Costa Esmeralda Suites

I booked this hotel in November 2018 for our stay in August 2019 and specifically requested a double bed not 2 singles pushed together. We were disappointed on arrival to find that request had been ignored. When I requested we be moved to a room that was as per our request, I was told that the hotel was full and nothing was available, even if I paid more. Whilst stood in reception I brought up booking.com on my phone and showed the receptionist that it was showing 2 further rooms available that very night but she told me that was wrong. We were also travelling with our 8 month old baby and I asked if a cot could be provided and I was told it costs an additional 56 euros for the 4 nights we were due to stay irrespective of the fact that they had messed up our booking. I asked to speak to the manager and was told that he was unavailable for 4 hours but in 4 hours he would call me. We went for lunch and a walk round suances but 4 hours came and went without a call. When we returned to the hotel the receptionist was not there (I assume her shift was over) and the replacement knew nothing about my request to speak to the manager. I again requested and was told he was unavailable but maybe they could move us to a different room tomorrow but not definitely. I asked again for the manager to call me and went out for dinner and again received no call. The following morning we decided we didn't want to stay at this hotel any more and checked out. The hotel then announced that they were going to charge me an additional day as we were checking out early (irrespective of the fact the room was not as per our booking) so I again asked to speak to the manager. he/she couldn't be bother to come out and speak to me but did tell the receptionist to waive the penalty charge - wow thanks!