Alcalá de Henares hotellia

Plussat: Pool good. Opens at 11am.

Miinukset: The lift buttons are very temperamental. The garage is tight to park

Plussat: Big room with comfortable bed and large bathroom; lovely restoration of an old building in the casco antiguo; great value for money dinner in the restaurant..but just around the corner from Plaza Cervantes and Calle Mayor if you prefer to go out for tapas.

Plussat: Everything about the Parador was everything I could have hoped for and more. We thoroughly enjoyed our time there. The location was excellent and could not be improved upon. The staff were great people. Friendly and very professional.

Plussat: The hotel was beautiful and in an excellent location for my purposes. The facilities were gorgeous and tasteful. The food was delicious both at breakfast and for dinner. Fir the most part the staff was cordial and helpful. It is a good idea to know Spanish if you stay here because most of the staff does not speak English.

Plussat: Location

Miinukset: Nothing

Plussat: Rooms are huge and beautifully put together, lovely fixtures and fittings, all very trendy and high end. A magnificent set of buildings and impressive communal areas. Dinner was good in a lovely enclosed courtyard, ditto breakfast. Parking was in an underground car park on site, no booking needed, but secure and spacious. One of three hotels on our drive through Spain, and whilst it lacked the “wow” location of the Parador in Toledo, it was otherwise substantially better. I always get the feeling that the Paradors are massively under-rated and quieter than they should be. This was a really excellent stay and is highly recommended.

Miinukset: Lacks a little atmosphere - the Paradors deserve to be much busier - but perhaps that suits the monastic settings and I’m not complaining! One of our rooms did smell smokey, but not so bad we asked to move. Our experience suggests they would have dealt with the request smoothly.

Plussat: This is a gorgeous hotel, with a swimming pool and large, beautifully furnished and equipped bedrooms. We loved the courtyard, where we had a few drinks and a wonderful dinner. We couldn't have picked a better place for our last night in Spain.

Plussat: One of the best hotels I've stayed in

Miinukset: nil

Plussat: Nice room although freezing when entering for the first time.

Miinukset: Not a true Parador, overpriced breakfast with a disorganised service.

Plussat: I have just say that this Parador meets all my expectations. The breakfast was fantastic at very high level, the room, the space, cleanliness, the staff. It was incredible. It has a 1 and a half free tour around Alcalá with an expert guide which was really useful to know those little things which you only discover with someone like her. It is a perfect place if you want to visit Alcalá.

Miinukset: The only "but" that I can say is that being the check out at 12.00h the swimming pool should be opened earlier than 11.00 as it is now. A good time to open is around 10.00h.

Plussat: Relaxation, cleanliness, spacious rooms, ambience, golf course view, landscaping, accessibility to commercial centers close by (needs car)

Miinukset: Mostly nothing They just had one Iron for the whole hotel & no ironing tables Otherwise everything was perfect

Plussat: This was the last day from our vacation so we were looking for a relaxing and comfortable stay, which in did it was accomplished. The building design is wonderful and the room marvelous.

Miinukset: This is just a suggestion: The hotel to leave some “rabbits on the road” and “speed limit” signs on the hotel access road. Since the hotel is inside a golf court, there are a lot of savage rabbits jumping around the hotel road access during the night. Back to the hotel from our visit to Alcala de Henares we saw couple of death rabbits crashed by cars, which is not a really happy scene.

Plussat: Nice room

Miinukset: Breakfast was poor

Plussat: We have stayed 3 times now and about to stary the 4th time on Tuesday and the hotel and staff never fail to please us. The hotel is amazing and the staff are always friendly and speak better English than we do Spanish so I apologise...we will learn one day. Thank you to everyone concerned :)

Miinukset: On our last visit 3 weeks ago, the usual restaurant where we have the usual self service breakfast was closed and we had it in the dining area and was served which wasn't quite so good. The food was okay but we had a slight communication problem. That was our fault though for not being able to speak Spanish. That's why we enjoy the self service so much.

Plussat: Comfort, facilities, location...

Miinukset: The bar services. Bar and restaurant are a disaster because there is a shortage of waiters. You have to wait for hours so as we could not have lunch before playing the golf tournament, we had to leave in the second course!!

Miinukset: The price of the breakfast was too expensive for what they offered

Plussat: All

Miinukset: No coffee or tea maker or boiler

Plussat: pool, room size, bathroom

Miinukset: nothing

Plussat: Every thing

Miinukset: No water boiler for tea or coffee

Plussat: Very friendly staff, as guest you are treated like a family member. The golf course is challenging.

Plussat: Alicia was on reception when we checked in and was really friendly and helpful and so was the young lady (sorry didn't get her name) when we checked out. We had some problems finding the hotel even though I had made notes on the arrival from other reviews and instructions from the hotel. It is down a no entry road and one road along from the one our satnav tried to send us. What didn't help and which has absolutely nothing to do with the hotel, was that about two weeks ago the police in their wisdom closed the square to vehicular traffic, we therefore had to cart our gear from the end of the road to the hotel across the square. Having said that, it was all worth while, the room was lovely overlooking the square and an excellent breakfast and a private car park 200 yards away. Definitely would stay again.

Miinukset: Inconsiderate police and/or town council. Their decision to close the square would make arrival at the hotel difficult for disabled people. We understand that the hotel is in discussion with the appropriate body to get the decision reversed.

Plussat: I love this hotel. It’s the second time I stay here and next time I visit Alcalá, this is the place. The rooms are nice, good size an location is excellent!

Plussat: Nice classic hotel, on a beautiful square in the middle of the historic heart of Alcala de Henares. Very friendly and helpful front desk, clean, and good restaurant.

Miinukset: Bathroom was ok, but tub was on the small side, had to take a shower.

Plussat: Quiet but central location.

Miinukset: Needed to know it was ok to drive the wrong way down a no entry street to access the hotel and it's parking facility. The street was not located by our sat nav.

Plussat: Excellent location

Miinukset: Rooms are a bit old

Plussat: Lovely staff, good breakfast, very clean and superb location.

Miinukset: Lack of drawers for clothes. No drink facilities in room.

Plussat: Beautiful location, lovely large room, very quiet and restful. A real treat of a hotel. The staff were very helpful too.

Plussat: Lovely old fashioned hotel. Lots of character. Very comfortable, large clean room.. Nice bar area. Hotel in beautiful square in the centre of Alcala. We had breakfast and lunch, lots of choice, no complaints. Would stay again.

Miinukset: Nothing

Plussat: The comfortable and beautiful room, the wonderful location. Attentive and helpful staff

Miinukset: The price of one of the nights was a bit too high

Plussat: Both breakfast and positions were very good.

Miinukset: There is nothing what I did not like.

Plussat: Zouk is an interesting format meant for business travellers (you could argue...) and, mostly, couples that want an intimate night outside of the city. We booked the hotel a bit at random, as we needed something close to the highway and with private parking. We got these two features and much more. The hotel offers private garages, big suites, 24-hours room service, complete privacy and some other stuff that people look for along with complete privacy, such as ceiling mirrors and a catalogue of adult toys... Once you get past all the nonsense, it is however a very decent (sic) hotel with a reasonably priced restaurant and a quick access to Madrid.

Miinukset: You should be really careful who you go with. The hotel states that it is children-friendly, but you may end up having a long, enlightening conversation with your kid should you decide to believe that. Also, some rooms allow smoking and there is a perceptible smell of either cigarettes or perfumes that are meant to cover up the other odour. When we complained to the reception, however, they gave us another room immediately.

Plussat: I would not recommend to families. It was clean with quality fittings

Miinukset: The hotel was unsuitable for family use. It is an "adult liaison" location for secretive couples wishing to remain totally anonymous.

Plussat: Everything. The most important for us was location, that is why we choosed this hotel, but we were so excited about everything! A hotel for lovers indeed. But so clean! So private! Wow! And private garage! Breakfast in room!

Miinukset: We liked everything.

Plussat: We like pool and small sauna .Each room has own parking, breakfast good enough. In the evening lunch was ordered and received quickly. Very tasty. Staff is professional. In general, this place is intended for romantic visions, but our tourist family was also not bad.

Miinukset: Nothing

Plussat: Interesting hotel with a somewhat dubious reputation among locals. Very nice, clean room and bathroom. Nice concept with car garage downstairs and apartment room above.

Miinukset: The poor breakfast. Unfortunately only information in spanish language in the rooms.

Plussat: Breakfast was excellent and food in the evening was also excellent

Plussat: A very strange and unusual hotel. One drives in and enters a garage whose door has been opened by reception. One’s room is above the garage, so the setting is entirely private. Reception closes the garage door and you must phone reception to get it open again. Breakfast is delivered to the room via a dumb waiter.

Miinukset: In one sense, it felt like the Hotel California: you can check out but you can never leave! This is, of course, an exaggeration. The pamphlet in the room offering sex toys, however, was a little over the top. The mirrored ceiling was enough.

Miinukset: The bed. Wasn’t confortable. I couldn’t sleep at all

Plussat: Super bathroom

Miinukset: Should have done more research - this hotel is primarily for discreet intimate nights. Never been to anything like it. Appeals only to certain types of couples.

Plussat: Halpa hotelli ja hyvä autotalli.

Miinukset: Paikka on teollisuusalueella. Kohtalainen aamiainen. Aamiainen tuli vasta takaseinän luukulta, siitä emme tienneet mitään. Odotin sitä, sain tietää vasta puolen tunnin kuluttua.

Plussat: Clean and nice room. Private garage for the car.

Miinukset: The room smelled of smoke. The amount of Continental breakfast was disappointing - only one piece of toast with marmalade, a glass of juice and a cup of coffee.

Plussat: Hiljainen, siisti ja mukava henkilökunta.

Plussat: Clean and central also close to restaurants and bars.

Miinukset: Nothing everything was great, 3rd time we’ve stayed here and not the last time.

Plussat: The whole area was a bonus at the end of our Spanish oddasy.I wish we could have had an extra couple of days.

Miinukset: An extra couple of days.

Plussat: My third time at the Évenia Alcala Boutique Hotel , a great little boutique hotel to get back to: great location in the old , beautiful part of Alcala a couple of minutes’ walking distance from restaurants and shops, helpful and friendly staff, good internet connection. Decent breakfast , clean place.

Miinukset: All was very good.

Plussat: Nice clean and simple. Staff were very helpful. Parking good but did cost E10. A minibar was suppose to be [provided but the staff did provide a ice bucket upon request instead.

Miinukset: No minibar or safe as described in booking, tea/coffee making facilities would have been good.

Miinukset: Breakfast was pretty basic - could definitely stand to improve.

Plussat: It is located in a historic town with public parking nearby. Room had all the amenities you would expect for the price.

Miinukset: We encountered several cockroaches during our stay. The hotel staff said it occurred because of the weather (it had rained earlier), which is not their fault, but they didn't provide any solution for the problem. They could have changed our room or offer a discount for the distress. We ended up finding several cockroaches during the night, in the walls and in the ground. It was completaly unpleasant. Worst way to end a fantastic trip.

Plussat: Lovely breakfast room and courtyard

Miinukset: Our room was no. 30 ...It was sub standard ... no fridge .. no safe..very small room, the bathroom had a constant sewerage smell going on....to be fair the a/c worked ok.

Plussat: Beautiful old building nicely refurbished

Miinukset: Some things broken, need fixing

Plussat: The staff were really helpful and the hotel is in a quiet are of the city. Lots of bars and restaurants are within walking distance.

Miinukset: It was a strange room as both the shower and toilet were within the room. The toilet separated from th wrong by only a thin partition. The shower door was glass and did not seal properly so there was water on the floor in the bedroom after each shower.

Plussat: Super comfortabel bed

Miinukset: Geen bar

Plussat: Location and food very bad

Miinukset: Location and food

Plussat: exellent location, exellent hotel, great stuff, amazing old town. Such a good way to get to know the beautiful country of Spain.

Plussat: Clean, comfortable bedrooms, excellent location and warm friendly staff.

Miinukset: Expensive breakfast

Plussat: The hotel was in a great location. The entrance and restaurant looked nice.

Miinukset: The hotel was very old. It looked like it hadn't been remodeled in 40 years. Old hairdryer. Old A/C. Terrible bath. And we were sleeping right above the bar with people shouting till 2am.

Plussat: Location and friendly staff

Miinukset: Noise from bar through ventilation system. Lacking maintenance in en-suite , blackened grout and very loose toilet seat. People with a disability should know that their are steps in some rooms between sleeping area and en-suite.

Plussat: Very good central location on a pedestrianised street. The restaurant on the ground floor of the hotel is excellent, both dinner and breakfast the next day were very good. The room was quite small and the bathroom a little dated but perfectly adequate for a short stay.

Miinukset: Although the street is pedestrianised the predominantly student population of the town can be noisy late into the night. In the room it was difficult to find enough space to open the suitcases and move around the room.

Plussat: Great location. The staff were very welcoming and very helpful. I felt very comfortable and at home. Room was basic but clean, comfortable and very quiet. I would be very happy to stay here again.

Miinukset: The room was quite pricey considering it was fairly small and basic. But the friendly atmosphere and location made it worthwhile.

Plussat: Hotellin sijainti erinomainen, henkilökunta erittän ystävällistä ja huone oikein hyvä ja siisti. Aamiaista en ottanut hotellilta, vaan kävin kaupungilla eri kahviloissa aamiaisella ja löysinkin tosi kivoja ja edullisia paikkoja.

Plussat: The location is in the heart of old part of the town. There are a lot of places to visit and to go sightseeing.

Miinukset: There were not fridge and comfortable table in the room.

Plussat: Everything was nice.

Plussat: Location and good breakfast.

Miinukset: Room was a little warm and small.

Plussat: The comfy bed and pillows.

Miinukset: The walls were very thin. You can hear the neighbours.

Plussat: Great stop over for a weekend stay. If your a traveling executive it’s perfect.

Plussat: Siisti ja hiljainen huone.

Miinukset: Liian vähän pistokkeita huoneessa. Kallis aamiainen.

Plussat: We liked the room and the cleanliness. The size was good and the bed was comfy also. Very helpful staff on reception who were pleasant at all times

Miinukset: The room didn’t have any tea or coffee facilities. The breakfast facilities in the restaurant area were poor. Foods were not replaced efficiently enough especially the crockery such as cups missing for guests. Staffing levels seemed to be short making the workload harder for the staff that was there.

Miinukset: The lighting is very dark in the rooms

Plussat: Clean and warm

Miinukset: Receptionist

Plussat: All good, safe place to stay and comfortable.

Miinukset: little be dust

Plussat: Location

Miinukset: Condition of facility, room bathroom door dragged on the floor, furniture and accessories old and tattered. Staff seemed overwhelmed at times, slow checkout.

Plussat: Cleanliness, good shops and restaurants, cafes nearby, friendly staff. Possibility to adjust airconditioning on/off.

Miinukset: Big road too close, no water/coffee boiling possibility in the room . We would even have liked a cooking possibility (apartamentos)since the shops nearby were so good!

Plussat: Ibis is the best, in a budget.

Miinukset: I like all!

Plussat: Friendly staff. Nice reception area. Good location for us. Decent secure car park.

Plussat: Friendly staff. Good sized room. Very comfortable large bed. Spotlessly clean

Miinukset: Liked it all Nothing to not like

Plussat: Big room, private parking, fairly close to the centre

Miinukset: Charged €15 for our cat despite her not getting a bed or breakfast included.

Plussat: comfortable and large bed.

Miinukset: Cost of 15 euro per dog is to expensive, paying for 3 tea cup Yorkshire terriers cost as much as the room. However the nice check in man only charged for one dog which was appreciated but only because I made a fuss. It would be better if you had a couple of non smoking rooms on ground floor. we wanted a ground floor room but could only have a very smelly smoking room which spoilt our stay due to the smell other wise would have been fine if we accepted a room on the first floor, since rooms are very nice.

Plussat: Rooms were a good size. Location was good.

Miinukset: The welcome from the staff could be better. Wasn’t very friendly.

Plussat: Things were super clean which is most important. The room was nice, though a little small. The bed was comfy. The location was quiet.

Miinukset: The room did not have an in-room safe. Access to the hotel is on a narrow but very busy side street. Leaving the hotel by car is pretty tricky.

Plussat: Breakfast, staff and location good!

Plussat: Clean rooms and new tawels everyday. Nice helpful staff.

Miinukset: Very thin walls you hear everything from the guest nextdoor and from the reception, first night on the ground floor so smelly and dirty room and it was like the kitchen was next to our beds...so much noise.

Miinukset: Unable to change language on tv system

Plussat: Almost nothing positive.

Miinukset: Localization - in the middle of nowhere, between two towns. 3 km to the center of Alcala. The building seems to be quite new but like everything in Spain - requires renovation. Rooms were paired on my floor (3) - there are doors between the rooms (closed) but you can hear everything your neighbour speak or do (sex too). I can't understand the idea behind it. The bathroom was below the critic - that was awful smell from the sewage system in shower cabin and the sink. Constant problems with elevator and tap water.

Plussat: Excellent staff and facilities

Miinukset: nil

Plussat: Very comfortable!

Plussat: Easy location to reach from the highway Clean hotel, very quiet, almost too much....

Miinukset: the rooms are a total emptiness. Not a coffee machine or a single bottle of water for free that you could drink. A single small bottle of water is over 2.5€, this is ridiculous. Clearly they are driving the cost down and bring service to a minimum.

Plussat: The room was really spacious and light, and everything was really clean!

Miinukset: The bathroom was far to dark. Lighting barely lit up the room enough to have a shower and was impossible to use to put make-up on etc. (During the night it seemed like normal lighting but during the day was rubbish)

Plussat: The location.

Plussat: Nice staffs

Miinukset: Good staffs

Plussat: Clean and functional and breakfast

Plussat: Breakfast was ok - but there were no staff around at all to help out The location was good - only 10 minutes walk from the centre The air con in the room was great

Miinukset: Was disappointed with the menu for the restaurant. It was more of a snack bar - we were expecting better Breakfast was ok - but there were no staff around at all to help out

Plussat: Location. Outdoor rooftop pool

Plussat: Easy check in. Friendly. Good location although need to be able to walk 15 minutes to central areas.

Miinukset: Mini bar better stocked and corkscrew in room.

Plussat: many restaurants around ,free parking in surrounding area (for free if you book in their website). Complementary bed for child (<11) for free if room is quite enough; room very clean ,wifi good ,comfortable beds ; very compromised with non smoking policy ; close to the train station.

Miinukset: have to take the car/public transport to visit anything interesting ; not much natural lighting in the room just one window with nothing to view at.

Plussat: Breakfast was good enough, variety was decent and There were lactose free options that are not common everywhere, the buffet price was a bit high but children under 10 do not pay so it compensates a bit. Also there was a small children corner in the reception area simple but effective to keep them busy when dealing with administrative stuff or just after breakfast :)

Miinukset: No toilet brush? :)

Miinukset: The employee at the reception was rude, he asked us our passports because our identity cards were not enough. For the reason that we are not Spanish. Although we are European.

Plussat: The staff were extra nice.

Miinukset: The bed was uncomfortable as it didn't have any sheets to cover, it only had a very thick quilt to cover, so as it was too hot inside the room (I even had to open the window) it was too annoying not to be able to sleep covered or you started to sweat. On the other hand: I find it too expensive according to the facilities: No fridge or chiller inside the room, and nothing about batrhroo accessories. You only coul find cheap handsoap in two dispensers

Plussat: The location was great. Within walking distance of many restaurants. Bed was comfortable (though hot from duvet). Pillows were provided no problem when asked for more due to existing ones deflating into nothing once resting head on them. Pillows provided were brand new and a different style. Shower pressure was phenomenal. About 15 mins away from airport. Breakfast included a pancake maker machine that I'd never seen before in my life. Pretty cool! Parking was cheap.

Miinukset: The air conditioning was very loud and made it difficult to sleep. The bed only had a duvet, no sheets, so it was hard to achieve a good temperature in bed. With the duvet, too hot. Without, too cold. Also, there was a huge group of guests that were at the breakfast buffet right at 8 when my husband and i went. They cleaned out the food by the time we reached it and it wasnt replaced very quickly. Normally we wouldnt mind waiting, but had a flight to catch, so it was quite inconvenient.

Plussat: Very clean room, comfortable mattress, snack bar in the lobby with a bunch of different choices, good restaurants in the surroundings

Miinukset: N/a

Plussat: Very comfortable and clean. Free parking on site which is always a bonus. Also excellent menu del dia. Well situated for trains and buses.

Plussat: Convenience to get train into Madrid.

Miinukset: Nothing

Plussat: Location next to main railway station for trains into Madrid ctr.

Miinukset: Overpriced due to Football Cup Final in Madrid.

Plussat: Comfortable and quite, location is okay. the staffs speaks english

Miinukset: Language barrier. No english TV channel.

Plussat: It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find.

Miinukset: On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.

Plussat: Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport.

Miinukset: Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.

Plussat: Reception staff extremely pleasant and helpful.

Miinukset: Food poor and expensive

Plussat: good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife

Plussat: Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You.

Miinukset: None

Plussat: Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center),

Miinukset: Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space

Plussat: fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance.

Miinukset: The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.

Plussat: rooms were very comfortable and clean

Miinukset: the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.

Plussat: Location. Proximity to train station to Madrid.

Miinukset:

Plussat: The spa was great and it is open from 9.30am to 10.30pm.

Miinukset: It was really far away from the center of the town. It had several strange smells.

Plussat: Bed Shower. room Garage included with out payment Swimmen pool. Garden

Miinukset: No coffee in the room. I need coffee Because I arrived late

Plussat: Lovely swimming pool. Comfortable beds and a good bathroom. Rooms kept very clean. All staff were welcoming and friendly. Simple menu in the cafeteria for an evening meal but everything thing tasty and nicely cooked. Good free parking.

Miinukset: Location in an industrial area, however only 10 minutes walk to restaurants, supermarket and El Corte Ingles. Some road noise by the pool.

Miinukset: Remote location

Plussat: Bathroom size Location WiFi

Miinukset: 1. Smell of smoking coming from next room through airconditioner 2. Elevator noise. sign of bad maintainance 3. Empty refrigerator 4. Other rooms loud door slamming shut 5. Room low lighting

Plussat: Clean

Miinukset: Nothing

Plussat: Average hotel rooms, quiet, clean. OK to stay for JUST one night.

Miinukset: There is no kettle to boil water in the room. The so called gym had next to nothing equipment. I would say it is more like a three star but definitely not good enough for a four star.

Plussat: Location was just what we wanted. Dog friendly, nice pool area, comfortable room. Good value.

Miinukset: Restaurant closed for August! Only rather mediocre cafeteria style food.

Plussat: Erittäin ystävällinen henkilökunta. Huoneet tilavat varsinkin kylppäri.Alakerran huoneissa terassi, mikä oli mukava lisä.Ruoat hyviä. Iso Market lähellä josta saa kaikkea.

Miinukset: Koiran kanssa viihtyisä ja mukava ympäristö Hieman kaukana kaikesta.

Plussat: Maybe I was expecting more..

Miinukset: The mini bar just had 2 bottles of water in it, no food.

Miinukset: the bread & pastries at breakfast are uncovered, which is unhygienic, could be fresher, jamón hard. Dinner not to a very high standard, and not worth the money it cost.

Plussat: The town was great especially El gato Verde bar

Plussat: Room warm and bed really comfortable. Staff friendly, multi-lingual, polite, professional.

Miinukset: Not having tea/coffee making facilities in room.

Plussat: Central location,good value,dog welcome

Miinukset: There was a bit of noise early from a coach party leaving

Plussat: Hotelli oli rauhallinen ja henkilökunta erittäin ystävällistä ja avuliasta.

Miinukset: Aamiainen ja ravintolan taso ylipäätään voisi olla hieman parempi.

Plussat: Extremely helpful and welcoming staff on reception. Good quality room and bathroom.

Miinukset: Wi-fi performance was a little patchy and the a/c was a bit noisy although effective.

Plussat: The room is pretty well sized, the place is clean with a restaurant on site (convenient and well priced). I loved the room, it was quite and in a good neighborhood.

Miinukset: The main issues here that really threw me off are: Parking on site is impossible, it says it’s free but it really is not. If you plan on arriving after 5pm you will not get free parking (the neighbors park there an occupy the space of the hotel). After a long day of exploring and enjoying my vacation, I had to find parking on the back streets spending an average of 10-15 mins and walking a good distance to the hotel. They have an underground garage for 10€ a night if you are really desperate. They should give decals to the guests of the hotel and tow away everybody else... so forget the “Free Parking on Site included”. Also, the WiFi is free and it is decent but it is frustrating as it is not fast enough to do anything else but to send whatsapps. Social media and internet browsing take forever.

Plussat: The wonderful staff. The location of the Cisneros itself, close to shops but not too close. It’s quiet and peaceful, clean and friendly, good food, comfortable beds, what more could you want?

Miinukset: Have yet to find anything not to like.

Plussat: Nice modern hotel with all the facilities expected. Stayed twice and rooms have balcony. The hotel staff were very helpful when I asked to leave my colder weather motorcycling clothing at the hotel while I toured the Valencia area. I collected it 1 week later. Good restaurant with reasonably priced daily menu and outside eating area.

Miinukset: All good.

Plussat: location is nice, close to reach all

Miinukset: smelly carpets on the corridor, older structure, very poor breakfast

Plussat: The suite was expensive but very nice, lots of room for us and our 2 dogs, lovely bathroom. Bed was really comfortable.

Miinukset: The hotel was pretty much on an industrial estate in the middle of nowhere. It had a tiny bar (mostly with no visible staff) and a small restaurant (one member of staff only, also responsible for the bar). Only one other staff member on reception.

Plussat: Nothing

Miinukset: Rude Staff. Only the odd member of staff cared. I was shouted at by a member of staff for taking an orange from the breakfast room. I had blood staines in my bed, on the bathroom floor & on one light switch. The corridors were full of loose gravel as the hotel had a few construction workers staying I asked for a lunch menu and was told they don't have food at lunchtime, a male member said it was only a 3 star, I replied it had 2 too many, no food in a hotel !!!

Plussat: Breakfast was good buffet not leaving you hungry. Room was large and had lots of lights due to big windows. Good bathroom too. Reception worked fine. Location... Next to mall and running paths along the river. Bus was few hundreds of meters away. I walked to Train station of Alcala de Henades Univesidad, 1.1 km away. Next to train station there was a bigger complex with variety of restaurants, big movie theaters, more shops. Instead of train would have more convenient to use rental car.

Miinukset: -

Plussat: All except the address.

Miinukset: The address showed on booking.com was wrong. If visiting, using GPS, the address is simply HITA and NOT HITA 4 as stated on booking.com .

Plussat: Staff were very courteous and professional

Miinukset: Perhaps the bed could have been a little softer

Plussat: Everything just right

Miinukset: Nada

Plussat: Very good location to the airport, if you have a car. Beautiful new hotel. Easy parking underground.

Plussat: We really like the parking available on the premises, free of charge. The price for a nice hotel is great. Another convenience is the shopping center across the street with a variety of restaurants.

Miinukset: The pillows were rather hard.

Plussat: This is my 3rd stay at this hotel and Everything was good except aisle carpet

Miinukset: The carpet in the aisle needs to be changed with a new one that is flat or to be removed completely as it slows down luggages with wheels and also it is dirty unlike the rooms.

Plussat: Conveniently located near the old city centre, university and railway station, but in a side street so it was quiet.

Miinukset: breakfast basic

Plussat: Good location for the University and good price

Miinukset: Walls are very thin so be prepared to listen to your neighbours all night long.

Plussat: Quiet despite central location. Air-conditioning worked fine.

Miinukset: Uncomfortable sleep. Tiny beds, less than 1.9m standard length, lumpy pillow and plastic covered mattress. Tiny room, barely enough room for the 3 beds, one directly under the air conditioning. At least it was quiet. But it seemed more "pensión" quality than 2 star hotel.

Plussat: The stay was great, if only the staff spoke some better English it would be perfect.

Plussat: Receptionist lady was amazingly nice :) Rooms are tidy and comfy with aircon as well

Miinukset: Couldn’t speak much with the staff due to the language barriers. I speak very little Spanish and they didn’t speak English. But overall wasn’t a big issue:)

Plussat: Absolutely nothing

Miinukset: We arrived in the night the reception was absolutely rude didn’t even say hi or welcomed us we pay for breakfast we thought like other hotels start from 7am but when we ask for breakfast he said the bar open at 9 we can’t have breakfast the toilet absolutely dirty there is nothing in this place that you can call hotel

Plussat: Rooms were clean.

Miinukset: Rooms are on the smaller side

Plussat: Nothing

Miinukset: Very bad for every thing

Plussat: Clean place with good location

Miinukset: Man at reception doesn't know English

Miinukset: Beds were not comfortable and the room was very warm and it was difficult to cool it down at night.

Plussat: convenient location

Miinukset: no real window in the room (just one to the inside corridor). nicely quite during the night....

Plussat: The under ground parking

Miinukset: The fact that the room had no window to the outside, and there were no grip rails in the bath/shower.

Plussat: Value for money, location, ans staff very friendly and accommodating

Miinukset: Walls two thin, so you easily hear other guests if they are talking

Plussat: Location was super central, close to the station. Room was simple but clean and had toiletries. Room also had air conditioning which was nice considering the heat at this time of year (June 2019). Linen was also changed daily and bathroom re-stocked by cleaning staff. Front desk staff were also polite and helpful. Rooms were also quiet (considering the central location). Ten mins walk away from Calle Mayor which was great.

Plussat: Location was excellent. Rooms were comfortable enough with a really nice and big bathroom Helpful staff.

Plussat: Bed and room big and confortable. The temperature is always perfect in Alcalá.

Miinukset: The whole building and the rooms could be cleaned and maintained a little better.

Plussat: Good value for money.

Miinukset: Everything was OK.

Plussat: Bed

Miinukset: I miss the brakefast, vending machine so poor Room full of ants, nasty bathroom

Plussat: The hotel was warm, cosy and quiet and the staff were very helpful. It is conveniently located fairly close to the town centre. The cost of the stay was about right for the standard of the hotel.

Miinukset: Nothing.

Plussat: The willingness of your staff to assist in travel arrangements and other needs.

Plussat: The check-in/out was simple enough. There was information in the lobby to see restaurants nearby. The room was basic. The bed was comfortable enough.

Miinukset: There was a lot of mold between the wall and the shower.

Plussat: Good location.

Miinukset: A bit noisy. Temperature control wasn’t ideal, but it was tolerable.

Plussat: Cleanliness

Miinukset: No hot water in shower that had cracked tiles and a door that was hanging off. Staff dressed as if they’d just got out of bed. Being refused breakfast despite hotel blurb offering breakfast. Poorest hotel I’ve stayed in for the last twenty years.

Plussat: A simple hotel nicely located. Just gone for a day or two. Breakfast also simple but served with pleasure.

Miinukset: Parking could become a problem. We were lucky to have the last spot just opposite the hotel. If not, one will have to drive around to find a free spot.

Plussat: Nice location, friendly staff, everything You need!

Miinukset: Street noise and thin walls.

Plussat: Close to everything, friendly staff, great room with breakfast. Total value for money

Plussat: The location of the hotel is amazing, close to everything and just close to the bus to Madrid stop. The room is very clean. The staff is friendly and helpful, and the reception is open 24y, what is very convenient.

Miinukset: The rooms are a little small, with not enough room to move around. The a/c has the water pipe inside the room, so it was kind of annoying to empty the bottle where it goes every now and then and the dripping sound.

Plussat: Basic. Floor not clean no facilities. No parking or advise as to where to park. Street very noisy at night time. Ok for a one night basic stopover.

Plussat: The area is very central with lots of amenities. I did not have the breakfast at the local cafe. Plenty of places to eat. The hotel was basic but clean. There is no ramp into the hotel they have a few large steps. The staff were very helpful and friendly. I would stay there again.

Miinukset: I would like tea/coffee facilities in the hotel room.