Etsi halvat lennot: Air India

1960s era airport still with paper records

Miinukset: It’s very apparent that they have no concept of process or effiency. Procedures that were likely developed 50 years ago are still in place and serve absolutely no purpose. I’ve been in aviation for over 20 years and I know the industry. Be prepared for illogic step after step continuously throughout your journey. Be prepared to never receive a correct or meaningful answer.

Plussat: Crew were nice and flight was on time

Miinukset: Waiting on the bus to board and the seats were narrow

It was late.... delayed by 45 minutes. Otherwise, fine!

Plussat: The ground and flight crews were nice, polite, and helpful.

Miinukset: The baggage allowance was not enough for me. I had to pay extra.

The staff at the check in counter was not flexible they charge

Miinukset: They charged for overweight of three KG. During my previous flight from Delhi to Jaipur they were more flexible they did not. I think it's a rule applicable at Dehradun Airport only.

Unexplained delay!

Miinukset: Three and a half hour delay taking off! Couldn't check in bags for hours due to delayed departure time. Had to pay extra for overweight. Allowed only 15 kilos.

Miinukset: 3 hr late

Miinukset: Delayed in increments of 30 mins without announcement of the reason for the delay

Miinukset: The check-in process was a mess. I was asked to pay for overweight luggage, which required me to walk to another counter, where it took them at least 15 minutes for no apparent reason to charge me and give me a receipt. The entire process was very unprofessional.

Miinukset: Inspection staff should be knowledgeable with profiency in english

Delay flight without notice

Plussat: They delay 2:30 hrs without notice when we go to gate we ask them what time you start boarding after 45 minuets they say it’s delayed 230 hrs crazy even they didn’t offer anything to eat or drink

Miinukset: 0000000000000000

Miinukset: After several hours delay we were put on the plane and had to wait several hours more. People got very tense and irritable and the captain dealt with the situation very poorly. The flight attendants did their best. Finally left five hours late.

Miinukset: The seats were broken , toilets were dirty. No wheel chairs for 45 minutes . The crew was looking frustrated all the time

No electricity at my seat

Plussat: The TV didn't work, the light wouldn't turn on, and the call button was broken. I read my book by the light on my phone. When I wanted water I had to walk around the plane to find an attendant. This was a14.5 hour flight.

A DIY Airline & Confused Staff

Plussat: Decent Whiskey selection and not stingy in serving alcohol. Food - going East from Newark - All Indian dishes watered down in taste ; may be to suit western palates. Air India, we fly for Authentic stuff, not westernized bland food.

Miinukset: Extended non stop flight -no PA announcement that there are snacks available - go help yourself from the galley. A real "DIY airline" in terms of food service. Rude cabin crew. Entertainment system not working. Newark ground staff, Cabin Crew and Mumbai Ground staff gave confusing instructions on how to change to Domestic flight for IGIA. Air India needs to get its act together.

Horrible experience

Plussat: Nothing

Miinukset: It was delayed 3 and half hours. No apology from airlines