Anchorage hotellit Downtown

Plussat: Breakfast was OK and the location was quite central. The rooms were clean and spacious, comfortable and well appointed. The bed was also comfortable and the service good. It was great having a 'balcony' with view and ability to open the door, albeit only to a 'Juliet' balcony. Arrangements with the Captain Cook hotel across the road were also very good although I did not get time to take advantage of them.

Miinukset: There was no effective control over the room temperature (heating) and I was too hot at night and found the air stuffy so I did not sleep well. The only way I could get fresh air into the room was by opening the balcony door which was problematic with noise at night and often rain. It would have been good to have a window for ventilation.

Plussat: LARGE ROOM

Miinukset: IT was not a full service hotel but there was a hotel across the street that owned it and you could use there things.

Plussat: Nice large suite. Clean, comfortable. Good location downtown.

Miinukset: Hotels in downtown Anchorage are expensive, although this one was a little more reasonable than others. Room had a a slightly smoky smell when first entering ( it is a non smoking hotel). Mention to desk on check out and they said they would check it.

Plussat: breakfast was fine. Simple but yummy.

Miinukset: Parking-can't park on the street after 6 without worrying about getting towed October-April.

Plussat: It's great location for my meetings and also walking distance to mall and restaurants.

Miinukset: Nothing, every time we stay there, we are treated great and staff always with great smiles day or night.

Plussat: Great large rooms, spotlessly clean , comfy beds. Liked the free drinks happy hour to catch up with other guests.

Miinukset: Nothing

Plussat: Our room was large and very comfortable. The access to gym and sauna services was great! Good location to restaurants.

Plussat: Great to have breakfast included and happy hour was fantastic. Location of hotel is great as opposite to the Captain Cook and are able to access facilities which is a bonus. Short walk to everything. Bed super comfy. Friendly and helpful team at hotel. Highly recommend.

Miinukset: On one evening there was an odor in the hallway.

Plussat: Staff were phenomenal.

Miinukset: Room could have been a bit cleaner.

Plussat: Great location. Staff was lovely (especially Don, who checked us in and we continually saw and spoke with during our stay). Tasty breakfast. Good size room.

Miinukset: Couldn’t seem to control the thermostat. It was constantly at 75 which was great during the day but we like it cooler at night. It was set to 50 so wasn’t sure what else we could do. No big deal - we just opened the door to let it cool down.

Plussat: Extremely helpful employees.

Miinukset: Access to third floor with the 2nd floor standard key.

Plussat: This was basic accommodation which had a great lounge, kitchen and dining area. The rest was okay, be were comfortable. Staff were friendly and attentive.

Plussat: Breakfast was great & should be referenced on the promo description (it's not mentioned as a perk). Staff accommodating & did a good job dealing with an apparent mental health client. Lots of interesting international visitors at the K table together. Appreciate the baggage storage feature.

Miinukset: Cleanliness - lockers in the dorm room had 2" sized grunge items on bottom. Upper bunk bed was very squeaky, felt I had to lie as still as possible.

Plussat: Staff are extremely helpful. Great kitchen facilities and very comfortable and we'll organised lounge area. Being right in the town was perfect.

Plussat: The location is great, pretty close to a bus stop coming from the airport. The room is comfortable for hostel standards and the bathroom is clean. Complimentary breakfast is ok.

Plussat: Great downtown location. Friendly staff. We stayed in a double room with a private bathroom.

Miinukset: The particular room was right off the dining/shared area, and thus noise was a bit of an issue.

Plussat: Very friendly staff, great location and clean hotel.

Miinukset: There was no free continental breakfast, they charged $17.50 for it!! That's high even for Alaska standards.

Plussat: Nice hotel, friendly staff, not too far to walk to anywhere

Miinukset: Executive lounge very crowded with not enough staff - not worth booking an exec room

Miinukset: The shower is dangerous

Plussat: Very good hotel , in general high standard.

Miinukset: No orange juice in the bkfst. Cannot understand it

Plussat: location

Miinukset: the tub was clogged, the closet doors were off the track, the decor was seriously outdated, the carpet has loose ends beyond the transition strip (how old?), the room was smaller than most are now. I have stayed at much nicer hotels in anc for less.

Plussat: The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage.

Miinukset: We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.

Plussat: I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable.

Miinukset: The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.

Plussat: The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.

Plussat: Enjoyed my entire stay.

Miinukset: No transportation from airport. Restaurants are very expensive, although the food is good.

Miinukset: I was disappointed to find out their cost for parking $32 and the lack of an airport shuttle $19. The staff failed to inform me that they charge an additional $50 when checking in for incidentals.

Plussat: Location was in walking distance of our event venue.

Miinukset: Valet parking only -$29 or street parking in a high crime area. Breakfast -$20 each. My husband and the four men behind me were served at the omelette bar but I was skipped over. The server was middle eastern and wouldn't talk to me. We left early.

Miinukset: The hotel had not presented to us final bill at check out but charged us directly. Unfortunatelly, they have charged us twice. We have made a claim, however ,till today, we have no response. So, we have passed the claim to the bank as unauthorized debit card transaction....unbeliavable

Plussat: Good location, nice clean rooms and good size

Plussat: Breakfast was good and the staff was very nice.

Miinukset: There was hair in the bed.

Plussat: Nice temperature in entire hotel, good breakfast, comfortable beds.

Miinukset: The water faucet was leaking and the desk chair partially broken.

Miinukset: My room was left open all day on one of the days I was there. I returned that evening to find that out (the flip on the door had been used to prop it open). I felt very unsafe. I wrote a letter upon check out, but I also spoke about it to two different staff. I was given no compensation. I asked for the cameras to be checked. When I checked out of the hotel, I left my phone number and my email. No one has contacted me! Horrible service.

Plussat: Great location close to train station. Shuttle service from the airport was helpful.

Miinukset: When I called several days before arrival, I was assured we would be picked up as soon as we picked up our checked bags. We had to wait almost an hour for pick up after O called the hotel as instructed. They had no room for us next day and we had to walk.

Plussat:  

Miinukset:  

Plussat: Clean, great breakfast, good value.

Miinukset: Set in an industrial area

Plussat: The room was nice, very accommodating

Miinukset: The people above us had several children screaming at 2-3a.m. And they ran the shower/tub which was so loud maybe the plumbing needs to be checked. No way to sleep through several people taking showers/baths

Plussat: The room was a good size. The breakfast was a good selection.

Miinukset: The trains are close and noisy at times.

Miinukset: The window was moldy and the floors were dirty. We couldn't fill up the tub for the kids to take a bath because there was a hole in the bath tub.

Plussat: The location is great, right near downtown area.

Miinukset: The room had an odd smell. I have stayed there many times throughout the years and it not the same as before. It was clean and comfortable for the price, but probably won't stay there again.

Plussat: Great hotel just a little far from restaurants within walking distance but doable. Uber worked too

Plussat: split room

Miinukset: little far from downtown

Plussat: The food and pool

Plussat: Good price and location.

Miinukset: Parking was horrible, we had to park on the street for part of our stay. Lots of people milling around outside that felt uncomfortable.

Plussat: Nothing Sharing a parking a lot with a restaurant is very stupid.

Miinukset: in room 112 my first room had bad heating system, door handle to get in didn't work right had to have front desk person to help wasn't showed the right way to open so I got the housecleaning lady to show me also real noisy outside of room. They change me to room 115 didn't check that room out until around 8pm and found out tv was busted and they had to put the people out the night before and that's why it was noisy the night before when I was in room 112. I would like to be reinburst for the stay of one night for all the trouble and the parking was terrible. share parking with a restaurant as well.

Plussat: The room next to us had small children making tons of noise. I explained to the front desk gentleman our situation that we needed sleep. He moved the family without any further questions. All front staff are the best! very nice people. I love this hotel!!! The only suggestion I have is have the pool open for an hour at night for adults only like other clarions. We wanted to use the pool but children where still in there after it closed. I love children, but sometimes romance can be lost... :)

Miinukset: Air freshener in the elevator, it smelled like dope smoke 90 % of the time.

Plussat: Breakfast was amazing

Miinukset: The wifi stopped working on my last day - this was a huge inconvenience! Otherwise my stay was good.

Plussat: I liked that it was within walking distance to downtown, the public transportation, and I’m ever so thankful for. The breakfast that was provided. And the shuttle to the airport. Also the hotel is family friendly.

Plussat: Nice hotel. Very nice room.

Plussat: Clean and comfortable

Plussat: Cleanliness and the location is good close to restaurant.

Miinukset: None

Plussat: Low price, internet was good

Miinukset: Elevator was questionable, pool was dirty, hot tub/jacuzzi out of order, breakfast was generic

Plussat: Hotel employee was an awesome front desk clerk. He went above and beyond his dutys to please everyone in the hotel.

Miinukset: Rooms were loud my fire alarm went off at 230 am and scared us all. The bathroom toilet had a gurgling going on. Tried to let the kids have a bath and the tub wouldn't hold water. Sleepless in Alaska

Plussat: This was the most worst hotel experience I have ever had the pool and hot tub were disgusting breakfast was supposed to be included and I paid 50$ for it. There were bloody used bandaid in the pool area along with dirt grime and trash. The bathtub didnt even ever fill up with hot water we didnt have a menu in our room for room service. It was all and all the worst hotel experience I ever had i paid 216$ for a one night stay in a filthy hotel with a shitty view I never will be coming back to this hotel!!!

Miinukset: It was filthy and I want my money back

Miinukset: Shower head falling off the wall. Asked for 4.30 am wake up call and it came at 4 am. No mini fridge in room. There was hairs in the sink. Not very clean. Noisy plumbing. Would never stay there again.

Plussat: The location was great - within easy walking distance of everything downtown.

Miinukset: I had a problem minimal or no hit water for the majority of my four night stay. I brought this to the attention of the front desk three times and never really got satisfaction nor an apology. No hot water summers really not acceptable.

Plussat: The staff was friendly and assisted well

Miinukset: The air conditioning is too noisy. Difficult sleeping. Coffee machine does not work. Empty tissue box.

Plussat: Location is good. Front desk staff friendly.

Miinukset: As a diamond member I would expect late check out at 2pm or later irrespective of how full the hotel is. The elevators looked like the belonged in a war movie - ceiling panels broken and falling down. Generally the hotel was in bad condition. Not what one would expect for $400 per night. Can’t quite understand why it is okay to maintain a property just because it is used by the masses for 3 months a year.

Plussat: The staff went above and beyond to make my stay a pleasant one. My first room was amazing! Awesome view of Cook Inlet! However...

Miinukset: My second room when I returned from a few days at Denali National Park was not quite up to par. But I was tied and didn't notice the problems until I was ready for bed. The next morning, I explained the problems and the front desk offered options to make up for it, but none fit my agenda. She was very apologetic, though, and the room was not horrible. Just a few little things. Don't let that stop you from staying. Overall, it was a very good experience.

Plussat: The location was very convenient area. Clean hotel.

Miinukset: No shuttle to the train depot even though the depot is basically in front of the hotel. Staff was obviously understaffed. Did not answer the phone every time I called. Not worth spending that much money for that much service. Very disappointed.

Plussat: The location was great!

Miinukset: When I arrived at the hotel, the air conditioning was not working in my room at all. Staff did not offer to do anything about it and even rolled their eyes when I complained about it. The elevators were also down a lot of the time over my 2-day stay. When I called to report the elevator, staff simply said "Take the service elevator" which was extremely dirty. It was slow due to staff getting on and off, which I understood. I asked a bell hop where the "washrooms" were and he smirked and asked my if I meant "restroom" and then asked if I was "Canadian or something", which was off-putting (I am not Canadian, but I imagine I would have been even more insulted than I was!) I was overall disappointed with the attitude by the staff in general. They have a sign on the front desk that says "We want to make it right." but they certainly did not live up to that creed. I would not stay here again even the location was great!

Plussat: Pillows were amazing, great location, room was clean, nice big tv

Miinukset: For the price that was paid the hotel fell below the standard I am used to for a less price, had to change room due to giving a different room to booked, arrived to our room after a massive day and the room was forgotton to be cleaned and ho help from reception just a sorry, was not offered any towles etc and had to ask for them, then we went to krder room service 15 min befor the kitchen closed and was told sorry we have already closed the kitchen, breakfast buffet was very minimal with 4 hot dishes but one was empth the entire time, you could get eggs cooked, had a good selection of pasterys and the staff were great. I understand hotels miss the mark every now and then but to miss the mark on several items for the price paid is a bit hard to take.

Plussat: The location, and amenities were nice.

Miinukset: The room was advertised as delays but was quite mundane and the view was lack luster.

Plussat: Location

Miinukset: Small room, old, A/C didn't work, needed some cleaning