Anchorage hotellit lähellä Fifth Avenue Mall

Plussat: Location is fantastic, near good restaurants and the sea. The service at check-in and check-out and at the breakfast. The bar is cosy and the staff really nice people.

Miinukset: The service or lack of service provided by the concierge is unthinkable. We were a group of six people with 12 pieces of luggage, asked for a transfer to drive us to the railway station the following day and were told there was not in Anchorage such type of service providers, we should take 3 cabs instead. In the meantime we saw at the door of the hotel a van big enough for all of us, with the phone number of the owner company on the doors, we called the company, agreed with them the pick-up time for the following day, they had several vans and were happy to drive us to the drain station.

Plussat: Very friendly and helpful staff and good location

Plussat: Location and breakfast was great! Dinner at Crows Nest is awesome.

Miinukset: Room size seemed just a tad small, especially the bathroom with the toilet.

Plussat: Close to airport and places to see

Plussat: The room is quite clean, most of the stuff are friendly.

Miinukset: We stayed this hotel for 2 nights. The reception staff was very “thoughtful” to give us one of the worst room in the hotel when he knew we were not with group, which is at the top of the building just near the elevator workshop. It was a nightmare. Too noisy to fell asleep. Just like living near the airport. We argued with reception manager, he did change our room the other night. The hotel is quite old, rooms are small, decoration &facilities are old. Not worth the money.

Miinukset: No sleep at all as room was next to the elevator

Plussat: All of it. Great experience. Great staff. Great food.

Miinukset: Zip. Nada. Nothing.

Plussat: The staff were amazing!

Plussat: The food and the staff in the restaurant The Crow’s Nest.

Miinukset: The hotel is pretty old. The swimming pool area and spa zone is out of date and need redesign.

Plussat: Erittäin siisti ympäristö ja huone, mukava sänky, erittäin palvelualtis, ystävällinen ja osaava henkilökunta.

Miinukset: Aamupala ei kuulunut hintaan.

Plussat: Wonderful meal at crows nest. Lovely server.

Plussat: Big room and clean

Plussat: Staying on the club floor was awesome. And I loved the self serve shop in the lobby. Great location.

Miinukset: Nothing.

Plussat: The hotel was clean and in a good location.

Miinukset: The treatment from the staff at my check-in was terrible. I was racially profiled and denied a room. Random people also walked into my room at 6/7am on multiple mornings. There was no knock before entering on either occasions. I also had the cleaning service wake me up at 8am each morning. Very unprofessional all around.

Plussat: Clean, friendly and very comfortable. Coffee is available in the room. The location is good with an easy walk to downtown.

Miinukset: Nothing that I can think of.

Plussat: Everything you would expect for the price. The staff was great and made an extra effort to make dinner for us, thought it was very late and most restaurants were close.

Miinukset: The hotel met most of the standards for the price, though nothing particularly amazing. Nice restaurants are a little bit farther.

Plussat: Clean and great location

Plussat: The beds were very comfortable.

Miinukset: Cold coffee

Plussat: This property is now owned by Marriott. I have been a Starwood Preferred Guest (which includes Sheraton among other properties) for years, and Sheraton has always been a home away from home for me. I really like the simple updates to the rooms and bathrooms. The design choices are great. It did seem that some aspects of the bedding had changed, and I have to say I miss the previous bedding.

Miinukset: The thermostat would not hold a cooler temperature very well. We had to adjust it several times throughout the night. However, I messed up and did not remember to inform the front desk of this when we checked out so that it could be fixed. As for my SPG membership transitioning to Marriott, that transition (and any steps we need to take in the process) has not been very clear. I am also not pleased with receiving less perks with our membership. The membership is not equivalent, and that is very disappointing. I was sad to see that the free bottles of water were no longer in the rooms. Quick feedback: this is my second stay at this property in a 3 month time frame. One stay was personal and one business. I got an overall sense that the administrative/customer service process does not quite seem streamlined yet. I am sure this is due to the acquisition/merger, but I thought I would give feedback from the customer's end. Hope this helps!

Plussat: Close to shops

Miinukset: All good

Plussat: Helpful staff and large rooms

Miinukset: No water supplied in the room.

Plussat: Location

Plussat: I have always liked the Sheraton. It's a nice clean place with friendly staff

Miinukset: There is no shuttle service from the airport

Plussat: Location

Miinukset: Club room way over priced 500 .00 plus Outrageous

Plussat: Very friendly staff, great location and clean hotel.

Miinukset: There was no free continental breakfast, they charged $17.50 for it!! That's high even for Alaska standards.

Plussat: Nice hotel, friendly staff, not too far to walk to anywhere

Miinukset: Executive lounge very crowded with not enough staff - not worth booking an exec room

Miinukset: The shower is dangerous

Plussat: Very good hotel , in general high standard.

Miinukset: No orange juice in the bkfst. Cannot understand it

Plussat: location

Miinukset: the tub was clogged, the closet doors were off the track, the decor was seriously outdated, the carpet has loose ends beyond the transition strip (how old?), the room was smaller than most are now. I have stayed at much nicer hotels in anc for less.

Plussat: The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage.

Miinukset: We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.

Plussat: The view

Miinukset: Nothing

Plussat: I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable.

Miinukset: The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.

Plussat: The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.

Miinukset: I was disappointed to find out their cost for parking $32 and the lack of an airport shuttle $19. The staff failed to inform me that they charge an additional $50 when checking in for incidentals.

Plussat: Location was in walking distance of our event venue.

Miinukset: Valet parking only -$29 or street parking in a high crime area. Breakfast -$20 each. My husband and the four men behind me were served at the omelette bar but I was skipped over. The server was middle eastern and wouldn't talk to me. We left early.

Miinukset: The hotel had not presented to us final bill at check out but charged us directly. Unfortunatelly, they have charged us twice. We have made a claim, however ,till today, we have no response. So, we have passed the claim to the bank as unauthorized debit card transaction....unbeliavable

Plussat: location and parking great

Miinukset: The front desk staff told us that the only room available was a lower room and we wanted a top floor. so, she had us leave for an hour and told us that they would have a room ready when we got back. They did not. we ended up waiting another hour in the lobby and they gave us a a=2nd floor room instead of 3rd.

Plussat: Room key did not hold code. We had to change them out multiple times- we did not keep them by our mobile phone. Once we were told we are “checked out” on key by mistake. On 7/29 midday, Iehen I went to desk to get new key -no one was st desk. I waited 6 minutes and knocked on desk and called out hoping someone in back would hear me. No one responded. I weird another 10 minutes. The female that walked by and assisted did not apologize for the delay or explain why no one had been at the desk. The staff in the breakfast room was pleasant and professional as well as the cleaning team.

Miinukset: Room keys and desk staff not seemingly trying to figure out why my keys were needing to be rekey we each day and lack of apology for not attending desk resulting in my waiting around for someone

Plussat: The breakfast was okay... the breakfast room is stifling hot.

Miinukset: I had talked to a staff member prior to our arrival about a coupon I had from booking.com and was told it would be honored at check out. No one seemed to know what to do with it when we arrived.

Plussat: Was good

Plussat: Location and room size

Miinukset: Nothing specific it

Plussat: Location was great and the room was clean

Miinukset: Overpriced and the pet fee of $50/night is just plain offensive.

Plussat: Very nice room and air conditioning.

Miinukset: No. It was a nice place.

Plussat: Leaving

Miinukset: Old and shoddy. Broken, cheap chest of drawers, stained furniture, carpet worn through in elevator, desk chair seat covered in dried on guck. This was not the experience I expected.

Plussat: Shuttle to and from airport.

Miinukset: The t.v was in and out .. not working properly.the air condition/ heat was very loud. The bathtub drain plug would not stay up unless you wedged something in it. The sink didn’t drain well . The lobby area , the pool area and the room seemed pretty warn and not very clean, especially the bathroom . We have stayed at many places paid less and had rooms much cleaner and updated.

Plussat: Bed was good, room clean. Needs to redo the carpet.

Miinukset: The property needs an update. Elevator and carpets are old and looks dirty.

Plussat: The breakfast was probably the highlight, large and plentiful. The room was larger than we needed with a couch and 2nd tv in a separate room.

Miinukset: No time for the pool! It was on the expensive side since no amenities were able to be used in the time allotted.

Plussat: Staff Friendliness

Miinukset: Place is old and needs upgrade. Failed to get a wake up call. No signage for location of ice/vending machines other on which floor. You had to walk all the way to the end of the corridor to find that the ice/vending machines were at the other end, about 100 yds. Sign with directions need to be placed near the elevator hall entrance to the floor, directing one to the ice machine.

Plussat: Restaurant (food & servers were good). Downtown.

Miinukset: No safety chain on door but one on sliding glass door to the balcony & we were on the 3rd floor! Creepy. Room had an odd/soured smell, a lot of street noise, & the furniture was dated. Be aware that there are a lot of homeless people within a couple of blocks of the hotel. The day prior to check/in we stopped in & were told we could check-in at 1:00 & when we arrived the next day were told earliest was 3:00. Fire alarm went off in the morning around check out time & we had to haul our stuff down the stairs. Thank God for a young lady and her father who helped me. We stayed at 3 other Westmarks while on our trip & other than the restaurant this one was below par. If Captain Cook Hotel is available stay there. That’s where we stayed our first night in Anchorage & had to move to Westmark after that due to misinformation we’d received about our hotel booking from the tour company. We were told our last night of our tour was at Westmark & it was in fact at the Capt Cook & we had made reservations on our own to extend our stay in Anchorage so we had to move locations to the Westmark. We didn’t know about the hotel glitch until shortly before our trip started. Bummer. Also, there is no shuttle service to the airport.

Plussat: Staff were very friendly and accommodating. Rooms were very comfortable. I would stay there again.

Miinukset: The restaurant was terrible. Food was mediocre at best. The waiters and waitresses were good.

Plussat: Location

Miinukset: Price is a bit high

Plussat: Great location, comfy room, and everything as advertised.

Miinukset: Slightly outdated design.

Plussat: Breakfast was more than I usually pay $15/person. But food was good. Arrived at 1 AM left at 8 AM so didn't get to enjoy the stay. I did like the Balcony at that time of morning(1 AM)as you could view the city in the twilight.

Miinukset: the whole town is very expensive. For the price it would have been nice to have a shuttle from the airport and to the train station. $50 nice

Plussat: Location

Miinukset: A fairly basic hotel for the money charged. Furniture in the room was a bit tatty. No fridge (but did have an ice machine) and no electric jug.

Miinukset: Hotel was outdated. Didn't feel the safest. Bathroom was small

Plussat: Our room was a good size and the bed was very comfortable. Staff were polite and helpful.

Miinukset: There was a filter coffee machine in the room, but no instructions and no mini fridge or milk supply. The buffet breakfast was disappointing because the scrambled eggs were cold. The rest of what was on offer was adequate.

Plussat: Staff very nice. Location good.

Miinukset: Super noisy. Bathroom was gross and still wet when checked in. Poor parking policy.

Plussat: I guess if we have to put something we would say that the front desk staff was very friendly and helpful.

Miinukset: The room had drug debris on a side table. You had to pay to park which is retarded. There was no room service available.

Plussat: The location is good and the staff is helpful

Miinukset: the breakfast is too expensive and should not make it into two categories.

Plussat: Glacier Brewery across the street was nice and convenient.

Miinukset: Don't stay on the north facing rooms. Other than they have a view, the noise level from the street was awful. Even closing the sliding glass door didn't help. Someone told us later to stay facing west.

Plussat: The one thing that bothered me was the TVs was bad and after calling the front desk that didn’t do anything to fix the problem.

Miinukset: Bad tv

Plussat: The brand

Miinukset: Overpriced. Charge $32 for parking. Small rooms

Plussat: I loved the polar and brown bear. Location was ideal.

Plussat: It's really clean, and very convenient. The staff is also very friendly and helpful. The location is really great, the only down side is the valet parking is a little bit expensive.But overall, I would stay here again.

Miinukset: The parking fee is a little bit expensive.