Surfers Paradise hotellit lähellä Draculas Haunted House

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: The bed was really comfortable

Miinukset: The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.

Plussat: The staff responsed well to a complaint.

Miinukset: The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.

Plussat: Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)

Miinukset: When requesting car from car park, concierge was having another conversation whilst on phone to us.

Plussat: The bed was Sooooo soft

Miinukset: Not a long enough holiday. Wanted to stay longer.

Plussat: The buffet breakfast was good.

Miinukset: Poor staff attitude.

Plussat: Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.

Miinukset: Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.

Plussat: location, cleanliness, staff demeanour, breakfast dining area & food.

Plussat: Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.

Plussat: Location was great and priced well

Miinukset: The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself

Plussat: I liked that it was within walking distance to a variety of shopping and food outlets.

Miinukset: No - nothing major that I didn't like

Plussat: The best in town

Miinukset: Wi fi was terrible :(

Plussat: I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break!

Miinukset: It didn't have showers in the toilet area of the outdoor pool space.

Plussat: The private beach area was great for the kids.

Miinukset: The buffet was way overpriced.

Plussat: The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice.

Miinukset: We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.

Plussat: The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing!

Miinukset: No all good

Plussat: all good except for poor shower and 2 double beds not a king size bed

Miinukset: see above

Plussat: Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.

Plussat: Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast)

Miinukset: Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost

Miinukset: The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway

Plussat: So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon.

Miinukset: Everything was perfect can't complain about anything.

Plussat: I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness.

Miinukset: I prefer an earlier check in

Plussat: The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.

Plussat: I like the bed and soup there , very comfortable

Plussat: The staff were helpful throughout our stay there.

Miinukset: Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.

Miinukset: Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired

Plussat: It was close to cavil ave and all the shops are only a short walk away.

Miinukset: I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.

Plussat: The staff were fantastic and they couldnt have been more helpful.

Miinukset: I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!

Plussat: Location, size of the room.

Miinukset: The room and furniter didn't feel fresh.

Plussat: Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places.

Miinukset: Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.

Plussat: Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle.

Miinukset: No not really

Plussat: Comfortable bed

Miinukset: Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment

Plussat: The friendliness and helpfull staff.

Miinukset: Only one lift was working so it caused some inconvenience, but that's only temporary.

Plussat: staff courtesy and fun was excellent specifically towards my 4 yr old daughter. i took specific note of how she was treated and i was most impressed.

Miinukset: the dinner menu could be expanded a little more.

Plussat: the location

Miinukset: friendly staff

Plussat: very nice view

Miinukset: some staff not very helpful

Plussat: The view from our room on 19th floor was fantastic, a great place to chill with a glass of wine at sunset.

Miinukset: The two female front of house staff who checked me out at the end of my otherwise pleasant stay.

Plussat: the location. and the staff.

Miinukset: i didnt like the fact that i booked a double room. and instead, i got a room with three single beds in it, and instead of a double bed, i got two singles shoved together, and two single dunas on it. i thought that was unfair.

Plussat: Loistava sijainti, upea nakoala parvekkeelta, ystavallinen hlokunta.

Miinukset: Allasbaari ei ollut auki paivalla.

Plussat: the view from the room

Plussat: Personally, my family and me found the room comfortable, however in the booking there was slight confusion stating that a child would have an aditional bed at no extra cost surprisingly that threw me off as I spoke to the staff and they mention there was $35 dollars charge each day, However that is only a small matter . I could have made a mistake while reading the information provided by booking .com, on a whole we had a wonderful and comfortable stay at the vibe.The staff were fantastic and very helpful and they attended to all our needs promptly. We have stayed in numerous 5 stars hotels and personally I would rate this hotel in that category in terms of service .Thank You

Miinukset: Honestly we did not have the oppurtunity to use the other facilities so I can't really comment on that. Finally this is not a complaint instead a positive review. There is still room for improvement in the breakfast buffet area , slightly more varities of food should be included, like mixture/varities of asian and vegetarian breakfast, on a whole it is still good in respect to pricing.No other comments

Plussat: Very handy to beach, shopping, restaurants. Rooms were clean, staff helpfull, car parking easy. A good hotel.

Plussat: Conveniently located close to Surfers Paradise

Miinukset: Poor service: No porters. We are staying at the vibe and still had to pay for car park.

Plussat: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Miinukset: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Plussat: room

Miinukset: location was further away from the main surfers paradise beach

Plussat: Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation

Miinukset: None

Plussat: The location of the hotel is very nice. We can actually see people playing on the beach in our room.

Miinukset: Room service was somehow disappointed because no one had replaced toilet paper for our room.

Plussat: Very helpful staff, attractive decor, spacious room with balcony.

Miinukset: Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.

Plussat: comfortable and clean

Miinukset: Location and overpriced breakfast.

Plussat: The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.

Plussat: Room was really big , huge bath and separate shower

Plussat: the staff where excellent especially teh concierge and housekeeping team

Miinukset: quite a walk from the centre

Plussat: The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic.

Miinukset: We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.

Plussat: - value for money, good for family,near to public transport, excellent location

Miinukset: --

Plussat: Proximity to dining and beaches.

Miinukset: Misleading pictures and very badly maintained.

Plussat: The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!!

Miinukset: The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed

Plussat: Location, the view, facilities, staff...

Miinukset: A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.

Plussat: Great view, well designed room, large bed (we were upgraded to delux), good room facilities

Miinukset: Had to pay for parking

Plussat: Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great

Plussat: The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance.

Miinukset: Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.