Etsi halvat lennot: Alaska Airlines

Plussat: After arriving, Alaska’s terrible logistics meant Forty minutes on the ground before being allowed to deplane. Among other fails, the ground crew couldn’t figure out how to connect the stairs to the plane. Just dreadful. Then a ludicrous bus ride, rather than being in a terminal. Just dreadful.

Miinukset: Basic competence works be a start.

Plussat: Only that there was no middle seat, but I had no idea it was such a small plane.

Miinukset: Bigger plane

Miinukset: Inflight entertainment didn't work

Plussat: Nothing

Miinukset: Be on time and keep people up to date as to why you’re over 3 hours late.

Miinukset: WiFi was on and off the entire trip

Miinukset: More staffing for check in. Reduced baggage rate. No additional fees. tv features

Miinukset: Waiting on one way too long. More than 1hr

Miinukset: I had 15 hour transit and they didn’t provide any hotel not even a food coupon.

Plussat: Service was great!

Miinukset: We were over an hour late to depart due to “Cosmetic” issues. Then we landed in Detroit to find out our landing gear might have an issue. Airport firefighter were standing by. We landed safely and crew was amazing.

Plussat: The check-in kiosk was easy to use.

Miinukset: Better bag drop process, smoother boarding process, and friendlier staff.

Plussat: the crew was not happy what so ever

Plussat: New & clean flight

Miinukset: Delay management

Miinukset: Food and entertainment system

Law - Xmas in Taiwan 2019

Plussat: The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot.

Miinukset: Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added.

Plussat: N/A

Miinukset: Plane was delayed multiple times resulting in 4 GATE CHANGES - and NONE of them were announced! I only knew because of my app. Boarding was ok once it finally happened. Plane was hot hot hot. Was bumped to Premium but no real advantage. Ran out of snack choices by row 10 where I was. No chocolate or “specials” for being Gold.

Plussat: The pilot went around and apologized to passengers for delay.

Miinukset: Delay over 3 hours...

Plussat: The pilot went around to passengers and apologized foe delay.

Miinukset: 3 plus hours of delay????

Plussat: Plenty of space since flight was empty.

Miinukset: I have flown Alaska many many times and this was by far the worst service I ever received. The flight attendants were so very inattentive. I actually had to take my garbage, plastic cups and recyclables to the back where the flight attendant was sitting down, reading a magazine as she was eating her yogurt. I asked her if I could dispose of the items and she reluctantly answered without taking her eyes of the celebrity gossip magazine ... really??? Omg!! I couldn’t believe it!!

Plussat: It was not a full flight

Miinukset: The flight crew ... they were not attentive at all.

Plussat: Delayed almost 3 hours.

Miinukset: Little delay is ok but not 3 hours.

Plussat: Nothing

Miinukset: If the flight was on time.

Miinukset: Breakfast food selection was not very good. Catering was late so perhaps they had rushed preparation. The crew seemed ill-prepared.

Plussat: nothing

Miinukset: Alaska canceled the reservation with zero notification because they had a problem with the payment.

Plussat: Nothing in particular

Miinukset: Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska.

Miinukset: Flight was delayed by an hour