their defense, I only brought up the toilet and they fixed it immediately.

Plussat: Breakfast was great. Cheese burger was delicious

Miinukset: Toilet paper was AWFUL Would love to have had a paper menu of the restaurant located in the hotel. Room service took 1hr to deliver a cheese burger.

Miinukset: Shower drain was slow and shower head was not 100%

Plussat: Online said breakfast included but we were told $12.50 ... so we checked out and went to iHop.

Plussat: Easy access and lobby and public areas were very nice. Room was clean and comfy. Plenty of lighted parking area.

Miinukset: The room closet could use a light as the hallway light was a little weak.

Plussat: I would like to recognise DeMarcus the breakfast host.. he did an amazing job keepi g food stocked,hot, and clean. While I was there I noticed other people also seeing that he took pride in his work! Desk staff was always great as well. Pool and hot tub were clean and maintained. Generally the hotel "gets" hospitality and did an amazing job when I come back to Springfield it will be my choice in Hotel!

Miinukset: Everything was great until we were leaving. Everything seemed clean and neat. Only reason for lowered cleanliness score is due to seeing housekeeper putting dirty sheets in a hamper with clean sheets hanging over the side of the same one... Essentially cross contaminating all clean and dirty sheets.

Plussat: Cleaner and nicer than many hotels for the price

Plussat: The property was well maintained. The breakfast was very enjoyable.

Miinukset: Access to the property is horrible do to the insane intersection at Battlefield and US 65.

Plussat: Breakfast was good, even had a Crock-Pot egg dish. Was able to get freshly made pizza and mini corn dogs from the bar to eat poolside.

Miinukset: Pool was cold even with the hot July weather

Plussat: By 8:50 when we got to the breakfast there were no eggs and most of the items were already eaten by others. Also the pool was temporarily shut down. Otherwise, the room was fine.

Miinukset: Same as above

Plussat: Breakfast was ok I have had better at hotels

Miinukset: the pool hours

Plussat: Price, location

Plussat: Great breakfast. Rooms were nice. Able to stay in a conjoining room with our family we traveled with.

Miinukset: The coffee at breakfast wasn’t very good.

Plussat: Fast service. The bathroom door wouldn’t close so the front desk had a maintenance man come fix it right away. Great breakfast. Soft and clean beds and pillows.

Miinukset: The strip club next door.

Plussat: Clean rooms. Very professional front desk. The softest pillows and comfortable bed. Lots of space. Great breakfast. Did I mention soft pillows and bed. Best sleep I’ve gotten in a hotel.

Miinukset: The “gentleman’s lounge ” next door. Tough explaining that place to kids.

Miinukset: Awful manufactured breakfast and coffees

Miinukset: Terrible breakfast I felt sick

Miinukset: No amenities

Plussat: great location nice accomodations

Miinukset: they didn't server breakfast and for the price they should

Plussat: Friendly helpful staff ,nice clean comfortable room,close to cracker barrel

Plussat: Convenience to highway and restaurants

Miinukset: HVAC system was so loud when it cycled on and off the hat we had to unplug it. refrigerator was loud also.

Plussat: Stayed twice on our trip to Texas (there and back). We were impressed with the staff who was friendly, responsive and helpful. The room was clean and comfortable.

Plussat: Very clean.

Miinukset: There was no breakfast.

Plussat: staff are very kind, location is on the right place to airport and downtown.

Miinukset: the room is small

Plussat: Bed was very comfortable, room was clean, hotel was quiet even though it was packed with guests, staff was exceptionally helpful, respectful, polite.

Miinukset: All was great-nothing negative to say.

Plussat: The room was spacious and had amenities not found in other motels (full size fridge and stove).

Miinukset: Not serving a breakfast.

Plussat: Very comfortable beds.

Plussat: comfortable bed and clean.

Miinukset: only one elevator and doesn't offer complimentary breakfast.

Plussat: The staff was friendly and it was clean.

Miinukset: The beds were a bit to firm for me. And the room was smaller than other candelwoods.

Plussat: The staff was very helpful and attentive. Both of our contacts at the hotel, had the best attitudes I've seen in a long time.

Plussat: Size of room, comfort of the bed

Miinukset: Price a little high. Said --$, end cost was ---$

Plussat: Everything I wanted was available in room. Full size fridge.

Plussat: Close to everything we needed. Security gave us comfort as driving a rental.

Miinukset: The room had a very strong order of ethnic food to the point we had to open the windows when we were away from the room. Need new mattresses.

Plussat: I understood I would get a $150.00 rebate for using Booking.com the 2nd time. How does this work?

Miinukset: Do not know how to get ahold of someone at Booking.com

Plussat: Location, cleanliness

Plussat: Quiet and well located

Miinukset: Remodel was slight inconvenience.

Plussat: Easy access

Miinukset: Nothing

Plussat: Everything was ok.

Miinukset: Breakfast area under construction-no breakfast.

Plussat: Very suitable for our needs

Plussat: Clean, comfortable, great price, just what I needed.

Plussat: Close to Cox hospital and food!

Miinukset: I would of liked a small fruit selection out this morning.

Plussat: Staff was very friendly and helpful

Miinukset: Nothing

Plussat: We did not have breakfast at the hotel.

Plussat: Was nice

Miinukset: Found a razor blade in bathroom. Not a razor but the actual blade.

Plussat: Nothing

Miinukset: Possibly the worst and dumbest staff I’ve ever seen at a hotel. Our service was so bad they offered to refund us for the night so we could leave. Then, 5 minutes I told them we would leave, they rushed us out of the hotel so the maid could service the room. I will never stay at a Best Western again because of this property alone

Plussat: Comfortable bed....very clean

Miinukset: Pillows were very hard....not comfortable

Plussat: Very clean and new property

Miinukset: Location is great for the airport. But far away from shopping

Miinukset: The website stated free parking and free shuttle to airport and when we checked in and asked about about the park and fly they told us that it was $6. A day to park our car there while we were gone. It is very miss leading. Not very happy about that.

Plussat: Clean,convenient,quiet, comfortable room, front desk staff professional and courteous

Plussat: The affordability and cleanliness.

Plussat: Location to I-44. Nice motorcycle parking. Pet friendly. Comfy chairs in the lobby.

Miinukset: The Resturant next door that hotel staff recommended.

Plussat: It was a nice home away from home.

Plussat: The breakfast was excellent. Tasted like restaurant food.

Plussat: Decent shower, pillows are nice, and the bed is comfortable.

Miinukset: The bedspread was either very stained or it was downright filthy, and as this was the first thing we saw it left a bad impression from the start. We stayed 2 nights; the bed wasn’t made nor was the trash emptied on the first day. This is our second time to stay at a Comfort Inn (the first was in another city) and both experiences were subpar. We will not stay at Comfort Inn again.

Plussat: Love it would stay again

Miinukset: None

Plussat: Booked very late, but was a great hotel. I will absolutely stay again. Cleanest hotel I've been in for a very long time.

Miinukset: It was very busy when we went due to some kind of convention going on in town. But still very good experience.

Plussat: Fluffy

Miinukset: It was a pretty nice hotel. Needs a little updating

Plussat: location is great with restaurants within walking

Miinukset: the fitness center could have been a bit bigger but it was adequate

Plussat: The breakfast was good especially the cheesy eggs and Cappuccino, room clean and comfortable, and like check out at 12.

Miinukset: The pool was cold and odd on the weekend pool wasn’t open til 10! Also the toilet was low in the bathroom.

Plussat: When we checked in the front desk person was friendly and helpful.

Miinukset: Cleanliness of room and in the breakfast area was poor. The floor in the bathroom was dirty and we had to wipe it clean ourselves. The breakfast area was also dirty; the inside of the lids of cereal jars was not clean.

Plussat: The coffee

Miinukset: Hard bed, need more towels, curtains don’t close

Plussat: Nice breakfast options

Miinukset: The fan light in the bathroom was loud and flickering like a strobe light at times

Plussat: The location was very very good. Restaurants and shopping all around. Easy check in and staff very friendly. Very quiet place. The bed was very comfortable

Miinukset: The room needed to be cleaned better. There was old French fries under the edge of the bed on the floor. Also the room needed to be dusted. And there should have been a tv channel guide in the room. The tv had none of the major channels like CBS, NBC or ABC to watch the news. Also, the sink did not drain very fast and the refrigerator made a vibrating noise all night.

Plussat: Location

Miinukset: A bit run down

Plussat: Location

Plussat: Clean, comfortable, friendly, convenient

Miinukset: Nothing

Plussat: Location was great. Did not have breakfast.

Miinukset: Nothing

Plussat: My kids loved the breakfAst and the pool my husband and I thought the beds were comfy

Miinukset: Wasn’t an outlet next to the king size bed in the family suite

Plussat: Spacious room with two queen beds. Very nice hot breakfast.

Plussat: The pool was great, hospitality room and breakfast was good. Staff very friendly

Miinukset: We had no problems.

Plussat: We were there to go to bed and get up a few hours later to head to the airport. It served its purpose and beds were comfy.

Plussat: Staff were exceptional, they price was far too high for accommodations

Miinukset: The toilet was extremely loud when flushing, lights were difficult to function, it got very hot in room at night and air conditioning did not seem to work properly

Plussat: I liked it was close to the airport and the staff were helpful

Miinukset: I did not like hearing noise all night. I did not get much sleep since it sounded as if Elephants were stomping on the 3rd floor. We were on the 2nd floor. I could hear people talking etc so the building does not seem to be constructed well.

Plussat: Liked the sausage gravy. Liked the layout of the room and furniture.

Miinukset: Had to call the front desk why the a/c’s didn’t work. They had to throw a breaker. Didn’t take long.

Plussat: I really can't complain about anything. I would highly recommend it.

Plussat: Great coffee and clean facilities.

Miinukset: $15 per fee per stay. Was much better when there were no charges for pets. Will look at other hotels now that they charge for it.

Plussat: This hotel was clean and comfortable. Breakfast was very good. The pool was nice too.

Miinukset: Nothing.

Plussat: Breakfast was very good. The place is under renovation construction, but they are containing it well

Plussat: Staff was friendly

Miinukset: Old facility.....showing its age. Beds were well used.

Plussat: The room were clean and smell nice, especially noticing the hotel was pet friendly!

Miinukset: When choosing a hotel, we tend to one that includes a hot breakfast. Usually, when breakfast is include the hotel cost is higher. Breast hours are Weekdays 6:30 to 9:30am. The first day, we went to breakfast around 8:15am. It wasn't crowded at all. Well, they were out of coffee, no cups, about 1/4 fruit salad, powdered eggs were over cooked/dried and only a few strips of bacon. The area was not well maintained and shouldn't of had to keep asking if they were going to bring out more. The hostesses were very polite. The 2nd morning 8am was worst. No coffee, cups, fruit, or juice. With only a few items left, I ended up making a McDonalds run down the street. I checked back 25 minutes later, the area had been restocked but by this time the area was overly crowded. Went to get OJ and fruit, by this time the OJ was mainly water and only had large chunks honeydew, not sweet. I would consider their hot breakfast more of a hot continental style breakfast. My daughter attends Missouri State University. We make at least 6 trips a year. For the last two years I have always booked our hotel reservations through Booking.com. Upon arrival every hotel (Hilton, Embassy, Doubletree, Candlewood Suite, University Plaza, etc.. have always honored AAA discount. When I asked the desk receptionist Thursday, I was informed because I booked through booking.com, they were NOT able to adjust the discount. Keep on mind, all other hotels were able to do so. So, I contacted Booking.com and explained the situation. I spoke with Shelby who contacted the hotel directly was was informed, the hotel Residence Inn opted not to honor AAA. Also, not only have I used our AAA discount at hotels in Springfield, but hotels in Chicago, New York, Memphis, MS, etc... With that being said, I will inform other Mo States families of this situation as we will NOT choose a Residence Inn in Springfield every again. I will also contact Marriotts corporate office.

Plussat: The breakfast was poor. The biscuits tasted stale the eggs did not taste good. very limited fruit and no breakfast rolls. needs improving

Miinukset: I only found fault with the breakfast. Everything else was great.

Plussat: Everything

Plussat: The clean homey atmosphere

Miinukset: Had to leave after 1 day lol

Plussat: The exercise room was nice.

Miinukset: We lost thousands of dollars a personal items & tools in a trailer that was stolen out of your parking lot because of security issues.

Plussat: Full kitchen was nice and layout of room was good.

Miinukset: HVAC system didn't work correctly and dining utensils were not clean. Also no trash bags in any waste containers. Television didn't operate correctly either.

Plussat: The breakfast buffet was awesome! An excellent variety of food, all hot and fresh. They even had special to go plates and cups so you could take whatever you wanted back to your room and eat. The room was very clean and comfortable, and the amenities were high quality.

Miinukset: The only trouble we had concerned staying with our dog. When we reserved the room online, it said the hotel was pet friendly, but nothing else. We called the hotel directly and informed them we planned to stay with our dog, and was told a note would be made, but nothing else. Upon our arrival however, there was no note about our dog & we were told there was an extra $100 fee & more forms to fill out. It would have been nice to know this in advance.

Plussat: Good location. Nice room

Miinukset: Pillows were very slim and flimsy

Plussat: The staff was nice

Miinukset: The fitted sheets were torn to fit the bed.

Plussat: The pillows were awesome! Everything was so clean and the staff was very accommodating. Would definitely stay there again

Miinukset: No complaints at all.

Plussat: At check in - Angela was friendly and efficient, got our two rooms located next to each other with no problem. Rooms were away from traffic noise and very quiet. Although it is an older motel the facilities and grounds are very well kept. Breakfast was very nice with lots of selections.

Plussat: It is such a peaceful, relaxed place and close to so much.

Miinukset: This is where we stay every time we go to Springfield, Missouri. This is the most relaxing place to stay. All staff is wonderful.

Plussat: I just loved the layout and everything! Food was great

Plussat: Beautiful clean room, friendly knowledgeable staff and excellent breakfast. Very pleasant stay!

Plussat: Clean comfortable and convenient. Staff was happy friendly and helpful.

Plussat: Location

Miinukset: Outdated. Noisy neighbors.

Plussat: The pools

Plussat: The staff were super friendly and accomodating!!

Miinukset: Nothing

Plussat: Not far from the highway.

Miinukset: Pretty much everything

Plussat: Cute design to property, good breakfast

Miinukset: Beds are a little hard, room had a little door to it

Plussat: Very clean. Had a very good breakfast.

Miinukset: No

Plussat: The location was good

Miinukset: The beds were a little to hard

Plussat: Breakfast is always good at this hotel. The staff is friendly and helpful. The rooms are extremely comfortable and well equipped.

Miinukset: We miss the hot tub that used to be at this location. Also, I don't understand how to use some of the exercise equipment. It would help to have basic instructions available.

Plussat: Good bkfst selection...replenished supplies constantly. Front desk staff friendly...hskeeping friendly and courteous when passing in the halls. Only criticism...Not enough carts to transport luggage to from room.

Miinukset: As above

Plussat: The breakfast was wonderful. My husband and I are healthy eaters and we had no problem finding the right kind of foods on your breakfast buffet. And they were served in a very comfortable breakfast room. The kitchen staff were very helpful.

Plussat: Beds were super comfortable!

Miinukset: Breakfast could have been a little better with more options.

Plussat: Good place to stay. Comfortable, clean and friendly staff.

Plussat: Robin did a great job with the breakfast!! Every staff member cared about our stay and wanted to make sure we had everything we needed!!! The beds were super comfy and the room was clean.

Miinukset: More luggage carts.

Plussat: good location

Miinukset: food in breakfast area a bit crowded/tight

Plussat: Good breakfast, fresh and hot. alot to choose from. rooms were large and nice. everyone treated us well. will be back next year!

Miinukset: no refrigerator and or microwave in the room. furniture little outdated. not terrible but didnt have that new modern look when i have stayed at other hampton's

Plussat: Clean, excellent breakfast and friendly staff

Miinukset: Nothing

Plussat: Enjoyed the stay. The motel is in the right location for my trip.

Miinukset: The breakfasts!