Etsi halvat lennot: Air Côte d’Ivoire

Plussat: The air line could not find my luggage

A complete mess

Plussat: We got to whole destination safely

Miinukset: Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess.

Miinukset: Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr

Miinukset: Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h

Always delayed

Plussat: Never on time

Miinukset: Flights are always delayed and boarding is disorganized. No communication

Always delayed

Miinukset: Flights are always delayed and boarding is disorganized. No communication

Seats not comfortable enough for business, poor food and no entertainment

Miinukset: Poor comfort and poor seats No entertainment

Disingenuous

Plussat: Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional.

Miinukset: Lack of communication

Delayed.

Plussat: Great service once we boarded.

Flight delayed for over 2 hours with poor updates

Plussat: Flight attendants were friendly and very helpful

Miinukset: Lack of information on flight that was delayed. No seat numbers were provided. It was a free for all

Quality decreasing

Miinukset: Old aircraft Food quality more and more an issue No special arrangements at departure and arrival for business class

Miinukset: Schedule means little to the airline. A 16:30 flight non-stop from Monrovia Robertsfield to Abidjan was turned into a 14:30 flight from Monrovia to Freetown to Aidjan. I had flown the airline a few weeks before--and a nonstop Abidjan-Lome flight became an Abidjan-Cotonou-Lome flight. An airline that plays fast and loose with scheduling is an airline that will not last long.

Unnecessary Delay

Plussat: The crew members were good and courteous.

Miinukset: The food and the fact that we delayed

Plussat: New airplane. OK crew.

Miinukset: food (looks and taste cheap)

Miinukset: Toilet was very dirty No vegetarian food option

Good on board service, 3 hours late to destination

Plussat: The service was friendly and attentive

Miinukset: The flight was advertised as direct. I paid more than a earlier ticket assuming it was get me there faster. The 1.5 flight took 4.5 hours and I missed an important call.

Miinukset: My scheduled return flight was canceled and I was not notified. The arilines did nothing for us. They didn't put us in a hotel, nor did they give meal vouchers - NOTHING! All they said was that I hadn't given any contact details so it was not their fault. This airline has NO CARE for their customers! They had my phone number and e-mail address. No matter, they should have taken care of us!

Give your review a headline

Plussat: Flight was on time. No issues with boarding or disembarking. No complaints.

Miinukset: No beverages provided but was only a short 45 min flight.

WARNING!

Miinukset: The carrier changed the schedule without notifying me. I was left at the airport without any assistance from Air I'voire. They didn't put us in a hotel, they didn't give us meal vouchers, they ha no care or concern for me and my wife, and two other people in the same situation. I have never had an experience like this!

Dirty and Smelly Plane

Plussat: Friendly crew, serious company

Miinukset: smell and aspect of the plane (dirty). did they ever clean the carpet since they received the plane?. take off time change the day before (30 mn later than expected) + extra 45 minutes delay the day of travel.