Tempe hotellia

Plussat: The front desk personnel were so amazing! Knowledgeable, friendly, and efficient. They serve you breakfast and dinner. Three drinks per adult. Even accommodated early check in. Stayed here the first night and loved it so much I came back a day later.

Miinukset: It was perfect!

Plussat: The property was clean, as well as the rooms, and the property was conveniently close to everything. The beds were so comfortable, which made it hard to get up the first day. The hotel staff was friendly and courteous. This is the first hotel that I have been at that serves complementary breakfast and dinner with drinks. The pool was nice. It’s rare to find a place to stay where you feel at home and it is quiet. This was a great start to our trip.

Miinukset: Nothing.

Plussat: Friendly staff, nice rooms. Good price.

Miinukset: No

Plussat: Beds were comfortable. Staff was very helpful with our extremely late checkin.

Miinukset: Breakfast biscuits and gravy was pretty awful.

Plussat: We didn't have breakfast but the complimentery drinks the night before were excellent.

Plussat: Close to the freeway yet quiet from city noise!

Miinukset: Not much, great as is.

Plussat: Comfortable and clean. Nice pool

Plussat: Best breakfast and afternoon "snack" we've ever encountered in lots of travel. The snack included 3 freed cocktails!. Amazing.

Miinukset: The location is just off the freeway - good for finding it, bad for noise. Our 4th floor room was well sound proofed but we were glad we always bring a white noise machine along.

Plussat: I have stayed at this hotel many times. It has always been clean and comfortable.

Plussat: I’m beyond pleased with my stay. I see myself coming to stay at least once a month here. Staff is very friendly and attentive, also the safest hotel I ever been to. Thank you Drury Inn for your amazing hospitality.

Plussat: Great place to stay.

Plussat: Convenient location right off highway

Miinukset: We enjoyed everything

Plussat: Everything!

Miinukset: Loved everything

Plussat: Great location in centre of Tempe close to bars and restaurants. Staff friendly and helpful

Miinukset: Location

Plussat: This hotel is very comfortable and clean. It’s close to Mill Avenue and walking distance to ASU, Sun Devil Stadium and lots of great restaurants. The kitchenette is always well stocked and great. I stay here frequently when I visit Tempe as it has been a favorite. I have stayed at 6 other Tempe hotels.

Miinukset: This was the first time I took my dogs with me as it said the hotel was dog friendly. They charge significantly more than any other place to bring your dog. Really $100 non deductible fee? I get $100 deposit in case of damages with a clause that it could be more if the dog destroys the room. But every other place charges a refundable deposit and cleaning fee. Plus there is no close place to take your animal to relieve itself. No bags provided. No little amenities like other hotels for dogs. There is more to being animal friendly than sticking a label on a room door and collecting money. Also the mattresses need to be replaced. They were saggy and both my husband and I left with painful backs on this trip.

Plussat: The service, the room, and the cleanliness

Miinukset: The parking lot, breakfast was limited and the pool area wasn't like it appeared online

Plussat: Location

Plussat: Location

Miinukset: We requested a king size bed, but was given a full/queen. When I questioned the front desk, they told me that the room we were assigned was a king bed, but it clearly wasn't. I know the difference between a full/queen and king and we did not have a king bed. It was apparent that the front desk was not going to do anything about it so we put up with it. It was very uncomfortable and I was disappointed that we did not get what we paid for.

Plussat: The room design and availabilities to a kitchen with a balcony

Miinukset: No complimentary water available

Plussat: Great location. Wonderful staff

Miinukset: Internet was slow

Plussat: Comfortable beds, thick walls, slept like a baby!

Miinukset: Pool is alot smaller than pics would make it seem. Would be nice to have some misters up there too

Plussat: Didn't make breakfast.

Miinukset: I like EVERYTHING about this location. Will definitely stay again.

Plussat: Residence Inn Tempe is my favorite place to stay & it’s the only hotel I like to book when I’m in AZ. The entire staff is incredible, they’re the reason I continue to book at this hotel. They make my visits easy & effortless. Thank you Residence Inn for another incredible stay!

Plussat: Close to everything

Plussat: Fast check in

Miinukset: N/A

Plussat: the front desk person April was so very helpful and she made sure we had a handicap room and everything we needed.

Miinukset: Everything was so nice.

Plussat: great variety, a little more than usual continental breakfast...sausage & gravy plus fresh juice very nice! eating areas clean...even with a lot of kids on one day.

Plussat: Modern fresh accommodation, good swimming area and fitness centre was adequate.

Miinukset: Thin walls, hearing bumps and doors from all directions

Plussat: There late night desk clerk was friendly and welcoming. I appreciated her acknowledgment of my Honors Gold status. The room was huge and very comfortable.

Miinukset: Nothing I can think of.

Plussat: Customer service great. Good breakfast

Miinukset: Shower and bed had hair, shower rod was loose, shower curtain had stains and shower non slip mat looked very old

Plussat: Breakfast was good. Many choices. Location was great, as we were there for a event that was just up the road.

Miinukset: I think the parking area was a bit small. Space was small.

Plussat: The staff was so friendly and accommodating, it made the stay most enjoyable!

Miinukset: The pool area is pretty small and almost seems like an afterthought.

Plussat: Nothing but great things to say about this property. Staff was exceptional, service was top notch, the hotel was spotless clean, and breakfast was amazing. Great jobs you guys keep up the good work!

Miinukset: Nothing.

Plussat: From the moment we walked in, hotel staff was very nice and welcoming. I was impressed by the hotel cleanliness and the awesome pool and hot tub.

Miinukset: N/A

Plussat: Clean, nice room

Miinukset: Breakfast sucks

Plussat: Very nice atmosphere. Easy location. Nice breakfast.

Miinukset: No!

Plussat: The location was convenient to restaurants, shopping centers, water parks and sightseeing. Breakfast area had ample space Pool was clean. Had great amenities. Comfortable bed and cool room. Bathroom was spacious. Loved the shelf above the vanity.

Miinukset: Was unaware of the App to call a day early to pick out the room. For 4 days stay, asked for a suite and was denied because of this policy. The TV was to the side of the bed, awkward. No dresser, only wire shelves. Need better refrigerator instructions.

Miinukset: Need more fruit and vegetarian and vegan options at the breakfast buffet.

Plussat: The bed, and the room was clean.

Miinukset: The location is awful for noise, the people in the hotel and the people around the hotel are loud and obnoxious. The walls are paper thin, worse than any other hotel around scottsdale that I was in. My air conditioning unit in the room smelled like wet feet and BO so I had to turn it off. The girls are the reception area were frosty at best, they kept having to answer calls and explain to tons of families why they couldn’t pick them up at the airport and had to issue refunds to people. Not a professional property, the money is the same as the holiday inn express down the road and believe it or not I actually far more enjoyed my time there. Never again will I go to this property.

Plussat: The pillows in the room were so great and comfy the beds were veery nice too , the breakfast was very good with alot of variety and ran from 630am-10am which ia great for people that like to sleep in on vacation.

Miinukset: If i had to pick 1 thing That the pool closes at 10pm but the fitness center is open 24 hrs . In the summer a later night swim would be nice especially with arizona heat being horrible during the day... but still would stay here again in a heartbeat.

Plussat: The staff was more than willing to help out, very attentive yet not intrusive.Happy to have several juice selections and the cut up fruit was good.

Miinukset: My guy does not like peppers, so he was disappointed that the omelet on our second day had them. The lady offered to make him one without the peppers ,which I thought was wonderful,but he passed on it. hahaa he survived, he ate oatmeal.

Plussat: Very clean and staff is very friendly

Miinukset: Not a good location but not their fault

Plussat: Updated facility

Plussat: Rooms were large and beds were comfortable. The breakfast was great!

Plussat: Staff was great, clean rooms, comfortable.

Miinukset: The wall plugs and charging plugs in bad shape, loose.

Plussat: Good breakfast with a large seating area. nice decor, with a freeway accessible right down the street. The location is a bit urban, but that's to be expected in side Phoenix.

Miinukset: We had a great stay.

Miinukset: I was 6 hours off from their 48 hour cancellation fee. I had to pay for a night I didn't want to. I am a single mother and I wanted to do something fun with my kids, I changed my mind. I will never "stay" here if even if I could. The lady on the phone wasn't listening to me or budging. Oh well. Wonder why they are rich.

Plussat: Very clean.

Miinukset: None

Plussat: The number 1 thing I liked was the young lady that helped me and my son was excellent with her customer service skills she work the over night shift I think her name is medeline

Miinukset: Nothing

Plussat: Location was 2 miles from Phoenix/Mesa Marathon.

Miinukset: We got to the hotel at 2:00 and they didn't have our reserved room available. The room wasn't ready at 3:00 check in. We waited in lobby and finally had to go to the desk at 3:45. They said they forgot to call us and we got our reserved room.. As we waited in the lobby the mens room there had a clogged up toilet. I notified staff and after 90 minutes the restroom hadn't been taken care of. ( Not sure when this issue was resolved?)

Plussat: Good breakfast Great location

Plussat: Very clean Staff was great Beds are comfy Rooms are great Breakfast and evening social are great too

Miinukset: Nothing

Miinukset: I didn't like that the was only 1 way in and out.

Plussat: The breakfast was good. Clean hotel.

Miinukset: No jacuzzi and small pool.

Plussat: The room layout was great. Soundproofing was excellent. It was a great experience for our first time here.

Miinukset: The elevator was a little slow.

Plussat: The location and staff

Miinukset: Nothing

Plussat: Beautiful property; friendly staff, nice, very clean room, and a great buffet.

Miinukset: I imagine the cost will go up when it's not summer.

Plussat: The staff was awesome The room was beautiful and spacious

Miinukset: The parking situation was awful. My co-workers couldn't even stop in without risking getting towed or having it be a huge ordeal.

Miinukset: Overpriced for amenities included.

Plussat: The restaurant warmed my food up for me upon request until the staff literally had a whole microwave brought up to the room; as they brought countless towels, and extra room keys. The staff was always in a good mood and made me feel welcome; I enjoyed one of my top five favorite birthdays right in Tempe.

Plussat: Everything!!!! Staff extremely friendly.

Plussat: The rooms were large, the interior courtyard area was very pleasant, the staff were very friendly and accommodating. There is a pool, and although not very large, quite pleasant. The front-desk staff were especially helpful in recommending shopping areas.

Miinukset: The view from the room - I looked out on a broken ice-machine at what seemed to be a run-down motel next door to the property. There's also not much around the hotel, particularly if you're walking, but then I seemed to be the only one in the whole of Arizona who wanted to walk anywhere.

Plussat: All around staff friendliness, professionalism, and sincerity to help.

Plussat: Located right at Mills Ave, the location is right in the center of Tempe. That is really great. A lot of restaurants and bars are just around the corner. The pool is very nice and the gym is not to bad.

Miinukset: It is really old fashioned and the interior is a little old. You can see it in the whole hotel.

Plussat: Beautiful facilities, great location. Room was lovely and very comfortable. Very friendly staff. Really enjoyed the bar atmosphere.

Miinukset: The customer service could have been more professional and informative. The security guard on duty did not follow proper procedures and make assumptions about guests.

Miinukset: My only complaint is breakfast was a little steep in price so I didn't indulge -except the morning I was sick and called for room service breakfast delivery which was great.

Plussat: Everything

Miinukset: Nothing

Plussat: The pool was nice, but pool water was a little slimy

Miinukset: We were kicked out of the pool 15 minutes before it said it closed. Also got woken up 3 times starting at 7am by house keeping to come in the room and they walked in, and then left and then came back and proceeded to knock on the door for house keeping when check out was at 12pm. We went to go put our luggage in the car and then we were going to watch a movie until check out and as we headed back To the room not even 2 minutes away. The house keeping lady was in our room had our stuff on her cart and threw all our sheets off the bed and was cleaning the room. That was at 10am we had 2 more hours to relax before leaving for our trip. Never going back again

Plussat: Everything was great...!!

Miinukset: Parkingvwas not great...!!!

Plussat: The resort pools were very nice .

Miinukset: The room was not clean carpets were dirty and the room was dated . I was in shock the outside does not Match h the interior room.

Plussat: Very pretty. Resort style

Miinukset: Nothing

Plussat: EVERYTHING was wonderful and peaceful and the staff was very attentive :)

Miinukset: for the rooms to be a bit bigger for the price we paid ?

Plussat: Friendly staff

Miinukset: Lightning and cleanliness of the bathroom

Plussat: I love the location, the pool, the servers - it was all wonderful!

Plussat: Resort in a city

Miinukset: No airport van

Plussat: The room service (food) is definitely not worth the cost and all the fees

Miinukset: Food room service

Plussat: Comfy bed. Staff very nice

Miinukset: Update the rooms and carpets etc. Feels a little old.

Plussat: Mostly liked everything.

Miinukset: We would have preferred all of the amenities of the room, but in one large room. Each of the small rooms that we had were nice, but individually the rooms were small.

Plussat: Rooms are great. Like the gym. Hotel is super clean modern and friendly.

Miinukset: No proper restaurant. Food is limited and pre-made.

Plussat: Everything was clean updated facilities are nice

Miinukset: Do you have to pay for everything. Parking XX check out but would still come back. Close to everything

Plussat: This is a beautiful property with great potential for a wonderful stay. The managements performance left us disappointed.

Miinukset: We encountered difficulties with manager services at both check in and check out! Our air conditioner did not operate properly and we encountered little interest from a manager to address our issue. The desk attendees had little or no decision making powers to address concerns. Managers did not respond to our request to address the uncomfortable stay we experienced. In addition a private party prevented us from using the pool but we were not notified upon check in. Disappointing first experience with AC Marriott.

Plussat: loved it, super clean and comfy

Plussat: The location & facilities.

Miinukset: The breakfast buffet was disappointing.

Plussat: It was a wonderful stay for a quick trip for a meeting.

Plussat: Shower with rain head was great! Linens and bedding - super. Breakfast was nice. the room, hotel amenities and hotel design were pretty awesome.

Miinukset: There is no immediate parking. There is a parking garage nearby where you must park your car and then schlep all your luggage and belongings to/from the hotel. The A/C system isn't great. I had to be moved from one room to another as the humidity in the room was unbearable. The thermostats only allow the temperature to drop to 68 degrees which, in the room I was moved to, wasn't quite comfortable enough. One of my biggest pet peeves is no TV channel guide in the room of a hotel. I don't want to spend 30 minutes wandering around to see which station is which. A waste of time when someone has worked and traveled all day and simply wants to watch a little television prior to turning off the lights.

Plussat: The room was nice and big with a couch and smart TV. The bathroom was sizable too with good water pressure in the shower. Very clean. The icing on top was the rooftop pool. Although the view is minimal (just a bare mountain), the pool was a nice touch, especially on a hot day.

Miinukset: Nothing!

Plussat: Everything was amazing. No flaws anywhere.

Miinukset: No

Plussat: I would love to stay again

Miinukset: There is nothing I did not like

Plussat: Clean hotel and modern. The pool area was nice too.

Miinukset: Poor location, no evening restaurant or room service. There are no local restaurants (within walking) distance either. There's nothing to visit as the hotel is surrounded by offices and a car park ... that seems to be about it !

Miinukset: It is expensive and you must pay separate parking. The rooms are very small. Breakfast is not included.

Plussat: Very close to locations of area

Plussat: It was a really nice renovated room, full kitchen, nice bathroom, recliner chair and that they had a dvd player.

Plussat: The rooms are quite nice.

Miinukset: Staff has all guests sign a code of conduct agreement. This is very unusual.

Plussat: The hotel was a 5 minute walk to Arizona Mills Mall and excellent restaurants and fast food locations. I hadn't eaten at Claim Jumper in years and it was right by the mall. Location for the hotel was so great for the price. I really liked the free laundry, free coffee, free Wifi and parking.

Miinukset: I saw the sign for the hotel and thought there was an entrance right on Baseline Rd, so I missed the hotel and had to loop back. I think the sign should also indicate that you need to turn there where the sign is also, as it was difficult to get back there in heavy traffic.

Plussat: Excellent location, close to everything.

Plussat: Customer service was great! The bed was comfy and the room was clean.

Plussat: The rooms are very clean, bed was comfy and staff very friendly.

Miinukset: Can’t think of anything....was only there over night.

Plussat: This is a hotel with apartments. Very spacious. We had a bedroom with a queen bed, a separate living room with open kitchen. Two TV’s. Feels like a home. They have a little gym and a special room where you can buy some simple food and where washing machines are. Very convenient. Close to the airport and some fast food restaurants. Not an area to walk around after dark.

Miinukset: Our room smelt very badly like smokers had lived there for a long time. You hardly encounter smoking rooms these days! This felt not clean, like all the furniture was infected with this smell. The windows could only be opened a little. So even though it was quite cool outside, we could hardly let in the fresh air. Moreover, we were woken up by the reception, who called us at 6.30 in the morning (!!!) about a mecanic who was going to service the airco. We were both very deep in a sleep and felt awfull at being woken up this way. Especially as we needed our sleep very badly at that moment after some busy days. I think another guest had complained about an airco, but is wasn’t us!

Plussat: We like the table and desk, so we can both do business at the same time; real crockery and cutlery; 4 cup coffee maker; free washers and dryers; free microwave popcorn and friendly, helpful staff.

Miinukset: We had to ask for a second chair to sit at the table, but it was provided without a problem.

Miinukset: To begin with I never write reviews for hotels. Worst hotel stay my husband and I have ever experienced. Visiting from California. The staff itself was fine. However our key cards continued to not work. We had to have them replaced FOUR times. And each time the staff would ask “what are you doing to them?” Like are you for real? Because we enjoy coming all the way back down to the front desk to get new keys. Get your keys fixed. Next our booking was suppose to be for a suite room, meaning separate room and living room. However they said that was inaccurate. Pictures on booking are very inaccurate to what room your actually getting. Third thing was the toilet in our room. What a joke. Flushing with just toilet paper at 6am it began to flood and overflow. We call the front desk to address it and they say they aren’t able to leave the desk so we’d have to come down stairs for a plunger. Okay. Then my husband takes the plunger back and asks for more towels, as we had to use them to clean us the mess, they inform him sorry you have to bring me the old towels first. Okay. Then he brings the towels and they say sorry there’s no clean ones. Like wtf. Toilet was still having issues as we had the same problem again around 9am. They offered us a new room but we were done being inconvenienced time and time again. We checked out a day early and stayed our last night in a different more accommodating hotel. Least to stay we won’t be ever staying at a candlewood again.

Plussat: Loved that it was close to shopping stores and other outdoor activities.

Plussat: The bed!!! The most comfortable bed I’ve slept in a while!!!! The room was clean and comfortable too. Everything was set up for convenience and comfort. The staff was always lovely.

Miinukset: The air conditioner is a bit loud and I would’ve preferred smart tv. Even so, I’d choose this place over some of the more expensive places I’ve stayed in recently. Love it here!

Plussat: Beautiful rooms, comfortable, excellent staff.

Miinukset: Phones were broken.

Plussat: Friendly helpful staff. Clean and spacious room. Comfortable beds.

Miinukset: Lighting in bathroom sink area was dim.

Plussat: Breakfast was pretty good. They rotate between bacon and sausage daily. They also have fruit, waffles, bagels, and muffins. Made a bacon, fresh spinach and cheese croissant. The people who stayed at the hotel were very friendly. Everyone speaks. The staff was awesome as well.

Miinukset: The place is pretty quiet, that is until the planes start coming in every couple of minutes in the AM. Our couch was stained and the bed was uncomfortable. I worried that it appeared to had been a previous leak in the room. The water bubble was huge and very visible. Disappointed in how much we paid for two days.

Miinukset: This hotel was very convenient, clean ,cozy.This location will be my choice for future travels to Phoenix. Thanks.

Plussat: comfort bed and size of the room

Miinukset: noticed the floor we stayed on had an odor and realized that it was the trash bin that was located right off the elevator that had food in it and noticed it wasnt dumped for at least 2 days.

Plussat: We were welcomed with a smile by a very kind lady . She ensured that we would have a great stay by informing us about the hotel and the location itself. Hotel employee was the nicest lady we have ever met and she truly made our experience great.

Miinukset: The only thing we did not like about the hotel were the beds. They were excessively soft and prevented us from getting a comfortable rest. We prefer semi-firm beds.

Plussat: Central to airport and getting around. Breakfast was nice for being included

Miinukset: The fan AC in bedroom was too loud. Not walking distance to anything

Plussat: quiet, clean and friendly staff

Miinukset: There are no restaurants within walking distance, but there are scooters for rent and mill ave. is just a short drive.

Plussat: Central location. Staff very friendly. Nice clean room Lady that took care of breakfast was very good.

Miinukset: Very good breakfast but area too small. Food in 3 close-by locations that we figured out by the 3rd day.

Plussat: Friendly staff clean place

Miinukset: Small for the cost of the room.

Plussat: It was comfortable and very close to ASU. Will stay here again

Miinukset: N/A

Plussat: The pool

Miinukset: The noise in the hallway people walking back and forth

Plussat: Location

Miinukset: Initial receptionist was rude.

Plussat: Everything was perfect for sure I will come back

Plussat: Location

Miinukset: Having to pay $12 to park. Having to change rooms when at first put right on street when had asked for a quiet room.

Plussat: Location

Miinukset: Location. The fire engines, train and traffic on the road that sits by is loud on weekends.

Plussat: The pool was nice.

Miinukset: We found a massive stack of boxes when we checked in to our room. None of the staff knew how it got there. A lot of finger pointing was going on.

Plussat: The bed was so comfortable! Same with the comforter. I was traveling alone and felt very safe. Perfect location!

Miinukset: It seems that the price was higher than normal, then I found out it was Spring Training, which I didn't care about. But it was still all good.

Plussat: Great location for ASU graduation

Miinukset: The restaurant was under staffed and. Closed too much

Plussat: nice clean, comfortable room

Miinukset: Didn't know I was charged a $12 parking fee until I looked at the receipt received via email

Plussat: Reception-Patty was exceptional!

Plussat: Everything

Plussat: Great hotel, all brand new, very clean, great location, friendly staff.

Plussat: The room was nice enough.

Miinukset: At the time of the reservation the price quoted was $153.12, once I had checked out my checking account was hit for $180.00. Not exactly on the up and up. I will never do business with this hotel chain again.

Plussat: Guitar hanging on wall.

Miinukset: Bed was too firm. Did not expect a beanbag chair in room.

Plussat: Free drink

Miinukset: The rooms are not great. Space is wasted and the decor is bad. I was also given a room that hadn't been cleaned by the staff. The bed was unmade and towels were on the floor.

Plussat: The atmosphere..

Plussat: Super cool beautiful hotel. It’s like a boutique hotel with the friendliness and comfort and coolness of a great hostel.

Miinukset: Nada

Plussat: The drinks at the bar were very well made, and the location in very convenient to many restaurants and ASU.

Miinukset: My friends and I stayed for 2 nights, the first night everything was fine. But the second one we found 2 cockroaches one at night, when we went downstairs to let the staff know about it they acted like they didn't care, but they assured us they would take care if it. Me and my friends walked across the street to get food when we came back the staff told us they had found nothing and they had looked for 15 mins, but when we went upstairs the roach was in the A/C vent we took pictures of it so we could talk to someone in the morning and show them the pictures. In the morning we were getting ready to check out when my friend pointed out there was another cockroach on the wall. We took another picture to show the staff and killed it. When we did walk downstairs to check out and tell them about our situation the girl in the front desk told us she did not have to see the pictures because she "belived us". She said she would put in a note to compensate one night for us, and a manager would contact me. When my friends expressed her fear they wouldn't fix the situation in a timely manner if not at all the girl had an attitude speaking to her like she was a child " do you realize it's labor day" she said. Right then her supervisor walked out and we told him the situation he also seemed not suprised like this is a common issue they have, we once again offered to show the pictured as proof but he also decline and just told her to approve the refund. We later read reviews on the hotel and it indeed seems they are aware they have a bug problem and just don't really care to fix it. I would not recommend anyone to stay here style is not more important than cleanliness or fixing the bug problem.

Plussat: Excellent location and very nice facilities I can not praise and say enough about the wonderful staff that you have. The front desk/bar staff is amazing. You have the best attitudes and customer service I have seen in a long time. Thank you for doing such a great job taking care of my sons hockey team!! You are excellent

Plussat: Fun vibe with a great staff as well as a great location. I've stayed here several times abd am always happy with the experience .

Plussat: I love the breakfast options and dinner. like the shampoo and conditioner like the size of the room and bathroom like that the rooms not have carpet :):):) like a lot the location

Miinukset: I recommend to have complementary water in the room I like to find more vegan/vegetarian options in the menu

Plussat: Really cool hotel with friendly staff and great amenities. Location is convenient to light rail and campus.

Miinukset: Bathroom was a bit dirty, but the room itself was spacious and overall clean. a mini fridge would be nice, too.

Plussat: Convenient and nice staff

Miinukset: Dirty rugs and bedding. Loud neighbors all night long.

Plussat: Staff was very accommodating and let us check in early!

Miinukset: The shower in our room was terrible! The water was super hot- even turned all the way to cold. You couldn’t even stand under it. Also, we had a ADA room and the shower curtain did not prevent the water from running all over the floor!

Plussat: Room clean

Miinukset: For the price it didn’t have a microwave or fridge and then they charge me nine dollars because I had a car.

Plussat: Colorful southwest-themed furnishings.

Miinukset: Loud climate control system.

Plussat: No breakfast offered at this property.

Miinukset: The A/C was only fair and slightly loud. The bathroom slider door did not cover the entire doorway so you could see through the edges while someone was using it.

Plussat: The rooms were modern and updated. The staff was very nice and friendly.

Miinukset: The outside of the hotel was a bit old and outdated. The parking was a bit tight.

Plussat: The bed was comfortable, the room was spacious. I loved the rainfall shower head in the bathroom!

Miinukset: The barn door to the bathroom. This is strictly a personal taste preference, there was nothing wrong with the door itself.

Plussat: didn't stay.

Miinukset: accurate representation and get smoke smell out of rooms

Plussat: It provided the essentials -- big comfy bed, modern clean bathroom with a rain shower(!), big screen tv, and work space. I found the decor to be neat and modern. The whole property is charming! Close to restaurants and ASU. The owner was so gracious. A true family-owned property that cares.

Plussat: The staff was super nice and even helped me recover my debit card that I left in the room. They are amazing. The location was extremely convenient because it is a 5-minute walk to Mill Ave restaurants. Overall experience, price, and location were perfect.

Miinukset: Absolutely not!

Plussat: The staff was very nice, knowledgeable, and friendly. The room was such a wonderfully pleasant surprise.

Miinukset: N/A

Plussat: The staff and the room.

Miinukset: I liked everything

Plussat: Helpful staff! The room was clean and modern. The bed was very comfortable.

Plussat: Main bed was great, pull out bed was ok but hard to sleep on for one of my kids. Not traditional pull out bed. It was more like a pull out cushion type bed. Great service,very clean.

Plussat: Great location and value

Miinukset: The mattress was way too soft

Plussat: We only stayed one night the Patty the bartender was a very gracious lady I can't remember the front desk ladies name I was immediately welcome with a smile awesome customer service all around definitely will stay there again thank you

Miinukset: Didn't stay long enough to have any dislikes

Plussat: Very clean

Miinukset: Good location

Plussat: I love the comfortable beds and how clean the rooms are.

Miinukset: When house keeping comes around at 10am when checkout isn't until noon.

Plussat: The firm beds and how clean the rooms are. I love staying here.

Miinukset: Nothing really

Plussat: The pool was in repair but they give the option to go the the Hilton across the parking lot The shades in my room were broken son it felt a little clostrophibic

Plussat: Location was great. Friendly staff, especially the breakfast waitress, she worked so hard and was extremely friendly.

Miinukset: Bathroom sliding door very difficult to open. Blinds in our room were not operational and weren’t last weekend when we stayed in same room. Floor seemed sticky.

Plussat: Excellent breakfast, fruit, juices ... everything. Waiter was very cordial, attentive, professional. We found out later that we ended up in the wrong Hilton (should have been at the one on Price Drive). But I wouldn't change a thing. I would stay there again if we have another trip to Phoenix.

Miinukset: The coffee maker for some reason started and turned off in room 210. But that didn't matter. It was one of 25-plus details that we liked.

Plussat: Easy convenient

Miinukset: Nothing loved it

Plussat: Large comfortable room. I like the hardwood floors rather than carpet. Walking distance to lots of restaurants. Breakfast was definitely a cut above normal free hotel breakfast. Keurig in room.

Plussat: The rooms was great! Tons of outlets and very clean.

Miinukset: The staff when checking out was not friendly. I was standing at the front desk waiting to be helped while the workers were talking/gossiping. I was literally at the front desk and the workers were at the computer. So they were about a foot away from me.

Plussat: Price ,close to shopping and entertainment!property was friendly and nice!well taken care off!

Miinukset: Little cold at the bar!

Plussat: Room size and location.

Miinukset: No, except the light bulb needing to be replace.

Plussat: Great value! Great staff! Nice, quiet, spacious, comfortable room!

Plussat: Love this hotel. Clean, safe and affordable with a good breakfast. We prefer to stay here every time.

Miinukset: Maintenance could be a little better.

Plussat: The staff was excellent, I was greeted by Saphir at the front desk. Highly energetic and super friendly. I am greatful to him for making my stay wonderful.

Miinukset: N/A

Plussat: Quiet and clean.

Miinukset: Location

Plussat: Hotel employee at the front desk was exceptionally welcoming as I was a very late arrival.

Miinukset: Would love a bit of shade at the pool but that is a common problem at most hotels in Phoenix.

Plussat: Room was excellent and perfect for visit.

Plussat: Room size

Miinukset: There were no waffles at breakfast

Miinukset: The breakfast was a bit limited only providing sausage. The elevators had a notice stating maintenance would shut down both elevators at 7am and the night time front staff didn’t really have an answer as to why both would go down at the same time. They did offer assistance with our bags if needed. The elevator maintenance only had one elevator out at a time so we were able to check out without any trouble but that should’ve been communicated to the front staff so we didn’t have to worry about it. Otherwise it was a great stay.

Plussat: I had bed bugs in my bed. I killed 3 of them and they popped with blood that was left on my sheets so I could take a picture of them. The hotel did move me to another room but then you sleep with one eye open because you are looking for more bed bugs.

Miinukset: I could not sleep well all night knowing there were bed bugs in the hotel. I realize the hotel can not control what other people bring to the hotel but its still a nasty feeling once you get the bugs while sleeping. A word of advice check your bed fir

Miinukset: I booked this hotel because I was in town for a conference and wanted the breakfast. Breakfast was not served till 6:30 and when I went down at 6:30 they did not have any food out yet. So I did not get to eat before my conference

Plussat: Shortly after we arrived we found that the tv did not work. We were switched to a new room cheerfully and immediately.

Plussat: The Jacuzzi was great staff are friendly and close to the mall

Miinukset: No comments

Plussat: I liked the location and the rooms were very clean. Breakfast was good.

Miinukset: Nothing.

Plussat: Nice staff great location good shops nearby. Very very large sized rooms

Miinukset: Maybe a bit more variety on the breakfast.

Plussat: Great place

Miinukset: Noisy street

Plussat: Breakfast was delicious

Miinukset: Everything was perfect

Plussat: 1. The room was HUGE and clean. 2. The breakfast was most excellent. 3. The staff was very accommodating and friendly. 4. Parking availability is excellent. 5. Arizona Mills mall is literally across the street. 6. Plenty of places to eat in the immediate area around the hotel (not counting the mall food court). 7. Oh yeah, they have these DELICIOUS cookies at the front desk that they strongly suggest you try.

Miinukset: The second floor of the hotel was going through renovations, so there were signs of construction which caused a bit of a mess. Although, I suppose that's unavoidable in that situation.

Miinukset: Way to expensive.

Plussat: It’s a good, basic hotel. The staff were very friendly and competent.

Miinukset: I paid $200 per night and felt that was way overpriced. I expected something nicer for that amount of money.

Plussat: Close to restaurants and stores

Miinukset: 4th floor and room smelled like someone soaked grape cigarillos in water and then sprayed it everywhere.

Plussat: Good service and breakfast buffet

Miinukset: OLD AND DUTY

Plussat: Location

Miinukset: Bathroom fixtures are old worn and rusty.

Plussat: Breakfast was good clean room

Miinukset: Front desk Hispanic Lady game hard time cheking in seem like she doesn't know how to use computer sistem she have wait for like 1/2 hour she couldn't find my name in the sistem even that i provide with confirmation number. And still questioned numerous times it feels like discrimination

Plussat: Great service! Perfectly located to ASU. Amazing facilities, clean and modern rooms.

Plussat: Great location and friendly staff

Plussat: The hotel was in a great location, and I wouldn't hesitate to stay there again. From the front desk staff, to the cleanliness of the room, to the breakfast, all was excellent.

Plussat: Pillows were soft

Miinukset: Beds could have been a little more comfortable

Plussat: Room was clean and breakfast included healthy options of oatmeal and fruit.

Miinukset: Parking spots aren't wide enough.

Plussat: Very clean, the staff were so helpful, nice breakfast spread.

Miinukset: Construction on the road, had to go one way only.

Plussat: The breakfast was great with many choices and plenty of seating.

Plussat: Food was good

Miinukset: Nothing

Plussat: Friendly and knowledgeable staff

Plussat: Front desk staff were great... Breakfast was outstanding

Plussat: Desk staff were friendly and went above and beyond to ensure guests were comfortable.

Plussat: Young African American male up front was phenomenal He made my entire stay. Very nice and courteous superior guest service.

Plussat: So clean and really nice rooms.

Miinukset: The pool is small.

Plussat: The room was a lot larger than anticipated and having a bathroom in each one was a huge plus due to our group of four adults and two kids. From a fully furnished kitchen, large closets and comfy beds we will be recommending this place for anyone and everyone. It became our home away from home and we did not want to leave.

Miinukset: Some of the bathroom amenities were empty. There were a few tiny beetles we found in one bathroom and crawling around the floors. With the second bathroom it had several mosquitoes inside that we spent some time chasing down.

Plussat: The room was large and well designed. Love having access to a full kitchen. Room service was great daily and the morning breakfast was amazing!

Miinukset: There was a specific guy working the front desk that on multiple interactions wasn't emblematic of the hotels staff overall friendliness.

Plussat: The attentive and courteous maids

Miinukset: The dishwasher was broken, the mosquitoes were everywhere, the change of nightly rates, and staff not being on same page and communicating with each other about their customers they advertise on site security but there was no such thing car got broken into things were missing staff did nothing about it

Plussat: Rooms are large; great for long stays. The staff was very friendly and accommodating. Breakfast and breakfast staff were great. Also the evening mixer of appetizers and drinks was a surprising and nice touch!

Miinukset: Hot water didn't work on first night, which was a bummer when looking forward to a hot shower.

Plussat: Rooms were decent size. Kitchen pretty stalked, but room only had set of 4 dishes, when the room sleeps 6. Liked that we had king size beds, and not queens. Just never enough towels. When we asked for more, they would only bring us 3. There were 6 of us in the room.

Miinukset: The pool was not in good condition. Cement was falling apart and was all over the bottom of the pool. The stairs were broken, and my girlfriend cut her foot on the metal. She was bleeding quite bad. When we went to tell the front desk, they blew us off, didn't seem concerned. Just said they would check it out, without even asking which set of stairs were damaged. Also never asked if she was ok, or if she needed a bandaid. Disappointing!! Towel rack kept falling off the wall in the bathroom. When cleaning gal came in. She only made one bed, and started the dishwasher when the dishes were already clean. Never brought us clean towels, had to call the desk and ask for more.

Plussat: the breakfast good goof fresh and there was a large variety, from potatoes to boiled eggs, and oh yeah the coffee was good and hot. we would defiantly stay there again

Miinukset: I don't have anything to add,the entire stay was excellent

Plussat: It was so nice to have a suite and be able to spread out and cook if we needed. Room was clean and had everything we could possibly need.

Miinukset: Pool and spa was a little dated, but functional!

Miinukset: All the noise.

Plussat: I was very happy with the room and the service.

Miinukset: We were a little disappointed with to hot section of the breakfast. The second day we were happier with the cold section.

Plussat: Everything

Miinukset: Nothing

Plussat: Very comfortable and all the staff especially at the front desk were extremely helpful and very friendly. Made my stay very nice and enjoyable.

Plussat: cookie, efficency

Plussat: From the moment I checked in the Double Tree Delivered on their promises. The staff was nice and accomodating. They moved my room closer to my meeting venue when I said I would be at a conference. That was nice. I received their tasty Cookies, the room was clean and the bed was comfortable, the location was Convenient and as a bonus their soap line smells nice.

Miinukset: I couldnt find anything negative to say about the property. It was well maintained.

Plussat: Friendly staff from moment picked up at airport. Had a few difficulties with appliances that weee remedied promptly. Best customer service I’ve ever had. Top notch, great value for money and helpful staff. Pretty good cookies too!

Miinukset: Appliances are old but they are working on replacing them which is no small feat.

Plussat: The front end manager was extremely helpful and friendly!

Plussat: We loved the pool. The staff was great and the property has such a neat feel about it. We have stay int it when it was Fiesta Inn. It’s always been a nice place.

Miinukset: Parking was a somewhat far from the room. That is about all I can think of.

Plussat: Cleanliness, appearance, pool, oh and cookies!

Miinukset: No complaints

Plussat: The Staff from guest services to housekeeping to maintenance everyone is AMAZINGLY FRIENDLY. Their housekeeping manager ROCKS!! DUSTY ROOM 155

Plussat: All the staff were exceptionally nice! We had great service in both the lounge and the restaurant.

Plussat: The customer service was awesome! I felt welcomed throughout my visit.

Miinukset: It’s is an older hotel and some upgrading to the rooms are needed

Plussat: Rooms were spacious and great ac, great location close to freeway

Miinukset: Nothing negative to say about this property

Plussat: The location and some of the staff. Manager excluded.

Miinukset: Upon entering the room, we noticed how filthy our bedding was. We called house keeping and they had to totally strip the bed down and change all of the bedding. The bathroom shower/tub drained slow as well. When I booked on the booking.com site, I booked a room with an additional cost for breakfast. The front desk clerk said it didn't show on his end. We ended up getting free breakfast after our complaint, but in speaking with the manager, he appeared unconcerned and blew us off. Insult to injury was the cold coffee they poured me. I wanted to scream at that point. Our stay should've have been refunded. The manager said it was nothing he could do. I will never go back to another Double Tree. I should have learned after being bit by bed bugs four years ago at their San Antonio location.

Plussat: Cleanliness, Bar, pool, & especially the evening bartender. The whole experience with a Hilton Hotel is always wonderful.

Miinukset: No

Plussat: Quiet

Miinukset: There was trash in the room from the prior visit

Plussat: NO COMPLAINTS WAS PRETTY GOOD

Miinukset: CLOSE TO WHERE MY MEETING WAS

Plussat: Excellent breakfast

Miinukset: Strangely small and cheaply designed bathroom. Definitely made me pause to wonder why they were designed so uncomfortably. Bad form.

Plussat: Location

Miinukset: No sink counter @ bathroom.

Plussat: Very friendly staffs at front desk and very kind shuttle bus drivers. ( kid-welcoming was a bonus) Location was good and close enough to the international airport by shuttle. Spacious room. Good breakfast including Mexican.

Miinukset: Many things such as a furniture, bed, door and elevator seemed aged and weren’t very comfortable. No restaurants or stores nearby.

Plussat: The employees were always very helpful. I will go back.

Plussat: Best breakfast ever!!

Miinukset: Beds where hard.

Plussat: Staff

Miinukset: Bathroom tint, air nonfunctional

Plussat: I liked that it had a pullout bed and 1 room was accommodating for my family.

Miinukset: I thought the beds were a little small but other than that it was great.

Plussat: Breakfast was great, and the front desk had Tylenol

Miinukset: No chairs on the patio, and the view wasn't that great.

Plussat: The service was above and beyond my experience with Hyatt. Excellent crew and their great team members.

Miinukset: The location did not hade convenient stores at walk distance.

Plussat: Nice room, mini bar with sink, separate living area space.

Miinukset: It was great! Just not within walking distance of light rail or restraunts/bars.