Etsi halvat lennot: AirAsia

Miinukset: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions

Plussat: Nothing. It's cheap and really not because you pay for everything extra.

Miinukset: Rude customer service. Baggage cost more than the flight.

Miinukset: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone

Plussat: The flight was on time.

Miinukset: The plane had constant announcements and they were super loud.

Plussat: On time departure

Miinukset: Bigger aircraft

Plussat: The boarding was fast.

Miinukset: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.

Miinukset: Boarding always take way too long because of the hand luggage problem.

Plussat: The flight was okay, service was okay.

Miinukset: Could be better if the departure was on time rather than delaying too much without clear explanation.

Plussat: No comment

Miinukset: Be punctual.

Plussat: The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term

Miinukset: For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result.

Plussat: Nothing

Miinukset: Nothing

Miinukset: International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.

Plussat: Very good for the price I paid

Miinukset: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.

Miinukset: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear

Miinukset: Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay.

Plussat: Got an aisle seat and boarding was quick.

Miinukset: Too long of a flight for no WiFi and no water.

Simple short haul

Plussat: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards

Miinukset: Had to ask someone in terminal about getting our connecting flight

Miinukset: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.

Miinukset: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.

Plussat: Quick turnaround.

Miinukset: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.

pay for everything on board

Miinukset: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.

Miinukset: 3 hours flight delay

AirAsia is not the future

Plussat: Cheap

Miinukset: Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed

Plussat: On time boarding. Crew was helpful with duty free shopping.

Miinukset: Could not connect to Rokki WiFi.

Huge rip of on checked baggagd

Miinukset: I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off.

Miinukset: no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website

Over 3 hours late

Plussat: Very understanding and helpful flight crew

Miinukset: Such a poor on time record

Miinukset: The flight was over 3 hours late, which made us miss our connecting flight. This lead into us having to pay over hundred euros extra per person in accommodation and flights

Miinukset: Baggage problems in transit