Amsterdam Marriott Hotel

Poor welcoming team, the lady who checked us in was impolite

Nothing

Location. Kind staff. Breakfast

We reserved 2 higher category rooms to have them connected (family with young kids), but at the check in they said that these rooms cannot be connected. We accepted therefore a downgrade of 1 room, but the hotel did not accept to adjust the rate accordingly for the full stay (policy reasons and because it was prepaid trough booking). They said they refunded 130euros but haven’t seen it in my credit card yet. Zero flexibility, zero customer satisfaction understanding. Good to stay for business, but we would not recommend it for family/ vacations stay. Terrible free internet. Useless. Very expensive parking (60euros per day) In addition, 1 bathroom had a disgusting cigarette odor and couldn’t use it for 2 days. Only got an apology in written and a 5 euros vine bottle. No refund for this inconvenience either. Worst experience we had in Europe.