Surfers Paradise hotellit lähellä Surfers Paradise Beach

Plussat: Everything was clean and staff was exceptional.

Miinukset: carpet in the hotel was not clean and sticky.

Plussat: Great prize, location and didnt expect the amazing view from our room. Love love love it and definitely coming back here.

Miinukset: That is wasn't enough time to stay longer and didnt get to eat at the amazing restaurant.

Plussat: Staff, cleanliness, food.

Miinukset: No

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: The Manager Jason is amazing always goes above and beyond

Plussat: Service from staff was absolutely amazing! Room service was delectable! Great view from the 17th floor, booked an ocean view and definitely got it! The buffet breakfast was fabulous! I also loved that this hotel was environmentally aware - try their creme brulee - made with honey from their rooftop!! (I was told they have bees and they use the honey produced in a wide range of their dishes!)

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: Loved the location and services within the hotel

Miinukset: Airconditioning vents we not clean and dust viable where air had been blowing

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: The staff. The decor in the lobby.

Miinukset: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Plussat: Liked the Pool Area and the Buffet Breakfast

Miinukset: Stretch Class was cancelled and we were not told, bed uncomfortable, somones kids screamed down the corridor at 5am, staff tried to charge us for Breakfast even though it was part of our package.

Plussat: Fantastic outdoor area and pool. The Pool Bar was great and had fantastic cocktails. Very relaxing and the staff were very accommodating to any requests.

Plussat: The lagoon pool was interesting.

Miinukset: The room was very dated, the door didn’t open properly, the chair in the room was broken and had stains on it. The bathroom door stopper was broken , the shower was rusty. Not sure how this place can still be called a five star. The location was far from the main area of town, it took us about 20 minutes to walk there.

Plussat: The room and view were amazing

Plussat: Everything food is amazing

Miinukset: What is not to love about this place

Plussat: Excellent service

Miinukset: Rooms a little outdated Beds weren’t that comfortable

Plussat: Rooms were large. The pool area is amazing.

Miinukset: Rooms were very dated and could have been cleaner.

Plussat: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Miinukset: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Plussat: room

Miinukset: location was further away from the main surfers paradise beach

Plussat: It was located at the right part of Surfers and it has an amazing view.

Plussat: Awesome view of the ocean from room. Room was good size bed was very comfortable

Plussat: The location and custimer service was great! Friendly and approachable.

Miinukset: We were expected to throw the rubbish but without getting informed during the check in. So a reminder call was given to us to throw the rubbish. And we have to figure out that the trash bag to be taken from the customer counter. There was no free wifi.

Plussat: staff was understanding. good location and view. close to the lifts.

Miinukset: there was a peace of broken glass found underneath the table. outside table not clear sticky bottle mark. maybe alcohol???

Miinukset: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Plussat: Great location, buffet breakfast was good.

Miinukset: The Bed

Miinukset: I received texts when I didn’t tick to say I wanted to!

Plussat: Location, staff, atmosphere, hotel.

Miinukset: Hallway carpet smelt damp. 11th floor

Plussat: Ideal location walking distance to the beach,trams,Cavill ave,restaurants .

Miinukset: Couldn’t fault the place and I’ve stayed in some shady accommodation in the pass

Plussat: Room service food was very tasty and very well-priced.

Miinukset: Fully block out the opaque window between the bathroom and the bedroom - the light shines through if someone uses the bathroom light at night time and is very disruptive to those in the bed.

Plussat: moving to another hotel after one night

Miinukset: everything