Auckland hotellit lähellä Old Government House

Plussat: The view, the staff and the funky designs

Miinukset: Roadworks but that’s beyond anyone’s control

Miinukset: maybe not charging guests 2% fee for using an internationally approved debit card. (VISA)

Plussat: Modern facilities, room and decor.

Miinukset: Service in the restaurant

Plussat: Location and views

Miinukset: The shower leaks water all through the bathroom and wish parking was included

Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: The restaurant was amazing. The view from my room was great.

Miinukset: The rooms were smaller than I'm used to.

Plussat: Very friendly front staff, extremely tidy room. The one i booked had a view which was excellent. The room was used for a proposal where the staff even offered us champagne!

Plussat: Helpful and friendly staff that met all our requests and more. Great location and quiet rooms.

Plussat: Very friendly staff. Magnificent breakfast. Very comfortable room.

Plussat: Staff was exceptional. Bed was one of the most comfortable that we have evert slept in. Breakfast was good.

Miinukset: It is very slightly out of the way, but they have a complementary shuttle to take you into the action. About a half mile to a mile away.

Plussat: Breakfast was amazing!

Plussat: Fantastic staff. Great service

Miinukset: Nothing .

Plussat: The buffet breakfast was not happening due to covid and renovation,but we had our club class which was good.

Miinukset: The restaurant 8 was closed.

Plussat: The room was spacious and comfortable. The room service menu was extensive and varied. Staff warm and welcoming.

Miinukset: My companion is a wheelchair user and I would like to comment on how accessible the room was. There were pluses and minuses, but in fact this room is only accessible if there is an attendant with the person in the wheelchair. The first issue was the door to the room. It's a heavy door with an automatic closer. My companion couldn't open it, as it kept trying to close, and pushed the wheelchair back. Once I'd opened it, there was no way to leave it open so the wheelchair could pass through, except to hold it open and try to squeeze myself against the wall so the wheelchair could pass. My companion likes to be independent, but was not able to come and go from the room independently. The bathroom was good for the most part. Large, and a good accessible shower with a fold-down seat that was easy to transfer onto. However, the shower was too high for my companion to reach, so I had to go in and lower it for them. For an accessible room, it would have been nice if that had been thought about. The position of the shower head in relation to the shower is also odd, but this would be an easy fix. There needs to be an extra bracket behind the fold down seat so that the person using the shower can wash their hair with both hands. As it is, one hand is needed to hold the shower head because its fixed position doesn't allow the person to get their head under it. Also rather unsuitable was the bath, which has a sharp, narrow lip around the rim that would be impossible to sit on when transferring from the wheelchair. Another oddity was the shaving/makeup mirror, which was set at a height for a tall standing person. The beds were comfortable, but were narrow single beds, so a little unnerving if you're used to a wider bed. My companion was not able to get access to the curtains to open or close them. Perhaps a button operated system would be an idea? All in all though, we enjoyed our stay and the staff were warm and welcoming.

Plussat: the bed was very confortable

Plussat: Generous room size which was clean and tidy. Great comfortable bed. Very nice breakfast with plenty of options.

Miinukset: At breakfast the staff didn't explain how the menu system worked. We ordered off the meu expecting the food to arrive but when we asked, were told that we helped ourselves to the cereals and Juice. We were then unsure if the toast was cooked for us and brought out but again were pointed to the self help toaster and bread selection down the far end of the dining room - well away from the cereals. All that was needed was for the staff to explain how everything worked rather than assuming we knew.

Plussat: The staff and the very comfortable mattress--excellent sleeping mattress.

Miinukset: No. I will stay here again.

Plussat: Everything friendly and accommodating staff and fabulous amenities the food and drinks were delicious and location was perfect

Miinukset: Only issue I had was the view, looking at buildings isn’t the best

Plussat: Staff was great

Plussat: Everything, it was perfect and we enjoyed our stay.

Plussat: We loved the Club Lounge access & the staff were all truly professional

Plussat: Comfortable

Miinukset: Nothing. All good

Plussat: the very friedly staff , nice old style classic

Miinukset: i didnt like the bathrooms too small and very old also the smell of the old carpets , the gym a little depressing should be in top floor with nice view

Plussat: Overall an excellent place to stay, staff were excellent in most instances, we did encounter one staff member who appeared to be very unhappy and consequently was abrupt and dismissive.

Plussat: central location

Miinukset: very expensive, food, drink accomodation

Plussat: This is my favorite hotel that I have ever stayed at. It is lovely and well appointed in every respect and all the staff were excellent, friendly, and helpful!

Plussat: Quality of hotel, excellent service, location and ease of accessing downtown Auckland. The complementary city shuttle bus was an excellent feature.

Miinukset: We were originally allocated a room that had an incredibly offensive smell (mould and damp). However, once notified, the hotel responded promptly, investigated and moved us to another room.

Plussat: We felt very pampered in the luxurious room and comfortable bed. I enjoyed the welcome fruit and turkish delight too. The dinner in Partington's Restaurant was outstanding (albeit expensive!) We did not have breakfast at the hotel. The car service was very friendly- note the valet parking is $30 a day.

Miinukset: The worst that happened was that the staff forgot to replenish the English Breakfast tea and sugar in the room on one occassion!

Plussat: Warm, helpful and accommodating staff. Partington's is an excellent 4* restaurant with attentive, professional service and great food. The staff went out of their way to help and provide a room with a great view for NYE

Miinukset: Air conditioning not on par with the quality of the hotel. Room fans in short supply when requested.

Plussat: the attitude of the duty manager (from Scarborough U K )

Plussat: The view from the room was great, loved being up high. The bed was super comfy

Miinukset: The spa pool was clearly not working but no sign or mention of it. Our mini bar wasn't filled when we moved in

Plussat: Rooms were serviced daily and were presented well.

Miinukset: The coffee cups are way too small to get a mans fingers through the handle. Had to purchase some decent sized cups while there.

Plussat: Pool and gym are well maintained.

Miinukset: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Plussat: Stylish room, loved the Nespresso machine. Spa pool and swimming pool were lovely.

Miinukset: Not enough staff at check in - long queues - and a strange system of having to get room inspected to get a deposit back, which meant we had to hang around for 15 minutes after we intended to leave and were late for our next appointment

Plussat: Staff wereAwesome.

Miinukset: Getting a bit tired looking.

Miinukset: The unwillingness to help fix a mistake in the booking which significantly inconvenienced me on my vacation taking time away from my family to sort it out. I'll think twice before I book a group booking with this hotel in future as the Hyatt looked good

Plussat: Great central location, easy check-in process with friendly and helpful staff. Decor and facilities were all very modern and stylish. Appreciated the coffee pod maker in the room. Buffet breakfast included a wide range of options, and high quality food.

Miinukset: More vegetarian options for the breakfast buffet (sausages etc.) would have been nice to see if you were a non-meat eater.

Plussat: Everything. Nothing to fault.

Miinukset: Would like more water in rooms.

Plussat: Very good location. Easy to walk to places, or take bus. Nice shuttle service to airport . Would visit again.

Plussat: Let us book in very very early after a international flight

Miinukset: no

Plussat: Great location

Miinukset: Check in took a long time over 40 minutes waiting in line, quite a few people were getting angry and a verbal fight broke out in front of my son and I in line as someone was trying to cut in.

Plussat: The helpful staff

Plussat: clean and near to the city also the casion

Miinukset: nothing

Plussat: Loved the little cocktail bar off the hotel lobby

Miinukset: Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.

Plussat: The staff was very friendly and helpful.

Miinukset: They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money

Plussat: good rooms

Miinukset: bit austere lobby

Plussat: Location was great ,shopping , casino ,entertainment

Miinukset: They took my floor towels but did not replace them . its miner

Plussat: Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service.

Miinukset: We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.

Plussat: Location was good,Standard was good,service great,food excellent,Enjoyed our stay.

Miinukset: Broken bench in sauna

Plussat: The hotel was within easy reach of all the places we wanted to visit

Plussat: The shower was nice. Concierge was great.

Miinukset: Incompetant booking staff and rude reception staff.

Plussat: Service was excellent - faultless

Plussat: Concierge was helpful.

Miinukset: It was just fine. Nothing that great.

Plussat: Couldn't have asked for a better hotel and service after a long flight to Auckland.

Plussat: - Hienot näkymät club-tilasta - Upea hotelli - Hyvä ja ystävällinen henkilökunta

Plussat: Room layout and view.. A variety of food choices. Efficient Internet.

Miinukset: Parking. I'm neutral on food options.

Plussat: The rooms where clean

Miinukset: We booked a room with a bath at the grand millennium hoping to enjoy both the bath in our room and the spa/ pool facilities that the hotel offers. However when we called to enquire about parking, an hour before our booking, we were told that our booking had been moved to the M social ( which we had not received any information about prior to my wife contacting the grand millennium). Having no time to look for other options we accepted the room being told the M social is a "5 star hotel". To our absolute disappointment when we arrived and checked into an average at best room, it did not infact have a bath and the hotel offered nothing in the way of a spa or pool.I then tried to speak to one of the staff to see if they could remedy this let down,only to be met with a sniggering laugh and a very dismissive "sorry we dont offer that service" from an extremely condescending attendee. All in all a terrible hotel experience for my wife and I on our 1 year wedding anniversary. I will never stay at one of these hotels again and I will definitely be advising my friends and family to do the same. Thank you for your time.

Plussat: Bar and staff were great!

Miinukset: Pool was closed (when we booked this was not stated on the website. Shower in the room had bad pressure.

Plussat: The room was large and spacious. The bed was comfortable. The bathroom had a lot of counter space.

Miinukset: The hallways were very warm, there was no hot tub, it was not close to public transit.

Plussat: Huone ja sauna olivat ok, henkilökunta todella avulias

Miinukset: Aamiainen hieman vajaa eurooppalaiseen makuun, toiveena enemmän kasvista ja täysviljaa

Plussat: Rooms are spacious, beds are comfortable. Location is good and close to queen street. Taxi's are alwalys parked there and bus stops are adjacent to hotel. Skybus stop is only 200m away too. Good bar and restaurant.

Plussat: The hotel is in a great location for exploring Auckland on foot! Had a small issue with the bathroom and Staff took care of it right away! The staff are wonderful and enjoyed the food in the upstairs atrium. Would return!

Plussat: Comfortable beds, helpful staff, central location

Plussat: The beds were very comfortable and the location was convenient to many areas of interest.

Miinukset: The flooring and carpeting were old.

Plussat: Lovelypool, good gym facilities, spacious room, comfortable king size bed

Miinukset: Breakfast was not as good a spread as most international hotels, but acceptable as part of nzd 169 room rate.

Plussat: Very spacious twin room. Excellent facilities. Lovely pool.

Plussat: The location was excellent for entertainment in the CBD.

Plussat: The hospitality was really good. I really appreciated the kindness of hotel staff. And the room was perfectly clean.

Miinukset: Unfortunately, the view was not so good.

Plussat: The room was nice and large. Excellent beds. Sensible mini bar prices. Great location.

Miinukset: Quite a lot of noise from bar on Saturday night. We didn't get in til ll.30p.m.

Plussat: good value for money and great location

Plussat: Prompt response from services/facility staff (see below)

Miinukset: When I first arrived my room was not cleaned, however, upon notifying the services/facility staff, I room was promptly changed and with good service. Maybe I haven't travelled enough, or maybe its not a common thing in nz, but where was the hotel-provided toothpaste?

Plussat: Nice and handy location Large rooms value for money Easy acsess to car park

Plussat: The room which I & my wife stayed was spacious, the bed was big enough for the two of us & comfortable. The room facilities were also great especially the bathroom with nice warm feeling heat-lamp lights. Definately will recomend the hotel to friends & families. I think it was value for money for the room we stayed. Rendezvous had resonable prices on the net compared to other hotels in the same area.

Plussat: Nothing in particular. Nothing special about this hotel.

Miinukset: All the rooms are located on inner circular balconies/corridors and this makes you hear too much mess around coming from the foyer at the ground floor.

Plussat: Bed was comfy

Miinukset: Shower over bath

Plussat: Room and bed were very comfortable and the room was super quiet considering we were in central Auckland, we had a great nights sleep here.

Miinukset: To many small product packaging not optimal as sustainability measures.

Plussat: Location central to Auckland cbd

Miinukset: Additional % on credit card charges after the bill has been signed off

Plussat: Overall the facility was nice and clean. Breakfast was good, better before rush. Staff was not very friendly, unfortunately many do not smile and have good conversation. Also the young lady did not offer upgrade which our friends had...higher level and club entrance. We probably would have done. The Concierge staff on the other hand was Outstanding. More large companies need to smile...goes a long way.

Miinukset: Location was okay, unfortunately heavy construction.

Plussat: Location and the staff

Miinukset: Minimal fitness center. Older and tired. Entry with restaurants was a detractor.

Plussat: Excellent location and service. Wonderful place to stay!

Miinukset: Thought everything was fine.

Plussat: Great staff

Plussat: So close to town and the things we were doing. Housekeeping staff were amazing!!! Breakfast was incredible, we loved our time, cant wait to come back!

Plussat: All was awesome

Plussat: Location was good. Room was comfortable and clean. Staff were welcoming.

Miinukset: The floorplan is dated. Noise really travels between rooms and down the corridor. Unfortunately we had particularly noisy neighbors and could not change rooms since the hotel was fully booked.

Miinukset: Paljon tietöitä läheisyydessä

Plussat: Conveniently near shopping points

Plussat: Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.

Plussat: being right in the middle of the city

Miinukset: hotel was fine

Plussat: A good standard, professionally run.

Miinukset: No

Plussat: Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful.

Miinukset: Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.

Plussat: I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.

Plussat: My second stay in a month and I'm still impressed. Excellent service all round.

Miinukset: The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc

Plussat: good nd ideal location staff courtesy

Miinukset: sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew

Plussat: Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.

Plussat: As described. Room clean and comfy, location great.

Miinukset: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.

Plussat: Central and stylish

Miinukset: No spa bath

Plussat: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Miinukset: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Plussat: The facilities were great staff and location

Miinukset: The fact it was not 100% clean annoyed me even more so due to covid, dust and dirt that when asked to be cleaned was not cleaned properly

Plussat: Central location for food and shopping.

Miinukset: Lots of construction, no view. No sense of the city action.

Plussat: Perfection

Miinukset: Nil issues

Plussat: Check-in was great - friendly staff, easy process, bags already in our room Size of the room was great (we had a suite) TV was massive, was nice to just unwind sometimes with a little telly Other staff member (room service, valet, etc) were all super friendly and helpful

Miinukset: While check-in was awesome, check-out was pretty bad. It gave the impression they want you in the door, but don't care so much once you were in. Without any explanation they told me to sit down and wait while they checked something (checked what?). Turns out they wanted to verify that I hadn't used the mini bar, this makes you feel like they don't trust you and they view you in a certain light. Was also then charged for an early check-in, which I disputed

Plussat: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Miinukset: Breakfast and meals on the property were OK - but I expected something better.

Plussat: The location.

Plussat: The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding.

Miinukset: On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.

Plussat: the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

Plussat: The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!!

Miinukset: The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one

Plussat: The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment.

Miinukset: Really minor point - No hotel writing paper

Plussat: Location. gym and quality of rooms

Plussat: The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre

Miinukset: Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted

Plussat: The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

Plussat: Huge bed

Plussat: Premium King Room was nice and spacious..Good location

Miinukset: Signage from the parking garage is horrable..And gave us the wrong room first

Plussat: Room service,cleaners all make for a very relaxing holiday.