Etsi halvat lennot: American Airlines

Plussat: Crew on the plant was friendly.

Miinukset: I think at least some small food should be offer even tho it wasn’t dinner time.

Plussat: Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff.

Miinukset: Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people.

Plussat: Friendly crew and relatively new entertainment system

Miinukset: - Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)

Plussat: No

Miinukset: Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic.

Miinukset: American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur

Plussat: They quickly rebooked us after cancelling our original flights

Miinukset: The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice.

Plussat: Plane was new

Miinukset: Extremely cramped, surly flight attendants, and terrible food.

Miinukset: almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power.

Plussat: I’m home

Miinukset: Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable

Plussat: Nothing

Miinukset: If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen

Miinukset: Food was horrible to Tv screen not working for a long flight it’s not nice

Plussat: The crew was great!

Miinukset: American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly.

Plussat: Nothing

Miinukset: They canceled the flight

Plussat: Crew on board are great.

Miinukset: American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix.

Plussat: Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A.

Miinukset: Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly beau.polley0@gmail.com

Plussat: Crew was kind and attentive

Miinukset: Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes

Plussat: I made it alive

Miinukset: American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline.

Miinukset: My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A

Miinukset: British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE

Miinukset: When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!

Plussat: Flights were on time.

Miinukset: Seats are too small.

Plussat: Friendliness of crew

Miinukset: Offered more of an incentive for the inconvenience

Plussat: The crew was nice

Miinukset: Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this.

Miinukset: When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home.

Plussat: Direct flight and good personal service provided by crew.

Miinukset: Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped.

Miinukset: The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult

Plussat: The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory.

Miinukset: The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions.

Plussat: Crew

Miinukset: The delays due to software