Etsi halvat lennot: Air Europa

Miinukset: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Miinukset: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Plussat: The Dreamliner airplane.

Miinukset: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess

Plussat: The staff is always very polite and nice.

Miinukset: First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.

Plussat: It was ok no more then that

Miinukset: Make sure the stuff or more Patience and understanding

Miinukset: The chain in was slow an tedious.

Miinukset: Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom.

Plussat: Flight was fine

Miinukset: Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors.

Plussat: The crew was very attentive, as was to be expected for Business Class service.

Miinukset: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!

Flight was delayed 6 hours, left 7 hours later.

Plussat: Flight wa smooth, little to no turbulence.

Miinukset: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.

Miinukset: Not AirEuropa’s fault but they left before we arrived in Zurich because Delta flight 66 was so late that our 3-hour layover became the AirEuropa flight left before the Delta flight arrived and deplaned.

Plussat: Nothing

Miinukset: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Miinukset: I missed the flight so I don’t have any feedback.

Miinukset: Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow

Plussat: Crew was nice. Airplane was in a good shape.

Miinukset: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.

Plussat: Nothing

Miinukset: Better plane Leave on time.....almost missed my connection to NY Lost my bag

Miinukset: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.

Plussat: Open seat right next to me

Miinukset: The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person

Plussat: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Miinukset: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Plussat: The airplane

Miinukset: Flying on time

Plussat: The flight wasn’t bad

Miinukset: The checking, customer service, Air Europa website and food was a disaster.

Plussat: Nothing and already didn’t have muy baggage

Plussat: Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in

Miinukset: If I had flown on Iberia

Plussat: Crew was friendly

Miinukset: Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though.

Miinukset: They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks.

Plussat: The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country

Miinukset: No AC

Miinukset: Ground staff are extremely unprofessional In Casablanca