Holiday Inn Toronto International Airport

Not a bad hotel

Clean and close to the airport, friendly staff.

Charge for the shuttle. A/C unit in the room is loud.

couple of things

I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference

Additional parking fee was not disclosed at time o

Proximity to airport

Additional parking fees

Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels).

Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.