Surfers Paradise hotellit lähellä Paradise Centre

Plussat: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Miinukset: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Plussat: Location was in the city near the heart of town

Miinukset: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Plussat: nice place, good staff

Miinukset: hot water didn't work, couldnt have a proper shower

Plussat: The bed was really comfortable

Miinukset: The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.

Plussat: The staff responsed well to a complaint.

Miinukset: The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.

Plussat: Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)

Miinukset: When requesting car from car park, concierge was having another conversation whilst on phone to us.

Plussat: The bed was Sooooo soft

Miinukset: Not a long enough holiday. Wanted to stay longer.

Plussat: The buffet breakfast was good.

Miinukset: Poor staff attitude.

Plussat: Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.

Miinukset: Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.

Plussat: location, cleanliness, staff demeanour, breakfast dining area & food.

Plussat: Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.

Plussat: Location was great and priced well

Miinukset: The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself

Plussat: I liked that it was within walking distance to a variety of shopping and food outlets.

Miinukset: No - nothing major that I didn't like

Plussat: The convenience to its location without being right in the bustle of Surfers.Caring staff.

Miinukset: I dont have any complaints,all was very well.

Plussat: huoneisto oli tilava ja valoisa sekä rauhallinen. maisemat merelle ja kaupungille olivat hienot.

Miinukset: huoneistoon sai vain kaksi avainta, joka aiheutti meille neljälle aikuiselle oikeita ongelomia lomanvietossamme. 300 taalan takuumaksu (jos hajoittaisimme jotakin) perittin vaikka asiasta ei ollut missään mainintaa varauksen yhteydessä.

Miinukset: the light in the gym is too dark and make people feel cold

Plussat: The hotel was family friendly, close to the beach, and close to the main shopping centre of Surfers Paradise. It was clean and tidy, both the room and the shared facilites, and secure. Plenty of families were using the pool and the barbeque facilities

Miinukset: There was nothing wrong the the hotel as such however the dryer in our appartment did not work correctly.

Plussat: The hotel facilities are excellent, close to beach, shops, restruants....a very nice place to stay with your family.

Miinukset: Could supply some small things to the guest, like salt & peper etc. So we do not need to buy the whole bottle of salt for only a few days and then waste it.

Plussat: Huoneisto oli tilava ja siisti. Latttiasta kattoon olevat lasiset ulkoseinät ja kaksi parveketta mahdollistivat mitä upeimman näköalan (23 krs)

Miinukset: Uima-allasalue oli toimiva, mutta hiukan askeettinen.

Plussat: spaciousness of the one bedroom apartment 206, cleanliness.

Miinukset: Not really. However, you need more items in the kitchen, such as, a small chopping board and a sharp knife.

Plussat: the location and its good for children

Miinukset: the staff were rude not very helpful and also the cleanliness of the room was not good. 1 of the rooms smelt very bad there was makes over the walls wasnt as clean as i thought it would be

Plussat: Hotel was very clean and comfortable. Location was good with a short walk to the main eating areas & close to the beach.

Plussat: Location close to centre and beach

Miinukset: overrated, cheap finish, windows not cleaned ever, one bedroom units all face south, unit doors not soundproof could hear the conversation in the unit opposite the coridor

Plussat: It was clean and nicely furnished with new furniture. Everything included was useful. Bedrooms were really comfortable. Security was good.

Miinukset: Spent a lot of time cleaning up the apartment and doing much washing. Kind of spoilt the holiday. Check out at 10AM is too early to finish with clean up if young kids tag along. Given, the price, should include cleaning services free. Also, since we booked 3 nights, we should be given enough free detergents to clean up for 3 nights. Had to go out and buy.

Plussat: The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.

Plussat: I like the bed and soup there , very comfortable

Plussat: The staff were helpful throughout our stay there.

Miinukset: Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.

Miinukset: Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired

Plussat: It was close to cavil ave and all the shops are only a short walk away.

Miinukset: I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.

Plussat: The staff were fantastic and they couldnt have been more helpful.

Miinukset: I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!

Plussat: Location, size of the room.

Miinukset: The room and furniter didn't feel fresh.

Plussat: Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places.

Miinukset: Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.

Plussat: Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle.

Miinukset: No not really

Plussat: Comfortable bed

Miinukset: Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment

Miinukset: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.

Plussat: It would have been nice to have the towels changed during the week

Miinukset: The use of the car park

Plussat: The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.

Plussat: Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for.

Miinukset: The lifts gave cause for concern

Plussat: the food in the resturant was great

Plussat: heated pool & spa

Miinukset: the bed. did not like two single beds pushed together, very uncomfortable.

Plussat: Room service food was very tasty and very well-priced.

Miinukset: Fully block out the opaque window between the bathroom and the bedroom - the light shines through if someone uses the bathroom light at night time and is very disruptive to those in the bed.

Plussat: moving to another hotel after one night

Miinukset: everything

Plussat: view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room

Miinukset: staffing was a little bit light on car parking arrangements not enough lifts to car park

Plussat: It was in a great location for a great price so much fun!

Plussat: We had a luxury ocean view room - 18th floor with a great view of the beach. I think lower floors would not have the same views.

Miinukset: We were there just as "Schoolies" weekend started!!

Plussat: Close to the beach and shops. Friendly staff and clean rooms

Plussat: room

Miinukset: I going to book anothernight there on sat but the price is bouble

Plussat: We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.

Plussat: Clean room, Beautiful view from balcony, nice and friendly staff, quick room service, nice set up of room.

Plussat: Helpful staff

Miinukset: The housekeeping was a bit careless and took away 2 of my son's softoys while cleaning the sheet by mistake but managed to recover it through helpful and friendly staff the next day

Plussat: Very nice comfortable rooms with splendid ocean view. Very central location. Cannot understand why this hotel is only rated 3 stars. It deserves at least 4, even 5 stars in my opinion. Free parking space in the building. Very helpfull staff at the reception. Very good price.

Plussat: Great Service, Excellant Room Service, Great Location

Plussat: Whilst initially we were given a room that hadn’t been made up (housekeeping made a mistake and confirmed the room had been cleaned when in fact it had) however the lovely girl at reception quickly rectified the situation and also gave us a free upgrade. Our room faced the beach and was an absolute stunning view.

Miinukset: This is not something that worries us but it should be known that the nightclub music can be heard till all hours in the morning (even on the 24th floor where we were.

Plussat: The hotel was close to downtown and the beach. Rooms were a decent size and fairly comfortable. Nice blinds blocked out the sun.

Miinukset: The room wasn't the cleanest. I was on the 20th floor and music from the nightclub below was still pretty loud.

Plussat: Lovely breakfast. Even gallons n chocs in room as was birthday treat.

Plussat: The staff at concierge and reception desks - really helpful.

Miinukset: Finding hairs in my bathtub when I walked in..

Plussat: Really good position, doorstep from Hard Rock Cafe and central road, few minutes walk from the beach

Miinukset: Wi-fi is not included, you have to pay for it The aircon wasn't working and they fixed it the 3rd day we were there

Miinukset: Could not connect to wifi.

Plussat: Great location. Only 1 block from the beach and 1 block from main shopping street.

Miinukset: The bathrooms we're grosse. This hotel is 3 star.

Plussat: Convenience to everything

Miinukset: I don't like when the manger came to my room 2 nights and asking me is everything ok I ask him why you keep coming and asking that

Plussat: We really enjoyed staying at this hotel. Location, rooms, facilities and staff were great .

Miinukset: Honestly there is nothing I can complain about that.

Plussat: the rooms are nice and big. the staff are friendly

Plussat: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Miinukset: room was dated and in need of refurb. clean but not fantastic

Plussat: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Miinukset: Hotel furniture is old, but its fine.

Plussat: proximaty to the beach and the main avenue of surfers paradise

Miinukset: the seafood tower which they promote was very poor and nothing like advertised

Plussat: the position of the hotel and the people working there were very friendly

Miinukset: room smelt when you walked in. funny odour in the rooms

Plussat: Sijainti ja nakoalat olivat 10+ - samoin asiakaspalvelu ja henkilokunnan ystavallisyys - terveisia heille kaikille!!!

Miinukset: Hissien resurssit eivat vastaa tarvetta ruuhkaiakana. Ohjelmoitu huonosti: jos joka kerroksessa (mita myos sattui aamuisin) oli joku odottamassa hissia, myos taysi hissi pysahtyi jokaiseen = 32 kerrokseen jossa todettiin, ettei mahdu!!! - ja aikaa kului. Aamuisin kannatti varata aikaa tai viivytt'' liikkeellelahtoa.

Plussat: Hotellilla oli hyvä hinta/laatu suhde. Oikeastaan oli yllätys, että hotelli oli niin mukava, vaikka ulkonäkö ei paras mahdollinen. Ympäristössä oli paljon kauppoja ja ranta suhteellisen lähellä. Parveke oli mahtava juttu. Suosittelen lämpimästi.

Plussat: Close proximity to beach and Cavill Avenue.

Miinukset: The lifts are useless - long waits (up to 10 MINUTES) for a lift to stop on our floor. Had to resort to walking down the fire exit more than once.

Plussat: Spacious Room; Sea facing though not direct beach facing; Comfortable king sized bed

Miinukset: Parking was a bit pricey and no dedicated lots for hotel guests; Lack of seafood buffet dinner

Plussat: it was located in a very convenient location, even with a car. The main Cavill Avenue was just located right outside the doorstep, shopping, eating and bars were just around the corner. very impressive. Parking was also a breeze and they had a weekly rate of only A$30.

Miinukset: Two main lifts broke down the arvo we were there, and waiting for the lift during peak hours (morning and evenings) were a bit agonising, especially if one's hungry.

Plussat: near from the beach, in the midle of the shoping area

Plussat: spa, concierge service was very good, staff friendliness and helpfulness, housekeeping service,

Miinukset: the plastic cards were always not working - had to go down many times to correct them

Plussat: Room was in a great position, as well the hotel in general...