Etsi halvat lennot: Aeromexico

Plussat: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso

Miinukset: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno

Plussat: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger

Plussat: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage

Miinukset: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.

Miinukset: Was not able to travel because of the virus, I was suppose to visit my parents

Miinukset: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.

Miinukset: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.

Miinukset: No veg option on overnight flight No orders of special meal online Keep changing gate Had to put bag up when fit under seat

Plussat: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.

Miinukset: Refund me my money back

Plussat: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side

Miinukset: A few more degrees of seat recline the meals could have been much better.

Plussat: Affordable prices

Miinukset: Boarding process very desorginized

Plussat: Nice crew. Free movies.

Miinukset: Temperature in cabin was extremely hot and dry.

Plussat: I wi not use aeromexico again

Miinukset: Everything, see prior notes

Plussat: My experience was horrible. Aeromexico canceled my sons flight without notice or reimbursement, they forced me to abandon my minor son in a foreign country and extorted me to pay for a new return ticket on top of what I already paid through kayak.

Miinukset: Not allow the airlines to cancel your ticket, extort you to buy another and force you to separate from you minor children leaving them in a foreign country. Horrible experience to say the least

Plussat: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.

Miinukset: If they had not made us check in our carry on

Plussat: The crew was great except the pilot.

Miinukset: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.

Plussat: Nothing.

Miinukset: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Plussat: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Miinukset: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Plussat: Crew was ok

Miinukset: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Miinukset: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Plussat: Not a lot.

Miinukset: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Miinukset: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new

Miinukset: Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant.

Miinukset: We have could have left, still in airport Mexico City

Miinukset: Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare

Miinukset: Delayet

Plussat: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Miinukset: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport