Mantra Sun City Surfers Paradise

Huoneisto oli erittäin tilava

Aamiainen oli melko vaatimaton

This was our 5th time staying at sun city but we will never be returning. My partner called to upgrade our booking 7 weeks prior to arrival to a 2 bed ocean view apartment with spa bath as he was planning on proposing but apparently this was never recorded by the staff member and when we arrived we were given a small terribly dirty and dated apartment. The bathroom was filled with mould, the carpets were dirty, the curtains were ripped and the air cons didnt work. We complained to the front desk and manegment agreed the room was terrible but couldnt change our room till the next day. They told us our new room would be ready by 11am, it wasnt ready until 3pm and was on floor 5, had no ocean view or even a bath tub ruining my partners proposal plans. We stay here with a group of family every year, 2 out of our 3 bookings had issues with our rooms this time around. You would think they would look after returning customers but they dont.

Great location with a great view and breakfast was yummy!!

The bed was very uncomfortable and the aircon didn’t work very well also they don’t have blockout curtains!!