Viella hotellit lähellä Vielha Ice Palace

Plussat: very polite staff. Excellent breakfast with local products

Plussat: very good breakfast, the hotel is very clean and modern

Miinukset: rooms are unexpectedly tiny. Parking is 10 euros extra, or a lot of driving around. No AC, which nowdays can be a big problem in the middle of July.

Plussat: Hotel was excellent. Very clean, great location, very helpful staff and fantastic breakfast.

Miinukset: Walls are a little thin!!

Plussat: Convenient for town, friendly and helpful staff. Fair price and very clean.

Plussat: Really good value for money. Wonderful breakfast! Receptionist greeted us with such a friendly attitude. Owners are so attentive, always on hand. We have stayed here 3 years now, never had a problem. Always try to stay here on our way back from UK.

Miinukset: Nothing

Plussat: Very friendly owner and staff. This hotel is a family business and you can feel that. Breakfast buffet was big and everything was fresh. The room was very clean and cosy. Baby chairs are also available. We can highly recommend this place!

Plussat: Superb breakfast, home made and local products. Staff attention was outstanding. Centric location with good restaurants and services at walking distance.

Plussat: Staff were amazing and the location was beautiful also the hotel was spotlessly clean

Miinukset: There was nothing to dislike

Plussat: The location is good, providing an easy walk into town. The underground parking provided a secure place for our motorcycles. The receptionist was the star of the hotel. Her bubbly enthusiasm really impressed us and gave us a very warm welcome. Breakfast was nice, with a range of home-made produce.

Miinukset: The room was small and rather basic.

Plussat: Very friendly staff and owner of the hotel. You can see the couple who own the hotel all the time helping to tidy up the place and talk to their guests even they don’t really know English. Receptionists are very helpful. You get motorcycle parking in their underground garage. Will definitely come back again as we felt very welcoming

Miinukset: Nothing

Plussat: The service

Plussat: Accommodation, staff and breakfast perfect for us. The location of the property is spot on. We travel to Vielha several times a year for food shopping and this hotel fits the bill. Well done.

Miinukset: We had to wait 40 minutes on entrance day (no one on reception). We had toilette ammenities only first day. Last day they "forgot" to arrange our room, but not to enter and open our balcony. We had separate beds and spring matress were not comfortable. Courtains were very tight and few daylight available. When closed by key (at night) outside door of hotel opens with difficulties.

Plussat: Cheap and good hotel.

Plussat: Pleasant owners and willing to help.

Miinukset: When going out we had to leave the key. Made me feel a little vulnerable to anyone picking up the key and entering our room.

Plussat: Great views over the valley.

Miinukset: The pool had been drained, which I had not been notified of.

Plussat: Wonderful location, very comfortable

Miinukset: Afternoon reception staff were brilliant. The morning ones on the day I left we’re about as unhelpful as it’s possible to get.

Plussat: Great big room, good shower, nice view and superb dinner and breakfast.

Miinukset: Unattractive building, utilitarian bedrooms.

Plussat: What a view

Miinukset: Dinner was dissapointing

Plussat: The views from this hotel are breathtaking

Miinukset: N/a

Plussat: The staff has always been very nice even though we were always about to be late at each breakfast and diner. We really enjoyed the service offered and the kindness of everyone. The spa facility is really wonderful.

Plussat: Incredible breakfast. Amazing views from the hotel, but not from our room (faced parking lot). A bit outside town, but it's a 2 minute drive, and there's plenty of free parking.

Miinukset: AC was fine, but could be better.

Plussat: Great hosts, food, location

Plussat: The helpfulness of the owner, who recovered an important item I had lost

Miinukset: The window opens on a narrow internal space, no air flow, not any view.

Plussat: Great atmosphere , stuff kindnesd

Miinukset: No parking There was a small step in the middle of the room which cause us a lot of anoying feet pains..

Plussat: Our evening meals and breakfasts were varied and wonderful cuisine. The staff couldn't have been more cooperative.

Miinukset: No parking.

Plussat: Location and comfortable room

Plussat: Despite a very busy restaurant we were served very promptly, efficiently and the food was excellent. Breakfast also good and they remembered to provide gluten-free bread for my wife at dinner and breakfast.

Miinukset: Parking is some 200 yards distant and it is not easy to "drop off" outside the hotel.

Plussat: Food was good as some dishes local. To have the spa was an added extra. Location chosen by my son and family.

Plussat: What impressed me most was the meals. Breakfast was continental, not a great choice. Lunch and evening meals were great. The host was very attentive and explained in English all the menu, which I can add was quite extensive. Fantastic value for money, quickly served and very tasty. The overall look inside the place was charming and full of character.

Miinukset: When I booked I requested a quiet room but got one overlooking the Main Street which was very noisy first thing on a morning with the volume of traffic. There were plenty of other rooms available in the hotel which were unoccupied and certainly quiter than ours. Our room smelled of cigarette smoke which lingered on for the three days we were there.

Plussat: The included spa was for free really nice and the location was actually perfect. Moreover, the restaurant offered the possibility to repeat as much as you can.

Miinukset: The room was a bit old faishoned

Plussat: The hotel was very nicely decorated. It had character and was clean.

Miinukset: Loved our stay but just two things that could have made it better........ It would have been nice if we were informed atthe time of booking that it was a twin room. Whereas it said either a twin or double. From experience usually its a double bed unless you ask for twin beds. We had to rearrange the room and push the beds together. we didnt have a good nights sleep as the beds kept separating. The other thing was the sauna and jacuzzi room, it smelled a little damp and seemed like there was no fresh air at all. I understand that it would be hot in the room but maybe better ventilation to avoid the stale air.

Plussat: Central location, close to everything. Great bath, plenty of hot water. Welcoming staff. Room cleaned and towels replaced on request.

Miinukset: Location on the main road; can get noisy with lorries passing by early in the morning. No air-con, but if opening windows there is traffic noise. Furniture a bit shabby; broken drawers in wardrobe, torn curtains. No kettle. No washing machine.

Plussat: Location very good

Miinukset: The children's bed was an extremely uncomfortable sofa bed, the kitchen dated and too small - almost impossible to cook anything as the plates were too small for the provided pans, the fridge froze everything as the freezer compartment had no door

Plussat: Secure underground parking. Short walk to restaurants. Spacious clean apartment with basic kitchen facilities including fridge.

Plussat: The location is perfect and amazing views from the penthouse!

Plussat: Excellent service from reception, central location, washing machine and dryer for hotel guests.

Miinukset: Very uncomfortable bed and it was very warm upstairs. Missing ceiling fan like downstairs

Plussat: big room, garage in same building, lift direct to garage

Miinukset: Check in only available after 4 pm, no receptionist till 4pm. Rooms not properly cleaned

Plussat: Apartment was cleaned every day. Close to town centre. Excellent centre for walking and outside activities. Dog friendly.

Miinukset: Need to be aware that front facing apartments are on a busy main road.

Miinukset: Location very noisy

Plussat: Excellent value for money. Ideal for a short break. The receptionist who was on duty when we checked in on Saturday 14 September and on check out following morning was an extremely helpful and friendly young lady, a credit to the company, who went out of her way to provide us with wine glasses from the bar, none being provided in the apartment, strangely.

Miinukset: Although well provided for with plates and cutlery, only glasses for drinks were 6 pint beer glasses!

Plussat: The breakfast is stupendous, probably one of the best i gave tried, especially price wise very good value. Also a spare key is provided to keep the AC ruuning all day if you wish ( we visited in late July, and some days it hit 30 Deg C)

Miinukset: The only thing i did not like was on booking.com i was informed i would be charged on checkout, but the moment i entered my credit card details i was charged, abd from the that moment on could not cancel, without out losing almost the enture cost of the rooms.

Plussat: No

Miinukset: Nothing

Plussat: Incredible value. Perfect location. Excellent breakfast. Amazing jacuzzi/spa/pool area. Super friendly staff Definitely returning!

Plussat: Staff very friendly and helpful.

Miinukset: Buffet's quality should improve. Specially dessert. Really not good for a 4* hotel.

Plussat: A very nice touch was when we arrived back one evening we had cake and Cava on ice waiting for us as it was my wife's birthday, plus birthday greetings.

Miinukset: Nothing really.

Miinukset: We asked for a double bed and received 2 single beds attached although in booking it was specifically mentioned we will get a double bed, The receptionist didn't even try to find a solution for us. In order to use the spa there was an extra of 15 euros per person a day and on that extra you need to buy a hat for the pool in 3.5 euros even though we had plastic hats for the shower( that weren't enough for them). We arrived at 1830 so only 1.5 hours left to use this facility and an total extra cost of 75 euros for 4 persons was added..the receptionist wasn't willing to help us and said that a bad review is a fantastic way of solving that issue, not really a way to solve problems with your clients,but the bad review is written Another problem we faced was a smell of pee in the corridor of our floor and in general the experience of the hotel was disappointing.. fortunately the nature surrounding is amazing and beautiful, next time we come back to viehla wont be to tryp hotel!

Plussat: Nice hotel with spa (cost extra money) Very good breakfast The staff are freindly and helpful

Miinukset: The hotel is kind of old

Plussat: The staff at the reception was

Miinukset: Generally the hotel met expectations vs. advertised information. The rooms were OK excluding two points: the fact that all AC outlets were disconnected I guess to prevent us from charging our phones etc. Corridors smelt bad, either due to smoking in the past or bad ventilation. Upon arrival we were told we will be granted free SPA access only if we ordered breakfast for the whole duration of our stay. We were told we will have to make the decision within half an hour of our check-in. We weren’t interested in eating all days at the same place and planned on leaving early before breakfast on our departure day. We asked to buy breakfast and get SPA access for a single day but were declined. Overall this may be a business decision and I cannot argue with the hotel policies. It's their choice. However I did feel that the way this decision was taken by one of the managers was hostile and unfriendly. This was the only time we felt like it during our stay in the Pyrenees.

Plussat: Location, comfy bed, nice staff

Miinukset: Breakfast could be a little better, but it is decent enough.

Plussat: The staff (workers) were good and the spa.

Miinukset: I didn't like the food. Was cold and for be a 4 star hotel was like 3 star. l