Etsi halvat lennot: AirAsia

Miinukset: For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result.

Plussat: Nothing

Miinukset: Nothing

Miinukset: International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.

Plussat: Very good for the price I paid

Miinukset: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.

Miinukset: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear

Miinukset: Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay.

Plussat: Got an aisle seat and boarding was quick.

Miinukset: Too long of a flight for no WiFi and no water.

Simple short haul

Plussat: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards

Miinukset: Had to ask someone in terminal about getting our connecting flight

Miinukset: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.

Miinukset: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.

Plussat: Quick turnaround.

Miinukset: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.

pay for everything on board

Miinukset: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.

Miinukset: 3 hours flight delay

AirAsia is not the future

Plussat: Cheap

Miinukset: Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed

Plussat: On time boarding. Crew was helpful with duty free shopping.

Miinukset: Could not connect to Rokki WiFi.

Huge rip of on checked baggagd

Miinukset: I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off.

Miinukset: no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website

Over 3 hours late

Plussat: Very understanding and helpful flight crew

Miinukset: Such a poor on time record

Miinukset: The flight was over 3 hours late, which made us miss our connecting flight. This lead into us having to pay over hundred euros extra per person in accommodation and flights

Miinukset: Baggage problems in transit

USELESS FLIGHT "PLEASE DON'T LIST IT"

Miinukset: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS

everything is just wrong

Miinukset: Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!

Miinukset: Delayed flight

Delayed Delayed Delayed

Plussat: Delayed 2 time

Miinukset: Everything

Sold 570 MYR Marshall 111 box

Plussat: Food

Miinukset: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND

Too bare bones

Plussat: We arrived safe

Miinukset: Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none

Yuck

Plussat: Nothing. We arrived safe

Miinukset: First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats.

Miinukset: The flight can’t even provide a plastic bag for me to pack my pre order meal.

AirAsia

Plussat: I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar.

Miinukset: I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck

Weak maintenance

Plussat: cheapness

Miinukset: weak maintenance and everything is chargeable including water