Etsi halvat lennot: Alaska Airlines

Plussat: Very nice, very friendly crew.

Miinukset: My luggage got lost.

Plussat: Crew was super sweet and helpful.

Miinukset: We left the gates an hour late!

Plussat: Service

Miinukset: Seat, IFE, leaving on time

Miinukset: Delayed flight.

Plussat: Nothing. Terrible customer service; horrible experience.

Miinukset: Nothing. Terrible customer service; horrible experience.

Miinukset: Middle seats just suck, the food options could have been better for vegetarians

Plussat: Flight crew was nice

Miinukset: They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases.

Plussat: Flight crew was nice.

Miinukset: They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before.

Plussat: Nothing

Miinukset: Everything

Plussat: The flight attendants were very friendly and food for purchase was reasonably priced.

Miinukset: There was no In Flight Entertainment seat back screens, which is unusual for a 5+ hour flight so the only way to watch anything was to download the GoGo app, which can only be downloaded on the ground and wasn’t even mentioned until after takeoff.

Miinukset: I missed my flight and am still in Seattle! You should let people with connections which are already boarding off first. I could have made my flight. Customer service then refused to give me anything to eat and now I haven’t eaten all day.

Miinukset: I missed my flight and am still in Seattle! You should let people with connections which are already boarding off first. I could have made my flight. Customer service then refused to give me anything to eat and now I haven’t eaten all day.

Plussat: I liked getting the $75 credit due to the extreme lateness of the flight.

Miinukset: The passengers seemed a bit wound up after a 3 hour delay. When it was time for the safety review, several passengers were not listening to the attendants, and one attendant shouted "Hey, you need to listen. This is important. This is not a party bus." I understand her frustration, but her behavior was really unprofessional. I've been in customer service for years, and you never let your personal frustration show. She should have brought the behavior to the attention of the flight deck for the pilot to make an announcement, etc. Southwest attendants are always cool, calm and collected. I'll bear that in mind the next time I book.

Miinukset: Delayed 3 hours

Plussat: I got on the plane efficiently.

Miinukset: Crew would not allow rows of two to split and fill empty rows. I am not sure why, but that was really a crappy way to treat over-crowded passengers, also known as customers.

Plussat: Crew was great.

Miinukset: I dislike cramped, crowded seating. Alaska could reconfigure and lose a row or two to allow for more leg room and customer comfort. I wouldn't fly Alaska if I had another choice.

Miinukset: Our flight from Dublin arrived late, we missed our connection to the Alaska airlines. Since the arrival from Dublin came into terminal 1 and our Alaska airlines flight was in terminal 6 we would most likely have not made our connection anyway. Since we had a 3rd party booking they could do nothing.

Plussat: The boarding/unboarding process was very efficient. I’ve never unboarded such a large plane so quickly.

Miinukset: The transfer between Alaska and ANA was a little more confusing than I’d like. We unboarded outside of the terminal and had to exit the terminal, come back through TSA and then find out gate.

Plussat: I like the spaciousness in the front for your feet.

Miinukset: The flight lasted about 5 hours, but they only offered limited small snack (chip or granola bar) and some drinks. They have sandwich and other real food but it costs around $9.5. Some other airlines provide free full meal even the flight time was only 3 hours.