Etsi halvat lennot: TAP AIR PORTUGAL

Plussat: Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste.

Miinukset: Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use.

Plussat: We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami.

Miinukset: Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight.

Plussat: Not much

Miinukset: The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is.

Plussat: The aircraft was relatively new and well appointed.

Miinukset: Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff.

Plussat: Nothing

Miinukset: They don’t even give glass of water in business class. Terrible attention.

Plussat: Chief of the cabin

Miinukset: Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff.

Miinukset: Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed

Miinukset: Incoming Delayed & outbound delayed 2 hrs as a result

Plussat: The boarding procedure was much more organized than the previous flight.

Miinukset: They served fish on board, and the odor stuck around for awhile.

Plussat: The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous.

Miinukset: There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized.

Plussat: The food served was really good (bacalhau), and the crew very friendly.

Miinukset: The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!

Plussat: The flight was smooth, and the crew very friendly.

Miinukset: The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack.

Miinukset: They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!

Miinukset: Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival.

Flight was canceled

Plussat: Flight was canceled

Miinukset: Flight was canceled

Flight was canceled

Plussat: Flight was canceled

Miinukset: Flight was canceled

Plussat: The crew was very friendly and helpful.

Miinukset: The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!

Miinukset: Boarding was a disaster that took an extra 30 min

Miinukset: We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee

felt like the crew abandoned us

Miinukset: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.

Plussat: Nothing

Miinukset: Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con

Plussat: Nothing

Miinukset: We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide.

Plussat: Great entertainment selection.

Miinukset: I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips.

Miinukset: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.

Miinukset: Long Delay

Plussat: Thé crew was nice and helpful.

Miinukset: I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers.

Miinukset: The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!

Plussat: New plane, clean, entertainment system was state of the art.

Miinukset: The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent.