All of the staff were exceptional! It was a nice hotel in a great location, with good food, great help, and a well equipped gym very reasonably priced!
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
- water pressure in shower - toiletries - staff - cleanliness and size of room - great view - great proximity to all
The location of the hotel was excellent. It was very clean and the staff were friendly and efficient. It was impossible to keep the room cool. The air conditioning was inefficient and it always felt humid.
The hotel recommended things to do and even called a bike rental place for us! We had a great view of the harbor and it's a short walk to ferries and resturants!
location is where the praise begins but also sadly ends there. It was a little annoying to not find a toothbrush in the bath! Also, do hotels still use bar soap?
very good staff
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
The property is nicely situated for tours, restaurants and harbour. Shops are easily accessible. Noisy on Saturday nights. Windows could be double glazed to solve this.
Location next to marina in the Viaduct restuarant area was excellent,was a serviced unit but gave a choiceof eating places, walk to CBD with shuttle to Airport.
Was great. Was upgraded and offered complimentary drinks.
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
We really enjoyed our stay. The staff are very friendly and accommodating, the location and facilities were great and the restaurant had a very good buffet and menu breakfast. We would definitely stay here again.
The room was comfortable and the location was good.
Friendly & helpful staff. Clean, comfortable room. As a young couple on a tight budget, I recommend it.
Close to town. Broken elevator, and then the cleaning lady filled the working elevator with rubbish and dirty towls so I couldnt fit and it made me late for my conference. I would of used the sstairs but I was on the 11th floor.