Etsi halvat lennot: American Airlines

Plussat: On time departure from PHL and on time arrival in LAX.

Miinukset: This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted.

Plussat: One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane.

Miinukset: Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead.

Plussat: That flight was not ultimately cancelled after 4 hour delay

Miinukset: Upon arriving after 4 hour delay, for crying out loud have someone there to immediately for deboarding !!!

Plussat: nothing

Miinukset: everything.

Plussat: Crew was absolutely precious.

Miinukset: Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted.

Plussat: The crew was friendly and the flight was almost on time.

Miinukset: The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL.

Plussat: Nothing really

Miinukset: WiFi on both ways was not working

Miinukset: The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options.

Plussat: Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly

Miinukset: It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again.

Plussat: Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space .

Miinukset: Everything. Never flying American again

Miinukset: The plane we needed for our flight arrived really late so our flight was then of course delayed.

Plussat: The crew was nice

Miinukset: boarding and unloading are nightmares. They really should load the planes back to front and if someone has a connecting flight, they should be allowed to unload first.

Plussat: Flight was relatively smooth and arrived more than thirty minutes early.

Miinukset: Flight attendants did the basics without showing any enthusiasm for their job or appreciation for the passengers in business class. Food service in business class was uninspiring as there was no element of "international cuisine" on a flight where some dining creativity would have been welcome.

Plussat: Flight time, availability on short notice

Miinukset: Delayed, no communication, delayed at boarding, sat at arrival with no gate.

Plussat: The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated.

Miinukset: Hire stewardess that are professional and polite.

Miinukset: 3 hours delayed

Plussat: I love the inflight entertainment

Plussat: Clean airplane.

Miinukset: The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke.

Plussat: The crew was very friendly and helpful.

Miinukset: The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work.

Miinukset: I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant.

Plussat: Crew were good

Miinukset: Way late. This flight has been over 45 minutes late 1/4 of the time in the last 60 days. Today was the 1 in 3 days.

Plussat: Landing

Miinukset: Stewardess forgot to give me my coffee

Miinukset: The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage

Miinukset: Landing

Plussat: Crew and food and drink options fine. Comfort level in First Class much lower that expected. Update the aricraft please!!

Miinukset: Couldn't recline the seat very far. No USB outlet. No multimedia options. Get into the 21st century!!

Plussat: Smooth flight

Miinukset: The crew was not too upbeat or inspiring. The movie selection was bland. Live TV was not working. Too much passive aggressive bitchiness from the lead flight attendant on the PA system.

Plussat: The entertainment was good with WiFi that worked well

Miinukset: The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it

Plussat: One of the crew members was rude on several occasions - the rest of the crew was fantastic.

Plussat: Nice stewards

Miinukset: Gate agents crabbie

Miinukset: more room, better boarding procedure, on time take off