Etsi halvat lennot: Aruba Airlines

Plussat: Fue un maltrató y abuso de autoridad , además de una estafa consumada con el procedimiento con el equipaje de mano

Plussat: Many empty seats.

Miinukset: Poor customer service. I think I said thank you many more times than the flight attendants who barely acknowledged me. They seemed annoyed about delivering basic services (distributing meals/collecting rubbish/etc.).

Lost baggage

Miinukset: The flight took off kate from Bdl, so they didn’t bring the bags into Barcelona Then in Barcelona , no one cares about anything. There is no office of aer lingual abd Iberia who suooosed to take over , doesn’t care

Broken down interior

Plussat: Crew, food, and entertainment

Miinukset: Seats and tray tables were old and falling apart. Couldn’t get tray table back into upright and locked position. Not much leg room.

Miinukset: Baggage claim wait was over an hour

The Heat!!!!

Plussat: We arrived safely and ahead of schedule

Miinukset: It was exceptionally hot, too hot to be comfortable. I was so overheated I felt panicked. Very unacceptable. The flight attendants k interacted with were rude.

Must have International Standards.

Plussat: Most airlines now have vegetarian options.

Miinukset: Pricing

Lost bag recovery service very poor

Plussat: Friendly flight attendants

Miinukset: Poor bag tracking, recovery and delivery system

Checked in luggage lost on direct non stop fllight

Plussat: pleasant flight attendents comfortable ride good movies good food

Miinukset: lost our only one check in luggage on a non stop flight. They put it on the wrong plane to a different destination. We did not receive it back for three days. We paid $145 for check in to only have it lost. Unbelievable.

Carry on

Miinukset: My carry on was “too big” so I had to run to buy a bag. disgusting

Worst airline ever

Miinukset: They over booked our flight and bumped us off our flight with a group of other unhappy people! Then took forever to actually help us get sorted! I'll never fly with Aer Lingus again!

Very bad services. I was very upset experience

Plussat: Nothing

Miinukset: Everything was a desastre. Very bad service. Any consideration with us after more than 20 hours of delay.

Miinukset: Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination.

Wouldn't book with Aer Lingus again

Plussat: Boarding went OK, although the flight was delayed

Miinukset: Did not receive proper meal accommodations, no entertainment (my TV didn't work), did not want emergency seat but received anyway, rude flight attendants...terrible experience altogether. Opened a dispute with Aer Lingus last week, haven't heard back yet.

Plussat: Easy to get on and off. Friendly crew

Miinukset: The seats were very uncomfortable and did not recline.

Plussat: Fast flight

Miinukset: Awful food Awful seats, very uncomfortable and cramped

Plussat: Staff were friendly & helpful - as much as they could be.

Miinukset: 1) I ordered a non-lactose meal but was given a meal which had dairy in it because it made me ill the same way that dairy does. I think I was given the vegetarian option instead of non-lactose. Pretty poor - especially given the health consequences of such sloppiness. 2) No-checkin ability in advance of arriving at the airport so I was unable to select my seats. 3) My tv screen did not have movie options so I had to move seats. 4) Had to pay for a measly vodka & tonic but no advance warning of having to pay for alchoholic drinks. 5) Crew uniforms were drab & shoes were scruffy, most wearing scuffed old shoes that looked like they'd played football in them. Gives a bad impression.

Miinukset: Earplug jack didn't work

Miinukset: Reservations

Not customer friendly, too bare bone!

Miinukset: Never Had Such Experience with any airline before. The planes were old, and the services very poor.

Ramon canelon

Plussat: Ok

Miinukset: Ok

Ramon Canelon

Miinukset: Plane broke down 35 min after we took of for miami, we gad to go back, airport was close, no food fro 8 hour, not allaow to exit the airport, double imigation in aruba abd than miami, we were mistrrated, nasty experiense.

Not doing this again...

Plussat: I got to my destination both ways safe and sound.

Miinukset: The seats were uncomfortable. There was no in-flight entertainment. The snacks were terrible. Who still serves peanuts on a plane with so many people with peanut allergies like myself?? Then they decided in the way back that the cabin temperature was too cold for some people so the rest us had to suffer on this hot plane. Then they kick the a/c back on once we land. Made no sense. Finally what really irritated me was we checked in our baby's stroller at the gate at departure and when we land in Miami airport, where the baggage claim is ridiculously far from the gate, they tell us we have to go get it from baggage claim. So after a long trip we had to carry our bags and baby all the way across the airport for our luggage. Forgot to mention there were flies on the plane. I've NEVER been on a commercial flight with flies.... Just ridiculous.

Miinukset: Cancelled flight. Flight staff was aware flight would be cancelled hours before departure and still took hours to reschedule and redirect passengers. Only 3 representative working on this for over 200 passengers. Extremely inefficient customer service. Made passengers wait in line for hours. Will not likely fly Aer lingus again.

Don't plan to be on time

Plussat: The crew was nice and friendly

Miinukset: Even though the flight was scheduled to depart at 5:30 pm. It didn't board until 6:30. Apparently this is common practice as the majority of their guests are chronically late. Other than not being on time, the flight was decent.

Flight was over an hour late

Plussat: Assigned seats

Miinukset: Leaving over a hour later than take off time

Worst airline ever

Miinukset: From panama to aruba they didnt let us in the plane while we where waiting on a full bus with no air, we had to wait like 45 minutes inside the lift like animals... From aruba to panama the plane came 1 hour and a half late and the crew didnt want to tell us about anything until a lady told them she had a conection flight already lost. Aruba Airlines is the worst airline i have ever travel with.

Give your review a headline

Plussat: No coffee nor any hot drinks..Very cold inside

Stay Away If You Can

Plussat: The old plane landed without incident and the stewardess was polite and apologized for the fact there was no food, wine, or diet coke on return flight. She did refill my water frequently.

Miinukset: Let me count the issues re my r/t flight from Miami to Aruba. First, if you buy your ticket from Kayak they apparently have no connectivity and cannot issue your boarding pass without waiting for an hour for some systems to speak to each other (while waiting they asked me a couple of times if i had paid for the trip in Venezuelan bolivares??). I waited for an hour at the counter on both legs of my trip, having to run in order to not miss my flight. Second, the plane is old! The seats have ash trays sealed with white duct tape, there is no entertainment on board, and the fluorescent cabin lighting begins flickering like a club on take-off. Finally, to top it off, the bathrooms had no soap and all that was offered in First Class on my return was a bag of lay chips and coke or sprite (no diet coke and no wine). I fly about 75k miles per year, this is by far was worst airline i have been on. Stay away if you can.