Auckland hotellit Auckland CBD

Plussat: Good Location.

Miinukset: Ordered Room service, and it arrives in a paper bag, if I wanted Uber eats I would have ordered it.

Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: The continental breakfast is great. The staff are super pleasant and helpful. The atmosphere is nice overall.

Miinukset: The price of continental is a little high. I don't eat a whole lot but I prefer the items on there than the meals set on the menu.

Plussat: Right on the water, walking (or scootering) distance to everything! Friendly, helpful staff! Big, comfy rooms!

Miinukset: The hairdryer was our only complaint

Plussat: Location was great - lots of great restaurants nearby. Parking service very efficient, staff very pleasant and helpful. Would stay at the hotel again.

Miinukset: Breakfast was not up to standard, bacon overcooked, egg overcooked - too expensive for bacon and eggs. Would not have breakfast at the hotel again. Restaurant did not really meet our expectations - we would not recommend that people eat at the hotel.

Plussat: the food was very good, loved the service from the staff

Miinukset: nothing, everything was excellent

Plussat: The view was epic and the bed was SO comfy! Everything was perfect.

Miinukset: The fact I didn’t have longer to stay!

Miinukset: Quite noisy at night for sleeping

Plussat: It was very close to the city centre as well as som of the waterfront attractions. Excellent staff.

Miinukset: Having to pay $45 per night to park my car. It should be in the room rate.

Plussat: Great location fresh rooms

Miinukset: Room with a view

Plussat: Amazing friendly staff who couldn't be more friendly and welcoming, particularly Larissa, so relaxing and homely with an upbeat vibe. Loved the whole place.

Plussat: great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.

Miinukset: none

Plussat: The king size bed we had was super comfy and the view was amazing!! Staff were friendly and very helpful. Location is very good, about a 5min walk to the viaduct restaurants. In room dining was surprisingly very good, perfect for a quick late night feed. Overall, I’d come back again!

Plussat: Beautiful hotel, lovely staff, delicious food!

Miinukset: Nothing...loved it all!

Plussat: Comfortable and beautiful design. Great service.

Miinukset: Breakfasts are quite expensive at the restaurant.

Plussat: Great staff. Good location.

Miinukset: Room temperature controls were terrible. Pillows were not great. Bed was small.

Plussat: the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.

Miinukset: One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.

Plussat: Every staff member from the concierge to the housekeeping staff every one stop and greeted my wife and I at every crossing!

Plussat: Some of the staff were helpful. Check in process was easy and quick. Concierge service was good and helpful.

Miinukset: The lighting in the room was so dark. You could hear outside street noise. The Nespresso capsules were broken and didn’t work in the machine. The side lamp didn’t work. Room dining options were not so great. Location was not near the main area at the viaduct.

Plussat: Most comfortable bed I have ever slept in. I wish I would have more than a night to enjoy the facilities more. Friendly and helpful staff

Miinukset: Nothing

Plussat: Bed was amazing

Miinukset: No chairs on the balcony and not a good place to go if you smoke

Plussat: Great location, fantastic concierge, lovely spacious king room

Miinukset: Air con /temp control is old school via a dial, our tv was in a really odd spot facing the wall not the bed? (obv not a deal breaker but something to mention!)

Plussat: The staff were absolutely amazing! The breakfast was delicious, the only thing I could fault from our stay was the carpet in our room. There was a big wet patch by our fridge on the floor in our kitchen and the carpet wasnt spectacular. Other than that, the staff were our fave, and the food. Afternoon nap was a treat too!!

Plussat: best breakfast in town

Miinukset: half baked armchair in room is not very comfortable for anything

Miinukset: Kylpyhuoneen ilmanvaihto!

Plussat: Location and the staff

Miinukset: Minimal fitness center. Older and tired. Entry with restaurants was a detractor.

Plussat: Clean, great location

Miinukset: It was as I expected

Plussat: 1st time, and liked location, also Italian restaurant directed to just up road was excellent. Enjoyed complimentary drink.

Miinukset: Pillows were a little too firm for us

Plussat: Great room, comfortable bed and great breakfast

Miinukset: Better range of beer

Plussat: comfy bed.

Miinukset: I had an 11am check out time and at 8:50am had a cleaning staff member open the door to my room (not knock just open my room), ruined my sleep in and was an unwelcome unexpected interruption. I was not impressed at all.

Plussat: Location

Miinukset: Access into parking from street

Plussat: Breakfast was great.

Plussat: Everything plus the price

Miinukset: Nothing

Plussat: Room was great and the service from the staff was outstanding. always helpfull and happy to go the extra mile to make the stay enjoyable and comfortable. the lounge access was good to get an afternoon snack/breakfast meaning i could spend more time doing what i was in auckland to do.

Miinukset: Was very happy overall, the Gym facility lacked a little and it would have been nice to have a few more complimentary waters/snacks in the room ($6.5 for a water or $5 for a coke seemed excessive when a store down the road sold them for less than $2)

Plussat: Bed was very comfy, loved the powerful shower, everything nice and clean

Miinukset: That we didn’t stay longer!

Plussat: In the heart of Auckland and close to entertainment and restaurants. Clean, tidy good size room.

Plussat: Great breakfast, excellent location. Fascinated with the large number of Gamblers. All staff were very courteous and helpful, even the security guards were pleasant to talk to and very helpful. I am Maori and I really liked it when the staff spoke to me in Maori.

Miinukset: When I arrived the parking out the front was very congested. Price for the accommodation was a little expensive. However, I still wanted to stay.

Plussat: As described. Room clean and comfy, location great.

Miinukset: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.

Plussat: We always love this hotel and always recommend to others and have been staying here over 14 years. There is a great variety of restaurants and close to everything with amazing staff and rooms

Miinukset: However, this stay wasn’t a good one due to lots of noise from construction that woke us extremely early in the morning approximately 6.30 am Also our shower didn’t have warm water resulting in calling reception to inform them. Nobody came to investigate this issue that after a couple of hours resolved itself. We will be making a complaint which is unfortunate as we’ve stayed here around fifteen times to twenty times so far and always gave it 100%

Plussat: We enjoy staying here as easy to get to various places in Auckland city. Very handy to waterfront and Queen St.

Plussat: Far exceeded the Accor group! Fast check in, fabulous room, exceptional staff.

Miinukset: Lifts were slow.

Plussat: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Miinukset: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Plussat: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Miinukset: Breakfast and meals on the property were OK - but I expected something better.

Plussat: Bed and shower

Miinukset: None

Plussat: Great location, generous rooms and friendly staff.

Miinukset: No complaints!

Plussat: The proximity to the city . The breakfast was also good value

Miinukset: Nothing bad

Plussat: The hotel recommended things to do and even called a bike rental place for us! We had a great view of the harbor and it's a short walk to ferries and resturants!

Plussat: Everything

Miinukset: Nothing

Plussat: Awesome service helpful and friendless

Miinukset: No points becasue I booked thorugh Kayak

Plussat: It had everything we needed and was clean It had a great location

Plussat: Absolutely fabulous service from all staff...they genuinely made me feel they wanted us to have a perfect stay. Nothing was a bother..

Plussat: Fabulous location for our Anniversary with stunning Harbour views , attentive staff and lovely food

Miinukset: We have stayed with this chain on Hotels in many countries ...prior to our arrival I had a query regarding the reservation and called the NZ Hilton Hotel general contact phone number and struck the rudest and most unhelpful person who really could not have cared less...until I asked to speak to the Manager.... it made me a bit unsure about the reception we would receive ...however the actual hotel staff could not have done more to make this a fabulous stay ..

Plussat: Concierge staff were very helpful. When we were finally able to check in to our booked room it proved to be very comfortable with a great view out over the harbour.

Miinukset: The over-priced hotel restaurant was staffed by rather amateurish waiters who were quite attentive but appeared to be inexperienced or poorly trained. Our booked room was not ready when we arrived at 4.30pm although check in was from 3pm, so we accepted and moved into what turned out to be another inferior room although we had been told it was the same as our booked room but simply on another floor. We then asked to be moved back to the one we had originally booked when it was ready. It was much nicer and worth the initial inconvenience.