Etsi halvat lennot: Air Serbia

Plussat: Nothing

Miinukset: For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever

Plussat: The crew on board was helpful, but they can hardly make up for company’s atrocious policies.

Miinukset: They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future.

Plussat: WeII, I didn't die.

Miinukset: Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart.

Miinukset: Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls.

Miinukset: This flight is apparently consistently late

Plussat: Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though.

Miinukset: The selection of movies . Very poor . What entertainment?

Miinukset: My bag making it to my destination not broken.

Miinukset: Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely.

Miinukset: My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight

Miinukset: The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS.

Miinukset: Snacks on the plane, comfort

Plussat: The crew was friendly.

Miinukset: The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,

Miinukset: the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks.

Plussat: I didn't get to my AirSerbia flight.

Miinukset: I didn't get to my AirSerbia flight.

Regular operator with low cost service

Plussat: I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised.

Miinukset: Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one.

Alitalia operated code share flight

Miinukset: No entertainment equipment, video or audio.

Bad service

Plussat: My isle seat

Miinukset: Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)

Miinukset: Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response.

Overcrowded bagage

Plussat: Comfortable seats

Miinukset: Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC.

Flight was delayed 4 hours and I miss a connection

Plussat: Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation

Ridiculous baggage fees

Plussat: Quick and short flight. Plane was clean and comfortable

Miinukset: The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again.

Miinukset: Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices.

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Plussat: Nothing

Miinukset: 5 hours delay

The Worst service ever

Plussat: We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia.

Miinukset: Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund

Worst flight of my life

Plussat: Nothing

Miinukset: The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs.

Worst service

Plussat: Nothing

Miinukset: Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience.

Flight was late, causing cancellation of connection flight

Miinukset: Flight was late and caused loss of connection flight to Amsterdam

Air Serbia problems

Miinukset: Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable.

Unpolite flight crew

Miinukset: They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude.