Etsi halvat lennot: Andes Lineas Aereas

Plussat: not much

Miinukset: on time departure

Plussat: It got us there.

Miinukset: We did not receive an email for online check in so had to pay extra at the airport.

Dont sit at the back next to a jet engine

Plussat: On time, clean, a free coffee and pack of cheese snack. Price OK but it did land at 2am.

Miinukset: As i didn’t book a reserved seat i was allocated the very rear seat, even though the flight was half empty. No windo and adjacent to the jet engine. Very very noisy and vibrating, deafening even with headphones, dont sit at the back next to a jet engine. Those at the front had a quiet flight.

Miinukset: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.

Double charged for same flight

Plussat: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.

Miinukset: PRICELINE IS BULLSHIT AND A FRAUD

Lost bag and incorrect tickets

Plussat: Nice staff

Miinukset: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.

Delays with no information

Plussat: Nothing

Miinukset: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.

Difficult check-in

Plussat: The flight was ok to good: on time, snack provided, etc.

Miinukset: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.

Afraid of a little rain

Plussat: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.

Miinukset: Get some umbrellas. It rains in the jungle.

Miinukset: Chaotic check in and doesn't get much support from other ground crews

Miinukset: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.

Retrasos injustificados

Plussat: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!

Miinukset: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.

Stupid airline

Plussat: Flight attendants were friendly.

Miinukset: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty

5 hour delay with little information

Plussat: Not much

Miinukset: We were due to leave at 1pm but instead we’re delayed until 6.30pm. There was very poor information provided as to the nature of the delay and how long before the flight would leave.

Plussat: Nothing

Miinukset: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing

Plussat: The flight crew was friendly and kind.

Miinukset: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.

Miinukset: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.

Late and confused

Miinukset: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.

Rushed with no bags

Miinukset: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.

Miinukset: Flight delayed three hours.

Crappy Airline

Plussat: The price

Miinukset: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...

Very Bad

Plussat: Nothing

Miinukset: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.

Miinukset: Fligt canceled