AC Hotel by Marriott Valencia

The worst experience in over 25 years of traveling. The receptionist Raquel was extremely rude and made outrageous racist comments. At the check out she ignored two elder Asian ladies (my aunts) and started to chat about the weather and parking with the Spanish man who came after us. When she was asked to check out the ladies that were late to the airport and actually were in line before that man she said: So what, I am here from 7 am, you can wait. Then she turns and says in Spanish how horrible these Chinos (they are from Kazakhstan by the way) and what do they want here. When I confronted here and told her it’s not ok to discuss people in the language she thinks they don’t understand, I’m fluent in Spanish, she got angry and started to throw the papers on the counter and switched to Spanish continuing in a raised voice that we should know our place as we are in Spain and she will tell whatever she wants. If we were not short on time we would wait to see the manager who was of course “not there “. After she literally shoved the bill in our hands she said Now go! Never ever in my life and in my career as a tour operator have I witnessed such an outrageous behavior. Will never return and for sure tell everyone to avoid that horrible place.

It was possible to get a kettle and coffee cups to the room (extra service - free of charge). Lobby and restaurant personnel was really friendly.

The mattress on bed was hard and uncomfortable. It was necessary to remind personnel a few times on ordered foor for breakfast - eggs and gluten free rolls.