Gate agents in Seattle were fabulous and extra observant. Thanks for doing a great job!
It was really full but that’s how it goes.
Plussat: "Crew was attentive , quiet flight"
Miinukset: "More food choices"
Plussat: "Sitting in the exit row"
Plussat: "Friendly, patient and helpful employees."
Miinukset: "Nothing could have been better. We traveled economy and were treated like 1st class."
Plussat: "Clean safe comfortable plane seats. friendly staff."
Miinukset: "A small credit for miles as the Wifi didn’t work."
Plussat: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Miinukset: "Nothing, perfect. better than expected."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Crew was amazing"
Miinukset: "Food could have been better, seat was uncomfortable."
Plussat: "Good food and beverage."
Miinukset: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Plussat: "Crew is amazing, seats are pretty good."
Miinukset: "On time, baggages checked in and were made available on time."
Plussat: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Miinukset: "Food really bad on both segments."
Miinukset: "Nothing my timing was a bit off it all worked out well"
Plussat: "The entertainment was nice."
Miinukset: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Plussat: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Plussat: "Yeah...spacious leg rooms."
Miinukset: "Too bumpy landing at Jackson."
Plussat: "luggage was there when I got off the plane."
Miinukset: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Miinukset: "It was a late flight and didn't see the flight crew much at all"
Plussat: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Miinukset: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Plussat: "Perfectly fine first class trip"
Miinukset: "Breakfast meal was awful"
Plussat: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Miinukset: "The fact that I couldn't change flights on the day of travel"
Plussat: "Late. Poor communication. Crying kids"
Plussat: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Miinukset: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Plussat: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Miinukset: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Plussat: "Crew was nice"
Miinukset: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Miinukset: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Plussat: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Miinukset: "Seatsnare ridiculously tight for a 6ft man."
Plussat: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Miinukset: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Plussat: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Miinukset: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Plussat: "The staff and crew were great help all along the route and the planes were well kept and clean."
Miinukset: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Miinukset: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Miinukset: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Plussat: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Miinukset: "Everything was perfect. Nothing negative to report."
Miinukset: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Plussat: "Friendly staff/ comfortable seating."
Plussat: "Free games and movies in the headrest TV. Really cool"
Miinukset: "It was extremely hot and uncomfortable on the plane."
Plussat: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Miinukset: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Plussat: "absolutely nothing"
Miinukset: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Plussat: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Miinukset: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Plussat: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Miinukset: "thought the cabin could have had more heat"
Plussat: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Miinukset: "Nothing, truly an excellent experience."
Plussat: "Low price."
Miinukset: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Plussat: "Comfortable as plane was half empty."
Miinukset: "No entertainment available at all."
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Place was clean; crew was nice and attentive"
Miinukset: "Seats are small and uncomfortable for long haul flights"
Plussat: "The crew was awesome u almost missed the flight but they really helped out."
Miinukset: "The seats are uncomfortable and cramped"
Miinukset: "All of our luggage was lost and did not arrive in Prague"
Miinukset: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Plussat: "The flight crew & the flight itself was great."
Miinukset: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Miinukset: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Miinukset: "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
Plussat: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Miinukset: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Miinukset: "food screens"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Flight left on time. Comfortable 747-400 plane with huge overhead bins and plenty of leg room even in economy, Great cabin crew. Food was, well, airplane food. But at least there was a vegetarian choice, which I looked way better than the meat dish,"
Miinukset: "Service was a bit rushed at the end. In the last hour of a 10-hour flight they served another meal, which was similar to the first meal (even though it could have served as breakfast or lunch). Also had to fill out the customs declaration and prepare for landing,"
Plussat: "We lost our bags"
Miinukset: "Our barges were damaged"
Plussat: "Crew members were friendly."
Miinukset: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Miinukset: "All flights cancelled. Stuck overnight."
Plussat: "Great crew and on time."
Miinukset: "Seating a bit cramped"
Plussat: "Entertainment system was superior and flight crew very nice. Plenty of drinks and food available."
Miinukset: "Seats and food are typical for airline economy class"
Plussat: "Flight went smoothly with no issues or problems. Flight attendants were nice & helpful Thank you"
Miinukset: "The only thing I could complain about was the tv screen wasn’t working & attendant tried to fix but the headphones never worked,"
Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"
Plussat: "The environment was very nice. Relaxed and roomy"
Plussat: "Friendly crew"
Miinukset: "when seats recline in economy you can barely get in and out of a seat"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."
Plussat: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Miinukset: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"
Plussat: "Crew was friendly. Received very filling meals. Free movies available for watching."
Miinukset: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Plussat: "Fell aslep right after takeoff"
Miinukset: "Delayed flight"
Plussat: "The crew was very nice. I had an exit row so plenty of leg room."
Miinukset: "It was a short flight so it didn't really néed food and didn't have entertainment. They hand out pretzel mix, not something I can have (celiac). Doesn't matter on a short 1 hour flight."
Plussat: "Crew very NICE. Customer service means a lot and they were wonderful."
Miinukset: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Plussat: "my favorite airline"
Plussat: "Crew personable. Beverage cart shabby."
Miinukset: "Baggage lost in rechecking. Attendant electronically checked only two bags instead of three. Needed to hurry to for next flight. No transport by auto offered. We are 80 yrs old and I was in much pain walking. More attention to passengers needed"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Top of the line service on a very long but smooth ride"
Miinukset: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"
Miinukset: "Lufthansa cancelled my flight at midnight before Thanksgiving and left me with no option to get home for the Holiday."
Plussat: "Horrible customer service through the strike. Rebooking took four hours."
Miinukset: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "The movie options where not great."
Miinukset: "Movie options."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Selection of movies in the entertainment section. Food"
Plussat: "Good entertainment options, large bathroom area on a lower level"
Miinukset: "Food options and space"
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."
Plussat: "Crew nice"
Miinukset: "Flying in general in uncomfortable. The is nothing complimentary from the airline expect a very small cup of fluid."
Miinukset: "Alcohol was not complimentary, which it generally is on international flights. Boarding was one giant cattle call, which significantly slowed the process"
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "Boarding was fast"
Miinukset: "There were no snacks and crew wasn’t friendly."
Miinukset: "Last minute gate change with an excessive amount of wait with no communication"
Plussat: "Flight was good"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Plussat: "The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true."
Miinukset: "Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse."
Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."
Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"
Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"
Plussat: "The short flight time between Keflavik and Anchorage. 6 hrs 40 minutes."
Miinukset: "Standing in line the entire layover in Keflavik. Having to use Iceland currency in airport on an international flight."
Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."
Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "Good service and aircraft. The flight crew's manner and uniforms were very sophisticated and reminded us what inflight service could be. US carriers could learn from Icelandair."
Miinukset: "The food offering was very limited."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "Free movies kept me pretty entertained."
Miinukset: "I'm glad I don't have to live on those flights. I would either starve or go broke. As it was, I bought a sandwich in Dublin and ate that instead of buying the on board meals."
Plussat: "Comfy seats, tasty food"
Miinukset: "They charge for everything including headphones, food, surprised they gave water for free."
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Miinukset: "The seats were too narrow."
Plussat: "great service, no complaints whatsoever."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Plussat: "Crew service"
Miinukset: "Flight delays"
Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."
Plussat: "Checking in and boarding were good especially with on line check in. flights were on time but boarding did take a while. For economy seats the flight was comfortable with helpful flight attendants. Included a blanket and pillow. In flight movies were current with lots of video options."
Miinukset: "Food was okay but would have liked better options for a relatively long flight."
Plussat: "This flight was 100% full, so I was bumped to first class"
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Plussat: "Iceland Air from Reykjavik: When our plane was delayed two hours they distributed meal vouchers; which I have never received from any other airlines for such a short delay. When it was further delayed they again passed out additional vouchers."
Plussat: "Ain't like them at all"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "Nice staff"
Miinukset: "Same as before need more food choices."
Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."
Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"
Plussat: "professional and efficient"
Miinukset: "no food"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Plussat: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Miinukset: "Unnecessary delay"
Miinukset: "Ba got me too late to terminal to catch connecting flight to lax on air NZ"
Miinukset: "the onboard entertainment is a very old system based on small unpractical screen. Mine was also broken. My meal came, twice, with no cold drinks. I had to call the crew but did not answer all the times. When they came, they brought the wrong drink."
Plussat: "The crew was nice."
Miinukset: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Miinukset: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Miinukset: "Taking off is too slow. We were late with our connecting flights."
Miinukset: "No food served on this flight."
Plussat: "Typical solid British Airways service."
Miinukset: "Delayd by 4 hours."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "For coach, was not bad seat"
Miinukset: "Charging for food, no entertainment on board"
Miinukset: "Just believe overall they could do better"
Plussat: "Food was great, staff was so sweet and patient"
Miinukset: "Never on time, always late, always either missing my connections or running throug the airport"
Miinukset: "Cabin crew bored."
Miinukset: "Late departure caused down stream issues."
Plussat: "Dinner Lunch Snacks Tea"
Miinukset: "Everything was good"
Miinukset: "We waited in the plane for 5 hours and ended with a cancelled flight. We were rebooked out of Oakland the next day. Missed an entire day in Rome for our honeymoon, lost a night at a hotel, and lost money on a tour."
Plussat: "The seat was comfortable and featured the good headrests."
Miinukset: "Food was inedible so I left it. The sound on the movies was tinny making hearing difficult."
Plussat: "Food and cabin crew were good"
Miinukset: "Cabin configuration in business is awful. Everyone has to step over, or be stepped over, to get to aisle. Seats are narrow (and I’m a small person!). Inflight entertainment is poor, and the touch screen is not very good."
Plussat: "Usual efficient BA"
Plussat: "Comfortable flight. On time departure"
Miinukset: "Could not check in online or via app due to system issues"
Miinukset: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Plussat: "Crew great, Food great!"
Plussat: "The crew was friendly, there was entertainment"
Miinukset: "Boarding was chaotic, no specific lines, etc."
Miinukset: "I didn't get to fly. Missed the flight. And asked to postpone for a fee. The airline wouldn't. I purchased a new ticket from another airline."
Miinukset: "We have to pay for even water or tea or coffee. So we stay thirsty."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "The foot rest broken and I told them they don't do anything even I have bad knees"
Plussat: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Plussat: "Cabin crew was very friendly. On board entertainment worked. Food was good. Overall a much better experience than our flight to London"
Plussat: "Fantastic crew. Very nice people."
Miinukset: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Plussat: "I really liked that the crew were friendly, information was clearly communicated and process smooth."
Miinukset: "For a long flight the seats weren't that comfy and if it's an overnight I would suggest they let you know when food is coming or lights out so you can plan. Also, just a suggestion but I would prefer to pay less and not have the entertainment stuff or just use a BA app on my phone."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "My flight was changed at airport"
Miinukset: "Barely made flight-- no help offered"
Plussat: "announcements made by the pilot about weather and the flying conditions and travel time were very good."
Miinukset: "the plane was delayed and the check-in person gave me a different time for when the plane would leave vs what was on the boards. i was lucky that i did not listen to her or i would have missed my flight."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Seats were leather, plane was clean"
Miinukset: "Delayed over half and hour"
Plussat: "The staff and food option wasn't bad for plane food. We left and arrived on time. Theu kept us informed with what was happening with the turbulence."
Miinukset: "There were no usb chargers. The tiny screen had white scuffs all over so you couldn't see. The chairs were super cramped."
Miinukset: "Seat too small. No free wifi in the XXI century? !!!"
Plussat: "Great Crew, smooth operation. Efficient service."
Miinukset: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Miinukset: "the journey map was very poor quality - old aircraft perhaps ?"
Plussat: "Quick boarding. Crew ok. Flight on time"
Miinukset: "All food and breuvages to purchase. Not even glas of water complimentary in economy."
Plussat: "The BA flight attendants still know the meaning of great service."
Plussat: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Miinukset: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Plussat: "I liked the on-board entertainment, food and enough legroom."
Miinukset: "No negatives."