Etsi halvat lennot: TAP AIR PORTUGAL

Miinukset: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Plussat: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again

Plussat: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.

Miinukset: Train the staff to be nice and pleasant

Plussat: Nothing.

Miinukset: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.

Miinukset: Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income

Miinukset: Worst trip ever

Miinukset: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Plussat: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.

Miinukset: Disgusting food. Price gouging for checked baggage. Surly attitudes.

Plussat: :(

Miinukset: :(

Miinukset: More organized boarding process

Miinukset: Super uncomfortable seats (the most ever) No personal tv/entertainment.

Plussat: The crew and personal were ok.

Miinukset: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.

Miinukset: It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen.

Plussat: Nothing

Miinukset: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Plussat: The crew was very friendly and responsive and the flight left right on time.

Miinukset: The food was not good and there was very little in way of tv entertainment.

Miinukset: No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed.

Miinukset: Flight to Lisbon late. Missed connection Now have 10 hour delay

Old material...

Plussat: Food taste

Miinukset: No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time.

Plussat: Crew was great and seats had footrests.

Miinukset: Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again.

Miinukset: Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Miinukset: Maybe have one flight be on time. Train ground crew how to put on fuel.

Miinukset: Too cold on plane