Etsi halvat lennot: Arik Air

Arik Air should discontinue service

Plussat: Nothing

Miinukset: Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule

Miinukset: Arik cancels my flight and rebook for a date when here was not flights leaving Benin. I had to purchase a different airline ticket to meet my schedule

Arik Air is terrible

Plussat: I liked very little. The food wasn't horrible and I liked that they provided us with blankets.

Miinukset: My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.

Never flying with Arik again

Plussat: I liked very little. The food wasn't horrible and I liked that they provided us with blankets.

Miinukset: My flight was delayed about two hours. We were not informed about the reason for the delay, the airline is obviously extremely unorganized. Arik employees were clueless, barely helpful, and straight rude at times. We weren't even offered a food voucher or even a cup of water. Let's not even get started with the literally the worst entertainment system in the world of airlines. The screens were blank the whole 10 hour flight. Almost every person I know that has flown with Arik has experienced ridiculous delays and even unannounced cancellations. Not to mention the cockroach that was on my second flight from Lagos to Accra. I have no idea how this airline is surviving with this lack of training, professionalism, and customer service. I will never fly with Arik again.

Was delayed for 5 hours

Plussat: Nothing

Miinukset: Delayed for 5 hours. No apologies. Very rude staff

Miinukset: No headphones on plane. One of crew staff was very rude.

We got there

Miinukset: Late Charged erroneous fees Would not give us our assigned seats

What a mess

Miinukset: Unfriendly crew. Small meal after half a day without food. The boarding was just a mess walking around the airport

AVOID THIS AILINE IF YOU HAVE AN IMPORTANT DEADLIN

Miinukset: Terrible customer service. Flight changes without any notice. Please avoid this airline if you have an important deadline to meet. They will cancel and change flights without any notice until the flight is full. They will never fly at 80% capacity. All seats has to be filled before they fly.

Plussat: This is the best crew that I have encountered in many years of travelling.

Miinukset: The first leg of my return flight (Libreville to Lagos) was cancelled 3 times and I eventually had to purchase another return ticket with another airline for the first leg of my trip. When the flight was cancelled, the airline kept asking me to find friends or family to stay with. It took >4 hours for them to provide me a hotel and I did not get to the hotel until 12:30am when my flight had been scheduled for 4pm the previous day and cancelled at 8pm. The airline also told me that I would have to pay for my own food and that they would cover breakfast, which they thought might come with the room.

Miinukset: The food was not good, it may have been the worst airline food I have had in many years of traveling. There is very little diversity in the food provided and the muffins that were served many times throughout the flight were dry and had little flavour.

Flight Cancelled

Plussat: Nothing. No flight.

Miinukset: Showed up three hours aheqd of departure time. By time of departure, NO Arik staff were on the scene. One hour after scheduled departure, a brave Arik staff member informed us the flight was cancelled for lack of fuel. We were rebooked for Tuesday, 72 hours later! No provisions were made for most passengers. Terrible. Now how to get a refund??

Miinukset: Flight was so late over three hours.

One of the worst flying experiences..

Plussat: The process of making the reservation online seemed to work reasonably well.

Miinukset: An airline which fails to meet it scheduled commitments because of lack of fuel is not really inspiring. Information was not given out when one delay after another was announced. A flight that should have taken no more than 4 hours took more than 14 hours.

First and last time

Plussat: Not much other than I'm glad they didn't mess up my meal request. It's truly sad that it's the only thing I could find positive to say...

Miinukset: The flight was delayed and we were notified about 15 minutes before we were supposed to take off.

First and last time

Plussat: Not much other than I'm glad they didn't mess up my meal request. It's truly sad that it's the only thing I could find positive to say...

Miinukset: You have to request water. They only bring drinks by during meals so if you are used to a drink cart coming several times on international flights, please be warned. Even a simple request (Can I have some warm water?) gets a 3 minute conversation, with my heavy American and his Nigerian accents, misunderstanding is bound to ensue because the flight attendant is giving you a soliloquy about what he needs to do to fulfill your request. Now if you know how noisy a cabin can get, why can't it be a yes or no answer. Now, have you had an international flight that does not have a movie, radio, some type of entertainment? The flight is over 10 hours from Lagos to JFK but nothing to occupy your time, especially when they tell you that you cannot use electronic devices, even in airplane mode for the entire flight. You have got to be kidding me. There were other issue I had, (a full flight with only two working lavatories, general lack of customer service, etc.) but I'm going to stop here.

Plussat: The flight crew ran out of chicken meals. Now they were serving passengers beef meals. These passengers wanted chicken meals!! One of the latrine was NOT working therefore it was lock and out of used on the flight. All the DAMN profit the airport makes , they should have fixed the latrine before putting the flighti in to service!! The flight crew serve the meals with OUT gloves but they wore gloves when they collected the empty tray. The flight crew should wear gloves when serving and collecting trays. The LOUNGE at Lagos, Nigeria where lay over passengers are put should have the PRICE LIST FOR THE REFRESHMENTS and other snacks posted on the wall for all to see so as to avoid price hick/corruption/ stealing.

Very disorganized the flight

Miinukset: No entertainment and no air in cabin. Very bad airline.

Very disorganized the flight

Miinukset: No entertainment and no air in cabin. Very bad airline.

Miinukset: Delayed as always

Miinukset: Seat had food all over it and in the corners of the seat.....filthy

The Flight was cancelled so hope I Can get Refund

Miinukset: No standards whatsoever

Miinukset: 4.5 hours delay without any explanation or comment as to why.

Terrible Expererience. Never fly this airline

Plussat: There was nothing that I liked about this airline. Terrible experience overall.

Miinukset: The food was unrecognizeable. One of our family members received some sort of meat on his portion, which was questionable considering no one else got meat. When going to the bathroom, we noticed that the flight attendants were filling the water bottles up with sink water. This is inexcusable. When traveling to other countries we stick to bottled water because the tap water can make you sick. Someone in our party spent the next day I'll because of it. The cleanliness of the flight was unacceptable. There were drink stains on all of the seat trays. Some chairs went back further than others because they were broken. The flight was freezing. Which I recognize flights normally are, but this flight had no blankets to accommodate patrons. Our flight was delayed as most everyone mentioned for two hours. There was never an explanation as to why the aircraft arrived late. I cannot imagine that this airline is up to code with any of their aircrafts.

Please work on your delay, food, customer service,

Plussat: This airline needs to improve their customer service, work on their delay, and need to help passengers that are in Transit in Nigeria, Lagos airport one of the horrible airport in the world....

Miinukset: This airline is one of the horrible airline I have ever seen. Never in my life think about this flight..... food is disgusting, they left us in Transit for 7 hours, no meal voucher check or hotel for Transit passenger.... don't recommend for everyone.

worst experience

Plussat: The food and entertainment

Miinukset: Flight didn't show up and delayed the next day. Check in agents are not friendly

Disaster

Plussat: Flight on time

Miinukset: Checking in from Los to acc gave me a hell of a time. Agents not the best

Plussat: The flight delayed for more than 3 hours, rather than take off at 9:30 we took off at Calabar at 12:15 noon. That was bad and tiring

Miinukset: Delays without any information to passengers

Flight was really late as all 4 of my past 4 Arik

Plussat: The plane did not crash and landed on the correct runway.

Miinukset: Most of the rest of it.

Plussat: flight was short and non-stop btwn DKR and ACC

Miinukset: air circulation was poor. A/C was not cold enough during entire flight and took long to even start working. tray tables in exit rows were removed or nailed to not come down. food trays had to rest on our laps to eat. i did not appreciate the flight attendant's explanation that there are no trays because it blocks the exit row. as a worldwide airline business frequent traveler for last 20 yrs, this was 1st time I have seen tray tables in exit rows removed or nailed up. a few seats in business class were wrapped in tape. two seats had signs taped to seat backs saying do not sit here. this made business class appear very tacky. no entertainment on the inflight monitors. Why have them installed if they are not working?

Miinukset: Delay

Plussat: The flight is more affordable than other options, which is great. I also appreciate that Arik helps with the shuttle services from the local to international airport.

Miinukset: The flight was over two hours delayed, which obviously impact my arrival time. The flight attendant that attended to me throughout the flight did her job but was not very pleasant.

Could be much better

Plussat: Quick flight (50 mins)

Miinukset: Terrible boarding. Had to go to several gates to board, food is terrible & unconcerned staff. Thumbs down.

An awful flight to use

Plussat: They were late for six hours without an excuse and no apology!! So unprofessional and just don't care about customer experience.

Plussat: Horrible service. They wouldn't answer to the call. The food wasn't cooked all the way. Was nasty.

Arik is a budget airline

Plussat: Not much, no other choice Old planes, old, broken checkin counters

Miinukset: They are always late. Check in counters needs to be replaced.

Arik could do better

Plussat: The first flight of the day is normally on time.

Miinukset: Seats are broken, food is very budget, they should sell food and offer a wider variety.

The plane was not in good condition.

Plussat: The plane was in poor condition. Seat handles were taped up and most of the televisions in front of your seat did not work. I had to move from my seat to another seat to find a working TV. I thought the crew was sweet. Outside of that the plane was in horrible condition compared to U.S. airplanes.

It could have been worse

Plussat: My baggage and I completed the flight intact.

Miinukset: Everyone had seat numbers, but unlike the onward flight (below), there was confusion as to whether those seat numbers meant anything. At first, people would sit in their seats, and then the crew said it was open boarding. People would come on board and then want their seats, but others would claim that it was open. The crew completely mismanaged the process.

It could have been worse

Plussat: My baggage and I completed the flight intact. That is about the only good thing that can be said.

Miinukset: Bad communications from Arik while in transit and waiting to board. Unclear when and where to board. Boarded more than an hour late. Bad management of the boarding line. Perfume and other items bought in duty free were confiscated. No inflight entertainment. Food sub-par.

Arik Always delayed

Plussat: All the Arik team seem to know what's going on from the ground staff to the plane crew. This makes one more confident in the staff.

Miinukset: This airline is always delayed. One has to plan for this if you ever travel with Arik Air. The crew try hard to handle the comments from the travelers. I suggest they sell additional sandwiches and drinks as the current food is too sMall and always the same. I would love a real drink on that late flight.

It was a very horrible experience and I don't thin

Plussat: Nothing at all,they kept rescheduling every hour,the staff didn't even have the curtesy to inform us of those changes unless they were confronted about the horrible delays,the make things short,it was a very bad experience

Miinukset: I didn't like anything interms of services rendered,the food quality was poor,too spicy,a lot of delay just to name a few

All my friends and family dislikes foolish arik ai

Plussat: Nothing

Miinukset: Nothing about them ,ND d workers very stupid ND thieves