Etsi halvat lennot: Air Serbia

Miinukset: the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks.

Plussat: I didn't get to my AirSerbia flight.

Miinukset: I didn't get to my AirSerbia flight.

Regular operator with low cost service

Plussat: I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised.

Miinukset: Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one.

Alitalia operated code share flight

Miinukset: No entertainment equipment, video or audio.

Bad service

Plussat: My isle seat

Miinukset: Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)

Miinukset: Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response.

Overcrowded bagage

Plussat: Comfortable seats

Miinukset: Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC.

Flight was delayed 4 hours and I miss a connection

Plussat: Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation

Ridiculous baggage fees

Plussat: Quick and short flight. Plane was clean and comfortable

Miinukset: The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again.

Miinukset: Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices.

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Plussat: Nothing

Miinukset: 5 hours delay

The Worst service ever

Plussat: We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia.

Miinukset: Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund

Worst flight of my life

Plussat: Nothing

Miinukset: The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs.

Worst service

Plussat: Nothing

Miinukset: Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience.

Flight was late, causing cancellation of connection flight

Miinukset: Flight was late and caused loss of connection flight to Amsterdam

Air Serbia problems

Miinukset: Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable.

Unpolite flight crew

Miinukset: They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude.

No watter free of charge during 3 hours flight!?!

Miinukset: I almost died without watter due

Bag dimensions for carry on too small

Plussat: Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight.

Miinukset: Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water

Good airline, basic but safe

Plussat: Quick and no fuss

Miinukset: No food and entertainment didn't work

Miinukset: Too hot temperature inside te aircraft. Seats uncomfortable

Miinukset: My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me .

Un vuelo obligado

Plussat: Me gustó que tienen un buen sistema de check-in, embarque y desembarque.

Miinukset: El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café.

The flight was cancelled without refund 2 days before flight

Plussat: Title says it all

Miinukset: Title says it all

Plussat: Crew was extremely nice and helpful.

Miinukset: the Air Serbia magazine was the only entertainment available.

Horrible

Plussat: I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again.

Miinukset: Everything

Plussat: Nothing. Rude staff. Horrible food and service.

Miinukset: Everything

Miinukset: No entertainment No food for vegetarians

Miinukset: No enerertainment and no food.

Miinukset: Afrer a day I am still in Pittsburgh!!!

Probably the worst flight experience I have ever had

Plussat: I got to board first because I am wearing a cast on my leg.

Miinukset: The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again.

Plussat: You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50.