Elips Royal Hotel & Spa

We asked to after check out in reception lobby and they didn't mind

We paid in dollars and there was some amount left which was paid back in turkish lira but the exchange rate was different and very less than tge market price

The hamam was satisfactory, I believe this is outsourced. When I made on the first day a double booking they were very helpful to cancel the other one.

At arrival, suddenly the hotel and all its rooms had become all smoking, while every floor clearly stated that it was forbidden. Our room smelled like smoke for 3 days. Upon request for a non smoking room we were made fun off telling us that in peak periods it's normal for a hotel to be all smoking. This is supposed to be a 4 star??? We were given a toddler cot which was broken and ripped and for 3 days long they were not able to give us a better one. Apparently it was the only one in the hotel. We did request it at the time of the booking. The metal casing was sticking out, there was no base mattress for it. Their solution was by giving us a blanket over it, which of course did not work. The air conditioning at the general areas except the lobby were constantly kept off. The curtains in the room were no blinds at all. Closed was almost the same as daylight. From the 10 or more amenities required for a hotel to be called a 4 star, only 3 were given to the room. The first day it was even none. The room at arrival was not proper clean, they did clean it proper after complaining about it though. There is only 3 available parking reserved for the hotel. You can leave the car with keys with them, but then they park it somewhere in the street with no liability over it. I had no breakfast my self, my wife did and her observation was that some of the food was just old, like it was being reused. The ventilation in the bath room had a very loud circulation fan. Definitely not normal and in need for a replacement. 1 of the lighting in the room did not work.