Plussat: not much
Miinukset: on time departure
Plussat: On time, direct flight.
Miinukset: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
Plussat: We got there.
Miinukset: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
Plussat: It got us there.
Miinukset: We did not receive an email for online check in so had to pay extra at the airport.
Dont sit at the back next to a jet engine
Plussat: On time, clean, a free coffee and pack of cheese snack. Price OK but it did land at 2am.
Miinukset: As i didn’t book a reserved seat i was allocated the very rear seat, even though the flight was half empty. No windo and adjacent to the jet engine. Very very noisy and vibrating, deafening even with headphones, dont sit at the back next to a jet engine. Those at the front had a quiet flight.
Plussat: Price. The plane was in good condition. The check-in was fast.
Miinukset: Nothing, considering it is a budget airline
Miinukset: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
Double charged for same flight
Plussat: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
Plussat: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Miinukset: Flight back to aeroparwue was very smooth .thank you
Plussat: On time flight despite weather activity
Miinukset: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
Plussat: Personal very good.
Miinukset: I did.no like the delay in taking off.the flight.
Miinukset: PRICELINE IS BULLSHIT AND A FRAUD
Lost bag and incorrect tickets
Plussat: Nice staff
Miinukset: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
Delays with no information
Miinukset: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
Plussat: Staff were fantastic!
Miinukset: There was an issue with the online check-in system which caused some people delays.
Plussat: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Miinukset: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
Plussat: The flight was ok to good: on time, snack provided, etc.
Miinukset: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
Plussat: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
Miinukset: All carb snack. Lack of announcement for boarding in English.
Afraid of a little rain
Plussat: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
Miinukset: Get some umbrellas. It rains in the jungle.
Miinukset: Chaotic check in and doesn't get much support from other ground crews
Plussat: Great staff, clean plane, nice snack
Miinukset: Boarding was a mess. Need a more structured boarding process.
Miinukset: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
Plussat: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
Miinukset: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
Plussat: Flight attendants were friendly.
Miinukset: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
5 hour delay with little information
Plussat: Not much
Miinukset: We were due to leave at 1pm but instead we’re delayed until 6.30pm. There was very poor information provided as to the nature of the delay and how long before the flight would leave.
Plussat: The flight was on time.
Miinukset: The plane was a little shabby. The seat very uncomfortable.
Miinukset: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
Plussat: The flight crew was friendly and kind.
Miinukset: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
Miinukset: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
Late and confused
Miinukset: Iguazu was pure chaos trying to board the plane. We were given hand written tickets with none for our connection to salta and where told we had to get our tickets to salta once we were in Buenos Aires. The flighty ended up leaving almost an hour late.
Rushed with no bags
Miinukset: We arrived in Buenos Aires an hour late. We had to run down to the ticket counter to get the tickets for the connecting flight. We were once again assured our bags were checked through. We then had to run up the boarding area and cut everyone in line at security to make it in time. Once we made it to salta our bags did not. Fortunately they did on a later flight but still a big inconvienece.
Good flight, terrible check in process
Plussat: Got upgraded to an exit row because my legs were too long for the last row in the plane. Free snack on board. Friendly flight attendants.
Miinukset: I was in like for almost 2 hours to check in. The flight was late. Cyber cost to check a bag in is too expensive.
Miinukset: Flight delayed three hours.
Plussat: The price
Miinukset: Everything else other than the price. Delayed, canceled, shitty customer service, poor communication...
Miinukset: The communication from the staff at check-in was sub-par. The flight was delayed and, again, communication almost non-existent. This is the first time I've seen a plane's cabin covered in old gum. The floor, seats, food trays, all had gum on them. The plane itself seemed old and troublesome at times regarding the safety and durability.
You get what you pay for
Plussat: Small snack provided Smooth flight
Miinukset: Late departure
Worth a try
Plussat: Friendly, helpful staff. Nice snack and drinks
Miinukset: The flight was 1.5hrs late but we got there in the end!
Miinukset: Fligt canceled
Plussat: Spacious seats.
Miinukset: Movies/TV - could not hear -- volume too low.
Plussat: Good service, friendly staff
Miinukset: Seats are way too close to each other. No legroom.