Etsi halvat lennot: Air Arabia

Light route

Plussat: Not a heavy traffic route. Aircraft used are nice and new A320’s with spacious leg room.

Miinukset: Checkin crew didn’t specify baggage weight will be reverified at Sharjah airport. Almost had to pay extra despite of buying extra baggage.

Be careful of baggage fee scam

Plussat: Aircraft are nice and clean with good legroom.

Miinukset: Ground staff was re-weighing cabin baggage to charge extra fee during transit flight, When the crew at first leg of the journey had okayed my baggage I had already paid for extra baggage so had to argue with ground staff to resist paying extra.

Plussat: Crew was great

Miinukset: It smelled like Indian body odor on the plane

Miinukset: The staff have to respect people and they have to solve the problems which comes to passenger.

Miinukset: I paid more than the price of the ticket for my luggage

Plussat: Delay

Miinukset: Don't delat

Good Budget flight

Plussat: Maintained time even though late

Miinukset: The flight was a bit delayed

Plussat: The price, the space between seat rows

Miinukset: No more of food menu,

baggage handling is very rough !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Miinukset: they put my hand luggage in check-in luggage and broken my hand bag it was brand new was 100 usd price .when i complain at Nairobi about it they refuse to take my complain .can i get compensation for that ?

Miinukset: provide at least drinking water in flight

Journey from hell

Plussat: There is not a single thing about this flight and airline worth appreciating

Miinukset: Some of the most unhelpful, incompetent and unprofessional staff i have ever had to encounter. Honestly the worst flight of my life. NEVER flying with Air Arabia again and I recommend everyone else spend a little more money to fly with another airline to avoid the hastle this airline will without a doubt put you through. I have submitted a complaint with Air Arabia, let us see if they even reply

The budget savings are not worth is on long journeys

Plussat: The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again.

Miinukset: no entertainment, no food (without paying high prices for). I will not use this airline again

need to reconsider customer service model

Miinukset: Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it.

Bad airline company

Plussat: Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad

Plussat: Was a cheap flight

Miinukset: The Seats doesn't recline

Miinukset: Late