Surfers Paradise hotellit lähellä Draculas Haunted House

Miinukset: carpet in the hotel was not clean and sticky.

Plussat: Staff, cleanliness, food.

Miinukset: No

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: Service, parking security, the room and buffet breakfast

Miinukset: Nil

Plussat: Good breakfast selection The dinner at the restaurant was very good, exceptional table service.

Miinukset: the cost of the parking $25.00/night

Plussat: Lovely modern clean room

Miinukset: NA

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: Very nice/comfortable facilities and rooms. Good location. I was able to walk to most places. Plenty of restaurants and shops nearby.

Miinukset: The weather. It rained most of the time I was there. Luckily the hotel and room was great!

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: Welcome at Reception; speed of lifts; layout of room; extensive breakfast buffet; friendly and efficient service in the bar; showers that were constant, not running hot and cold.

Miinukset: Nothing - which is why I have stayed here four times in recent months

Plussat: Tram was right outside the hotel. Bed was very comfortable. Room was clean. Staff very helpful and polite.

Plussat: The staff. The decor in the lobby.

Miinukset: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Plussat: The staff were excellent and the pool facilities made the trip more memorable than it would have been otherwise.

Miinukset: The rooms are outdated and are in desperate need of an upgrade/renovation. Bathroom tiles had mould in the grout, the upholstery was stained & the room generally looked rundown and tired. For a boutique resort, it was disappointing!

Plussat: great variety but expresso coffee was average

Miinukset: The expresso coffee

Plussat: The lagoon pool was wonderful.

Miinukset: Some of the carpeted areas need cleaning.

Plussat: The location was great and the Spa Staff and the pool were amazing and our checkin was without any stress after a long drive. Jemma was especially amazing and helped everything we did go smoothly.

Miinukset: I thought that the bathroom in my room may be due for an upgrade as our shower was a little wobbly and hard to get an even temperature

Plussat: The place is family friendly, with kids clubs. The room is spacious, and the lagoon like pools is great - the pool side service is awesome as with the onsite spa.

Miinukset: Location being at the edge of Gold Coast and not many other dining options within walking distance would suggest staying at the resort be paired with someone who have their own transportation, otherwise your dining options are very much restricted to that offered by the hotel when kids have enjoyed them too much during the day and run out of steam to explore.

Plussat: Staff were fantastic! Everything we needed to enjoy weekend, no need to leave.

Miinukset: Bathroom in need of repair.

Plussat: The exterior of the building nice , the pool area was really nice

Miinukset: Very old poor quality inside the room , bathroom was terrible , not worth the money , the room stunk the food was terrible , 4 star hotel

Plussat: Pool was awesome. Didn’t need to go out of the hotel to find things to do with little kids. Water station at the front is so convenient and eco friendly. Refreshing to not see bottles of plastic around the place.

Miinukset: Provide paper cups rather than plastic cups at pool side and water station. Provide water jug for room. Lobby chairs and lounges were a bit dirty. :s

Plussat: The location was fantastic: close to the beach and businesses.

Miinukset: The cleaning was really not good. They didn’t clean our showers or the tables once; asked if they needed to vacuum ?! Changed the linen only once a week and refused to do it even if we asked. Cleaning done at 6pm in the afternoon and they forgot us three times over our two weeks there. Elevators worked on and off with excessive waiting times. Aircon did not work properly with 2 rooms/3 boiling due to « the position of the rooms (facing the sun in the afternoon)....

Plussat: The best in town

Miinukset: Wi fi was terrible :(

Plussat: Well kept, great staff and perfect for price

Miinukset: Nothing

Plussat: Literally everything, the staff were very kind and helpful, the facilities were top class, the room itself was exceptional and with an amazing view. I could not fault anything!

Miinukset: N/A

Plussat: Palvelua ajoittain jopa Suomen kielellä. Paras hotelli missä ollaan käyty ja sijainti erinomainen. Hienot merinäköalat.

Plussat: The cleanliness, perfect location, variety of fab facilities, friendly staff, great ocean view, Luxe bedding & sophisticated design.

Miinukset: Microwave was difficult to use, unusual smell Around kitchen and entrance of apartment (cleaner verified it was because of the air steriliser/deodoriser)

Plussat: Excellent location and setup. Amazing apartments and views. The whole Peppers team is excellent, very friendly and professional. My review is based on my experience with high end resorts and hotels. We will definitely visit the Peppers Soul again. Thank you Peppers Soul team

Miinukset: There is nothing that I did not like, it was great experience. Thank you

Plussat: Perfect location, space, views and staff.

Miinukset: No dishwasher in our room.

Plussat: Location of the property; staffs at reception are very friendly; Swimming pools and gym are great

Miinukset: After my booking, I have tried sever times to reach out to the reservation in regards to some questions, I didn't get any reply.

Plussat: Perfect location with spectacular views being on the 52nd floor. , staff were fantastic & I would highly recommend it

Plussat: The pillows were amazing

Miinukset: The apartment could have been cleaner - the dishes and bathroom particularly. But not a big deal :)

Plussat: Loved the view of the ocean very central. Had all the facilities I needed. Gym thumbs up..

Miinukset: By 12.30pm everyday main pool was covered by shade.. Everything else was amazing.

Plussat: The bed was comfy, the view was amazing and the staff were very friendly and welcoming

Miinukset: Nothing

Plussat: Room was very good.

Miinukset: Bed was terrible along with the lounge very uncomfortable. Only downfall to the stay at mantra

Plussat: Great location

Miinukset: The indoor pool needed to be an area that was completely undercover. Getting there in the rain and cold isn’t ideal.

Miinukset: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Plussat: Whilst initially we were given a room that hadn’t been made up (housekeeping made a mistake and confirmed the room had been cleaned when in fact it had) however the lovely girl at reception quickly rectified the situation and also gave us a free upgrade. Our room faced the beach and was an absolute stunning view.

Miinukset: This is not something that worries us but it should be known that the nightclub music can be heard till all hours in the morning (even on the 24th floor where we were.

Plussat: The hotel was close to downtown and the beach. Rooms were a decent size and fairly comfortable. Nice blinds blocked out the sun.

Miinukset: The room wasn't the cleanest. I was on the 20th floor and music from the nightclub below was still pretty loud.

Plussat: Room and hotel were great good service informative and interactive

Miinukset: The room service chicken parmigiana was very average chicken dry stringy and not edible

Plussat: Lovely breakfast. Even gallons n chocs in room as was birthday treat.

Plussat: The staff at concierge and reception desks - really helpful.

Miinukset: Finding hairs in my bathtub when I walked in..

Plussat: nothing

Miinukset: There was nothing to like

Plussat: Really good position, doorstep from Hard Rock Cafe and central road, few minutes walk from the beach

Miinukset: Wi-fi is not included, you have to pay for it The aircon wasn't working and they fixed it the 3rd day we were there

Plussat: Great location. Very clean and beds were very comfortable.

Miinukset: Nothing

Plussat: Beds super comfy

Miinukset: Room was really big - spa room but there wasn’t anything in it Bad lighting

Miinukset: Could not connect to wifi.

Plussat: Convenience to everything

Miinukset: I don't like when the manger came to my room 2 nights and asking me is everything ok I ask him why you keep coming and asking that

Plussat: We really enjoyed staying at this hotel. Location, rooms, facilities and staff were great .

Miinukset: Honestly there is nothing I can complain about that.

Plussat: the rooms are nice and big. the staff are friendly

Plussat: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Miinukset: room was dated and in need of refurb. clean but not fantastic

Plussat: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Miinukset: Hotel furniture is old, but its fine.

Plussat: proximaty to the beach and the main avenue of surfers paradise

Miinukset: the seafood tower which they promote was very poor and nothing like advertised

Plussat: the position of the hotel and the people working there were very friendly

Miinukset: room smelt when you walked in. funny odour in the rooms

Plussat: Sijainti ja nakoalat olivat 10+ - samoin asiakaspalvelu ja henkilokunnan ystavallisyys - terveisia heille kaikille!!!

Miinukset: Hissien resurssit eivat vastaa tarvetta ruuhkaiakana. Ohjelmoitu huonosti: jos joka kerroksessa (mita myos sattui aamuisin) oli joku odottamassa hissia, myos taysi hissi pysahtyi jokaiseen = 32 kerrokseen jossa todettiin, ettei mahdu!!! - ja aikaa kului. Aamuisin kannatti varata aikaa tai viivytt'' liikkeellelahtoa.

Plussat: Hotellilla oli hyvä hinta/laatu suhde. Oikeastaan oli yllätys, että hotelli oli niin mukava, vaikka ulkonäkö ei paras mahdollinen. Ympäristössä oli paljon kauppoja ja ranta suhteellisen lähellä. Parveke oli mahtava juttu. Suosittelen lämpimästi.

Plussat: Close proximity to beach and Cavill Avenue.

Miinukset: The lifts are useless - long waits (up to 10 MINUTES) for a lift to stop on our floor. Had to resort to walking down the fire exit more than once.

Plussat: Spacious Room; Sea facing though not direct beach facing; Comfortable king sized bed

Miinukset: Parking was a bit pricey and no dedicated lots for hotel guests; Lack of seafood buffet dinner

Plussat: it was located in a very convenient location, even with a car. The main Cavill Avenue was just located right outside the doorstep, shopping, eating and bars were just around the corner. very impressive. Parking was also a breeze and they had a weekly rate of only A$30.

Miinukset: Two main lifts broke down the arvo we were there, and waiting for the lift during peak hours (morning and evenings) were a bit agonising, especially if one's hungry.

Plussat: near from the beach, in the midle of the shoping area

Plussat: spa, concierge service was very good, staff friendliness and helpfulness, housekeeping service,

Miinukset: the plastic cards were always not working - had to go down many times to correct them