Zacatecas hotellia

Plussat: The building is beautiful and the artwork quite lovely. The public spaces are nice and the location, right next to a park and in walking distance to most tourist sites is terrific.

Miinukset: The rooms have been neglected for many decades. When did I last see a sculpted avocado green wall to wall rug? Maybe in 1970? And without a fitted sheet or mattress pad, the bed became full of wrinkles and quite uncomfortable. But by far the worst thing about this hotel was the service-or lack thereof. Our room was not made up the first day we were there until we returned from a long day of exploring the city in the late afternoon. When we ordered coffee through room service it took three days for the tray to be removed. When we asked for a bucket of ice in our room it took three calls to finally get some. The staff is either on strike or has never been trained.

Plussat: Beautiful arquitecture and desing very unique Hotel

Miinukset: Bathroom towels very old and not nice at all for a hotel like this they could be alpt better !!!!! Bathroom not really clean tub with hairs from previous guests and not enogh water on top the tub didnt drain quite well But overall very very nice hotel !!!!!!

Plussat: They include breakfast . But no body tell us what kind of breakfast on Sunday they have bufete . We ate the bufete at the they charge

Plussat: It was centrally located a few blocks from the Cathedral and from the main street where we took a tour bus. The customer service was excellent, the restaurant with mariachis gave us a good impression and the food was really great. We had breakfast there and even the café de olla was really good. The room with a beautiful view was very quiet , it has a nice living room and we got sleepers and all kind of supplies: toothbrush, shower cap , shaver, sewing kit and so on.

Miinukset: n/a

Plussat: Great location and exceptional staff

Miinukset: Menu was weak

Plussat: Location.

Miinukset: Room was not ready at checkin time. Beds are small. Rooms dated.

Plussat: Great breakfasts and perfect location.

Plussat: super clean, comfy beds.

Miinukset: everything was great

Plussat: The rooms, facing the cathedral, being so close to everything

Miinukset: They cleaned our room until 3 pm!!!!!

Plussat: The suite

Miinukset: The staff kept lying about my suite transfer The parking attendant was very disrespectfull

Plussat: Your property is great. The location is a great location. The food at the restaurant is so delicious! The staff all around is great. I am a big fan of spicy salsa and at restaurant was super. The city is the greatest colonial city that we had we ever seen and we been all over the world.

Miinukset: The only reason is that we didn’t’ stay long enough but we plan to go back sometime in the future.

Plussat: Beautiful property! The location is great, right in the heart of the city. It's a big property, sort of like a hacienda or small village square, it's pretty cool. Not the standard building with 4 floors. Staff are friendly and helpful and always ready to laugh and bring joy to the day. Sunday brunch was delicious. They treat you well. We'd stay there again.

Miinukset: The bathroom sink area was dark, hot and humid, pushed back into a closet type area. Beds and pillows were a bit firm as well.

Plussat: Location and architecture

Miinukset: Poor value for money it just fell well short

Plussat: Staff super friendly

Miinukset: Bathroom in the roo

Plussat: Place is beatiful,close to downtown,big and comfortable rooms,very polite service people.

Miinukset: I didnt'like the new year's dinner celebration that was organized by the hotel,it was too expensive,$3,900 pesos for two people,food was fine,nothing extraodinary,tequila,whisky and vodka,no wine for dinner,also I was hoping to have mariachi instead of a musical group,next time I don't pay for new year's dinner.

Miinukset: Very expensive and not worth the money

Plussat: The location was great. The service too. One night there was a lot of noice outside the room and the office took care of it immediately.

Plussat: I loved everything about this hotel, Staff very attentive, best of all withing walking distance to everything.

Miinukset: My Room was to close to Kitchen's back entrance, too much noise early morning, whistling, talking.

Plussat: Staff, Location were amazing very clean, very secure place.. Definitely will be staying at this hotel again !

Plussat: Centrally locates but still quiet. Breakfast is very good.

Plussat: 2nd stay, just as great as I remembered.

Plussat: the comfy bed the view to the old town (cathedral usw.)

Miinukset: the rain

Plussat: Everything was great

Plussat: The location is perfect, the staff is super helpful.

Miinukset: its a little bit noisy

Plussat: continental...roof top dinning room....upscale

Miinukset: selfish....I speak only english..and missed CNN on TV

Plussat: Great views of the city! The staff was super nice and the beds sooo comfy

Miinukset: It is up hill from downtown so you need to be in shape to go up

Plussat: Location, acomodations, room space.

Miinukset: Internet is not stable, aside from that everything excellent.

Plussat: View and location are very good. Staff is nice and helpful. Parking garage is a big plus. Zacatecas is complicated.

Miinukset: Rooms are a little small.

Plussat: Center cide it was good

Miinukset: closed to city downtown

Plussat: overall everything was excellent! Walking distance to every shop and resturant.

Plussat: Very nice stuff Would recommend to friends.

Plussat: Very clean, spacious and close to downtown.

Plussat: Kind of new building good location

Miinukset: Very tight room and most importantly widows are sealed no ventilation other than the a/c Some sewage smell at night coming from bathroom

Plussat: Location, clean facility and good breakfast

Miinukset: Room cleaning service

Plussat: Location and friendly staff

Miinukset: Found some hair on the bed and shower stall

Plussat: Location and service

Miinukset: Everything was good.

Plussat: The personnel was very professional specially Rosy in the restaurant made it possible for us to have breakfast even though we it was lunch time

Plussat: Cleaning

Miinukset: Breakfast

Plussat: Very comfortable and clean rooms. Friendly staff. The breakfast buffet was delicious and fresh. Very good location just a few minutes away from downtown. Very quiet and beautiful view, at least from our room.

Miinukset: No swimming pool..

Plussat: Just the regular city express kind of hotel.

Miinukset: The location far from downtown.

Plussat: The room and bathroom were exceptionally clean! It was quiet and there tempeture was just right.

Miinukset: The quality of the bath towel.

Plussat: Very comfortable

Plussat: Value for what you get. Super spacious rooms. Best location of all.

Miinukset: They ask for a Deposit in cash which is a very outdated practice. The Deposit requirement is not mentioned anywhere in the Property Profile.

Plussat: The internet was ok

Miinukset: Cleanliness - rooms were super dirty and old. First room assigned smelled like urine and had no ventilation. Hairs everywhere - even in the second room assigned. Stains on sheets. Hallways had the same trash from the first day I got there until checkout, instead of picking up the trash and laundry garments, the staff just tosses it to the hallway. NO hot water. Staff was super unfriendly, the reception manager told me there was nothing ha could do about the rooms being dirty because he was not the one that cleans them. Bell boy was DRUNK when he greeted me. The food we were served during dinner was stale and obviously reheated from a prior meal. There is zero privacy in the rooms, walls are paper thin and maintenance is done at early hours of the AM without any regard for the guests. Oh and after my checkout I had a big scratch on my car, but of course the hotel is not responsible for damage to vehicles. DO NOT STAY HERE

Plussat: View the all city at night

Miinukset: The room, service staff, bad meals

Miinukset: Check in process was the longest I’ve experienced in my travels. Rooms are old and dingy. My family was charged for breakfast even tho booking.com stated it was included.

Plussat: The rooms

Miinukset: It needs a heater

Plussat: Location

Miinukset: Everything is separated: rooms, restaurant

Miinukset: Hotel was in a separate town. $8 cab ride from center of Zacatecas. I asked for refund when I arrived and discovered the situation. I was told only the booking agency could give a refund. The booking agency told me it was up to the hotel . I did not use my 4 night reservation and am disputing the charge with my credit card company.

Plussat: overall was a good stay, this property is huge . Very close to downtown.

Miinukset: The room I was assigned to was really far away from the lobby so there was a lot of walking. It's a huge property.

Plussat: Rooms have kitchen and a small dinning table so if you want to save money you can cook.

Miinukset: Layout is not good. You have to walk a lot, use elevator (old, small and slow) and go by stairs to get to the gym, pool, rooms or lobby. The gym is really small and the equipment is old. The pool is only for kids.

Plussat: Too cold and too loud near highway

Plussat: The property felt very secure and the staff was incredibly helpful. The room was well furnished. The bar had an enjoyable smooth jazz band playing in the evening and the bartender served me some delicious drinks. We had trouble ordering pizza as I had the wrong phone number and was nervous about my poor spanish speaking ability, so I asked the front desk gentleman for help and he did me the huge favor of putting in the order for me.

Miinukset: We had difficulties connecting to the wifi. It would connect but then lost connectivity and hardly reconnected after that. This problem happened many times during my two weeks in Mexico at most hotels and Airbnb homes at which I stayed.

Plussat: Old and dirty rooms, it doesn't look like the pictures at all. I felt conpletely dissappointed.

Miinukset: The rooms are too old and dirty. Really noisy. For me by far the worst hotel experience. It is completely wrong to show pictures that don't belong to what you're buying. I have some pics of the room I can share if you're interested in looking at them.

Plussat: Got everything, warm pool, gym, etc

Miinukset: Breakfast was abundant but taste was horrible... also dishes were dirty.

Plussat: The hotel porter was absolutely fantastic and really helpful

Miinukset: No record of my booking on arrival elongated the check in process

Plussat: I liked the way they provided the services, the location, the prompt help by the employees and the cleanliness.

Miinukset: The room did not have central heat; I have to use two extra blankets to keep myself warm. I don't understand if the rooms have a minisplit (AirCon/Heater) I wasn't allowed to use it. According to one attendant, they are used only for cooling during summer. Do customers have a lower rate in autumn or winter?

Plussat: Nice place beautiful love the bar great guy working there and receptionist

Miinukset: Rooms small shower weak in showers one small shampoo and lotion for two

Plussat: The staff was very helpful and friendly. The view from our room, 4th floot, was spectacular . The breakfast was good and service was excellent. The location was perfect.

Miinukset: The beds were hard and small. The sheets and towels very old. The curtins didn't open or close properly.

Plussat: Location. History of the place.

Miinukset: Staff was not very helpfull. No dining room. Parking was limited.