Mason & Rook Hotel

Staff is very nice. Location was good. Room is large and TV is huge.

It must have been a nice “design” hotel a few years ago but has not been up-kept. The carpets and walls looked a bit beat up and the elevators smelled. The air conditioning was extremely loud and woke us up in the night. But the lack of cleanliness was most disturbing. The shower tiles were very, very dirty. We also had holes in the bed sheets and the shower pressure was non existent. ( see photo attached). After complaining we moved to a new room which was not much better.

Attention to detail

Only valet parking available at extra charge

Everyone was incredibly friendly. The service was just out of this world.

Great hotel. Good position. Good staff. Perfect.

I enjoyed the atmosphere. It was definately more social and less like other hotels. It was a great experience.

I love the the original amenities in the mini bar. At the beginning we didn´t really know what to expect from the whole place due to the whole decoration being so rare and original, but we ended up enjoying it...the atmosphere is a lot of fun.

There was no lotion available in the toiletries. The room service hours were kind of limited. There were some really nice people in the staff but some others looked a little annoyed and just too eager to go home.

the decor was very interesting, the staff was very helpful and even went so far as to look up metro delays for us as we sat in horrible traffic.

there was a dirty washcloth in the bathtub when we checked in and there was no vending available that i could locate.

Very nice hotel and attentive staff. Made us feel very welcome and the decor was very nice. Free champagne at night was a nice touch! Had a room we could keep our bikes in which was nice.

No coffee in room, no real desk to work on were my only gripes. Nice big flat screen but no HD TV was a bit of a disappointment (although have been in other hotels with same set up). Not a big deal, though, locale was nice and overall we thoroughly enjoyed our stay.