Etsi halvat lennot: 9 Air

Miinukset: Five Hour delay

Plussat: Food was surprisingly good, and crew was very nice.

Miinukset: The seats were the MOST uncomfortable thing I have ever had to sit on. Felt like cement covered in thin fabric.

It was nightmare Never ever going to use xlairways again

Plussat: Nothing

Miinukset: Everything

Miinukset: Suddenly wasn't Etihad airways was economic airlines NAS airlines

Plussat: Staff friendly at both check in and on the plane.

Miinukset: The plane was really old with a terrible entertainment offering (you had to download an app before leaving the gate). Food was inedible and portion tiny. The seats were super uncomfortable and they packed them in so tight. I'm 6ft3 and the legroom was appalling.

Terrible plane, terrible seat, terrible flight with terrible delay

Plussat: - The crew upon the flight who were customer-facing were adequate. - Thomas Cook Airlines tried to make amends for putting their customers on a back-up plane with no in-flight entertainment with a 10 dollar gift certificate. It was better than nothing, so that's appreciated.

Miinukset: - The flight was delayed heavily, both coming in to land at the airport to pick the passengers up, but also leaving Miami. - The plane was a backup aircraft-- not an Air Tanker plane, which was originally supposed to fly the route, but a Hi-Fly plane; and from the looks and feel of it, and the "no cellphone" stickers which looked like they came from the early 80's when cellphones were still giant bricks-- I'm not an airline technician, but this plane looked really rough. - I would not have bought a ticket on the airline if I knew I'd be flying almost 9 hours (which ended up being 12+ hours, since we sat on the runway for 3 hours) in this extremely shoddy, uncomfortable aircraft. The seats were tiny, with old smelly upholstry, and the panels which lined in the inside of the craft were coming apart. No electronics worked, there were lights missing, and the screens on the back of the seat in front of me was popping out of the seat. - The seat I received was the last row against the wall-- and it did NOT recline. I'm 6'3''. And the person in front of me decided they'd like to recline all the way back, so I spent most of the flight feeling like a sardine, with a broken screen popping out of the seat in my face. I would NEVER fly overseas on this airline again. - In flight food was really poor, and there was no in-flight entertainment.