Hampton Inn Sumter

Nothing.

Booked a deluxe king suite with pullout sofa bed for 3 adults traveling. Called afternoon of reservation to confirm as such. Nicole at the front desk confirmed it was a king suite with pull out sofa bed. Upon entering the room we found it was neither a suite nor was there a sofa or a sofa pullout bed. Called downstairs and asked about the discrepancy and was told by Nicole I didn't need to have an attitude (I didn't - what in the world??). She said "this is our version of a suite and there's no pullout sofa bed, we don't and offer that." Nicole refused to provide any options or solutions such as a cot or extra blankets or to find a booking within Hilton Honors of which I'm a member that met our actual booking. In fact she left the front desk area and refused to check me out or provide a refund. In over 20 years of professional travel I've never encountered an individual so unbelievably ill-suited to being a guest services representative. This was Thanksgiving night by the way after spending all day traveling. Never once was I unprofessional nor did I raise my voice in any way - doing this never gets anyone the help they need. I ultimately had to summon the police but was advised it was a civil matter. She appeared to have a 'friend' onsite with her and while I can't verify with certainty they were both drinking I can confirm that she was the most unpleasant person I've ever encountered in a hotel.