Etsi halvat lennot: TAP AIR PORTUGAL

Plussat: The crew on both flights were despite the first flight being delayed by 2 hours.

Miinukset: More communication with the passengers.

Plussat: Nothing

Miinukset: Better service, comfy seats with recline and entertainment

Miinukset: Milan airport closed and flight diverted. Horrible experience

Miinukset: Left late, arrived late, missed my connection

Plussat: on time, food

Miinukset: I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke.

Plussat: flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Miinukset: flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Plussat: on time, food was good

Miinukset: seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping.

Miinukset: The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane.

Plussat: It was on time.

Miinukset: 90 euro per bag!!!! Outrageous. Never again TAP.

Miinukset: There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late.

Plussat: TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst

Miinukset: Full airline policies up front.

Miinukset: Poor service

Plussat: Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!

Plussat: Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary

Miinukset: TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this.

Miinukset: Food timing, displays for video tiny and no selection possivble.

Miinukset: Timing of food

Plussat: The crew was nice in the cabin.

Miinukset: The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons

Miinukset: Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue.

Plussat: nice people and cordial staff

Miinukset: cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow

Plussat: Encouraged to take the pillows home they were nice

Miinukset: Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer.