Crew were great. Food was good but could have been a little better
Plussat: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Miinukset: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Plussat: "Professional and friendly staff amazing cabin crew and pilots"
Miinukset: "The inflight wifi was not working the snack was only a biscuit"
Plussat: "Seats were uncomfortable,"
Miinukset: "Appreciated ability to switch to a bulkhead seat for more legroom. Bathrooms were clean at all times despite long flight. Deplaning was easy and fast enough. Overall a good experience."
Plussat: "Quantas Entertainment app was great!"
Miinukset: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Plussat: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Miinukset: "As above"
Miinukset: "Less gate changes"
Plussat: "Overall a good flight"
Miinukset: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Miinukset: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Miinukset: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Plussat: "I’ll lile it all"
Miinukset: "My foot rest didn’t extend all the way up, button was broken"
Plussat: "Snacks provided were very nice. Flight was shorter than expected."
Miinukset: "Nothing we didn't like, all was good!"
Plussat: "The plane was newish and had some more modern conveniences. Foot rest, phone spot with USB plug. New light/shade window shades. Newer style tough screen TV."
Miinukset: "My only fault was that the food was not terribly good. Pasta was gluey."
Plussat: "Entertainment for the kids Healthy food The crew were great and interactive"
Miinukset: "Too much pressure for the ears"
Miinukset: "Plane was approx 1 hour late"
Plussat: "Crew was very courteous and understanding , helping us in best manners."
Miinukset: "They only offered pretzels."
Plussat: "The long trip !"
Miinukset: "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."
Plussat: "Great, attentive staff. Good selection for entertainment."
Miinukset: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."
Plussat: "All the food. Service was good."
Miinukset: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Miinukset: "Very hot in the Flight to LAX. Crew was trying to do a good job, just didn’t see them much. Food was bad. Will think twice about booking with quantas again ☹️"
Miinukset: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Plussat: "The movies would not play until two hours outside of LA."
Miinukset: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Plussat: "No issues, quick and friendly."
Miinukset: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Plussat: "Staff was nice."
Miinukset: "I fly many airlines. I had never flow Qantas before. I was expecting it to be amazing and it was not. The seats are very uncomfortable and not roomy compared to other airlines. Food was terrible."
Plussat: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Miinukset: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Plussat: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Miinukset: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Plussat: "Nothing. The very best parts were still mediocre"
Miinukset: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Plussat: "I was worried about the long flight; but it went very well. The crew was so friendly and I felt very taken care of. The food services were well-timed. Awesome selection of movies and shows. We were provided a blanket, pillow, eye mask etc."
Miinukset: "I wish business class was not so expensive."
Plussat: "Absolutely wonderful flying experience!!"
Miinukset: "A little more leg room would have been nice."
Plussat: "Everything, the crew, the service, the amenities."
Miinukset: "Nothing to complain about, it was a great flight."
Plussat: "Extraordinary crew energy, plenty of food."
Miinukset: "Ran a bit late and boarding queue was unusually chaotic."
Plussat: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Miinukset: "No complaints."
Miinukset: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Plussat: "Very attentive crew. Comfortable seats."
Plussat: "Good crew on the ground and in the air."
Miinukset: "The food was the worst long haul food I've ever had - a hot sandwich in a box. Really? For a 12 hour flight?! Entertainment was basic - not bad, but minimal. Seat recline was basic/minimal. If you're a budget flyer, pick a different airline. If you're a premium flyer, Quantas is fine."
Plussat: "I was fortunate to a e a points upgrade to 1st Class Like a dream"
Plussat: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Miinukset: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Plussat: "The overall fought was great. The crew was amazing, especially since they had been up since at least midnight to get everything ready for us. They were cheerful and extremely kind."
Miinukset: "The only reason the food is not ranked lower is the great wrap we had when we boarded. But, the breakfast was just awful. To be fair, I have never had breakfast on a plane that I have enjoyed. But, word to the wise, skip the eggs and always go for the fruit!"
Plussat: "crew always pleasant big pillows & blankets"
Plussat: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Miinukset: "Those with special meals receive their food way earlier than the rest of the plane."
Miinukset: "No veg option No screen for movies."
Plussat: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Miinukset: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Plussat: "Nothing different to any other flight. No stand-out attributes."
Miinukset: "Filthy tray table. Felt unhygienic to even eat in my seat but I had no choice"