Toyako hotellia

Plussat: A very nice hotel. The buffet dinner and breakfast were excellent.

Miinukset: Nil

Plussat: THE VIEW WAS AMAZING!!!!!!!! Our room had a floor to ceiling window facing the lake (perfect for sunrise/sunset). The food at the buffet was pretty good. The onsen facility was phenomenal, especially the outdoor rooftop onsen! Despite looking like a total mess after a day of snowboarding, every staff was still super friendly during the check-in process. It is worth every $ you spend for the room. Wished I stayed another night to check out the neighboring shops and walked around lake. Free parking is always nice.

Miinukset: More seafood selection at the buffet? Hokkaido is known for their king crabs, but no dish had that for ingredient. Onsen is open 24 hours, but at times it did get a little too crowded. I did recall there were signs to tell guests to keep their voices down while using the facility, but of course there will always be those who ignore them and ruin the moment of relaxation for others.

Plussat: Food (sashimi) was better than I expected!

Plussat: Lake view, clean room, good staff, good food, good ambience

Plussat: The meals, location, and staffs .. the shuttle service also to sapporo station was very well arranged by the hotel

Plussat: Great views, lovey design, good staff

Miinukset: Food could be more tasty

Plussat: The hotel was very nicely decorated and the atmosphere was good. The rooms were comfortable and the surroundings was very pleasant and nice to walk around. There was a harpist in the early morning and that made the hotel even more comfortable and a place to relax

Miinukset: The attitude of the staff at the front reception on checkin were to an extent rude and non welcoming. This also applies to the receptionist manning the desk of the restaurant where we went for breakfast needs to be improved.

Plussat: Very nice view

Miinukset: Location is very far away from the downtown, only with the hotel shuttle bus is workable while the it's only limited shifts

Plussat: 1) the views! The hotel is situated at the mountain top so it gives you great views from the room & lobby. Basically anywhere with a window will reward you with fantastic scenery 2) service is good 3) plenty of dining options 4) beds were very comfortable

Miinukset: 1) the French restaurant, Giligan’s Island, had a kid set menu for dinner which was not appetizing at all. My kids refused to eat any of it so it was quite a waste 2) there were a few bugs that managed to find their way into my room even though the windows were closed. These bugs would let out a stinky fluid when you brushed them off surfaces/ body. Seems to be common at this time of the year

Plussat: The sightseeing is unforgettable.

Miinukset: SPA is too expensive and the technique is just so so.

Plussat: The location is great with an outstanding view of Lake Toya. The hotel is definately worth staying. Sunrise over Lake Toya is beautiful.

Miinukset: The onsen is a disappointment without views of the lake or ocean. I expect the hotel is more Japanese style.

Plussat: Very nice skiing activities right outside the hotel. Nice view to the bay and to the lake. Breakfast is average but considered acceptable.

Miinukset: A bit pricy for everything here.

Miinukset: There is no air conditioner in the room. When we asked to make sure we were using properly the device, a guy answered a little roughly that the room was hot because the weather is hot in Japan ! It’s my 7th journey in Japan, always in summertime (so thank you : I know Japan is warm) and I’ve never had this kind of stupid answer. At thé frontdesk, we finally had a more honest answer : the temperarure can’t be chosen because these are old devices. We were proposed to change room only when I informed them that we were not staying, even if we already paid for the room. So disappointing. The Toya Kohan Tei, located just next door, has at least rooms with air conditioner and the same view on the lake.

Plussat: Very spacious room, and good range of amenities.

Miinukset: Nil.

Plussat: Buffet dinner

Miinukset: Room price was expensive! Can’t book for standard room, 2nd room need to follow 1st room pricing on booking.com

Plussat: The onsen was great. The room was clean. The fu-ton was very soft and comfy.

Miinukset: The shuttle bus to the city departed a bit early.

Plussat: Room is getting old. The bathroom and bedroom needs a good renovation.

Miinukset: The bathroom and bedroom

Plussat: Onsen was the best !!

Plussat: Lake View..

Miinukset: Pillow too hard, location too far from town.

Plussat: Really great location on Lake Toya perfect for exploring.

Miinukset: Not a lot. The smell was a little stale.

Plussat: The room was a great traditional style room with very comfy futon beds. The view of the lake was beautiful, too. The onsen in the hotel was a lovely bonus. Location was perfect - very close to everything.

Miinukset: The bathroom was a little small but I noticed a lot of hotels in Japan had the same sort of bathroom style/layout and were all quite small.

Plussat: the people who work there were very nice and patient to foreign customers. Room is big with nice lake view. its location is relatively a bit far from the downtown street. however, i will still choose this hotel in my next visit. : )

Plussat: View and traditional Japanese Ryokan. The Onsen.

Miinukset: Did not know that we had to book day ahead for dinner or breakfast so had to walk 15 minutes into town. Not many.options.

Plussat: Old Japanese style room, just in front of Toya lake Service is very good Room is calm and clean Breakfast is great

Miinukset: a little bit far from the centre of the little city but it’s no big deal

Plussat: Lakeside view

Miinukset: You can't use the balcony

Plussat: Beautiful view from my room , staffs are friendly , polite and some of them can speak in Chinese !

Plussat: Room toilet was bit old. But the hot bath facilities were good. Kaisen dinner was not that great but the breakfast buffet was fantastic. Massage therapist was very good.

Miinukset: No flexibility in extension of check out time. Even for 15 mins we need to pay.

Plussat: Lovely views and kid friendly facilities

Miinukset: The management was very calculative and strict about check out times, female B1 cave onsen was too hot, lift was small and facilities were quite old. Room smelled like cigarette smoke. Dinner wasn’t great.

Plussat: The female Japanese receptionist was very pleasant and helpful. Gave us clear directions.

Miinukset: The male Japanese receptionist was very rude and kept asking if we spoke Chinese because he had a Chinese colleague and he could not understand English much. He also rolled his eyes at us and walked away when we next approached the front desk to ask for directions. Extremely rude.

Plussat: The location is good, close to the bus terminal and also quite easy to get other public facilitates.

Miinukset: the hotel is too big, and so many group travelers, that brings some uncomfortable for others, either the hotel shuttle bus is not enough for sending clients to the nearest JR station...

Plussat: overall is good as it is a traditional Japanese hotel. All staffs are nice and helpful. room view is perfect as it is a lake side hotel. :-)

Plussat: Excellent lake Toya view just infront the room!24 hrs hot spring pond, 20 mins free fire works show at lake from 8:45pm. The convenient store just opposite the hotel! Feeling of welcome upon arriving! Staffs are very friendly and well speaks of chinese.

Miinukset: Could be better if the dinner serving is in warm condition. I got most of the dishes cold when I arrive at 6:35pm while my booking is 6:30pm.

Plussat: breakfast n dinner excellent, many choices n varieties n delicious, onsen was great, our rooms were japanese style, clean n spacious, bathroom was old, love yukata n view from the room was beautiful lake toya,

Miinukset: old building but still clean n comfortable dinner time divided into 2 session,

Plussat: dinner n breakfast excellent, many varieties n delicious, onsen was great, our rooms was japanese for 4-5persons, spacious n clean ,love the yukata, n view from the room was great too,

Miinukset: old building, but still clean n comfortable

Plussat: The hot spring facilities of the hotel is really great, amazing views, clean & tidy, near new equipment.

Miinukset: There is a very unpleasant urine smell from the toilet/shower, I have requested for re-cleaning but it was poorly done, I ended up did not use the shower & keep the bathroom door closed at all time.

Plussat: breakfast n dinner excellent, many choices, varieties n delicious, view from breakfast place was good, onsen was great, our rooms were japanese style, spacious,clean n lake toya view from windows,

Miinukset: building is old, but still clean n comfortable dinner time divided into 2 session bathrooms was old

Miinukset: It was my new year trip and the rate was really expensive. I paid almost triple price of the normal rate and I got such a disappointed room. I already called confirm it ll be lake view room but I got a whole building block the view. This room shouldn’t call lake view room! And I can’t change to other room coz only smoking room available and we can’t stand the smoke smell in the room. This was ruin my trip.

Plussat: Excellent Onsen. Good spread of food for both dinner and breakfast, good service, near the illumination tunnel and lake view of room was beautiful. Hotel a bit old but lots of history.

Plussat: Onsen, breakfast and dinner were great, views fantastic, staff very helpful.

Miinukset: nothing

Plussat: The service was exceptional - we accidentally left a suitcase, and they delivered it to us in another town about 50 mins away! Most of our rooms had very nice views. The beef udon dinner was tasty. We enjoyed the tub and bath salt in the room.

Miinukset: The hotel was a 10-15 min drive from the main part of town. The breakfast could have been a little more substantial.

Plussat: The hotel has a great location on a hill overlooking Lake Toya, about 7km from the town. The view is from all rooms and is beautiful. The service is great and breakfast is served in the room.

Miinukset: n/a

Plussat: I loved the privacy that the room and discreet service offered. I also loved that each room had its own jacuzzi overlooking the Lake from the top of the mountain.

Miinukset: The entrance of the hotel smelled strongly of tobacco.

Plussat: Large room space

Plussat: Everything! Such a wonderful experience

Plussat: Lake view from bed and bath rooms. Clean and big.

Miinukset: No internet access.

Plussat: The night and morning View.

Miinukset: The bathroom door is spoilt.

Plussat: The view is wonderful, the lake and the snow mountain

Miinukset: Very outdated furniture and the room that my friend stayed did not have hot water for shower. Very far away from public transportation and have to take taxi.

Plussat: Awesome views from the room and the hot tube! You can see the lake and the island. Very kind and helpfull staff. Everything was clean. Comfortable bed. Totally worth it. ONLY CASH!

Miinukset: Very cute place but needs some renovations. ONLY CASH!

Plussat: The spa was good and has good views.

Miinukset: The rooms are older than I expected.

Plussat: The dinner and breakfast food options were good. They may not have as many options but what they have available are really nice and tasty. The open-air baths were beautiful, overlooking the lake.

Miinukset: It would have been better if they provided towels at the onsen area rather than have you bring your own towels from the room. In addition, no one told us about this and we ended up at the onsen area without towels. As they only gave us 1 room key (for a family of 5), we did not have the key with us (it was with my father who is at the male onsen) and could not go get our towels. Thankfully there was a very helpful staff checking on the bath water and brought all 4 of us towels.

Plussat: The view of the Onsen is very nice. The location as well is quite good, right in front of the lake. It is great to have a public bus stop in front of the hotel and the airport shuttle bus helps a lot.

Miinukset: The facilities of the hotel are quite old and there is smell in the toilet of the room. Even though we ask them to clean it again it still stinks.

Plussat: Location, scenery, comfortable

Miinukset: Need to bring towel fr room to onsen. Onsen didn't provide towel. Else everything is perfect

Miinukset: The receptionist made us pay for the 2 children when my booking has included them. The rooms says it fits up to 2 adults n 2 children. The receptionist can’t speak English.Breakfast selection was also poor

Plussat: Service was great. We even participate BINGO which was held by the hotel. Had great experience staying in this hotel. The hot spring was amazing with a sky view full of stars.

Miinukset: Nothing.

Plussat: Insensitive is good view but small.

Miinukset: Toilet in the room is smelly and everything quite old. Breakfast and dinner, food not enough. Too much tour group, not good for family trip.

Plussat: The view from the room is amazing.

Miinukset: The facilities that we need were not available. Maybe it’s because it’s a ryokan, not a hotel.

Plussat: Gorgeous view from the hotel room, comfortable hot spring bath

Plussat: The view from the room is fabulous. The staff is friendly and polite.

Miinukset: If only they had ensuite bathrooms...

Plussat: the great view of toya lake

Plussat: The view is very beautiful and very near to the lake. And there is Onsen and carpark available .

Miinukset: The smoke smells is constantly purged out in the room even though air freshener has been applied and even after open window to ventilate. Bedsheets is also full with smoke smells. The power tripped whenever using heater and kettle together. And we had been told we cannot boiled water with kettle at the same time as next room. Power usage is a problem.

Plussat: Close to everywhere, excellent views from the window.

Miinukset: The window is quite dusty, sound proof in the room is not very good.

Plussat: Yukata available to wear. Public bathroom with hot water is so nice & so relax. Soap & shampoo provided are such a good quality. They also have outdoor bathroom that you can enjoy which also really nice. Reasonable price (with dinner & breakfast available). Food is nice.

Miinukset: Check-in step is a bit complicated (more regulation than usual compared to other hotels in Japan - but maybe because they don't want you to cause the damage to their hotel). Hotel is a bit old. Room is a bit small for 4 people. As most of the space in the room is covered with tatami (Japanese-mat) and they don't allow you to open your luggage on it, you have very small space left to open your luggage. Toilet is still an old-style (need to use toilet paper, no water system).

Plussat: Location is near bus terminal and lake tour ship.

Miinukset: Check out time, luggage fee if after 12pm.

Plussat: Great location. Lake view from the room.

Miinukset: Onsen is a bit small.

Plussat: The staff at registration counter were great.

Miinukset: The property is very old and run down, the onsen facility was way below average. The staff who served us at the dining lounge was not well trained. The breakfast and dinner offered as part of the room package were of sub standard quality. Overall, our experience here was below expectation.

Plussat: Good location. Breakfast and dinner are marvelous.

Miinukset: Old hotel but it’s okay.

Plussat: Most of the staffs are cheerful and helpful

Plussat: Location

Miinukset: Receiption staff

Plussat: Nice lake view from the room, close to the bus station, employees nice to us.

Miinukset: Not specified on the rooms when you book, they're all smoking rooms. They announce it to you by mail just after your (non refundable) booking. We had a really smelly room. With the air cleaner it was not so bad after some hours. The water from the bathroom can't stay at a stable temperature. So you chose to get burnt or cold. The futons were not comfy. You can't select heating temperature, just the fan speed. No hair dryer in the room. The public bath was OK. But the shower was with push buttons, bad to use.

Plussat: It was dusty everywhere. If you have hay fever please do not chose this hotel. I was with 3 friends and we had to wear mask to get to sleep. Even the change room of the onsen was dusty and had no slipper in the toilet.

Miinukset: Hotel guests have to pay onsen ,quite place, old Japanese style hotel

Plussat: Breakfast was amazing. It was a full Japanese style breakfast- offering many different delicious mouthfuls to taste and try. Onsen and Rotenburo were fabulous and clean. We will be back

Miinukset: Almost did not book hotel cos of the bad wifi reviews....but we had great wifi in our room and everywhere in hotel. So no complaints there!

Plussat: Great Onsen places, traditional onsen hotel, not like the usual mass tourists hotels. Comfort. Good food.

Miinukset: Only disappoint is the meal is now serving at the restaurant but not serving in your own room, as in the past. It seems the Onsen places did not change for male and female after one day.....If u stay for one night, u would probably enjoy your own sex onsen place.

Plussat: Decent sized rooms that were pretty big for the area The older Japanese male staff who seemed like they were either from Security or Engineering (wearing a jumpsuit) were extremely helpful and tried their best to help despite their very limited English.

Miinukset: Onsen doesn’t open almost half of the day, so you have to abide by their timings strictly (which aren’t that much to be honest) The reception staff (dressed in a suit and tie) sent out an engineering/security staff to help us check-in. When he came out, he saw the Japanese staff struggling to converse in English but couldn’t care less and went back inside. Room heating was barely adequate as well - needed to ask for a portable heater to get warm

Plussat: The Onsen facilities

Miinukset: No hot water in the room

Plussat: Staff are very honest! I lost my diamond ear ring and informed reception. Reception called us within an hour informing us my ear ring was found. Millions thanks to Hotel staff!!!

Plussat: Location

Miinukset: Poor breakfast and futon were dusty

Plussat: Good 6-course ryokan dinner from adjacent onsen. Nothing fancy like crab but includes fish and meat Satisfactory breakfast buffet with curry rice, cold egg cake, pickled vegs, miso soup with dehydrated condiments, plain yogurt. Excellent ofuro on top floor of adjacent building overlooking lake. Outdoor (rotenburo) option. Good location at east end of town at opposite end from main bus eki, but public stop nearby. Takes 1-2 hours to walk to or from rope tow to Usu-san. Hourly bus from JR station costs ¥340 pp.

Miinukset: No wifi, and front desk not staffed in morning. Old plain building but clean with windows that can open.

Plussat: The location was central, the room was comfortable and the dinner and breakfast were good.

Miinukset: The hotel décor was a bit worn and tired. The onsen area did not look very appealing

Plussat: Location is good, near the lake. Can walk to see firework at lake. Dinner was good.

Miinukset: Window was not clean. Curtain in bathroom was dirty. Facilities are very old.

Miinukset: Japanese suite without any chair ,I do not know to wear shoes ?

Plussat: This hotel is old but I enjoy every bit of it. It's quiet, low dense, mainly locals staying in this hotel. Due to not many guests in the hotel, I was able to enjoy the onsen alone. For better view, we can also enjoy the rooftop onsen for free at the sister hotel opposite. Each room is equipped bathroom and bathtub, so we can take shower in the bathroom if we are not comfortable to shower in the onsen facility publicly. We stayed here for two nights during early Nov and we really enjoyed the food be it breakfast or dinner, feels like eating home cooked food every meal. Will definitely choose this hotel if we are to visit toya again.

Miinukset: The hotel does not accept credit card.

Plussat: I will respond gently. As it is this season's price so so.

Miinukset: None There are no common tea and tea sweets at the inn. The room smelled like tobacco. The room shakes as you go up and down the stairs.

Plussat: Lake Toya is a small town so everything was close by. There are nice restaurants near the hotel which was great.

Miinukset: The place is not heated outside of your room so be prepared to feel very chilly in the winter.

Miinukset: Daiwa Ryokan is old, worn out and old fashioned. It is a ‘tired’ place with a tired host and tired interior, tired common facilities and a very basic onsen. If it had been half price all ‘‘this would all have been okay- as the our room itself was clean and okay despite it’s old. But the level is much more a cheap backpackers place than a place where you enjoy a family vacation.

Plussat: Onsen

Miinukset: The whole place was cold, except room with heater.

Miinukset: There are many ants running on the floor. It is disgusting ! We have to sleep with the ants. Japanese hotels should not be like this!!!!!!

Plussat: Really nice Ryokan, good breakfast, the family owners are nice and helpful. Real onsen with thermal water.

Plussat: Place with great charm. The staff were very kind, spoke English and they were super helpful. Fantastic location for real taste of traditional ryokan, 1 min walk from lake Toya. Great location!

Miinukset: Unfortunately because we went off season, we couldn’t have breakfast, but I read other reviews saying how delicious it is!

Plussat: The bath was good.

Miinukset: Service was horrible. The manager was extremely rude and impatient. His grandson (I suppose) was nice though. Men’s room was so small it was difficult to use. There were no curtain in the room so we got woken up at 4am.

Plussat: Good location. We had a 4 person room and it was spacious and comfortable. The shared bathrooms were clean. The young guy who checked us in was friendly and spoke good English. I love all the Ultraman figurines and toys throughout the hotel.

Miinukset: The flooring and walls are in pretty rough condition. A lot of the lino has been repaired using craft tape.

Plussat: Itse Toya Lake paikkana on hieno ja mielenkiintoinen.

Miinukset: Ryokan oli vanha, ränsistynyt ja paikoin vulgaanisten vaurioiden tuhoama. Rakennus on painunut, osin murtunut. Edellyttää peruskorjausta.