Westgate Historic Williamsburg Resort

Terrible place to stay

Nothing

The hotel is not advertised correctly. Pretty much everything I thought I was getting I didn't. When we checked in the WiFi didn't work, the shower curtain was stuck and didn't close, the phone was dead and had no dial tone, and the furniture was broken. When we called up to let them know about the WiFi it took them 20 minutes to tell us that they already knew! A little heads up would've been nice. We got a full refund but I never plan on coming back to this hotel. I've worked in hotels most of my life and this is the worst I've ever seen that is not a motel on the side of the highway. Also don't be filled by the name it's nothing close to a resort

SHOULD HAVE SLEPT IN CAR

Only thing I liked was the facade and concierge (Darius)

I didn't like the permanent pooh smell, the jerry curl tumbleweed, the coffee maker but no coffee, the candy wrappers and toiletries in our room left by previous guests, the half-hour long check-in process, the stains all over the furniture, there being no breakfast...but that's just me.

Trying to call a motel a resort

Maintenance staff was friendly. Only other good thing was location to attractions.

We were put up in the "newly renovated" cottages. None of the staff were familiar with the old fashioned keys we had to uses. We were told they were renovated but the whole room smelled musty, the bathroom was so dirty I bathed in flip flops. Within an hour of arriving I realized there were no trash cans in our room. Took them over a half hour to "try to find us one." Our toilet ran constantly the first night and sink wouldn't drain. Maintenance was nice and fixed it, Had to request new towels - planned to use 2 days to save the resort water but they never dried. No clothes hangers. Our door to our room that lead outside only shut if locked and you could see light shine through. Had a variety of ants, spiders, and bugs. Last morning there my husband found a baby snake in our bathroom. Sign on back of the door said it was the princess Ann motel. Googled it and was from the 40's. Clearly the resort has put little effort into updating them. It feels like a run down motel and was far away from the "resort". We drove through back alleys by dumpsters to get to it. Mattress was new but hard as a rock.