Tamuning Lomakeskukset

Plussat: The location is great

Miinukset: Values for money is terrible compared to cheaper hotels.

Miinukset: The staff were not friendly. I requested for earlier check in but was denied. The staff knew that we were waiting for the room. However they told us that the room was still not available at 2:53pm, just seven minutes before their standard check in time. At 3pm, when I was checking in, the staff went away for almost 10 minutes and never said a word why she went away nor apologized for her delay. For star hotel with one star staff/service.

Plussat: Upon arriving received a free upgrade on my Last minute booking and the staff were extremely friendly and helpful.

Plussat: Location, beach & bar.. I like everything inside my room, b/c everything we needs are all their already

Miinukset: WiFi & airport shuttle to hotel

Plussat: The location was awesome. Activities were on the beach right outside the hotel

Miinukset: I specifically reserved an additional night. At the time the reservation was made the rate was $115 less than what was quoted when. I arrived. The room was extremely hot for the duration of my stay and I killed several roaches while there.

Plussat: Location

Miinukset: Smelly toilet!!! We took lunch at Palm Cafe on the next day of check-in and were told that my credit card was not registered, although I had shown my card at the time of check-in and the desk clerk registered it.

Plussat: location is good. very clean hotel. nice room.

Miinukset: not allowed for early check in.have to wait until 3pm to check in even if you arrive early. however, this is underdtandable because their hotel seems to be fully booked most of the time.

Plussat: The location was convenient.

Miinukset: The elevator of whole building was too old, and inefficiently worked. It took 10 minutes to get a space in elevator. And noise from the next room was not blocked at all.

Plussat: Good location. Great staff. Clean room. Nice facilities.

Plussat: Everything I needed for my one night stay was available. Really enjoyed my stay and the free upgrade for my first time booking with the resort. Looking forward to my next booking!

Miinukset: To be honest... nothing. I loved the property. Wish I was able to stay another night for the weekend. But other priorities need to be addressed after my checkout.

Plussat: Location and beach

Miinukset: No

Plussat: Room was exactly what I needed - quiet great view bed was huge clean

Miinukset: None to mention

Plussat: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Miinukset: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Plussat: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Miinukset: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Plussat: Cleanliness

Miinukset: Room rates and front desk personnel

Plussat: We loved the snorkeling at the island located front. They rented gears at free including kayak/aqua shoes/life vest etc. Waterpark was great to have fun. Tropical BBQ was also a geat value for money.

Miinukset: Guys at the kayak rental bar were not kind. Cleaning is ok level.

Plussat: The greatest selling point of the Resort is the free access to the next Aqua Park that is a great bonus if you have small kids (up to 14 years old I would say). Breakfast is very good and in general the service is good. Beach is great (nice snorkeling) and in addition with a 30 minutes walk you ca reach the nearby Guam Premium Outlet and other good restaurant and fast foods.

Miinukset: It lacks a good gym (the one available is outside and not so equipped). Checkout is at 1 pm. Eventual late checkout (even for one hour) is charged 55 USD. This could be a problem if your flight is more than 2-3 hours apart.

Plussat: Waterpark was great for kids

Miinukset: Rooms like travellodge butbfor a lot more money. Food pricey and poor quality.

Plussat: Room condition is good

Miinukset: It is a little far from down town.

Plussat: Pool and waterpark

Plussat: It was close by a supermarket and it had a water park that the kids could enjoy.

Miinukset: We had to walk a distance from the parking lot to the hotel.

Plussat: The food was okay, needs a little bit more selections for breakfast

Miinukset: What I didn’t like is the pool area closing at 8pm a little to early .. Would be nicer if they closed maybe at 10pm

Plussat: Customer Service/Staff were very friendly and accommodating.

Miinukset: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Plussat: I liked the customer service and the view.

Miinukset: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Plussat: All staff members were courteous and helpful.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Miinukset: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Miinukset: it's not clean. too much expensive.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: The Air-conditioning is too cold.

Plussat: Location is great. My family and I especially enjoyed the pools; there is something for everyone (baby pool, kids pool, water slide, adult pool). Another bonus is having the beach just steps away from the pool. Full sized balcony was also great. The staff were attentive, kind and prompt when we requested for housekeeping services.

Miinukset: The carpet felt dirty.

Plussat: Close proximity to beach Bar

Plussat: View

Miinukset: Cleaner Bathroom

Plussat: Everything is there so you don't have to leave the property, food, beach, shops...

Miinukset: Everything cost a lot

Plussat: The breakfast is great, and the view is awesome!!

Plussat: Clean, spacious, good facilities.

Miinukset: The junior staffs over at the counter are rather inexperience and unhelpful. Went over to concierge counter and was told the person in charge is not available. Other than the reception counter, I'll say overall it was a great hotel in Guam if not the best.

Plussat: The view was absolutely breath taking. The hotel staff were friendly and professional. The rooms were very comfortable and spacious. I hosted my father's retirement party and the banquet staff were exceptional, the ballroom was comfortable, and the food was delicious. Location was perfect. It was close to restaurants and Tagada park (for small adventures & rides). There is an ABC convenience store also within walking distance for late night drinks and munchies.

Miinukset: The parking is a bit difficult. HOWEVER, the security staff were very nice and helpful to allow us to load/unload all our stuff for the event.

Plussat: overally good

Miinukset: poor and expensive breakfast breakfast not included

Plussat: The pool

Miinukset: The price

Plussat: The view was excellent.

Miinukset: The food at the executive lounge wasn't up to expectations. Not enough variety. Very basic not first class. Also some of the amenities were the same.. basic even for an upgrade to suite.

Miinukset: 99% of their quests love it cold. We are in that 1%, we turned the AC off for 3 days. I did not reduce their rating because of my problem. Our room was 67 deg at check in. On my next visit there, I will ask them for a warmer room or bring a heater. Ha Ha.

Plussat: Great infinity pool, view of the whole Tumon Bay, good but simple buffet dinner, ok breakfast, rooms are old, furniture needs some work, bathrooms also need basic but hard cleaning.

Plussat: Beautiful beach, nice staffs and all the facilities in there ;)

Miinukset: Mugs in the room were dirty and it hadn't changed during my stay. I could see even a coffee stain on the muddler which I had used the night before.

Plussat: A very comfortable and relaxing place to stay in. The first night they had live music playing ( Friday night ) which was very nice. The breakfast was nice. The rooms were big and we had a nice view from our room.

Miinukset: The hotel was actually a bit far from the main Tumon street which wasn't clear to us when we were booking the hotel. The food was a bit pricy but really good. Facilities were a bit old.

Miinukset: Old!!!!!!!

Plussat: The staff's were very kind.

Miinukset: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Plussat: The customer service was impeccably superb. The view of the ocean from the lobby and pools were breathtakingly beautiful. I love that the coffee shop is 24/7 & everything served at cafe chino is delicious.

Miinukset: Not a single thing! No complaints at all.

Plussat: Price is quite reasonable. There’s Wellness activities every night in the pool and gym.

Miinukset: No complimentary water and bathrobe after they did bed making. And tried to charge wifi every time even though I’m a member of Hilton Honor. Service quality was terrible. Facility is quite old. Not enough water pressure for shower. It took hours to wash my hair. And also, you can hear the voices next door. Noisy indeed. Private Beach is just for watch. A few people swim there because of rocks on the beach.

Plussat: Infinity pool much relaxing view.

Plussat: ocean view and pool and jacuzzi

Miinukset: hotel front desk manager i dont know why she is in charge of hilton manager.

Plussat: The location is perfect for everything you want to do as a tourist. The Hilton is conveniently located close to all the tourist attractions the farthest we had To drive was 30 minutes which is not bad at all! The little breakfast area after the check-in counter is absolutely delicious the pool and beach area are fantastic the waterslide is a very fun addition the drinks at the bar are delicious and I would recommend the Mojito the view from our balcony was absolutely beautiful the beds were extremely comfy the room was quite large the shower and bathtub were separate which is also a great feature for relaxation there was plenty of shopping on the Hilton in case you had forgot something and the staff were extremely friendly

Miinukset: For the price I paid for the room I would expect more cleanliness. The shower in our premium tower ocean view had mold in it when we first came in after the third day it was finally cleaned the room continued to smell of smoke every time we would come back to it as if the cleaning people were smoking while cleaning Roy’s restaurant was not as good as reviewed online the age steak had absolutely no flavor coming from working at a steakhouse where our age steaks are delicious I was extremely letdown. The Hilton also does not inform that you will pay for Wi-Fi unless you are a Hilton member so you might as well sign up for Hilton membership before you go on your vacation to Guam that way you don’t have to pay for the Internet.

Plussat: Staff very pleasant.

Plussat: The hotel is rather old and dated, but the value of that is the size of the room is bigger than newer hotels. Water pressure is great. Drivers, bellboys are very helpful and friendly. Check in and check out was easy.

Miinukset: It needs to be refurbished, a bidet would be great to have.

Plussat: The location was fantastic and the size of the room (and amenities!) was perfect!

Miinukset: The room had water damage and needed a fresh coat of paint really badly. Also the shower had the most intense water pressure I've seen before and it hurt to use.

Plussat: The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay.

Miinukset: The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....

Plussat: Rooms were spacious and beds were comfortable.

Plussat: The location was great. Walkable near shopping and beach.

Miinukset: Elevator so slow. They were trying to get fix and room was need some upgrades.

Plussat: Good so far

Miinukset: Calling for cleaning was slow, but they did

Plussat: Nice location. Nice breakfast and great staff.

Miinukset: Table was small in the room. There was no room to keep laptop. Room also had a smell.

Plussat: Location is good.

Miinukset: Room is lil but dark. But its okay. Need more renovation for it

Plussat: Location is beach front and right next to free shuttle stop. The rooms are clean, big and spacious.

Miinukset: There is only one elevator working

Plussat: Staff was soooooo friendly

Miinukset: One elevator was broken

Miinukset: The room was old, humid and smelly.AC was barely working. And the real room was nothing like they put on the website. And I doubt they change the sheets after last guests. Not the experience I was expected.