Hilton Garden Inn Reagan National Airport

Clean, but overall needs to work

The hotel was clean and decently priced.

Our TV was not functional, the fridge was dirty and overall the decor of the place was bizarre.

The room was nice, clean and decent size for the price.

The staff was not knowledgeable about the area or events. So could not assist guests. They gave different information on their shuttle services. They were unable to give guest answers or suggestions on places in the area.

The staff was friendly and the location served our purpose

We were staying because we ran a marathon in the area. We were looking for somewhere we could get a good night sleep and a hot shower; however we were not able to get any hot water for a shower. The morning of the race I was forced to take a cold shower, while my friend refused to take a cold shower. This was very frustrating as we expect, at a minimum, we would be able to shower.

Staff was great

Extensive construction going. Will be nice when complete.

A work in progress

Renovated rooms were pretty nice. Modern decor. 2 free water bottles and coffee maker. TV's and cable service were good. Bed was comfortable.

The entire lobby was under construction and I had no idea until I arrived. Had to use a small hallway entrance and wind my way to a small temporary lobby. Lot of construction noise, but mostly during the day. Access in and out of hotel was cumbersome. Hallways and doors are noisy. Not sure if it is the gap under door or lack of insulation in walls, but I woke up to the noise of many doors in the halls slamming shut. Airport shuttle driver was very unpleasant. If you don't like your job, find something else to do. He pitched a fit when a guest was trying to pull in to the entrance, which blocked him from existing the entrance (not the exit like he should). claimed he couldn't reverse out of the way.

Was not informed about construction until I arrive

This hotel is under construction and they did not tell us about it until we arrived. I was also awoken at 11pm by concierge asking me if I was staying in the room. They responded that they accidentally double booked my room.