Zacatecas hotellia

Plussat: All in the hotel is fantastic, the view, the staff, the room, a magic experience.

Miinukset: Poor and expensive Restaurant's food.

Plussat: The location was perfect. Tucked away behind the road and across from a wonderful walking park. The hotel itself is beautiful and the rooms are huge and amazing. I did not eat breakfast there but I did have dinner and the chef is very talented. I wish I could have stayed longer and explored more of what the hotel had to offer. There are stairs to the various levels but also an elevator for those who prefer that way of getting up and down. This is one of the most beautiful hotels I have stayed in and I highly recommend it if you are in Zacatecas.

Plussat: Truly unique experience. Bar in the old bullring tunnels. Very comfortable room and bed. Very pleased with my stay here. Highly recommend

Miinukset: Food

Plussat: Luxury apartment was actually larger than the photos show and I loved the jacuzzi as well as the view. Location needs to update its photos of each room category because the room itself was nicer and larger than the photos show. Super unique and historic place to stay and centrally located. Staff were very attentive and the place has all services (valet parking, room service, in room massage available etc). Walking distance to main attractions and included parking; they even stored our car for us after checkout. Impeccably clean. There were nice small details like a complementary candy we found upon entering, slippers, and a thank you note which arrived to my email at checkout. Room was quiet.

Miinukset: The bed was too hard for my liking (I understand it is a traditional Mexican hotel type bed...but personal preference for this level of location would be softer). TV could use an upgrade to Smart TV. I had changed my reservation via the booking.com portal and when I arrived staff and management were unaware and I ended up having to show the reservation to them again and then wait over 20 minutes more for the room to be prepared. Since we had such a short time in Guanajuato and had arrived well after the standard checkin time we were annoyed to wait and lose time and were also hungry and waiting to go to dinner. Staff at that moment might have offered us a glass of water or told us to go sit in the restaurant or something (I manage hotels and would have personally problem solved in this way). I use booking.com from the management side and I see the modifications coming through my email immediately so believe this to be an oversight of Quinta Real not booking.com. I would have liked to have more drinking water included or at a better price. Management should update its photos of each "room type" on booking.com because the same photos appear for luxury as well as the normal room.

Plussat: Love this hotel! Second time visiting from the US and decided on staying here because of the wonder time we had last time.

Miinukset: Rooms seem a bit dated, not like I remember.

Plussat: Beautiful property! The location is great, right in the heart of the city. It's a big property, sort of like a hacienda or small village square, it's pretty cool. Not the standard building with 4 floors. Staff are friendly and helpful and always ready to laugh and bring joy to the day. Sunday brunch was delicious. They treat you well. We'd stay there again.

Miinukset: The bathroom sink area was dark, hot and humid, pushed back into a closet type area. Beds and pillows were a bit firm as well.

Plussat: Location and architecture

Miinukset: Poor value for money it just fell well short

Plussat: Staff super friendly

Miinukset: Bathroom in the roo

Miinukset: Very expensive and not worth the money

Plussat: The location was great. The service too. One night there was a lot of noice outside the room and the office took care of it immediately.

Plussat: I loved everything about this hotel, Staff very attentive, best of all withing walking distance to everything.

Miinukset: My Room was to close to Kitchen's back entrance, too much noise early morning, whistling, talking.

Plussat: Location, the bar area, very comfortable beds

Miinukset: There is no AC just fans You get no free access to the business centre in the hotel

Plussat: Location

Miinukset: No air conditioning

Plussat: The breakfast was delicious and had a lot of variety. The hotel is beautiful, well maintained and positioned in the center of the historic district.

Miinukset: Nothing disliked.

Plussat: The place is beatiful , rooms are cool

Miinukset: no room has air conditioning, it is a very expensive hotel without air conditioning, it lacks maintenance!

Plussat: super clean, comfy beds.

Miinukset: everything was great

Plussat: The rooms, facing the cathedral, being so close to everything

Miinukset: They cleaned our room until 3 pm!!!!!

Plussat: Your property is great. The location is a great location. The food at the restaurant is so delicious! The staff all around is great. I am a big fan of spicy salsa and at restaurant was super. The city is the greatest colonial city that we had we ever seen and we been all over the world.

Miinukset: The only reason is that we didn’t’ stay long enough but we plan to go back sometime in the future.

Plussat: Staff, Location were amazing very clean, very secure place.. Definitely will be staying at this hotel again !

Plussat: Centrally locates but still quiet. Breakfast is very good.

Plussat: the comfy bed the view to the old town (cathedral usw.)

Miinukset: the rain

Plussat: Everything was great

Plussat: My suite was spacious and comfortable. The views from my terraced were astounding!

Miinukset: Liked everything!

Plussat: Staff were very friendly and helpful and tried to accommodate our lack of Spanish

Miinukset: No external window, but still bright. No English language television, but I could live without it.

Plussat: Location, acomodations, room space.

Miinukset: Internet is not stable, aside from that everything excellent.

Plussat: Very clean, spacious and close to downtown.

Plussat: overall everything was excellent! Walking distance to every shop and resturant.

Plussat: The location is perfect, the staff is super helpful.

Miinukset: its a little bit noisy

Plussat: Great views of the city! The staff was super nice and the beds sooo comfy

Miinukset: It is up hill from downtown so you need to be in shape to go up

Plussat: continental...roof top dinning room....upscale

Miinukset: selfish....I speak only english..and missed CNN on TV

Plussat: Cleaning

Miinukset: Breakfast

Plussat: Very comfortable and clean rooms. Friendly staff. The breakfast buffet was delicious and fresh. Very good location just a few minutes away from downtown. Very quiet and beautiful view, at least from our room.

Miinukset: No swimming pool..

Plussat: Just the regular city express kind of hotel.

Miinukset: The location far from downtown.

Plussat: Very comfortable

Plussat: Nice facility

Miinukset: It needs a pool

Plussat: Great location and super clean

Miinukset: The check out processed. Front desk staff was not helpful

Plussat: Ser abive

Miinukset: Everything was great! Room, staff, lo catión and ser vice!

Plussat: Location and service

Miinukset: Everything was good.

Plussat: The personnel was very professional specially Rosy in the restaurant made it possible for us to have breakfast even though we it was lunch time

Plussat: Value for what you get. Super spacious rooms. Best location of all.

Miinukset: They ask for a Deposit in cash which is a very outdated practice. The Deposit requirement is not mentioned anywhere in the Property Profile.

Plussat: The internet was ok

Miinukset: Cleanliness - rooms were super dirty and old. First room assigned smelled like urine and had no ventilation. Hairs everywhere - even in the second room assigned. Stains on sheets. Hallways had the same trash from the first day I got there until checkout, instead of picking up the trash and laundry garments, the staff just tosses it to the hallway. NO hot water. Staff was super unfriendly, the reception manager told me there was nothing ha could do about the rooms being dirty because he was not the one that cleans them. Bell boy was DRUNK when he greeted me. The food we were served during dinner was stale and obviously reheated from a prior meal. There is zero privacy in the rooms, walls are paper thin and maintenance is done at early hours of the AM without any regard for the guests. Oh and after my checkout I had a big scratch on my car, but of course the hotel is not responsible for damage to vehicles. DO NOT STAY HERE

Plussat: View the all city at night

Miinukset: The room, service staff, bad meals

Miinukset: Check in process was the longest I’ve experienced in my travels. Rooms are old and dingy. My family was charged for breakfast even tho booking.com stated it was included.

Plussat: The rooms

Miinukset: It needs a heater

Plussat: Location

Miinukset: Everything is separated: rooms, restaurant

Plussat: The property felt very secure and the staff was incredibly helpful. The room was well furnished. The bar had an enjoyable smooth jazz band playing in the evening and the bartender served me some delicious drinks. We had trouble ordering pizza as I had the wrong phone number and was nervous about my poor spanish speaking ability, so I asked the front desk gentleman for help and he did me the huge favor of putting in the order for me.

Miinukset: We had difficulties connecting to the wifi. It would connect but then lost connectivity and hardly reconnected after that. This problem happened many times during my two weeks in Mexico at most hotels and Airbnb homes at which I stayed.

Plussat: Old and dirty rooms, it doesn't look like the pictures at all. I felt conpletely dissappointed.

Miinukset: The rooms are too old and dirty. Really noisy. For me by far the worst hotel experience. It is completely wrong to show pictures that don't belong to what you're buying. I have some pics of the room I can share if you're interested in looking at them.

Plussat: overall was a good stay, this property is huge . Very close to downtown.

Miinukset: The room I was assigned to was really far away from the lobby so there was a lot of walking. It's a huge property.

Plussat: Clean, quiet really nice staff.

Miinukset: There was no heating the temperture dropped down to -4 C

Plussat: Rooms have kitchen and a small dinning table so if you want to save money you can cook.

Miinukset: Layout is not good. You have to walk a lot, use elevator (old, small and slow) and go by stairs to get to the gym, pool, rooms or lobby. The gym is really small and the equipment is old. The pool is only for kids.

Plussat: There is a lot of Space in the Rooms, bed was OK. I had a wonderful view from the balcony to the "Cerro de la Bufa". I will definitely return.

Miinukset: Our villa had no direct access to the parking lot, so we had to walk a little bit.

Miinukset: Hotel was in a separate town. $8 cab ride from center of Zacatecas. I asked for refund when I arrived and discovered the situation. I was told only the booking agency could give a refund. The booking agency told me it was up to the hotel . I did not use my 4 night reservation and am disputing the charge with my credit card company.

Plussat: Location. History of the place.

Miinukset: Staff was not very helpfull. No dining room. Parking was limited.

Plussat: The room was nice and clean.

Miinukset: Access to the hotel and room was 99 steps without elevator.

Miinukset: Beds were too hard. Shower not good. Toilet seat not good. Room was too warm with no good ventilation. Air conditioning did not work. Too much noise through the night.

Plussat: Nice place beautiful love the bar great guy working there and receptionist

Miinukset: Rooms small shower weak in showers one small shampoo and lotion for two

Plussat: The building is nice, is located at the downtown, close to some restaurants and bars, the tours and tourist attractions are a few steps away.

Miinukset: The breakfast could improve.

Plussat: The staff was very helpful and friendly. The view from our room, 4th floot, was spectacular . The breakfast was good and service was excellent. The location was perfect.

Miinukset: The beds were hard and small. The sheets and towels very old. The curtins didn't open or close properly.

Plussat: Location was great, good food, free parking.

Miinukset: A bit noisy. Easy to hear the noise from other rooms and from the corridor.

Plussat: Location

Miinukset: The room they assigned me had no windows! It looked wore down and the furniture looked old

Plussat: Breakfast was good. Staff was very nice and responsive.

Miinukset: Not very clean. There were stains on the comforter, carpet was way past its prime, and stains in the bathroom.

Plussat: Location and the staff super attentive.

Plussat: Great location. The breakfast is cheap and pretty good. If you don’t like noise this place is not for you. It’s good when traveling with a big group. They are slowly renovating each room but still a little dated. If you are an easy going traveler this place will do what it needs to for you. Not worth spending the rates money up the street.

Miinukset: No AC and the towels could be better.

Plussat: The staff went out of their way to help. They were extremely kind and patient with us. We felt safe. I love my room. I had a porch with a view of outside and the church.

Miinukset: I wish the top of the windows could close in the bathroom. I also spent some time trying to get the tv to switch to english. That didnt work.

Plussat: Location was excellent

Miinukset: Very basic tiny room

Plussat: I loved the location of the hotel it was truly right in the center of town.

Miinukset: I did not like that there was no AC in the room and the fan wasn't powerful enough so I had to ask for another one. Additionally I was told I was going to have a king size bed and instead got a full size bed and had to swap rooms with someone else. The room was soooo outdated and the carpet was old and dirty. The bathroom was the worst for me as there was a weird smell coming from the sink and the shower curtain looked like it was from a horror movie.

Miinukset: The wifi doesn't work in my room .

Plussat: Short distance to points of interest. A lot to see and do food and entertainment was very good and inexpensive Transportation is very good and inexpensive museums are inexpensive

Plussat: Location, staff and price

Miinukset: Bed not that comfortable

Plussat: Locations

Miinukset: Somebody enter our room and look through our belongings

Plussat: Location, staff, cleanliness, hot water, authentic vibe.

Miinukset: The only major issue I had was lack of hot water in the morning and I had to get a cold shower.

Plussat: The location.

Plussat: For travelers who matter more to enjoy the surroundings than staying inside the hotel this is a very good option. Excellent location, close to all important city places. Safe surroundings. Restaurants and museums few minutes away by walking. The hotel covers the basics very well. No luxury, but simple well working services. Excellent staff service, very helpful.

Plussat: Close to the Centre Cheap for the stay (35$ US per night) Parking place in the front of the hotel available and as well in the hotel area available After claiming about the water incapacity, gave me a new room immediately

Miinukset: First room I accommodate, water was not warm and less pressure Tv signal was bad Internet connection available but very slow (was accommodated in 5th floor)

Plussat: Good location, it is 2 blocks to Cathedral. It's near many touristic sites, like buildings, churches and museums. Room was big. Staff was friendly and helpfull. They have a restaurant. Everything was clean. It was cheap.

Miinukset: Bathroom was tiny. Not so tiny but there not was a little furniture to put things like brush hair, brush teeth. etc. Beds were a little hard.

Plussat: Hard to get to it streets not marked propery

Plussat: Super nice and modest hotel. Clean, fresh and comfortable with TV and cable included. Super fast WI-FI. Your best option to be in downtown of Zacatecas, near of restaurants, bars, and square plaza surrounded of Colonial touristic architecture. There is a restaurant within the hotel.

Miinukset: You can hear people around, but not crowded nor noisy.

Plussat: - Location at the downtown - Pretty gentle staff - Restaurant

Miinukset: - Breakfast not included - Bathroom was pretty locked - In our room the shower gets a bit flooded because of the stuck sewer

Plussat: It was a very nice location. Had great breakfast and dinner menu.

Miinukset: The hotel did not have an elevator. We had to carry our own luggage to our rooms.

Plussat: Quiet room

Miinukset: Train

Plussat: > Attencious staff; > Good breakfast.

Miinukset: > Not cleanliness; > Water of the pool in bad smell; > Mattress should be changed by the age; > Bathtub keeps water; > Bath towels did not smell good; > Not enough power plugs near from beds, and those with poor contact.

Plussat: Pool and Gym

Miinukset: Breakfast