Auckland hotellit Auckland CBD

Miinukset: maybe not charging guests 2% fee for using an internationally approved debit card. (VISA)

Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: Stylishly furnished with a gorgeous bay view.

Plussat: The hotel was lovely despite the massive construction and road works going on outside. The staff were very helpful and accommodating when we had to cancel one night for one of the rooms. They provided information and options and were more than willing to make our stay a comfortable one.

Miinukset: When we wanted to settle our bill, their standing policy of charging 2% extra on credit card. When it's 3 rooms over 4 nights, that really adds up!

Plussat: Very good location , responsive staff & very clean

Miinukset: Breakfast options very limited , very expensive parking , room sizes small & without balcony

Plussat: The stay was very easy and enjoyable

Plussat: Excellent experience.. will stay again for sure. Thx M Social

Plussat: great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.

Miinukset: none

Plussat: Comfortable and beautiful design. Great service.

Miinukset: Breakfasts are quite expensive at the restaurant.

Plussat: Everything in this beautiful hotel worked like a perfectly tuned, yet delightfully personal, clockwork. The location, the rooms, the views, the amenities, the staff together made this a wonderful stay.

Plussat: Great staff. Good location.

Miinukset: Room temperature controls were terrible. Pillows were not great. Bed was small.

Plussat: Breakfast was great and the room was lovely. Staff were also really friendly

Miinukset: The view of the bus station from our room. The plastic water bottles - no more plastic.

Plussat: We loved everything about this lovely place.

Plussat: Great staff, wonderful room!!! :0)

Plussat: the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.

Miinukset: One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.

Plussat: It was a pleasure staying at this hotel, which is 5 minutes walking from the Marina. Sofitel is a nice hotel with excellent view and facilities. Overall the experience was brilliant and enjoyed. I will definitely stay there again.

Miinukset: Breakfast is limited choices.

Plussat: Location absolutely superb. The comfort of our room outstanding. The service from all staff excellent. We will definately be return guests.

Miinukset: nothing.

Miinukset: Kylpyhuoneen ilmanvaihto!

Plussat: Location and the staff

Miinukset: Minimal fitness center. Older and tired. Entry with restaurants was a detractor.

Plussat: Room was clean, hotel was centrally located and front desk and concierge was friendly and provided excellent customer service!

Miinukset: No

Plussat: Quality of the bedding

Miinukset: Outrageously expensive. Definitely not worth the money

Plussat: Quiet Good amenities

Plussat: Hotel is very close to Sky Tower and many restaurants and shopping. Breakfast is excellent. Room is spacious and clean.

Plussat: Spacious room. Adequate amount of well-located electrical outlets - also for European and UK socket. This is really a great thing! Good work table and well working fast internet in the rooms.

Miinukset: Internet working sporadically in the breakfast restaurant. Elevator floor selection with the room key also working unreliably.

Plussat: Attention to detail! thank you for spoiling my children for her birthday and her Dad's birthday.

Miinukset: No, not at all

Plussat: Location was good. Room was comfortable and clean. Staff were welcoming.

Miinukset: The floorplan is dated. Noise really travels between rooms and down the corridor. Unfortunately we had particularly noisy neighbors and could not change rooms since the hotel was fully booked.

Plussat: One night stay. The overall experience was wonderful. The Concierge went above and beyond to help me with an issue, unrelated to my stay, regarding an issue with my credit card. The breakfast was beyond excellent, with many choices suited to many tastes.

Miinukset: way too expensive for what we got!

Plussat: Everything

Plussat: As described. Room clean and comfy, location great.

Miinukset: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.

Plussat: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Miinukset: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Plussat: Bed is comfortable.

Miinukset: Part of the building is under construction. A lot of noise in the morning.

Plussat: Loved how quite it was. Made a big difference being in the middle of town

Plussat: Location

Plussat: Great place to stay. Handy to Queens Street

Miinukset: Nothing everyone was very nice and helpful. Was given a box of truffles for my birthday. I thought that so just so lovely of them

Plussat: The location

Miinukset: A little expensive

Plussat: It was modern, spacious, clean, comfortable and quiet. Every you want in a hotel room.

Miinukset: Overall, this place was great. The only minor flaw was the water pressure in the shower was a bit low.

Plussat: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Miinukset: Breakfast and meals on the property were OK - but I expected something better.

Plussat: The location.

Plussat: The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding.

Miinukset: On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.

Plussat: the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

Plussat: The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!!

Miinukset: The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one

Plussat: The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment.

Miinukset: Really minor point - No hotel writing paper

Plussat: Location. gym and quality of rooms

Plussat: The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre

Miinukset: Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted

Plussat: The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

Plussat: Huge bed

Plussat: Premium King Room was nice and spacious..Good location

Miinukset: Signage from the parking garage is horrable..And gave us the wrong room first

Plussat: Room service,cleaners all make for a very relaxing holiday.

Plussat: Loved the accommodations and location!!

Miinukset: Had to go home!

Plussat: Restaurant

Miinukset: Nothing

Plussat: proximity

Miinukset: room was loud as was adjoining another room, very bright room at night time and noisy.

Plussat: Hotel had all the facilities we required. kitchen was well equipped. Good location for shopping. Lovely breakfast. Staff were welcoming and helpful. Pool and gym were great. City tour bus was near by.

Miinukset: The pub across is a little noisy when its open even with the windows closed. Could have done without the fire down the road but the staff did what they could to keep us updated. Even with the windows closed and the air conditioning off as recommended by the staff there was still a hint of the smell of smoke in the rooms. it too me a couple of days to stop coughing.

Plussat: Bed was comfortable and the room was nice

Miinukset: The balcony was little

Plussat: Everything was great! Valet parking was convenient in the central city. Great friendly and accommodating staff that were happy to help with our special requests. Thanks team!

Miinukset: Was a bit difficult to access the street it is on due to road works, but wasn't a big deal to enter via Queen St in the end.

Plussat: Good downtown location. Nice size rooms. Say it again, SERVICE!

Miinukset: Nothing